Hyatt Place Richmond Airport

Hotels
•
Hyatt Place
8.4 (627 reviews)
4401 South Laburnum Avenue , Richmond , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Lift / Elevator
Express check-in/check-out
Packed lunches
See all facilities

Review Highlights

Pros:
Friendly and accommodating staff
Great location with nearby amenities
Cons:
Cleanliness issues with bugs
Inconsistent amenities and breakfast options

Categories

Cleanliness
7.89
There were issues with cleanliness including reports of ants and ladybugs in the rooms.
Service
9.16
Staff was friendly and accommodating, with positive comments on their helpfulness.
Location
9.4
Great location with easy access to restaurants, shopping, and the airport.
Room Quality
8.35
Rooms were spacious and comfortable but had issues with outdated facilities.
Amenities
7.88
Some amenities, like the pool and breakfast options, were lacking and not up to standard.
Value for Money
8.34
Reasonable value given the location, despite some setbacks.
Food and Beverage
7.39
Breakfast options were subpar, leading to a lower score in this area.
Overall Experience
8.76
Overall a decent stay with some highlighted issues but positive aspects as well.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:29

Property Description

Spacious Rooms with Modern Amenities
The Hyatt Place Richmond Airport offers spacious rooms with 42-inch flat-screen TVs, wood furniture, and iPod docking stations. Guests can relax in the comfortable seating area and enjoy the convenience of a refrigerator in each room.

Dining Options and Fitness Facilities
Indulge in made-to-order cuisine at the hotel's Bakery Café, which also serves Starbucks coffee, beers, and wines. Start your day with a daily continental breakfast buffet in the large breakfast area. Stay active at the 24-hour gym with cardio equipment or take a refreshing swim in the indoor pool.

Convenient Services and Nearby Attractions
Benefit from the free shuttle service to/from Richmond International Airport and utilize the business center with a printer. Explore nearby attractions such as the Virginia Museum of Fine Arts and the shops at White Oak Village just steps away.

Book your stay at Hyatt Place Richmond Airport for a memorable and convenient experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RIC

Property Policies

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 10 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 627 reviews
Cleanliness: 7.89
Service: 9.16
Location: 9.4
Room Quality: 8.35
Amenities: 7.88
Value for Money: 8.34
Food and Beverage: 7.39
Overall Experience: 8.76
T
Tangela • couple • us
8
It was ok a little expensive for 1 night but overall ok
Pros:

Clean and spacious room

Cons:

The breakfast was minimal and coffee machine was broken

2026-06-08 • via Nuitee
R
Roslyn • solo_traveller • us
7
2026-06-08 • via Nuitee
C
Carline • couple • us
8
2026-06-02 • via Nuitee
C
Carline • couple • us
8
Next time, have a better breakfast not everyone, likes waffles.
Pros:

The room was Nice and clean the room was so big I like that.

Cons:

The breakfast I wasn't too happy about, Waffle🤔 no egg no sausage for the price I paid almost $200 a night. They should have a better breakfast than that.

2026-06-02 • via Nuitee
C
Carrie • solo_traveller • us
9
The AGM Cheryl was working her tail end off. Checking people in on 2 computers that were acting up all with a smile, I t
Pros:

Great location to the airport and convenient to food, gas etc.

Cons:

I realize the hotel was under renovation. My updated room was clean but my friend’s room had dirty shoe prints in her shower and needed to be swept behind the bathroom door.

The coffee system was not good. Just brew some coffee and serve in carafes

2026-05-26 • via Nuitee
A
Axell • couple • us
2
Pros:

nothing

Cons:

I paid $300 to be able to swim in the pool, but it was closed. You should have stated that the pool was closed.

2026-05-25 • via Nuitee
H
Harts4 • Business • Sun Prairie, Wisconsin
4
Not Good!
Pros:

The hotel is currently under renovation. The elevators are torn apart inside and the walk to the elevators as well. Upon entering the room, there was a tar-like substance on the floor. It was very sticky and right inside the door. Lightbulb had to be replaced. When entering the shower the following morning, there was just a trickle of water coming out of the head so I was forced to take a “sink” bath and wash my hair in the sink as well. I told the front desk that it needed to be repaired, or they should text me during the day to let me know that I would have to move rooms. NOTHING was done. No repair, no contact. By the time I returned, I didn’t wish to move rooms (but wasn’t offered anyway!) as I was checking out early the next day, was tired and needed sleep. I would not return.

2026-05-24 • via Tripadvisor
S
SHENIKA • solo_traveller • us
7
Comfortable Rooms/Bed.... lobby under construction
Pros:

Comfortable, bed and nice sized room

Cons:

The lobby was under construction. I'd read reviews stating so, so I called before booking and spoke with a representative that assured me construction was completed. That was not the case.

2026-05-24 • via Nuitee
M
Mesack • family_with_children • us
8
2026-05-20 • via Nuitee
D
Darvin • solo_traveller • pr
8
Pros:

Thd location

Cons:

The breakfast need more optios same breakfasr fir the 2 nights

2026-05-20 • via Nuitee
J
John • couple • us
7
2026-05-19 • via Nuitee
H
Holly • family_with_children • us
1
Crappy
Pros:

Comfy mattress

Cons:

Dirty room rude staff elevator sketchy $100 fee for my service dog pool was closed

2026-05-19 • via Nuitee
T
Trevor • couple • us
10
Just good
Pros:

Everything

Cons:

Everything

2026-05-18 • via Nuitee
D
dianefL7751TL • Couples
4
Cleanliness is Questionable
Pros:

Not clean. Common areas nor the room we stayed was not acceptable.

2026-05-15 • via Tripadvisor
S
Stephanie • solo_traveller • us
10
Pros:

I love the location and the comfortability of the room. But there was no maid service 😕. When I go out of town I've that part. The overall hotel was nice, location was perfect and convenient to alot of stuff. Enjoy my stay

2026-05-14 • via Nuitee
R
Reshonda • couple • us
10
2026-05-12 • via Nuitee
C
Cole • couple • us
7
I would definitely come back once all renovations are complete.
Pros:

I didn't eat the breakfast, so I can't leave a review on that. The staff was friendly and provided what we asked for. The facility was clean and under construction so I can't wait to see the finishing touches. So far so good.

Cons:

The facility was under construction. I heard the banging and my room wasn't ready when I got there. I had to wait for my room. All and all the room was clean I just had a long hair in my shower. Other than that, it was nice and the staff didn't inform us of the two complimentary waters per day. The hotel doesn't have daily housekeeping.

2026-05-11 • via Nuitee
L
Lisa • couple • us
10
Customer service and housekeeping was good. Please give a raise. Thank you.
Pros:

Good customer service

Cons:

The property was good, but but going through renovations

2026-05-11 • via Nuitee
M
Mercedes • family_with_children • us
10
Definitely, we will stay again if we have to breakfast was excellent too and housekeeping it was great as well
Pros:

Room got enough space for me and my family

Cons:

walking through the hallway, you can smell where smoking in the other rooms even that is a non-smoking area

2026-05-11 • via Nuitee
B
BARIYERE • solo_traveller • us
8
2026-05-10 • via Nuitee