Royal Hotel

Hotels
•
Britannia Hotels
7.1 (8539 reviews)
St Nicholas St , Scarborough , GB

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Heating
Terrace
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Cons:
Food quality
Room condition
Hidden charges

Categories

Cleanliness
6.06
Multiple complaints regarding room conditions, including dampness and broken fixtures.
Service
8.53
Staff were friendly but overworked; general service issues noted during peak times.
Location
9.57
Great location, especially for sea views.
Room Quality
6.02
Rooms in poor condition, described as out-of-date with maintenance issues.
Amenities
7.05
Limited amenities and issues with heating; bar closed for events.
Value for Money
7.01
Additional charges for pets and extra fees leave a poor perception of value.
Food and Beverage
5.56
Food quality below average; significant complaints regarding the New Year's Eve meal.
Overall Experience
7.03
Mixed feelings due to location and staff interaction but marred by cleanliness and food issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 20:47

Property Description

Luxurious Accommodations
Experience the charm of The Royal Hotel with spacious bedrooms boasting modern bathrooms and complimentary toiletries. Each room features a work desk and tea/coffee facilities for your convenience.

Exquisite Dining Options
Savor delectable dishes from a classic British menu and a diverse wine selection at the Sea View Restaurant. Treat yourself to indulgent afternoon teas in the elegant lounges or the Theatre Bar, all while enjoying complimentary Wi-Fi.

Prime Location
Nestled in a grand period building overlooking South Bay, The Royal Hotel offers easy access to Scarborough Beach and nearby attractions like Scarborough Seafront and Scarborough Harbour. Explore the beauty of North York Moors just a short drive away.

Book your stay at The Royal Hotel for a truly unforgettable experience.

Important information:

There is a surcharge applicable when using the swimming pool.

Please note that this property cannot accommodate hen and stag parties.

Please note that there is no parking available at the hotel.

Please note, we do not accept any cash payments at this property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: LBA

Location

Guest Reviews

7.1
Based on 8539 reviews
Cleanliness: 6.06
Service: 8.53
Location: 9.57
Room Quality: 6.02
Amenities: 7.05
Value for Money: 7.01
Food and Beverage: 5.56
Overall Experience: 7.03
C
Catherine • couple • gb
8
2026-10-17 • via Nuitee
M
Michael • couple • gb
9
2026-10-17 • via Nuitee
T
Timothy • couple • gb
7
2026-10-17 • via Nuitee
T
Tom • extended_group • gb
7
2026-10-17 • via Nuitee
H
Hughff • couple • gb
6
2026-10-17 • via Nuitee
M
Mark • couple • gb
10
2026-10-16 • via Nuitee
D
David • couple • gb
10
Pros:

Everything

2026-10-16 • via Nuitee
K
Katie • couple • gb
8
2026-10-15 • via Nuitee
B
Bryony • couple • gb
2
Multiple issues
Pros:

.

Cons:

Very misleading, walking in is very grand and beautiful and then as soon as you get to the lift the corridors and rooms are disgusting.

2026-10-15 • via Nuitee
B
Belle • couple • gb
5
2026-10-15 • via Nuitee
R
Ria • couple • gb
6
Pros:

The building itself and the heath and fitness centre

Cons:

The room was good but it wasnt very clean there was stains on the curtains and walls. Apart from that it was fine

2026-10-15 • via Nuitee
B
Billiejo • couple • gb
8
2026-10-14 • via Nuitee
B
beverley • couple • gb
8
Lovely
Pros:

Location brilliant,was given an upgrade free of charge and the room was brilliant,the man on the desk I didn’t get his name was super helpful.all round brilliant three days break

2026-10-14 • via Nuitee
S
Susan • solo_traveller • gb
6
Great Location, good hotel.
Pros:

N/A

Cons:

N/A

2026-10-14 • via Nuitee
B
Burrell • couple • gb
7
Disappointed
Pros:

The location is perfect the staff very polite swimming pool and spa area didn't disappoint the cleanliness of the hotel was let down by small cleanliness issues

Cons:

Entering the lift i noticed it was in need of a good clean and although the room had been decorated the cleanliness let it down,there were what looked like coffee stains down the wall and skirting boards,the sheets had holes in them and the curtains were filthy and not hung correctly, the drawers in the bedside tables and chest of drawers required a clean also noted was the kettle and cups were under the mirror were you would brush your hair etc which I feel is not the best place for it to be. I actually re-hung the curtains they looked so much better even though they still needed cleaning.

2026-10-13 • via Nuitee
M
Maureen • solo_traveller • gb
10
Beautiful hotel
Pros:

Beautiful decor, peaceful, spotless, very helpful staff, .perfect for walks in the South Bay and Central town

Cons:

Nothing

2026-10-13 • via Nuitee
L
Linda • couple • gb
9
Pros:

It was close to all shops,beach ,restaurants and bars,the hotel was clean and friendly staff,they were helpful.

Cons:

Nothing in particular.

2026-10-13 • via Nuitee
M
Mark chirnside • solo_traveller • gb
1
Disgusting, poor condition and lack of care from all staff.
Pros:

Nothing.

Cons:

I am in the process of complaining to get money refunded
We did not stay, first room was unsuitable, no lifts working, room was dirty, complained at desk and we were offered another room, this had broken toilet, dirty with bed shoved against the wall with no access for anybody to get into bed.
We had to leave as no other room offered, we booked at premier inn instead, the hotel was dirty, bathrooms were disgusting and hated the entire 30 minutes we were in the premises. I would recommend any other establishment over this hovel. Booking.com have not replied yet but I hope they refund the cost of our disgusting experience since we were unable to stay in the hotel

2026-10-12 • via Nuitee
S
Sharon • couple • gb
10
Best place to stay in Scarborough, cannot fault the royal hotel
Pros:

Excellent

Cons:

Nothing to dislike

2026-10-12 • via Nuitee
A
Anthony • couple • gb
5
Location was ok. Staff were helpful
Pros:

Location was good. But parking was a pain

Cons:

No where to park.
No staff on the reception desk on arrival
Rooms not cleaned very well
Rooms were shabby very tired looking need ha good lick of paint
The sea view window was very dirty outside so you couldn’t see anything
Window frame held together with chock of wood and screws
Double bed was not a double but two singles placed next to each other
Some staff didn’t have a uniform and looked shabby

2026-10-12 • via Nuitee