Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent location
Beautiful hotel
Cons:
Dirty linens
Overpriced
Limited amenities

Categories

Cleanliness
8.44
Some reviews mentioned dirty linens and a less clean couch.
Service
9.91
Staff was described as friendly and professional.
Location
9.95
Multiple reviews praised the excellent location, especially for events.
Room Quality
8.9
Rooms were mostly described positively, with some noting size and amenities.
Amenities
8.43
Some amenities were lacking, such as no breakfast and limited facilities.
Value for Money
7.89
Some reviews indicated the hotel was overpriced and not meeting expectations.
Food and Beverage
7.44
The restaurant's pricing and service faced criticism.
Overall Experience
9.41
Overall experience was good, despite some specific complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:09

Property Description

Luxurious Accommodation:
DoubleTree by Hilton Utica offers a 4-star experience with a fitness centre, free parking, a restaurant, and a bar. The non-smoking property is conveniently located near Adirondack Scenic Railroad, making it a perfect choice for travelers.

Convenience and Comfort:
Guests can enjoy a buffet or American breakfast during their stay. With a 24-hour front desk and a business centre, the hotel ensures that all needs are met promptly and efficiently. Utica Zoo and Charles A Gaetano Stadium are just a short distance away for added entertainment options.

Accessible Location:
Situated only 81 km from Syracuse Hancock International Airport, DoubleTree by Hilton Utica provides easy access for travelers. Book your stay now and experience the perfect blend of luxury and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYR

Location

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 393 reviews
Cleanliness: 8.44
Service: 9.91
Location: 9.95
Room Quality: 8.9
Amenities: 8.43
Value for Money: 7.89
Food and Beverage: 7.44
Overall Experience: 9.41
L
lea • couple • il
7
Pros:

מיקום נוח, חדר מרווח מאד ומואר.

Cons:

ארוחת הבוקר הייתה דלה מאד.

2026-09-08 • via Nuitee
D
Donny • couple • us
8
Pros:

Free parking. Size of yhe room was really nice

Cons:

Small elevator

2026-09-03 • via Nuitee
A
Allan • solo_traveller • hk
5
Pros:

Convenient for my travel route, nothing else.

Cons:

Incorrect room type allocated at check in. Reassigned to another room and told that they would bring a fold out bed which never appeared. Sofa was too dirty to sit on let alone sleep on. To cap it all, one staff member “suggested” that I should learn a lesson not to use a third party booking service (Booking.com) and instead book with the hotel directly - this apparently would have avoided the room mix up.

2026-09-01 • via Nuitee
S
Shameka • family_with_children • us
8
Pretty good stay for a long weekend trip.
Pros:

I appreciate that the hotel was very quiet with a vintage feel. It was very close to SUNY Polytechnic Institute and the staff were very friendly and accommodating. The warm cookies are great and it is close to the shopping center.

Cons:

The bathroom had hair all over when we arrived. Also, this hotel is pretty pricey. Breakfast should have been free.

2026-08-31 • via Nuitee
S
Safet • extended_group • us
10
2026-08-17 • via Nuitee
S
Stephen • couple • ca
10
2026-08-16 • via Nuitee
M
Matt • couple • us
1
They don’t honor booking.com room type reserved. Many other fine hotels in the area.
Pros:

Booked 2 queen room. Upon check in they told me one queen room was available because I booked through “third party”.

Cons:

They did not offer me the reserved room type I booked.

2026-07-20 • via Nuitee
N
Nina • couple • us
7
Pros:

Nice place and decent location. Staff were kind upon welcoming us with warm cookies!

Cons:

The restaurant was closed for renovations. We spend a lot of time in the hotel restaurants, so that was a disappointment.

2026-07-08 • via Nuitee
D
Daniel • solo_traveller • us
10
2026-07-07 • via Nuitee
A
anthonybS7094BL • Family
4
Not worth the stay
Pros:

The room had mold in it, there was staining on the sheets, there was a hair in the bath towel that was supposed to be fresh, and just other things to show the room wasn’t fully turned down thoroughly. For the price we paid, $220 for one night, I don’t think it was worth it. To have mold in the shower made me feel unclean. While I gotta say the check in experience was fine, the workers just seemed overworked. The front desk lady who helped us was throwing her hands up in frustration at her coworker but was nice to us. She needs a break. All in all, the quality of the rooms was not worth the price point. We would’ve created more of a fuss and asked to be moved if we were not in town for a wedding and mainly was in the room late the night of check in and just wanted to sleep, and the morning after which we were leaving.

2026-06-25 • via Tripadvisor
P
paul • extended_group • us
5
2026-06-23 • via Nuitee
A
Apollos • solo_traveller • us
8
It was ok. Clean and quiet.
Pros:

It was clean and staff were somewhat helpful

Cons:

The fact that I paid for breakfast but they had no restaurant(was being renovated) and I didn’t get a refund for that!

2026-06-22 • via Nuitee
C
Connie • family_with_children • us
10
Beautiful hotel with grand lobby....Great costumer service...Very good restaurant.
Pros:

Great location and parking on premises. The hotel had character. It is a historical hotel that is beautiful on the inside.
Plenty of common spaces in lobby to gather with guests. Food and drinks at restaurant were very good.

Cons:

No complimentary breakfast. Restaurant was not open for breakfast during our stay.

2026-06-10 • via Nuitee
J
Joshua • solo_traveller • gu
9
Pros:

An excellent national brand has made a good home in the classic Hotel Utica. The hotel bar and restaurant were excellent and made for an easy business stay. The staff was excellent and hospitable. It was an excellent hotel with the added aura of staying in a grand historic building in a historic city that seems on the upswing. Walkable to historic church and Utica busy corner with plenty of parking, and easy access to the Thruway.

2026-06-09 • via Nuitee
S
Shelly • family_with_children • us
9
Pros:

Clean, spacious room

2026-06-01 • via Nuitee
A
Ahmed • couple • ye
1
Pros:

Everything was perfect but I lost some of my personal valuable items and I tried to contact with lost and found department but they never responded or call back

2026-05-28 • via Nuitee
K
Kelly • couple • us
10
I would absolutely go back and highly recommend it to anyone.
Pros:

Then hotel is beautiful. It's a historical hostel that has been remolded but kept some of the original antigue detail which makes it absolutely stunning. Then restaurant has delicious food, the hotel staff is helpful and very friendly and the room is was extremely inviting and comfortable.

2026-05-23 • via Nuitee
D
Diana • solo_traveller • us
1
Bait and Switch
Cons:

I didn't like how I booked a queen room with 2 queen beds and upon arrival was told I have a room with 1 queen bed and too bad because it's a busy weekend.

2026-05-21 • via Nuitee
S
Sherra • couple • us
7
Okay
Pros:

It was quiet and the room was a great size.

Cons:

I called ahead of time to request an early check it. It was not available which was okay but upon arrival at 4pm (check in time) my room was still not ready. I ended up waiting another hour for my room to be cleaned. Personally with as much as I travel, the amount I paid for my room was just not worth it. The only thing that was available cost included was a fitness room. Thankfully I reserved a spa room because there is no pool either. If you want breakfast it is extra per person.

2026-05-20 • via Nuitee
P
Peter • couple • us
9
Convenienct location for college graduation.
Pros:

Rooms and facility was clean.

Cons:

No fault of hotel because I know the restaurant is operated by a private vendor, but for the convenience of guests this issue should be resolved. The restaurant was only partially open.

2026-05-19 • via Nuitee