ANA Crowne Plaza Niigata by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.4 (1064 reviews)
Chuo-Ku Bandai 5-11-20 , Niigata , JP
+81 25-245-3333

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Paid
Children allowed

Facilities

Fitness facilities
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great service
Delicious breakfast
Clean and comfortable rooms
Cons:
Noise from adjacent rooms
Issues with shower pressure
Parking fees

Categories

Cleanliness
7.96
The room was clean but there were some complaints about noise and some maintenance issues.
Service
8.93
The staff were friendly and provided excellent service throughout the stay.
Location
8.47
Good location near the station and easy access to the city.
Room Quality
8.12
Rooms were spacious but there were some reported issues with the shower and noise.
Amenities
8.25
Amenities were decent, but some guests pointed out the lack of a larger public bath.
Value for Money
8.11
Affordable pricing but some felt the cost-performance ratio could be improved.
Food and Beverage
8.96
Breakfast was highlighted positively with a variety of delicious options.
Overall Experience
8.43
Overall a pleasant stay with some minor issues but highly recommended.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:30

Property Description

Luxurious Accommodation and Dining
Experience elegance at ANA Crowne Plaza Niigata with its stylish guest rooms and 5 exquisite restaurants offering a culinary journey. Enjoy comfortable beds, modern amenities, and delectable cuisines ranging from seasonal Japanese to tantalizing Chinese dishes.

Convenient Services and Facilities
From currency exchange to in-room massages, this hotel offers a range of convenient services to enhance your stay. Take advantage of bicycle rentals, free WiFi, and the 24-hour front desk for a seamless experience.

Prime Location and Spectacular Views
Ideally located near Niigata’s business district and vibrant markets, the hotel provides easy access to explore the city. Indulge in gorgeous ocean and mountain views from the Sky Bar while savoring nightly drinks. Book your stay at ANA Crowne Plaza Niigata for a memorable experience.

Important information:

Please note the hotel offers currency exchange services for only US Dollars and Euros.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KIJ

Location

Guest Reviews

8.4
Based on 1064 reviews
Cleanliness: 7.96
Service: 8.93
Location: 8.47
Room Quality: 8.12
Amenities: 8.25
Value for Money: 8.11
Food and Beverage: 8.96
Overall Experience: 8.43
L
Leonard • couple • nz
10
2026-09-19 • via Nuitee
H
Heuisook • family_with_children • kr
3
Cons:

아침식사를 6일간 하였는데 변화가 없어서 참 곤란했습니다.
그리고 제일 큰 불편함은 객실창이 열리지않아 객실내에 먼지가 너무 많았습니다.
환기를 시키지 못함에 너무 화가 났었습니다.
저는 호흡기 환자거든요.

2026-09-19 • via Nuitee
大磯 • couple • jp
10
2026-09-19 • via Nuitee
S
Serena • couple • ch
10
Pros:

Nice place , room amazing and the staff is fantastic

2026-09-18 • via Nuitee
F
Fuka • couple • jp
10
2026-09-17 • via Nuitee
晋作 • couple • jp
6
2026-09-16 • via Nuitee
P
Parker • solo_traveller • gb
10
2026-09-16 • via Nuitee
E
ETSUKO • couple • jp
10
2026-09-15 • via Nuitee
小濱 • couple • jp
8
2026-09-12 • via Nuitee
H
HISANORI • couple • jp
10
2026-09-12 • via Nuitee
イッセイ • solo_traveller • jp
8
2026-09-12 • via Nuitee
S
shiotsuka • extended_group • jp
10
2026-09-11 • via Nuitee
R
robert • couple • gb
10
Extremely helpful and attentive staff that go the extra mile to make your staff an enjoyable one.
2026-09-09 • via Nuitee
T
Tomoko • couple • jp
3
フロントに連絡すればよかったのですが…
Pros:

ライブでお邪魔したので、立地も駅と会場の間でちょうどよく、部屋の広さも清潔さも申し分ありません。お風呂も広くて期待したとおりでした。

Cons:

夜になるとドア方向からガンガンバンバン部屋が軋むようなラップ音のような音が鳴りました。
気圧などで部屋が軋むのか霊現象？などと話していると収まってきたのでやれやれと就寝すると音が激しくなり…ふと少し前に別の部屋の方が戻られたことを思い出し、恐らく入浴されているので配管系に問題があるのかと。
私は疲れていたのもあり、霊的問題じゃないのならとそのまま寝てしまったのですが、連れは音が止むまで眠れず翌朝すっきりしない顔をしていました。

2026-09-08 • via Nuitee
M
MITSURU • couple • jp
7
2026-09-07 • via Nuitee
I
ISOME • extended_group • jp
10
2026-09-07 • via Nuitee
A
AMI • extended_group • jp
10
2026-09-04 • via Nuitee
E
Edmund • solo_traveller • jp
10
Nice, friendly, efficient, good EV charging
Pros:

Nice hotel, friendly, efficient service.

Particularly impressed by the EV charging: AC chargers with no faffing, you can just plug it in when you arrive and leave with the car full the next day with no extra charges or messing around with apps and authentication things.

2026-09-03 • via Nuitee
I
inoue • solo_traveller • jp
7
2026-09-01 • via Nuitee
N
Naoki • solo_traveller • jp
9
2026-08-30 • via Nuitee