White House Hotel

Hotels
6.8 (6714 reviews)
102 Sussex Gardens , London , gb

Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Luggage storage
Express check-in/check-out
Currency exchange
See all facilities

Review Highlights

Pros:
Good location
Value for money
Cons:
Poor cleanliness
Unfriendly service

Categories

Cleanliness
5.76
Cleanliness was mentioned negatively with comments about insufficient room cleaning.
Service
7.73
Service received mixed reviews; some found staff friendly, while others mentioned rudeness.
Location
8.77
Multiple reviews highlighted the excellent location of the hotel.
Room Quality
6.22
Room quality received criticism for size and coldness issues.
Amenities
6.25
Amenities were described as basic, lacking several expected comforts.
Value for Money
7.21
Value for money was seen as reasonable due to the pricing, but could improve.
Food and Beverage
5.26
Food and beverage options were described as very lacking and disappointing.
Overall Experience
7.23
Overall experience was mixed, with pros and cons balancing out.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:45

Property Description

Charming Victorian Town House Setting

Nestled in the heart of stylish Paddington, White House Hotel offers a warm welcome with a 24-hour front desk and comfortable bedrooms. Each room features a private bathroom, tea/coffee facilities, TV, and telephone for your convenience. Start your day with a traditional continental breakfast in the spacious dining room or explore nearby international dining options. Just a short stroll from Paddington Rail Station, enjoy easy access to Heathrow Airport and explore the vibrant Oxford Street within minutes. Experience the perfect blend of comfort and convenience during your stay at White House Hotel.

To book your stay and experience Victorian elegance, contact us now!

Important information:

Please note: the front desk is in a different building than the accommodations.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: SEZ

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 15 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for £50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.8
Based on 6714 reviews
Cleanliness: 5.76
Service: 7.73
Location: 8.77
Room Quality: 6.22
Amenities: 6.25
Value for Money: 7.21
Food and Beverage: 5.26
Overall Experience: 7.23
K
Katalin family_with_children hu
10
2026-07-25 via Nuitee
O
Oscar solo_traveller es
1
Pros:

Nada

Cons:

Hay chinches y tengo pruebas

2026-07-25 via Nuitee
A
Agnieszka solo_traveller pl
10
Pros:

Czystość była bez zarzutu

Cons:

To, ze zakwaterowano nas w innym hotelu niż zarezerwowałam. Dostałyśmy po 1 ręczniku na osobę, poprosilam o jeszcze 2 , to z łaską dostałam 1 dodatkowy. Śniadania porażka..... żadnych warzyw, owoców, nic na ciepło oprócz chleba tostowego. Brak kołder, trzeba było przykrywać sie narzuta na łóżko lub dodatkowym prześcieradłem, które w zamyśle chyba było przeznaczone jako kołdra.

2026-07-25 via Nuitee
D
Deborah solo_traveller gb
7
Lovely hotel don’t bother with breakfast.
Pros:

The property’s location is very good, an easy walk in to the city. The room was comfortable and had everything we needed. The staff on reception were friendly and helpful.

Cons:

Breakfast. Breakfast was fairly basic but tasty and would have been good in a more welcoming environment. The room is small with lots of tables, when it was busy you felt quite hemmed in. The worst thing was the staff. Three women who didn’t talk standing at the top of the buffet. No greeting, no explanation of what was available and/or what to do. It was extremely uncomfortable. The first morning we got our food, ate quickly and left, it was not a relaxing or enjoyable situation. It felt like you were being monitored by guards of some kind. The second morning was even worse. As it was our last morning we came down a bit later. The restaurant was still half full although there was only ten minutes left until closing time. We came down in to visible anger at the time we had arrived. There was no orange juice left and we asked if we could have some to be told no there was none left. We got some toast, while being watched, and were asked if we wanted cheese or cold meats to get them now as they were being put away. We quickly got what we wanted and sat down. The staff then immediately started to clear everything away but with hostile attitudes. We ate our toast while they dragged a hoover in and a mop and bucket - the restaurant hadn’t even reached closing time at this point and there were still five tables with guests. The head woman then started hoovering around the room and our tables. When she’d finished she came to the table next to us and took another guests plate while she was still eating! At this point, having finished our toast, we decided to leave and I took my yogurt and a spoon to our room to sit and eat in peace.

