Causeway 353 Hotel

Hotels
8.3 (11097 reviews)
353 Little Collins Street , Melbourne , au

Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Room quality issues
Need for maintenance

Categories

Cleanliness
8.09
The rooms were generally clean but showed signs of needing maintenance.
Service
8.56
Staff were friendly and helpful, despite some service lapses.
Location
9.1
Great central location with easy access to public transport and eateries.
Room Quality
7.55
Some issues with room types and amenities, but overall comfortable.
Amenities
8.08
Basic amenities provided, but some guests noted a need for improvements.
Value for Money
8.54
Good location for the price, overall a fair value.
Food and Beverage
8.09
Plenty of nearby dining options, though hotel-specific dining comments are absent.
Overall Experience
8.36
An overall enjoyable stay with some feedback for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:30

Property Description

Stylish Modern Rooms
Experience comfort and luxury at Causeway 353 Hotel with stylish modern rooms featuring LCD TVs, en suite bathrooms, and air conditioning for a relaxing stay.

Convenient Facilities
Enjoy the convenience of a fitness centre, steam room, and business centre during your stay at Causeway 353 Hotel, catering to all your wellness and business needs.

Prime Location
Explore Melbourne's vibrant culture and entertainment with international eateries, cafes, and shops at your doorstep. With major attractions like Bourke Street Mall just 300 metres away, immerse yourself in the best of the city.

Book your stay at Causeway 353 Hotel now to indulge in a perfect blend of comfort, convenience, and prime location for an unforgettable Melbourne experience.

Important information:

Please note that guests must provide a valid credit card. The name of that credit card must match the guest's name on the booking confirmation.

Please note that your credit card may be pre-authorized for the amount equal to the first night’s accommodations prior to your arrival. Pre-authorization of credit card number given during booking process will be carried out by the hotel 7 days prior to your arrival date. If the credit card is found to be invalid during pre-authorization, you will be contacted to provide an alternative credit card number. All guests are required to provide a valid credit card for pre-authorization purposes.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MEL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs AUD 25 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.3
Based on 11097 reviews
Cleanliness: 8.09
Service: 8.56
Location: 9.1
Room Quality: 7.55
Amenities: 8.08
Value for Money: 8.54
Food and Beverage: 8.09
Overall Experience: 8.36
T
Thomas couple ca
9
Great option.
Pros:

The location was very convenient and the room suited us very well.

Cons:

Arranging the parking was a bit fussy as the DIVVY app only works if you have an Australian phone number .

2026-07-25 via Nuitee
J
John Richardson 😀😀😀 solo_traveller au
9
2026-07-25 via Nuitee
L
Liata couple au
10
2026-07-25 via Nuitee
R
Rachael couple au
10
2026-07-25 via Nuitee
S
sarah solo_traveller au
8
2026-07-25 via Nuitee
C
Connor couple au
8
2026-07-25 via Nuitee
K
Katrina solo_traveller au
9
2026-07-24 via Nuitee
M
Michelle solo_traveller au
8
Great location, comfy beds, rooms clean and staff were great
Pros:

Great location

Cons:

A bit hard to find, address and hotel entrance should be the same

2026-07-24 via Nuitee
C
Cheryl solo_traveller au
8
Would stay there again
Pros:

Great location for Melbourne city shopping and trams to get around. Was a very spacious room and had a full sofa, desk type bench as well as bed so easy to get comfortable.

Cons:

Answered Yes re getting a quiet room, which it generally was. There were some noisy neighbours on the second night - going backwards and forwards between rooms, slamming doors, etc - but that wasn't the hotel's fault.

2026-07-24 via Nuitee
R
Rohan solo_traveller au
10
Pros:

Staff was friendly excellent service location

Cons:

All good

2026-07-24 via Nuitee
K
Katrina couple au
8
2026-07-24 via Nuitee
D
Douglas couple au
8
Great central location,good value
Pros:

Great central location with excellent close access to public transport . Room clean , good size and well appointed ( nice walk in shower ) . Plethora of eating places within easy walk .

2026-07-24 via Nuitee
S
suelyn couple au
10
2026-07-23 via Nuitee
R
Ryan solo_traveller au
9
2026-07-23 via Nuitee
J
Julian couple au
9
Easy access, close to centre of CBD
Pros:

Good location.

Cons:

Nothing

2026-07-23 via Nuitee
E
Elizabeth couple au
2
Senior staff, especially Sean, could do with improving their customer service.
Pros:

Its location

Cons:

The senior staff were incredibly rude. Some mistake had happened and they’d given our room to somebody else. That’s fine, except they didn’t communicate it with us. Just left us standing in the lobby in the middle of the night (I was already ill due to chronic illness) while they ignored us and spoke to each other in whispers out the back. When they finally told us what the problem was they admitted the checked in person didn’t even seem to still be around. Seems they’d disappeared. At one point they suggested we find another hotel. Despite the fact that we had prepaid for our nights at this one.

They also continually blamed the problem on the younger kid working, and even at one point told me my booking didn’t exist. when I showed them the email we’d been sent from them earlier in the evening confirming that they’d received our notification that our flight was arriving late, it turned out the man stating the booking didn’t exist had in fact been the person communicating with us via email.

Eventually they decided it should be safe for us to use that room and let us in with freshly coded keycards.
They gave us a bottle of wine as an apology. And then lucky us, the wine had gone rancid.

The whole process had gone on for so long that no food places were still open. We had to figure out dinner from a local convenience store.

I haven’t ever given a negative review for anybody before, because I don’t believe in complaining. But this was an actual terrible night. We and the younger staff member were treated appallingly. The whole situation could’ve been completely different if we’d received polite and informative communication from the beginning.

2026-07-23 via Nuitee
C
Clifford solo_traveller au
6
Everything that I needed
Pros:

Very well located

2026-07-23 via Nuitee
J
Janet solo_traveller au
10
Good value for money, clean, comfortable, central, quiet.
Pros:

I loved the location which was central and close to transport, shopping, good eateries etc. My room was on the seventh floor and very quiet. The staff were very professional, polite, and accommodating. The room was clean and the bed was comfortable. I turned the heating off as it was too hot. After that the temperature remained a pretty comfortable 20C.

Cons:

It took me a while to find the entrance to the hotel as the stated street address is 323 Little Collins Street - which is actually empty premises up for lease. I was lucky to bump a local who advised me that the hotel entrance is actually down Equitable Lane which runs off Little Collins Street. I pointed this out at check-in. The hotel website gives the location as 323 Little Collins Street.

2026-07-23 via Nuitee
C
Cliff solo_traveller au
7
2026-07-23 via Nuitee
D
Desiree solo_traveller au
10
Pros:

parking close to the hotel

Cons:

All good

2026-07-23 via Nuitee