Hilton Phoenix Chandler

Hotels
•
Hilton Hotels & Resorts
9 (281 reviews)
2929 West Frye Road , Chandler , us

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Children allowed
Pets allowed

Facilities

ATM/banking
Front desk (limited hours)
Express check-in
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Wine release events
Reception hall
Exercise/lap pool
Secured parking
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Cons:
Poor cleanliness
Inconsistent service

Categories

Cleanliness
7.09
Multiple mentions of dirty rooms and lack of cleaning services.
Service
8.56
Mixed reviews; some friendly staff but issues with assistance and responsiveness.
Location
10
Convenient and favorable location mentioned positively.
Room Quality
9.1
Comfortable beds and clean bathroom noted, but some issues with cleanliness.
Amenities
9.05
Pool and fitness center were mentioned positively.
Value for Money
9.58
General perception of value being acceptable given the overall experience.
Food and Beverage
9.54
Food options are decent, but issues with room service noted.
Overall Experience
9.09
Mixed experience with notable service issues but some positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 10:41

Property Description

Luxurious Accommodations
All rooms at the Hilton Phoenix Chandler are elegantly decorated with granite countertops and dark wood furnishings. Enjoy modern amenities such as free Wi-Fi, a 32-inch flat-screen TV with premium channels, and a Cuisinart coffee maker for your convenience.

Dining Excellence
Indulge in a culinary experience at Taste An American Bistro, offering contemporary meals all day. End your evenings at the R Bar with a selection of drinks and appetizers. Start your mornings right at Café 2929 with a variety of Starbucks coffee drinks.

Relaxation and Recreation
Unwind by the spacious outdoor pool and patio that are open year-round. Stay active at the fitness room or soothe your muscles in the whirlpool. With transportation services to local destinations, exploring the area is made easy.

Book your stay at the Chandler Hilton Phoenix for a memorable and comfortable experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 3.87 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 281 reviews
Cleanliness: 7.09
Service: 8.56
Location: 10
Room Quality: 9.1
Amenities: 9.05
Value for Money: 9.58
Food and Beverage: 9.54
Overall Experience: 9.09
J
joseph • couple • us
10
2026-06-09 • via Nuitee
M
Maria • solo_traveller • us
10
My minnie get away
Pros:

Nice n clean, pool was also nice n clean. Beds are comfortable. Shopping n food near by. My grandbabys loved it

Cons:

N/a

2026-06-07 • via Nuitee
D
Daniele • couple • us
7
2026-06-03 • via Nuitee
V
Vaughn • solo_traveller • us
10
2026-05-31 • via Nuitee
M
Maggie • solo_traveller • us
7
2026-05-20 • via Nuitee
A
Alyse • solo_traveller • us
10
2026-05-04 • via Nuitee
J
JUAN • family_with_children • mx
3
unpleasant check in
Cons:

My check-in experience was quite unpleasant. The receptionist did not assist me properly. When I arrived, she was not at the front desk and I had to look for her in order to be helped.

After that, in a rather unfriendly manner, she told me that my reservation was not showing in the system and that if I had made it through Booking there was nothing she could do. She even suggested that I had made the reservation incorrectly, despite the fact that I was clearly showing her on my phone that the dates were correct.

After asking her several times to please check again and search more carefully, my reservation finally appeared in the system.

I had already been driving for four hours, and the reason I choose good hotels is precisely to avoid situations like this. Unfortunately, the receptionist’s attitude made the experience very uncomfortable and left me with little desire to return.

2026-04-28 • via Nuitee
F
Florentina • solo_traveller • us
8
2026-04-25 • via Nuitee
I
I6527IDyvonnem • Business
10
Great hotel and staff
Pros:

I travel frequently to this area this is my "go to" hotel. The staff is very helpful and friendly, I am always greeted by Jeff and Justin with a smile and a a very welcome feeling. I am very particular about where my room is located in the hotel and they are very accommodating to that. The rooms are very nice and clean, it's a nice quiet hotel in a quiet area, the food in the restaurant is good and they have a little coffe/snack shop downstairs. There is a large bar area for all who like a night cap. There is also a Chuck E Cheese next door if you need entertainment for your kiddos. I have been a customer at this hotel for several years, it is a great place to stay if you're in town looking for a hotel.

2026-04-23 • via Tripadvisor
R
Rosana • couple • us
9
Pros:

Cleanliness

2026-04-20 • via Nuitee
A
arogers2019 • Business
10
Pleasant experience and Staff Professional
Pros:

Front Desk Agent Jeff is amazing at hearing and solving my issue. His consistent can-do attitude is always welcome as I enter back into the Hotel in the afternoon

2026-04-15 • via Tripadvisor
T
Tracy • extended_group • us
10
2026-04-10 • via Nuitee
R
Renee • solo_traveller • us
10
Nice place to stay
Pros:

Clean and friendly staff

Cons:

Parking lot was messed up

2026-04-09 • via Nuitee
T
T6396PUcarlosc • Business
10
Great hospitality and peaceful stay
Pros:

Great experience at the Hilton Phoenix Chandler. Staff was very welcoming, I showed up earlier than expected and was able to get checked in no problem. Much thanks to both Jeff and Justin at the front desk.

2026-04-07 • via Tripadvisor
T
TravelingBear95 • Family • Bangkok
10
Great stay, excellent staff
Pros:

We had a great stay at this hotel. Staff was super helpful and friendly, especially Morgan, and the hotel is in a terrific location near the mall.

2026-04-05 • via Tripadvisor
S
Sandra B • family_with_children • us
10
2026-04-05 • via Nuitee
M
Meander52315729539 • Family
10
Great Experience, 100% recommend
Pros:

My stay at this hotel was great. All of the staff were very helpful, especially Jeff who was helping us sort out a problem and gave us dinner recommendations. Overall, I recommend this hotel if you want to stay in the phoenix area.

2026-04-04 • via Tripadvisor
G
Gloria • couple • us
10
2026-04-02 • via Nuitee
1
18jrp • Business
4
We will never stay at a Hilton property again!
Pros:

When my daughter and I arrived around 8:00 p.m., we discovered that there was no toilet paper in the bathroom. There were fresh towels, but the bathroom had clearly not been cleaned. There was hair everywhere, dried blood, and presumably urine stains on the floor, and a dirty sink and shower. In addition, the deadbolt lock on the door was broken. We politely explained the issues to the front desk. They curtly responded that we could have two rolls of toilet paper, but there was no one on site who could deal with the remainder of the issues that evening. We were also told there were only two remaining rooms in the hotel, and we could not move to another room. Finally, the front desk told us the flat top lock was just as secure as a deadbolt; however, our hands were small enough to flip that lock from outside the door. As two women traveling alone, we did not feel secure at all during our stay, and the mess in the bathroom was repugnant. We will never stay at a Hilton property again.

2026-02-26 • via Tripadvisor
J
jameshJ8841JF • Business
2
Stay away from poor room conditions and over priced
Pros:

Beware overpriced I stayed 3 days reservation was for a pool side room when arriving shower broke and did not work poor conditions, then moved to new room only to have leaks in ceiling and tv not working and shower in this room still broke, when this was brought up I was blew off then billed 426 for a down graded room also had chages on my room I never purchased stay away

2026-02-26 • via Tripadvisor