White House Hotel

Hotels
6.8 (6650 reviews)
102 Sussex Gardens , London , gb

Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Luggage storage
Express check-in/check-out
Currency exchange
See all facilities

Review Highlights

Pros:
Good location
Value for money
Cons:
Poor cleanliness
Unfriendly service

Categories

Cleanliness
5.76
Cleanliness was mentioned negatively with comments about insufficient room cleaning.
Service
7.73
Service received mixed reviews; some found staff friendly, while others mentioned rudeness.
Location
8.77
Multiple reviews highlighted the excellent location of the hotel.
Room Quality
6.22
Room quality received criticism for size and coldness issues.
Amenities
6.25
Amenities were described as basic, lacking several expected comforts.
Value for Money
7.21
Value for money was seen as reasonable due to the pricing, but could improve.
Food and Beverage
5.26
Food and beverage options were described as very lacking and disappointing.
Overall Experience
7.23
Overall experience was mixed, with pros and cons balancing out.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:45

Property Description

Charming Victorian Town House Setting

Nestled in the heart of stylish Paddington, White House Hotel offers a warm welcome with a 24-hour front desk and comfortable bedrooms. Each room features a private bathroom, tea/coffee facilities, TV, and telephone for your convenience. Start your day with a traditional continental breakfast in the spacious dining room or explore nearby international dining options. Just a short stroll from Paddington Rail Station, enjoy easy access to Heathrow Airport and explore the vibrant Oxford Street within minutes. Experience the perfect blend of comfort and convenience during your stay at White House Hotel.

To book your stay and experience Victorian elegance, contact us now!

Important information:

Please note: the front desk is in a different building than the accommodations.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: SEZ

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 15 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for £50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.8
Based on 6650 reviews
Cleanliness: 5.76
Service: 7.73
Location: 8.77
Room Quality: 6.22
Amenities: 6.25
Value for Money: 7.21
Food and Beverage: 5.26
Overall Experience: 7.23
S
Sarah couple au
3
It was a place to sleep and shower, nothing more.
Pros:

Good location, at least the sheets weren't stained.

Cons:

The room was dirty, there were coffee splashes up the wall near the kettle, stained towels, mouldy shower, rusty towel rack. There was no wifi either, the urn in the breakfast room had lime build up all over the spout and just generally had a unpleasant vibe.

2026-07-04 via Nuitee
A
Akam couple gb
1
2026-07-04 via Nuitee
E
EMMA family_with_children es
2
Awful
Pros:

Only that it was near Paddington

Cons:

1. I made a confirmed booking and paid in advance a room in the White House Hotel. Upon arrival they said they couldn't host me there and would host me in the Seymour hotel next door WHICH IS CHEAPER. They argued it was the same hotel, and would not accept to refund the difference in fares between the Seymour and White House. So I ended up paying higher fees for the same bad hotel. The staff said "well sue me or complain to Booking, I'm not going to do anything."
2. Dirty, don't look under the bed, there were wrappers and a mountain of dirt. One night they didn't even make the beds.
3. Room is absolute minute, window leading to the roofs of next buildings, and remember no lift with steep stairs.
DEFINITELLY one of the worst hotels I've stayed in London.

2026-07-03 via Nuitee
K
Kevin solo_traveller gb
1
Pros:

I actually dont know because when I went to check in there was a sign saying if checking in go to the Seymour hotel at 106 around the corner . So can't say anything about the hotel I booked !

Cons:

Paying for a hotel that I didnt actually stay in , the breakfast included was way below expectations poor choice poor quality and a dining room with a massive crack in the wall . Not aestheticly pleasing! Mainly i booked a hotel that I never got to check in to i dont even know if the hotel i booked was more expensive than what I was allocated to be honest id avoid booking this hotel or any connected to it again ! Room was clean but very outdated the adjoining bathroom was small and the toilet kept running unless you pressed the flush function , in all honesty I would avoid this hotel . Ok location very dated and again not the actual hotel I paid for !

2026-07-03 via Nuitee
C
Carmel family_with_children mt
5
2026-07-03 via Nuitee
M
Maret solo_traveller ee
8
Pros:

Asukoht oli suureoärane.

