Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Helpful staff
Good breakfast
Convenient location
Cons:
Cleanliness issues
Service reliability
Room condition

Categories

Cleanliness
6.3
Issues with cleanliness, including reports of worms in the toilet and unclean rooms noted.
Service
8.3
Mixed feelings about service; some helpful staff but significant issues with handling breakfast complaints.
Location
8.8
Good location with nearby shops and easy access to city points.
Room Quality
7.3
Rooms in need of renovation, general upkeep described as lacking.
Amenities
7.8
Amenities available but not fully satisfying; pool not as expected.
Value for Money
7.3
Value feels poor given the conditions and management's response to complaints.
Food and Beverage
8.8
Good breakfast options, though some service related issues.
Overall Experience
7.8
Overall disappointing experience due to cleanliness and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 03:49

Property Description

Luxurious Amenities

The elegant 4-star Premier Kraków Hotel boasts a swimming pool and sauna for guests' use, providing the perfect relaxation spot after a day of exploring the city.

Convenient Location

Located just a short drive away from the historic Kraków Old Town and with easy access to public transport, Premier Kraków Hotel offers the ideal base for discovering the city's charm.

Exceptional Service

With 24-hour front desk assistance, transfer arrangements to the city centre, and delectable dining options at Impresja restaurant, your stay at Premier Kraków Hotel will be nothing short of exceptional.

Experience luxury, convenience, and top-notch service at Premier Kraków Hotel. Book your stay now to indulge in a memorable Kraków experience.

Important information:

Please note swimming pool is closed every day between 12:00-14:00.When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KRK

Property Policies

  • Parking

    Private parking is possible on site (reservation is not possible) and costs PLN 40 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 12 years old stay for 120 zł per person per night when using an existing bed.
    Children from 13 years old to 17 years old stay for 130 zł per person per night when using an existing bed.
    Children up to and including 12 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.8
Based on 3157 reviews
Cleanliness: 6.3
Service: 8.3
Location: 8.8
Room Quality: 7.3
Amenities: 7.8
Value for Money: 7.3
Food and Beverage: 8.8
Overall Experience: 7.8
A
Armstrong • solo_traveller • gb
7
Pros:

Ok

Cons:

Quite basic

2026-06-19 • via Nuitee
A
Armstrong • solo_traveller • gb
7
Pros:

It was ok

Cons:

It was quite basic

2026-06-19 • via Nuitee
E
Ewa • solo_traveller • pl
7
2026-06-19 • via Nuitee
Y
Yin • couple • gb
8
Pros:

The room is very spacious. The breakfast was very affordable and sumptuous. The bathroom with a bathtub is a great way to relax. The water dispenser in the corridor is very nice.

Cons:

The facilities are all very old. The water gate in the bathroom is broken, resulting in water all over the floor after taking a shower. The refrigerator of minibar is broken. I reported it for repair four days but it hasn't been fixed or replaced. The swimming pool on the basement floor was great in itself, but the staff in charge were very unfriendly. They didn't even provide enough bath towels, so I had to go back to my room soaked through to dry myself.

2026-06-18 • via Nuitee
M
Marcin • solo_traveller • pl
8
2026-06-18 • via Nuitee
P
Przemysław • extended_group • pl
8
Pros:

Spory basen i działająca sauna

2026-06-17 • via Nuitee
L
Loxham Precision • extended_group • gb
4
Did not live up to 4 star expectation
2026-06-16 • via Nuitee
A
Anita • solo_traveller • pl
10
2026-06-16 • via Nuitee
O
Oleh • couple • ua
8
2026-06-16 • via Nuitee
A
Andrzej • couple • pl
10
2026-06-16 • via Nuitee
O
Oleh • couple • ua
8
2026-06-16 • via Nuitee
Z
Zuzana • family_with_children • sk
10
2026-06-15 • via Nuitee
F
François • solo_traveller • fr
5
2026-06-15 • via Nuitee
P
Przemysław • solo_traveller • pl
6
2026-06-14 • via Nuitee
A
Agnieszka • couple • pl
5
2026-06-14 • via Nuitee
Y
Yapryntseva • couple • ua
10
2026-06-14 • via Nuitee
P
Pawel • couple • be
3
À déconseiller
Pros:

Peu de choses

Cons:

Manque de propreté, manque d’élasticité par rapport au client, les chambres sont vieilles et on le sent, une nuit sur deux essuies sale

2026-06-12 • via Nuitee
D
Dominika • solo_traveller • pl
8
2026-06-11 • via Nuitee
J
Jacek • solo_traveller • pl
5
2026-06-09 • via Nuitee
A
Anna • family_with_children • pl
8
2026-06-08 • via Nuitee