Royal Hotel

Hotels
Britannia Hotels
7.1 (7919 reviews)
St Nicholas St , Scarborough , gb

Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Heating
Terrace
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Cons:
Food quality
Room condition
Hidden charges

Categories

Cleanliness
6.06
Multiple complaints regarding room conditions, including dampness and broken fixtures.
Service
8.53
Staff were friendly but overworked; general service issues noted during peak times.
Location
9.57
Great location, especially for sea views.
Room Quality
6.02
Rooms in poor condition, described as out-of-date with maintenance issues.
Amenities
7.05
Limited amenities and issues with heating; bar closed for events.
Value for Money
7.01
Additional charges for pets and extra fees leave a poor perception of value.
Food and Beverage
5.56
Food quality below average; significant complaints regarding the New Year's Eve meal.
Overall Experience
7.03
Mixed feelings due to location and staff interaction but marred by cleanliness and food issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 20:47

Property Description

Luxurious Accommodations
Experience the charm of The Royal Hotel with spacious bedrooms boasting modern bathrooms and complimentary toiletries. Each room features a work desk and tea/coffee facilities for your convenience.

Exquisite Dining Options
Savor delectable dishes from a classic British menu and a diverse wine selection at the Sea View Restaurant. Treat yourself to indulgent afternoon teas in the elegant lounges or the Theatre Bar, all while enjoying complimentary Wi-Fi.

Prime Location
Nestled in a grand period building overlooking South Bay, The Royal Hotel offers easy access to Scarborough Beach and nearby attractions like Scarborough Seafront and Scarborough Harbour. Explore the beauty of North York Moors just a short drive away.

Book your stay at The Royal Hotel for a truly unforgettable experience.

Important information:

There is a surcharge applicable when using the swimming pool.

Please note that this property cannot accommodate hen and stag parties.

Please note that there is no parking available at the hotel.

Please note, we do not accept any cash payments at this property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: LBA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and charges are applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.1
Based on 7919 reviews
Cleanliness: 6.06
Service: 8.53
Location: 9.57
Room Quality: 6.02
Amenities: 7.05
Value for Money: 7.01
Food and Beverage: 5.56
Overall Experience: 7.03
P
Phil solo_traveller gb
9
Loved my stay,the staff were helpful and friendly,thoughtful.
Pros:

Love the way it is preserving the elegance of times gone by.It’s stunning

Cons:

The food could be improved upon.

2026-07-04 via Nuitee
D
David couple gb
7
2026-07-04 via Nuitee
A
Aron family_with_children de
7
Was good overall.
Pros:

Location was perfect!

Cons:

Tired looking rooms and windows with so much old paint they couldn't be opened.

2026-07-04 via Nuitee
T
THOMAS SMITH solo_traveller gb
2
FILTHY OVERPRICED ROOMS
Pros:

Sash windows ,

Cons:

the filthy rooms, poor decoration, cheap paint, very poor repairs and overall workmanship in choices on tasks such as wrong placement of mirror above dresser, dresser left damaged and not replaced or fixed, poor repairs around mirror bathroom, poor repair on tiles, filthy light switches, dirty skirtings, thick dirt on bedroom furniture, bed bases , mismatched bed frames, curtains very poorly hung, no tie backs but place to use tie backs, ceiling looking more like a zebra crossing, filthy splashes on furniture, stains on carpets, painter can't paint poor work around obstacles such as switches.

2026-07-04 via Nuitee
J
Jo solo_traveller gb
2
Old fashioned dump
Pros:

Locality to sea front

Cons:

Room was small. Cobwebs and dust on everything. The bed was awful. So hard and the base was 2 together that kept moving so there was a gap to sink into. There was a runner on the bottom of the bed. When I moved it there was awful stains on the back as well as hair all over it. Was a lack of plug sockets especially on the bedside table as lamp nowhere to plug in. Pleased it was only 1 night couldn't wait to check out.xx

2026-07-04 via Nuitee
B
Biggin solo_traveller gb
9
2026-07-04 via Nuitee
T
THOMAS SMITH solo_traveller gb
1
OVERPRICED DUMP!!!
Pros:

Sash window room 343

Cons:

FILTHY room couldn't stay another day, left early on 2nd day and went home, felt really dirty touching anything in the room.

2026-07-04 via Nuitee
A
Anthony couple gb
10
Enjoyable
2026-07-04 via Nuitee
K
Kat solo_traveller gb
8
Pros:

Helpful and friendly staff.
Lovely breakfast..

Cons:

The room was ok. However couldn't look out of the window as it was too high. Very odd room.

2026-07-03 via Nuitee
O
Oryna family_with_children ua
10
В бассейне было достаточно грязно .
2026-07-03 via Nuitee
B
Booth couple gb
9
Definitely stay again
Pros:

Great location

2026-07-03 via Nuitee
K
Katrina Richardson solo_traveller gb
1
Never going back to the hotel.
Pros:

Staff were friendly, and the hotel was next to everything we wanted

Cons:

Rooms were not clean, no air conditioning. A cup has been used to hold up the window, we complained but it's still there. No clean towels they were on the floor. The sink leaked and the shower was rusty. Stains on the mattress, no house keeping at all. Dead spiders and dust near the pool area and was cold in the pool. No phone to contact reception even though it was advertised as it had one.

2026-07-03 via Nuitee
G
Gary solo_traveller gb
9
Pros:

The hotel loby is magical it's the best I've ever seen and the room with a sea view was a suite totally amazing

Cons:

There wasn't anything we didn't like

2026-07-03 via Nuitee
L
Louise extended_group gb
1
Terrible place, very unhelpful staff and parking a nightmare, even for disabled badge holders
Pros:

In 'it's day' around 100 years ago, I am sure it was an amazing hotel

Cons:

The hotel and room were filthy

2026-07-03 via Nuitee
T
Tracy solo_traveller gb
7
2026-07-03 via Nuitee
D
Danielle solo_traveller gb
1
Pros:

The entrance was beautiful.

Cons:

The rooms were dirty as was the restaurant old building which is fine but it was filthy.

2026-07-03 via Nuitee
S
Sarah couple gb
5
If it was clean it would have been great
Pros:

Great location and beautiful foyer

Cons:

Was put in a room at the back of beyond. Found several carpet beetles in the bed, bathroom bin hadn’t been emptied, dirty cups. Reported the issues and not taken seriously

2026-07-02 via Nuitee
D
Davinia extended_group gb
6
2026-07-02 via Nuitee
P
Peter solo_traveller gb
5
Pros:

The position.

Cons:

The whole hotel was"Tired" and not clean.
The rooms were not part of housekeeping,beds not changed or made up.The shower was dirty and the sink was not draining .
Overall the worst hotel I've ever stayed in.

2026-07-02 via Nuitee
K
Kathryn couple gb
9
2026-07-02 via Nuitee