Best Western Plus Jacksonville West

Hotels
•
Best Western Plus
8 (345 reviews)
525 Chaffee Point Boulevard , Jacksonville , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Cleanliness issues
Room odors

Categories

Cleanliness
6.96
Several reviews mentioned cleanliness issues including smells in rooms and dirty elevators.
Service
8.93
Multiple reviews praised the friendly staff, especially Destiny who provided excellent service.
Location
8.97
The hotel was noted for its convenient location, making it easy for travelers to access nearby amenities.
Room Quality
7.42
Some remarks indicated problems with mattress quality and room smells, but others highlighted spaciousness.
Amenities
7.95
Reviewers noted good breakfast options and accessible amenities for older guests.
Value for Money
7.91
Comments regarding pricing were generally positive, reflective of the quality expected for a mid-range hotel.
Food and Beverage
7.96
The breakfast quality received positive feedback with a variety of options offered.
Overall Experience
7.93
General satisfaction from guests despite some cleanliness concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:44

Property Description

Complimentary Hot Breakfast and Outdoor Pool

Guests at Best Western Plus Cecil Field Inn & Suites can kick off their day with a delicious hot breakfast on the house, followed by a refreshing dip in the outdoor pool.

Well-Equipped Rooms and Amenities

All rooms at Best Western Cecil Field Inn and Suites are equipped with a microwave, small refrigerator, and flat-screen cable TV. Additionally, each air-conditioned room features a work desk, coffee maker, and ironing facilities for utmost convenience.

Fitness and Business Facilities

Stay active in the hotel's gym or unwind in the spa bath. Guests can also take advantage of free parking, fax/copy services in the business center, making it a perfect stay for both leisure and business travelers.

Book your stay now at Best Western Plus Cecil Field Inn & Suites for a memorable experience!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8
Based on 345 reviews
Cleanliness: 6.96
Service: 8.93
Location: 8.97
Room Quality: 7.42
Amenities: 7.95
Value for Money: 7.91
Food and Beverage: 7.96
Overall Experience: 7.93
K
Kinlaw • solo_traveller • us
1
2026-05-10 • via Nuitee
S
shantorria • family_with_children • us
6
2026-05-07 • via Nuitee
L
Lauren • family_with_children • us
2
Pros:

The beds were comfy

Cons:

We were told after we found fleas our stay would be discounted by one staff member. Then at check out told it would not be because we booked through a third party and I asked to be contacted by the manager and never received a call or email.

2026-05-06 • via Nuitee
G
Grace • couple • us
8
Good, but could be better with a few changes.
Pros:

Location and staff

Cons:

My room had a bed that was worn out and sagged to the side. I had to sleep on the other bed in the room. It was much better. The air conditioner roared all night. I walked down the hall to the laundry room and my bare feet ended up very dirty. The whole place smelled like wet dogs for the first 2 days, then they must have remedied the situation, because it smelled really good after that. We stayed 7 nights. The dryer would not work, so the front desk girl dried my load of laundry for me. She was very nice and accommodating. Overall, we were okay with our stay. We really are not complainers.

2026-05-01 • via Nuitee
H
Huguens • couple • us
7
2026-04-29 • via Nuitee
T
Tanesha • family_with_children • us
10
2026-04-20 • via Nuitee
T
Trazell • solo_traveller • us
10
2026-04-12 • via Nuitee
T
Trazell • couple • us
10
2026-04-12 • via Nuitee
M
Meyer • family_with_children • us
3
It wasn’t as just wasn’t what I expected from a best western
Pros:

The employee where excellent loved there customer service.

Cons:

It had a bad smell to the first room I got so I had them get me a new room and it smelled too

2026-04-07 • via Nuitee
R
Robert • couple • us
5
2026-04-06 • via Nuitee
W
Wallace • solo_traveller • us
9
Pros:

The staff was helpful and answered any questions we asked.Rooms were clean ,even the bathroom was supplied with all we needed.

Cons:

Bed was a little to soft for us, needed more pillows for king size.

2026-04-06 • via Nuitee
T
Thomas • couple • us
10
2026-04-03 • via Nuitee
T
Thomas • couple • us
10
2026-04-03 • via Nuitee
T
Thomas • couple • us
10
2026-04-03 • via Nuitee
E
Eunice • family_with_children • us
9
2026-03-28 • via Nuitee
T
Tanesha • couple • us
10
2026-03-27 • via Nuitee
L
Larry • family_with_children • us
3
Worst hotel stay ever
Pros:

The only thing good about this Best Western was the breakfast and the staff was nice. Its overpriced and not worth what they charged. If we weren't visiting family, we would ask for a refund and left.

Cons:

The room's stunk! The 1st room reeked of nasty pet smell and musty. There was so much pet hair right by the bed and you could see the pet hair right under the mattress as I always check for any critters. there was also a fake disgusting nail there too. The room was so disgusting we had to ask to move to a different room. The 2nd room still smelled like a musky musty odor but better than nasty dirty dog smell. They definitely could've done a better job cleaning job in general. The couches in the room were also disgusting!! I wouldn't even sit on it! Dirty, looked like it has oil stains and or urine spots. If they are going to offer couches in the suites, they should steam clean them in between guests or put some plastic down or something. This was the worst Best Western we've ever stayed at!! The elevators were also janky and so slow! This is a non-smoking hotel but yet the whole 3rd floor reeked of pot and when we informed the lady on duty, she said sorry I can't really do anything about it. I would definitely not recommend this hotel to anyone. We stayed in a hotel in Tennessee after this and it was night and day different.

2026-03-23 • via Nuitee
C
Courtney • couple • us
10
Nice comfort stay and clean and remodeled
Pros:

Easy access off the interstate pictures are older location is remodeled I love the shower!

Cons:

N/a

2026-03-22 • via Nuitee
H
Heidi • couple • be
7
2026-03-17 • via Nuitee
H
Heidi • couple • be
7
2026-03-17 • via Nuitee