Royal Hotel

Hotels
Britannia Hotels
7.1 (7824 reviews)
St Nicholas St , Scarborough , gb

Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
Non-smoking throughout
Kid meals
Paid WiFi
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Cons:
Food quality
Room condition
Hidden charges

Categories

Cleanliness
6.06
Multiple complaints regarding room conditions, including dampness and broken fixtures.
Service
8.53
Staff were friendly but overworked; general service issues noted during peak times.
Location
9.57
Great location, especially for sea views.
Room Quality
6.02
Rooms in poor condition, described as out-of-date with maintenance issues.
Amenities
7.05
Limited amenities and issues with heating; bar closed for events.
Value for Money
7.01
Additional charges for pets and extra fees leave a poor perception of value.
Food and Beverage
5.56
Food quality below average; significant complaints regarding the New Year's Eve meal.
Overall Experience
7.03
Mixed feelings due to location and staff interaction but marred by cleanliness and food issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 20:47

Property Description

Luxurious Accommodations
Experience the charm of The Royal Hotel with spacious bedrooms boasting modern bathrooms and complimentary toiletries. Each room features a work desk and tea/coffee facilities for your convenience.

Exquisite Dining Options
Savor delectable dishes from a classic British menu and a diverse wine selection at the Sea View Restaurant. Treat yourself to indulgent afternoon teas in the elegant lounges or the Theatre Bar, all while enjoying complimentary Wi-Fi.

Prime Location
Nestled in a grand period building overlooking South Bay, The Royal Hotel offers easy access to Scarborough Beach and nearby attractions like Scarborough Seafront and Scarborough Harbour. Explore the beauty of North York Moors just a short drive away.

Book your stay at The Royal Hotel for a truly unforgettable experience.

Important information:

There is a surcharge applicable when using the swimming pool.

Please note that this property cannot accommodate hen and stag parties.

Please note that there is no parking available at the hotel.

Please note, we do not accept any cash payments at this property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: LBA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and charges are applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.1
Based on 7824 reviews
Cleanliness: 6.06
Service: 8.53
Location: 9.57
Room Quality: 6.02
Amenities: 7.05
Value for Money: 7.01
Food and Beverage: 5.56
Overall Experience: 7.03
M
Mary couple gb
1
Awful room. So overpriced!
Pros:

Nothing. The room was misrepresented and we couldn’t believe what we had paid ! An awful run down toon for 230 pounds !!!!

Cons:

Marked walls. Just two thin pillows and quilt. Old worn furniture and cracked tiles in bathroom. Even the telly remote had no back ! The view was a rooftop with rubbush on! We had to stay there but couldn’t wait to leave ! How can they charge that price. ? Please beware !!

2026-06-13 via Nuitee
S
Steve couple gb
4
Dissatisfied
Cons:

Writing a letter of complaint to explain

2026-06-13 via Nuitee
J
julie couple gb
1
This hotel is not value for money. Very expensive for a poor stay
Pros:

Nothing very dated and not clean.

Cons:

Everything

2026-06-13 via Nuitee
K
Kevin couple gb
2
Never again
Pros:

The location is great although our room was at the back with a view of an alley with bins etc.

Cons:

Overpriced! £209 for a dreary room and not even a breakfast included. The mattress must have been 20 year old and the place was tatty

2026-06-13 via Nuitee
B
Becky solo_traveller gb
6
Not bad
Pros:

The location was really good. Breakfast was fresh and hot.

Cons:

Our filter in coffee machine was mouldy.took it straight down and got told it woukd be cleaned and put back. As we got in later that evening it was still missing so didn't benefit from using it.
Also paid for Seaview room and the corner of one of the corner windows was all we could see from so wouldn't class that as sea view to be fair.

2026-06-13 via Nuitee
A
Andy family_with_children gb
7
2026-06-13 via Nuitee
R
Roach couple gb
6
2026-06-12 via Nuitee
D
Debra solo_traveller gb
1
2026-06-12 via Nuitee
S
Steven couple gb
10
Good value excellent location will stay again
Pros:

Great location , very friendly and helpful staff, clean and spacious room

Cons:

Pillows a bit hard for me sorry

2026-06-12 via Nuitee
R
Ruth couple gb
5
it was oooookaaaay......
Pros:

breakfast staff are great.
reception staff ok.
no towels for the gym/pool - seems you take your room towel but of course you only find out when youre changed and in the gym....
gym was dirty and no cleaning equip to wipe any machine. no water in the gym. poor directions around pool and gym.
hotel was changing windows which we werent told about at booking so it was all v dark.
needs to be cleaner, staff brighter, bedroom windows cleaner
room was clean and adequate.
building is a warren of rooms.....would not rate for a person with any impedement to movement.

Cons:

no parking, fighting to share spaces with premier inn and the grand hotel.
just a tired hotel.
cos the windows were being replaced, it was all v dark, maybe we just didnt see it at its best.
breakfast team v helpful.
room clean and tidy.

2026-06-12 via Nuitee
A
Alistair solo_traveller gb
9
Great stay
Pros:

Location

Cons:

Nothing

2026-06-11 via Nuitee
K
kelly couple gb
8
2026-06-11 via Nuitee
A
Alistair solo_traveller gb
9
Pros:

Location

2026-06-11 via Nuitee
N
Niland solo_traveller gb
9
2026-06-11 via Nuitee
S
Scott solo_traveller gb
10
Pros:

Attentive staff

Cons:

Response time to emails

2026-06-10 via Nuitee
C
Charlotte solo_traveller gb
10
2026-06-10 via Nuitee
M
michele couple gb
6
Hotel tired rooms tired
Pros:

Outdated needs updating

Cons:

Room was tired big crack in ceiling

2026-06-10 via Nuitee
I
Ian couple gb
10
Pros:

Clean comfy room ,excellent location and good food

Cons:

Thought the beds were a bit firm for me so didn't sleep well but it didn't spoil my stay and I would definitely stay again

2026-06-10 via Nuitee
C
Christine family_with_children gb
7
we enjoyed our stay
Pros:

Breakfast was fine
Rooms were good

Cons:

Evening Meal not up to usual standard

2026-06-09 via Nuitee
N
Nicholas couple gb
8
Poor
Pros:

Very good but should have been in the price of the stay

Cons:

No entertainment on Friday

2026-06-09 via Nuitee