Kampala Serena Hotel

Hotels
8.9 (510 reviews)
P.O Box 7814 Kintu Road , Kampala , UG
+256 31 2309000

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good food
Great service
Nice location
Cons:
High prices
Need for family amenities

Categories

Cleanliness
8.74
Room cleanliness was consistently praised in multiple reviews.
Service
9.21
The staff were described as friendly, professional, and helpful across several reviews.
Location
9.25
The hotel is favored for its very central location close to town.
Room Quality
8.7
Rooms are spacious and comfortable, though some areas noted a need for upgrades.
Amenities
8.73
General facilities were rated positively, though some amenities were suggested to improve.
Value for Money
8.19
The cost was frequently mentioned as high compared to local standards.
Food and Beverage
9.24
Breakfast and meal quality received high marks, especially for variety and taste.
Overall Experience
9.11
Overall enjoyable stays were reported with high likelihood of return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 06:11

Property Description

Luxurious Accommodation
Indulge in comfort and style at Kampala Serena Hotel, offering elegantly furnished rooms equipped with modern amenities such as a TV, air conditioning, and a private balcony. Relax in the well-appointed rooms featuring a cozy ambiance and enjoy the convenience of an electric kettle for your hot beverages.

Recreational Facilities
Unwind and rejuvenate at our outdoor pool or maintain your fitness routine at the onsite fitness centre. Take in the breathtaking city views while lounging by the pool or stay active during your stay at Kampala Serena Hotel.

Convenient Services
Benefit from a range of services including a restaurant serving delectable dishes, a tour desk to assist with your travel plans, and free WiFi access throughout the property. With complimentary parking and attentive staff, your stay with us will be seamless and enjoyable.

Book your stay at Kampala Serena Hotel now for a memorable and relaxing experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: EBB

Location

Guest Reviews

8.9
Based on 510 reviews
Cleanliness: 8.74
Service: 9.21
Location: 9.25
Room Quality: 8.7
Amenities: 8.73
Value for Money: 8.19
Food and Beverage: 9.24
Overall Experience: 9.11
P
peter • couple • be
6
2026-10-16 • via Nuitee
I
Isabelle • solo_traveller • fr
7
Bien
Pros:

Superbe piscine chauffée. Véhicule et chauffeur pour l'aéroport au moment du départ.

Cons:

L'accueil un peu moins froid mériterait pour un établissement de ce standing d'être revu. Pas de flexibilité pour un départ tardif après un séjour au total dans cet établissement de 11 nuits ! Etre importunée à la piscine par des personnes extérieures à l'hotel à deux reprises. Contrainte de demander l'intervention de la sécurité.

2026-10-16 • via Nuitee
I
Isabelle • solo_traveller • fr
7
2026-10-15 • via Nuitee
S
Sarah • couple • gb
9
2026-10-15 • via Nuitee
T
Tamrat • solo_traveller • et
10
2026-10-14 • via Nuitee
F
Frank • solo_traveller • de
10
Es war ein toller Aufenthalt. Weiterempfehlenswert.
Pros:

Tolles Essen, gute Ausstattung und außerordentlich hilfsbereites Personal

Cons:

Könnte einen kleinen Shop haben, wo es Snacks, Getränke oder Andenken gibt.

2026-10-08 • via Nuitee
J
Jens • solo_traveller • de
9
Pros:

Super comfortable beds, spacious rooms and good food. The garden is very charming and the swimming pool great. The hotel has a well equipped gym.

Cons:

The property is kind of old-fashioned and some modernisation should be considered

2026-10-07 • via Nuitee
A
Alistair • couple • cd
1
La réputation de l’hôtel est entrain d’être diminué !
Pros:

J’ai rien aimé cette fois-ci !

Cons:

On nous a volé de l’argent. J’avais laissé ma boisson dans la chambre : le personnel s’est très bien servi de ma boisson. Le nettoyage était de très mauvaise qualité dans la chambre, et mon t‑shirt a disparu quand ils sont allés le laver.

2026-09-16 • via Nuitee
C
Cylas • couple • us
8
Pros:

Nice and comfortable hotel, breakfast was good, good service and staff were very welcoming.

Cons:

Power shortage that night was very horrible

2026-09-16 • via Nuitee
J
Julia • extended_group • de
9
2026-09-15 • via Nuitee
P
pepe julian • couple • ug
7
2026-09-14 • via Nuitee
H
HOTEL ARTS • couple • ca
9
j'ai aimé
Pros:

excellent

Cons:

rien

2026-09-10 • via Nuitee
A
Ampire • couple • ke
10
Pros:

I liked that they allowed us to have a late checkout because we had a later flight and had more time before leaving the hotel. Plus the complementary wine and chocolate to celebrate our honeymoon was lovely.

2026-09-10 • via Nuitee
A
Abdi • couple • ke
8
2026-09-07 • via Nuitee
C
claudio • couple • it
8
2026-09-03 • via Nuitee
D
Dennis • solo_traveller • ke
9
It’s was short and sweet
Pros:

It was clean and had all the amenities in the room

Cons:

Nothing it met all my expectations

2026-08-31 • via Nuitee
T
Tomas • solo_traveller • no
10
2026-08-27 • via Nuitee
C
claudio • couple • it
8
2026-08-25 • via Nuitee
S
Sónia • couple • pt
10
Pros:

Adorei tudo. O staff é maravilhoso, muito prestativo e simpático.
Fiz uma massagem no Spa com a funcionária Olivia que foi espetacular.

2026-08-23 • via Nuitee
L
Laine • couple • za
8
2026-08-20 • via Nuitee