Cons:

Kõrged trepid

2026-07-03 via Nuitee
G
Granville solo_traveller gb
8
Pros:

Great location

Cons:

No lift

2026-07-03 via Nuitee
A
Adam solo_traveller pl
10
Pros:

Miłą obsługa, dbajaca o klienta. Czysto.

2026-07-02 via Nuitee
M
Michael solo_traveller gb
8
Comfy hotel 2 ⭐ going on 3
Pros:

The hotel room was clean well furnished and modern. The bed was comfortable. The bathroom was modern and well appointed. I didn't have the breakfast but can say it consists of a buffet style continental offering. Tea, coffee, toast, spreads, cereals, ham and cheese (very Dutch) It was well placed for Paddington mainline and underground stations.
Overall I would rate it as 2 ⭐ going on 3.

Cons:

The wash basin did not have a plug. The shower could do with a non slip surface. A bath mat for use when exiting the shower wouldn't go amiss, the same for a hook on the back of the bathroom door. The windows were wooden and sash cord opening in design, they rattled in the wind. (Bring some cardboard to tighten the fit.

2026-07-02 via Nuitee
G
Giuseppina family_with_children it
7
Ci tornerei volentieri, ma senza prenotare la colazione!
Pros:

Buona la posizione nel quartiere Paddington, molto comodi i letti e buone le dimensioni di camera e bagno considerato lo standard di Londra. Abbiamo apprezzato il pavimento in parquet al posto della solita moquette, tipica di questo tipo di alloggi in palazzi vittoriani

Cons:

Deludente la sala colazioni, troppo piccola rispetto alla capacità della struttura (fra l'altro esterna alla struttura stessa e all'interno di una adiacente struttura della stessa proprietà, dove è stato effettuato anche check in e check out). Tavoli troppo vicini li uni agli altri, quasi impossibile accedervi visto l'affollamento della sala.

2026-07-02 via Nuitee
L
Leanne couple gb
8
Excellent location for Hyde Park
Pros:

Excellent position, basic but clean.

2026-07-02 via Nuitee
L
Libby couple fr
6
2026-07-02 via Nuitee
R
rafael family_with_children es
7
2026-07-02 via Nuitee
T
Tarja couple fi
7
Pros:

Hinta-laatu -suhde sekä sijainti olivat hyviä. Aamiainen oli niukahko, mutta kuitenkin sillä oli helppo aloittaa päivän touhut.

Cons:

Huone oli varsin pieni ja huone oli hiostava. Huone sijaitsi portaiden yläpäässä ja rakennus oli vanha.

2026-07-01 via Nuitee
L
luca family_with_children it
7
Ottima posizione, pulito, staff disponibile, buon rapporto qualità prezzo
Pros:

Posizione, disponibilità dello staff, pulizia

Cons:

Assenza aria condizionata

2026-07-01 via Nuitee
C
Casti solo_traveller it
7
2026-07-01 via Nuitee
B
Birgit couple de
6
waren nur zum schlafen dort
Pros:

wurden im Hotel um die Ecke einquartiert (was ok war), Ausstattung des Zimmers war nicht so gut. Lage ist super, konnten extrem früh einchecken

Cons:

siehe oben, Frühstücken sollte man besser woanders, und man sollte sich ein 2. Handtuch mitbringen

2026-07-01 via Nuitee
P
Paco solo_traveller es
7
2026-06-30 via Nuitee
G
Gemma solo_traveller gb
1
Horrible stay
Pros:

The area.

Cons:

Everything from the food witch was meant to be continental but they had slices of burger cheese, the mattresses had no mattresses protectors and you could see huge pee and sweat stains, they dump rubbish out side ready for collection witch seagulls and rats get into, the smells drifted into our room, the rooms are unbearably hot and when stating this to the staff nothing was done or offered.

2026-06-29 via Nuitee
J
Julian solo_traveller gb
3
Pros:

Other than the location not a lot really

Cons:

Rooms small and had splash marks on walls bed very uncomfortable bathroom was ok shower marks around the tray hair drier didn't work really noisy doors slammed shut throughout the night
Breakfast very basic no cooked breakfast for the price

2026-06-29 via Nuitee