Holiday Inn Express & Suites Mobile West I-10 by IHG

Hotels
•
Holiday Inn Express
8.3 (152 reviews)
5190 Motel Court , Mobile , US
+1 251-661-9099

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Comfortable beds
Good breakfast / strong food selection
Clean rooms
Helpful/kind staff reported by some guests
Cons:
Rude front desk / cancelled reservation in person
Refused employee check-in due to card-name policy
Pool described as murky
Poor handling of refunds / reservation issues
Breakfast hours could be longer

Categories

Cleanliness
9.6
Rooms were described as clean and nice in multiple reviews.
Service
4.5
Multiple guests reported very poor front-desk behavior (rude staff, cancelled booking in front of guests, refused employee check-in), indicating notably negative service experiences.
Location
8.3
Standard quality for this hotel tier.
Room Quality
10
Beds described as very comfortable and rooms noted as nice.
Amenities
9
Mixed comments: pool described as murky, but breakfast and other amenities were praised overall.
Value for Money
5.5
Negative experiences around booking handling and lack of refund lowered perceived value for some guests.
Food and Beverage
10
Breakfast and food selection were repeatedly praised (good breakfast, very good food selection), with only minor timing complaints.
Overall Experience
9.5
Mixed reports: strong positives for rooms, beds and food but isolated, severe service failures affected some stays; overall many stays were satisfactory.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:22

Property Description

Convenient Location near Mobile Bay
Located less than 15 miles from the shores of Mobile Bay, this Holiday Inn Express & Suites in Mobile, Alabama, offers a perfect retreat for both leisure and business travelers.

Modern Amenities and Comfortable Accommodations
Featuring flat-screen cable TVs, microwaves, and small refrigerators in all rooms, guests can relax in style. For added comfort, select rooms include a sofa bed and roll-in shower.

Business and Leisure Facilities
With a business center, free Wi-Fi, fitness center, and conference-ready phones, this hotel caters to all guest needs, whether traveling for work or leisure.

Book now to experience the perfect blend of comfort and convenience at Holiday Inn Express & Suites Mobile West I-10.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note that additional roll-away beds are available upon request based on availability.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MOB

Location

Guest Reviews

8.3
Based on 152 reviews
Cleanliness: 9.6
Service: 4.5
Location: 8.3
Room Quality: 10
Amenities: 9
Value for Money: 5.5
Food and Beverage: 10
Overall Experience: 9.5
R
Reeves • solo_traveller • us
10
2026-09-16 • via Nuitee
D
DANIELLE • family_with_children • us
1
Stressful,rude, to unsafe, disregard for disabled grandma's and toddlers.
Pros:

Nothing she was rude and cancelled my reservation because she wanted me to do it threw online so I did what she asked, then she starts pressing me saying hury up she has 2 rooms left. Then as I'm doing it someone walks in and she literally gave them the room I was in the middle of booking so as I'm doing it online it clears my booking and it says sorry no rooms left! I was shocked I stood there so confused and upset out of state midnight a grandma with 2 3 yr old twin boys who are tired and hungry and just wanted to relax and after 45 mins of trying to get our room she took it from us! So I had to get 2 screaming little kids back in a car and find another room!

Cons:

The customer service was horrible disrespectful, shouldn't be allowed to work with the public! Made a grandmother and 2 twins toddlers find another hotel because you cancelled my booking as we are standing there drove 15 hrs heading to fl. And you book the room to another customer right in front of us!! I'm still dumbfounded that,that actually happened!

2026-08-28 • via Nuitee
A
Angela • couple • us
9
2026-08-02 • via Nuitee
S
Shalyn • couple • us
8
2026-07-25 • via Nuitee
V
Virginia • couple • us
8
2026-07-15 • via Nuitee
Y
Yury • couple • us
10
2026-07-10 • via Nuitee
M
Martin • solo_traveller • us
10
Pros:

All

Cons:

All

2026-07-02 • via Nuitee
G
Gina • extended_group • us
8
Pros:

Beds are very comfortable and great breakfast!

2026-06-10 • via Nuitee
A
Alexis • family_with_children • us
10
2026-06-06 • via Nuitee
A
Austin • couple • us
10
It was very nice the staff really is what was great they always had kind things to say
Pros:

The rooms were clean and nice

Cons:

The pool looked merky and foggy but there was a lot of kids

2026-06-05 • via Nuitee
S
Shamyah • couple • us
10
2026-06-04 • via Nuitee
K
Kenneth • couple • us
10
2026-06-02 • via Nuitee
E
Esther • solo_traveller • us
10
2026-05-30 • via Nuitee
J
Jose g • extended_group • us
1
Bad
Pros:

I do not recommend this hotel.

I made reservations for two rooms for my employees, but the front desk representative refused to allow them to check in because the credit card used for the reservation was not in their names. I have been booking hotels for my employees for many years, and I have never experienced this issue before.

The situation was caused by the hotel's policies or handling of the reservation, yet I was not refunded for the rooms. Due to this experience, I cannot recommend this hotel to any company or business traveler.

I am very disappointed with the service and the lack of resolution. I will not be using this hotel chain again in the future

Cons:

No thing

2026-05-30 • via Nuitee
C
Cindy • solo_traveller • us
10
2026-05-26 • via Nuitee
J
James • extended_group • us
9
2026-05-26 • via Nuitee
G
Gwenda • couple • us
8
Very satisfied with my stay.
Pros:

Very good food selection.

Cons:

Longer breakfast hours

2026-05-18 • via Nuitee
B
Brian • solo_traveller • gb
8
Ideal for travelling through or for a short day with car to visit Mobile
Pros:

Plain, simple and quiet with lots of parking. Inexpensive. Go into it with your head up. No pool, designed for those travelling through.

Cons:

Not much to dislike really. It might’ve been nice to have some dining in the evening there, but that’s a tiny niggle because there are plenty of other places to eat if you want to get back in the car.

2026-04-20 • via Nuitee
D
David • solo_traveller • us
5
Pros:

not very appetizering

Cons:

more variety of breakfast FOOD

2026-04-18 • via Nuitee
P
Patterson • solo_traveller • us
8
Pros:

good clean rooms. very friendly and helpful staff

2026-04-16 • via Nuitee