I have never experienced such hostility from staff. Their attitude was appalling. They were actively unhelpful and extremely rude.

2026-07-25 via Nuitee
A
Abdrakhmet solo_traveller gb
1
The two Hotels together (Seymour and White House hotel)it is so confusing and no security.
Cons:

When we arrived at White House Hotel in the morning, we could not find the reception because the hotel sign is on the main road, while the reception is located on the side of the building.
As we were looking for it, an unknown man approached us and said he knew where the hotel was. We followed him, but he took us around the building instead of directly to the entrance. During this time, two police officers stopped us, checked our passports, and warned us that this man was a drug dealer who deceives tourists. As soon as the police approached, the man immediately disappeared. We are very grateful to the police for helping us.
We informed the hotel staff about this incident, but they laughed and told us not to worry. We left our luggage and went sightseeing.
When we returned later, we were given a ground floor room with a window that was easily accessible from outside. There was also no CCTV camera covering our window. After what had happened earlier that day, my mother and I felt very unsafe staying in such a room. We asked if it was possible to move us to a room on a higher floor, but we were told that the hotel was fully booked.
Considering the frightening incident earlier that day, together with the lack of security for our room, we no longer felt safe staying at this property. We therefore decided to leave and book another hotel for the night.

2026-07-24 via Nuitee
M
murielle couple fr
7
2026-07-23 via Nuitee
L
Les solo_traveller gb
6
Decent Hotel
Pros:

Being able to park right outside the hotel for £15 was excellent

Cons:

The room needed air-conditioning

2026-07-23 via Nuitee
A
Anja couple si
9
Perfect location, amazing value for your money, the rooms were very clean and nice.
Pros:

Very clean, friendly staff, the location is perfect just a short walk to Paddington station.

Cons:

The breakfast is not the best. No airconditioner during heatwave, but there was a fan.

2026-07-23 via Nuitee
C
Coop270514 family_with_children gb
9
Good and pleasing very good location
Pros:

Couldnt fault it

Cons:

The breakfast but i didnt read up to see what kind of breakfast it would be.

2026-07-22 via Nuitee
L
Luke couple gb
6
Pros:

staff were helpful

Cons:

walls in the room had not been cleaned as previous drink spills were still there.

2026-07-22 via Nuitee
A
aldo family_with_children ar
10
2026-07-22 via Nuitee
L
Liliane solo_traveller br
5
Pros:

Gostei do acolhimento e ponto de localização

Cons:

Da limpeza do quarto: debaixo das camas tinha muito pó e cabelo, tufos de cabelo.

Do fato de não ter elevador, tivemos de subir 4 lances de escada com malas pesadas

Do café da manhã não oferecer nenhuma frutinha

2026-07-21 via Nuitee
M
Mel612 couple au
6
Will stay again!
Pros:

Location was great. Breakfast was good.

Cons:

Was very hot (London heatwave). Only had a fan but we could not open the window to let air in because there were people outside talking and smoking which filtered into the room. A room higher up would have been better.

2026-07-21 via Nuitee
M
Merce solo_traveller es
6
Pros:

Really good location.

Cons:

Breakfast is very basic and poor quality. The twin double room is tiny and the window hardly opens (during a heat wave). The van in the room was noisy.

2026-07-21 via Nuitee
G
Gerda couple nl
5
Geen hotel om aan te bevelen
Pros:

De bedden waren goed

Cons:

Ontbijt heel karig en alleen toast dat geroosterd werd vlak onder een hele vieze ventilator
Heel weinig beleg alle dagen hetzelfde

2026-07-20 via Nuitee
R
Rebecca couple gb
8
2026-07-20 via Nuitee
A
Almagul couple kz
1
Pros:

Что они не отменили мне бронь и списывают штраф

2026-07-20 via Nuitee
V
Vicki family_with_children gb
7
2026-07-20 via Nuitee
G
Georgena solo_traveller gb
8
2026-07-20 via Nuitee
J
Joe Van Hardy solo_traveller it
8
Pros:

Ottimo posizione

Cons:

Camera piccolissima

2026-07-20 via Nuitee