Hotel Eden

Hotels
7.1 (1496 reviews)
Emidio Navarro , Luso , pt

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues
Food quality
Noise disturbances

Categories

Cleanliness
6.06
Multiple complaints about cleanliness, including issues with bathroom hygiene and room cleanliness.
Service
8.03
Generally positive comments about staff friendliness and service.
Location
9.07
Frequent praise for the location, noted as excellent and central.
Room Quality
7.02
Rooms are generally comfortable, though some noted issues with noise and ventilation.
Amenities
7.55
Mixed reviews; some guests enjoyed the amenities while others found issues.
Value for Money
6.51
Concerns raised about poor quality compared to price, but some felt the experience was still acceptable.
Food and Beverage
5.56
Significant dissatisfaction with breakfast quality and choices.
Overall Experience
7.03
Guests had a satisfactory experience overall with notable shortcomings in cleanliness and food.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 07:35

Property Description

Mountain Retreat with Spa Proximity
Situated on the slopes of Buçaco Mountain, Hotel Eden offers a tranquil escape just a stone's throw away from Luso’s thermal spa.

Luxurious Rooms and Recreational Facilities
The air-conditioned rooms feature satellite TV, whirlpool bathtubs, and minibars, ensuring a comfortable stay. Guests can unwind in the fitness room, indoor plunge pool, or games room with table tennis.

Culinary Delights and Nearby Attractions
Indulge in a buffet breakfast and savor traditional Portuguese cuisine for lunch and dinner. Explore the nearby Buçaco Forest, go hiking, or cycling.

Book your stay at Hotel Eden for a perfect blend of relaxation and adventure.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OPO

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 10 years old stay for € 15 per person per night when using an existing bed.
    Children from 5 years old to 11 years old stay for € 18 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.1
Based on 1496 reviews
Cleanliness: 6.06
Service: 8.03
Location: 9.07
Room Quality: 7.02
Amenities: 7.55
Value for Money: 6.51
Food and Beverage: 5.56
Overall Experience: 7.03
B
Batista • solo_traveller • pt
5
2026-07-04 • via Nuitee
O
Owen • solo_traveller • gb
10
2026-07-01 • via Nuitee
G
Gonçalo • solo_traveller • pt
10
2026-06-25 • via Nuitee
A
André Jerónimo Guerra • family_with_children • pt
7
Calmo, deu para relaxar um pouco
Pros:

A piscina interior é pequena, mas deu para se divertir em família. O alojamento é mesmo central. Hotel sussegado. Tivemos uma banheira de hidromassagens no quarto.

Cons:

Fiz uma reserva para 2 adultos e 2 crianças e chego ao quarto e só tinha uma cama para uma criança. Tive que solicitar a segunda cama. Não é possível tomar almoço nem jantar no hotel. Não há muitas opções para jantar na vila. O chão do quarto estava sujo e o tapete cheiro de porcaria. O quarto cheirava muito a humidade.

2026-06-22 • via Nuitee
A
Alfredo Paulo • family_with_children • pt
4
2026-06-21 • via Nuitee
M
Marta • solo_traveller • pt
1
A pior experiência
Pros:

Cama confortável

Cons:

Hotel parado no tempo, casa de banho da inauguração, o banho é numa banheira de hidromassagem. O frasco de gel banho/shampoo era tão pequeno que tive se escolher em lavar o corpo ou lavar o cabelo. As portas supostamente cremes, são amarelas da antiguidade. O cheiro a humidade é nauseabundo. Todo o hotel tem mau cheiro. Frequentado maioritariamente por pessoas de idade mais alargada. Sem palavras para descrever o ridículo pequeno almoço. Sala de refeições igualmente velha. Qualidade / preço = 0

2026-06-21 • via Nuitee
R
Roberto • solo_traveller • pt
8
2026-06-21 • via Nuitee
C
Carlos • solo_traveller • pt
3
Pros:

A única coisa boa é a localização.

Cons:

A casa de banho não estava limpa, tinha restos de papel o qual devem ter usado a "limpar". Foram tantos aspectos negativos de limpeza que nem conseguimos apreciar nada.

2026-06-17 • via Nuitee
R
Rossana • couple • pt
6
Razoável
Pros:

A piscina interior

Cons:

Recepção um pouco desorganizada

2026-06-16 • via Nuitee
H
Hugo • couple • pt
7
Boa localização
Pros:

Excelente localização no centro do Luso.

Cons:

Comodidades do hotel reduzidas, na presença de grupos

2026-06-15 • via Nuitee
L
Luis Monteiro • extended_group • pt
7
2026-06-15 • via Nuitee
P
Paulo • extended_group • pt
8
2026-06-14 • via Nuitee
F
Florbela • solo_traveller • pt
8
Cons:

Roupa da cama muito amarrotada.
Mas limpo.

2026-06-14 • via Nuitee
V
Vale • extended_group • pt
8
2026-06-13 • via Nuitee
A
André • family_with_children • pt
8
2026-06-12 • via Nuitee
A
André • family_with_children • pt
8
2026-06-12 • via Nuitee
A
Ana Rita • solo_traveller • pt
8
2026-06-11 • via Nuitee
A
Antonio Jorge Pugsley • solo_traveller • pt
9
2026-06-08 • via Nuitee
L
Laurinda • solo_traveller • pt
6
2026-06-08 • via Nuitee
T
Tatiana • solo_traveller • pt
8
2026-06-08 • via Nuitee