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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Business center
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Heating
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Terrace
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Dry cleaning
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Non-smoking throughout
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Private parking
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Outdoor pool
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Accessible parking
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Special diet menus - on request
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Snack bar
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ATM/cash machine on site
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Vending machine - drinks
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Vending machine - snacks
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Outdoor furniture
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Picnic area
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Wine/champagne
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Fruits
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Outdoor fireplace
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Fence around pool
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Breakfast takeaway containers
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Key card access
Review Highlights
Categories
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Property Description
Lakefront Views and Convenient Location
Located just minutes away from Adventure Landing and Jacksonville Beach, Hotel Indigo offers stunning lake views and easy access to popular attractions.
Modern Amenities and Dining
Enjoy smoke-free rooms with flat-screen TVs, free Wi-Fi, and in-room movies. Indulge in American cuisine at 98 Forty Bar & Bistro with a lakefront patio for a delightful dining experience.
Relaxation and Recreation
Unwind in the outdoor pool or hot tub, stay active in the 24-hour gym, and bring your furry friends along to this pet-friendly hotel. With a prime location near zoos and beaches, Hotel Indigo is your perfect getaway destination.
Book now for an unforgettable stay at Hotel Indigo Jacksonville Deerwood Park.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Property Accessibility
- Ramp: No
- Entrance Leveled: No
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Ramp: No
- Entrance Leveled: No
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Braille Room Numbers: No
- Noticeable Room Number: No
- Room Door Peephole: No
- Service From TV: No
- Hearing Kit: No
- TV Alarm Clock: No
- Accessible Room Connecting Doors: No
- TTY Hearing Speech Impaired: No
- Toilet Grabbing Handles: Yes
- Adjustable Shower Head: No
- Bathroom Emergency Cord: No
- Bathtub Grabbing Handles: No
- Cabin Under Sink: No
- Shower Level Floor: No
- Handrails: No
- Stair Marked: No
- Pool Handrails: No
- Lift In Pool: No
- Spa Wheelchair Accessible: No
- Parking Wheelchair Accessible: No
- Public Toilets Emergency Cord: No
- Crouches Cane Impaired: Yes
- Elderly Impaired: Yes
- Electric Wheelchair: Yes
- Hearing Impaired: No
- Manual Wheelchair: Yes
- Visually Impaired: No
- Wheelchair Or Scooter Impaired: Yes
- Crouches Cane Impaired Score: 50
- Elderly Impaired Score: 50
- Electric Wheelchair Score: 50
- Hearing Impaired Score: 0
- Manual Wheelchair Score: 50
- Visually Impaired Score: 0
- Wheelchair Or Scooter Impaired Score: 50
Guest Reviews
The hotel and location of the hotel was beautiful. The room was excellent; very clean, well supplied and modernized bathroom. Check-in was a bit difficult. No clerk except a bartender who came to greet us and give us a key. There was a question she had about breakfast. When I booked I asked if breakfast was included and was informed that indeed, a good breakfast was included.
While in the room, a person from the front desk told us breakfast was not included. I asked what the new room rate was since breakfast was not included? This caused additional phone calls, until the front desk called & told us a voucher for breakfast was included.
We arrived for breakfast about 7 AM. There were menus at the table, but I selected a simple buffet. Big mistake. The eggs were barely warm and they were watery. The potatoes were cold as was the bacon, but it had been pre-cooked because it was crispy. No toast or bread. The coffee was self-serve and it was hot and good. Croissant fried!
Mid-way through our breakfast a waitress gave us a bill, to which I responded with a breakfast coupon. Ten minutes later, she returned telling us that "her boss said to bill us for breakfast." I told the waitress that I'd given her a voucher for 2 breakfasts, so I would not accept the bill.
About 9 AM we loaded our car and checked out. The girl at the reception desk asked if I wanted my bill. I replied in the affirmative to which she presented me with the bill which was zero'd out because the amount was charged to my credit card.
On September 2, I received another bill from the hotel for $199 and change. I tried to call the hotel, but received an AI person. I made another call on September 3 to a number at the bottom of the bill and received another AI person who after some discussions transferred me to a 3rd person. This person referred me back to the original number. At this point I called American Express and filed a dispute.
Read what I wrote in the box above. Service was very disappointing.
The hotel was nice overall I paid extra for a lake view and didn’t have a lake view at all
The fact that the lake view wasn’t available from my room as I paid extra for that feature
Location
Staff was nice and accommodating
Unclean bathroom with hair on shower walls and towels
Toilet seat was loose
Floor boards and walls not well kept
Bed sheet did not fit over bed
House keeping did not vacuum floor during stay
Emilia at front desk
Cable system/channels were not easily negotiable.
I loved the outside fireplace. I loved the lake with the ducks and water turkeys. It was very relaxing being able to walk along the lake and having a bench to sit and enjoy the view. It being close to all the shopping is a great plus as well.
I chose the wrong food to order.
The location was awesome. Located in the middle of a shopping/restaurant area and next to a pond. It was very safe and great to travel alone to. The staff was very nice, everyone was super helpful and kind.
Unfortunately the hotel room was not properly cleaned. While the bedding was cleaned the floor had bits of food and vitamins and dirt and dust in the corners. It was like they didn’t even vacuum properly in the room. Also the bathroom was outdated with the toilet not flushing properly from age and the bathroom light taking a long time to turn on properly.
Confortável
Na chegada recepção nos deu um quarto quando entramos tinha hospede no quarto percebemos pelas roupas e malas no quarto
Elena was very welcoming
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