Hilton Phoenix Chandler

Cleanliness

Clean and friendly staff

When my daughter and I arrived around 8:00 p.m., we discovered that there was no toilet paper in the bathroom. There were fresh towels, but the bathroom had clearly not been cleaned. There was hair everywhere, dried blood, and presumably urine stains on the floor, and a dirty sink and shower. In addition, the deadbolt lock on the door was broken. We politely explained the issues to the front desk. They curtly responded that we could have two rolls of toilet paper, but there was no one on site who could deal with the remainder of the issues that evening. We were also told there were only two remaining rooms in the hotel, and we could not move to another room. Finally, the front desk told us the flat top lock was just as secure as a deadbolt; however, our hands were small enough to flip that lock from outside the door. As two women traveling alone, we did not feel secure at all during our stay, and the mess in the bathroom was repugnant. We will never stay at a Hilton property again.

Beware overpriced I stayed 3 days reservation was for a pool side room when arriving shower broke and did not work poor conditions, then moved to new room only to have leaks in ceiling and tv not working and shower in this room still broke, when this was brought up I was blew off then billed 426 for a down graded room also had chages on my room I never purchased stay away

close oarking

Very friendly staff.

This is by far the worst hotel I've ever stayed in. Not just the worst Hilton, but the worst hotel, period.
I stayed for 4 nights during Christmas and this is what happened.
- First Night:
-- The EV charger was not working. The hotel stated that they have EV charge on-site and this is the only reason why we picked this hotel over the closer ones. The lady at the desk said the EV charger often doesn't work and EV charger is not her responsibility as it's managed by another company.
-- Checked-in and as a Hilton Gold Member, I received $30 daily food and beverage credit ($15 per guest for two guests). At check-out, I only received $15 daily credit and not $30, so used the chat option on the app to talk to the hotel, but never received a response from the hotel in app. I had to talk to them to get the credit adjusted.
-- Went to the room, there was no toilet paper in the room, none.
- Second Night, came back and the room was not cleaned. The facial tissues ran out the first night, and didn't received replacement. I talked to the lady at the desk, she said she'll put in a request for the room to be cleaned the next day. Also, she will bring new facial tissues to the room for us, which never happened.
- Third Night: I saw the cleaning lady in the morning and asked her to clean our room, she said okay. Got back at night around midnight (Christmas Eve), the room was again NOT cleaned. The guy at the desk said there is nothing he can do and offered us to towels. Then he finally, looked up another room and moved us. The room is right next door, but we had to move everything to the new room, this is after midnight. I asked him to get the manager, but there were no managers available. The guy said he'll have the manager contact me to apologize first thing in the morning.
- Two additional nights in the new room and then checked out. However, I did not receive any apology or calls from the manager.

i had the buffett, no matter which hotel
i stay at, the eggs are cold.