Hyatt Place North Charleston

Clean, and comfortable. Great breakfast.

A hidden gem. Kind and attentive staff. Beverly was very helpful and prompt to respond. The breakfast was great. Reminded me of grandma’s breakfast.

This might have been a Hyatt level place 20 years ago, but they have done as little as possible to maintain it. There aren't even enough linens to replace them in the rooms as they are changed. The hallways smell of sewage and stains and discolorations are visible where ever one looks.
PS: Breakfast was nasty too.

If you’re a local person in need of a night stay avoid this place at all cost. If you’re military or a veteran read how they treated a fellow veteran first before booking. Needed a room for one night because some work needed to be done on my apartment. I booked the room and pay for the room online. When I show up they hit me with a $250 deposit fee. Of course the manager tells me I’ll get it back after I check out. That’s close to double what I rented the room for! Of course being a disabled war veteran living on my VA disability I can’t afford that. I already paid my rent for my apartment the reason I needed a room for the night. The manager in sight said he called someone and was told there was nothing that could be done. There was nothing on the booking site and I showed that to him about this. However that didn’t matter. I went back later and looked at their website and couldn’t find this information. So seeing how they had my money for the room I couldn’t use and I couldn’t get a refund in time for another. Combined with a high fee that was not on the booking site I told the gentleman on site “Guess l’ll just sleep in my car” Being a combat veteran I’ve slept in worse places. He did tell me sorry for the inconvenience. The all mighty dollar once again this time over helping a war time disabled veteran. That’s the world we live in.

Overall room was ok. It was clean and the check-in staff was pleasant. The area around the hotel did not seem great and had me a little concerned for safety. The Wi-Fi in our room did not really work and the water pressure in the shower was extremely low. The food at breakfast had more variety than the typical Hotel breakfast however it was not kept well stocked and we had trouble actually getting anything to eat. Only one elevator was working and it was very slow.

Room was very comfortable to stay in and I enjoy the layout. The only thing I can complain about is that the room didn't have a microwave to warm my food, but that wasn't a deal breaker for me.

Plusses: People were nice and I slept well as the room was quiet. Also they have a pool and free breakfast. Minuses: It’s an old building in need of repair. One elevator was broken, the other was on its last legs, very slow to run with a door that opened gradually. When you turned on the bathroom light, the fan rattled loudly. There was a broken ATM machine, the door to the pool gad a broken lock so I needed to be let in and almost got locked in. Once in the pool, it was so dirty I got out again. Breakfast was mediocre.

I would like to preface this review by saying that about eight months ago, I brought my kids to Charleston and we stayed at the Hyatt House at Mount Pleasant. I am a loyal Hyatt customer, I travel a lot for work and always make an effort to stay at a Hyatt property when it’s available. While Mount Pleasant is certainly a newer and more updated property. The staff were the most horrible staff that I’ve ever had the displeasure of dealing with. That’s all to say, if you were expecting a new swanky hotel, this is probably not the one, but, if you’re expecting a hotel with kind welcoming and accommodating staff, clean rooms & quality complimentary breakfast, then this is a great option. It was perfect for what we needed travelling as a family of four for a long weekend. Great service, great staff, clean, five stars all around. There is only one elevator, but as long as you don’t mind being patient, it’s totally fine.

All of the staff are helpful, but it feels like there just isn't enough staff to attend to the clientele. They're always really busy and hardworking, but there is just too much work for too few workers. I personally didn't have many needs or things to be attended to, but I wasn't very confident that they could be taken care of.
Other weird things like: slow elevator door, weird bathroom layout, rust on the bathroom door hinge, etc.

Both checkin and departure clerks were multi tasking ,friendly, and happy to assist you. The breakfast staff was the same.

Don't stay here EVER! (1) The water pressurer is very weak - it cut off while I was showering. (2) Only 1 of 2 elevators were operational. (3) We asked them to fix the clogged sink which was almost overflowing (which they still hadn't fixed by 12pm!) (4) I got a call afterwards from one of 2 women at front desk accusing us of smoking Marijuana in our room. The worse part is they refused to give me the Mgr's number and they refused to call me. They o ly provided the Mgr's email. The accusations without proof is hilarious. I even had to call police because I didn't trust any thing with this hotel. I introduced my 80 or old mother (who wears a portable oxygen machine!) to the policeman and even he shook his head! Ridiculousness!!!

Great location & very clean & pleasant staff. Wonderful beds. Excellent large hot breakfast too! Would stay here again.

The hotel was very clean and the staff was very friendly and professional. The breakfast was very good, and the location was perfect. Downtown was only 20 minutes away. You can go downtown and enjoy the sights and views, then head back to the hotel away from the crowds. I highly recommend staying here

Keep driving! This place is filthy outside and in! Carpet, furnishings, and none of the beds have mattress covers! Read the other reviews and keep driving!

Beautiful hotel in a sketchy area, smell of Marijuana in parking lot and some hallways, sketchy people loitering in the parking lot. TV audio video connection panel didn't work,, desk lamp didn't work,, HVAC uses motion sensor won't operate unless movement was 80 degrees while trying to sleep due to lack of movement A/C set cold but wouldn't turn on due to lack of movement.

Let me start off by saying I Works as a Front Office Supervisor at the Andaz Savannah. At check in, my mother wanted to pay for the stay. So, I informed the host of this and her response was "I already charged the card on file so it can't be changed". I was there on an employee rate, which didn't require Prepayment. Secondly, I was "upgraded" to a Studio Suite, which had a king bet and pullout sofa, which was nice, but I booked a Two Queen Room cause my family was with me, I went back down and was told the reservation came over as a king and they were sold out so there was nothing they could do, so I had to sleep on a sofa bed and I've SEVEN back surgeries. Highly disappointed with this stay.

Had a very odd experience here. We got in late on a Friday and the system was having an issue working. It crashed and then wouldn't let the button to check us in be clicked. Long story short the manager wouldn't answer and thankfully the front desk guy allowed us to checked in anyway. He was super nice and definitely made the situation not as bad. Big fan of the rooms, loved having a couch for no additional money a night. Everything was clean. Had we not had the initial experience and the confusion that followed that for the next few days we would probably stay again but since that happened we probably wont be back.

Good and Affordable Experience for the money. Welcoming staff and a great breakfast. Great for business trips.

Great location and hotel in North Charleston! My kids loved how large the rooms are and the separate sitting area. A microwave would've been nice but there's one in the lobby if needed.

I stayed at this Hyatt and I’ll give them this much: the place looked great. Clean room, tidy halls — housekeeping deserves a raise and maybe some cookies.

But the service? Oh boy. The staff were sweet, friendly, and trying their best… but it was painfully obvious they’d been tossed onto the job like, “Good luck, champ.” When it came to federal laws about service animals, they knew as much as a goldfish knows about quantum physics. And honestly, that’s not on them — that’s on management.

I was told my service dog couldn’t accompany me in certain areas, which was wild because that’s absolutely not how the law works. Everyone kept repeating the same nonsense rules because “management told them to.” So basically the whole team was confidently passing around wrong info like they were trading Pokémon cards.

If Hyatt wants to keep this place running right, they need leadership that actually trains their staff — not management playing Telephone with federal law. Clean hotel, but the lack of proper oversight was louder than my morning alarm.

Would I stay again? Maybe… after management levels up their whole operation. Because oh did I mention that I was charged double spent $300 on by the time it was all said and done one interrogation night