Hyatt Place North Charleston

To summarize our experience, this hotel felt dirty, dingy, outdated, and unsafe. The staff appeared inadequately trained in customer service and ADA requirements. We saw little evidence of regular cleaning, repairs, or maintenance.

We stayed at the Hyatt in North Charleston with family members from August 14–16, 2026, in two rooms, including one reserved as an accessible room with a walk-in shower. We needed to remain in the area to assist an ill family member; otherwise, we likely would have checked out shortly after arriving.

At check-in, I was asked for a card for an incidental hold. I explained that I had checked in online and a hold had already been placed on my card, but the clerk insisted there was none and processed another transaction. For two days after checkout, three separate holds remained on my card for two rooms.

I then asked which room was accessible. The clerk began discussing room floors and bed types and appeared not to understand what “accessible” meant. After explaining that we needed an ADA-accessible room, he admitted he did not know and suggested that we inspect both rooms ourselves and return if neither was accessible.

After waiting for a luggage cart, we headed toward our rooms. The same attendant saw my service dog and approached me about paying a pet deposit. I explained that the dog is a service animal and that this was noted in my reservation. Later, when my husband informed the desk which room we were occupying, the clerk insisted that I return and pay a pet fee because he could not find the notation in the reservation. I ultimately spoke with another staff member, who understood that the dog was a service animal under the ADA and resolved the issue. This should never have escalated to that point.

The hotel appeared not to have been significantly renovated or repaired in many years. The décor was outdated, walls were peeling, carpets were stained, and we observed bugs in the bathrooms. Both rooms smelled strongly of mold, and everyone in our group experienced allergy problems during the stay. Television service also went out during a thunderstorm.

During our two-night stay, we spent significant time waiting for what appeared to be the only operating elevator. It was extremely old, slow, and dirty. On the third floor, the door opened so slowly that we were unsure whether it fully opened. There was also no air conditioning in the third-floor hallway during a heatwave, although other floors appeared to have air conditioning. A plastic cup was left on the elevator floor during breakfast Saturday morning and was still there when we checked out Sunday, more than 24 hours later.

We travel frequently and have stayed at hotels of many different service levels. Normally, we see housekeeping staff working throughout the day or employees cleaning common areas. During our stay, we saw no visible evidence of routine cleaning.

There is a back door leading to a grassy area that initially appeared suitable for walking our service dog. One evening, however, I encountered two individuals in that area who immediately gathered a large black trash bag and quickly left when they heard the door open. This made me feel uncomfortable and unsafe using the area, particularly at night.

We also observed individuals spending extended periods in the lobby and others entering and leaving the property in ways that made us uncomfortable. On more than one occasion, people appeared to be using the lobby as a place to remain for long periods, possibly overnight. Regardless of the circumstances, the atmosphere contributed significantly to our feeling that the property was not adequately monitored or secure.

On the morning of our departure, we were unable to locate a luggage cart. Although the front desk claimed there were two carts, I never saw both available at the same time. One cart was occupied for hours with another guest’s belongings. Because we were traveling with a service dog and had specifically requested accessible accommodations, carrying everything ourselves was particularly difficult. Two members of our group made four separate trips between the rooms and the car, using the slow elevator each time, before finally beginning our 12-hour drive home.

The checkout process was a fitting end to an extremely disappointing stay. We left exhausted, frustrated, and relieved to be leaving. What makes this experience even more disappointing is that I have attempted to contact Hyatt through multiple channels since our stay and have received no response.

We arrived late and hadn't booked a reservation. We were greeted with the best experience I think I've ever had in all my years of travel (business and personal).
The gentlemen that checked us in - Darrin, was the best. He was both accommodating and considerate in our search for suitable accommodations. I cannot reiterate it enough. but the Staff from Darrin to the food preparers (each morning we had a nice continental breakfast) made us feel welcome and very comfortable. We were planning to stay one night and we ended up staying a total of 3 nights. Thank you to the management and Staff for making this an enjoyable stay.
Jim N. Massachusetts

we stayed the night of 6 August and checked out 7 August. I neglected to get the name of the lovely woman working when we checked in. She was sincerely apologetic and offered us complimentary drinks. It was more the getting in the room and not having charging outlets. Also, not being able to get food once we got back. There's nothing that can really be done at their level. This is all higher up issues.

Disappointed in Hyatt Place N Charleston (Prospect Dr). Systems down at check-in (2nd time in 4 mos), zero room charging ports & systems down AGAIN at 9:30 PM so no food available. Staff wouldn't manual charge or even offer an apology.

This place is a dump and definitely in decline. Poor water pressure that barely trickled from the shower head, broken elevators and toilets that wont flush as well as dirty stained carpet that has numerous rips/tears in it. The shower temperature control/on-off handle was held together by a giant screw that didn't below there. 100% disappointed in this place. So much so we checked out before our departure day but still had to pay for the full stay!!!

This was our worst hotel experience ever! The hotel was poor quality including elevator out of service (for longer than a month). Other details below..The most disappointing thing is that the Manager Ellery was rude, unprofessional ,defensive and dishonest regarding how she would handle our concerns in terms of providing hotel points to compensate for our dissatisfaction. We tried calling Hyatt Corporate customer retention, and they wanted us to call the local hotel back!! Hyatt Corporate showed zero interest in addressing our concerns. Save your points! We will NEVER stay at another Hyatt property as you will not be valued as a customer!

I am writing to share my disappointment with our recent stay at your hotel. (Check in on July 4th and check out on July 5th and stayed in room 411). Unfortunately, several issues made our experience fall well below the standards I have come to expect from a Hyatt property.

First off, the bathroom needs a complete remodel, please see attached pictures. The shower was extremely frustrating to use. The water pressure would suddenly drop to almost nothing, requiring me to repeatedly turn the water off and back on to restore it. In addition, the water temperature was inconsistent and unpredictable. I would adjust the handle toward cold, only for the water to become scalding hot, which was both uncomfortable and a safety concern.

Only one elevator was operational during our stay, resulting in long waits and unnecessary inconvenience. Many of the guests were annoyed also with this inconvenience.

The bathroom exhaust fan was exceptionally loud, making it unpleasant to use the bathroom.

Most concerning was the cleanliness of our room. Before going to bed, my daughter found something on her sheets. This raised serious concerns about whether the bedding had been properly cleaned and made us uncomfortable for the remainder of our stay. Yes, we could’ve went down to the main lobby and asked for another room but we were all ready unpacked and by the time we arrived back at the hotel it was around 11:40 p.m.

I chose Hyatt because of its reputation for quality, cleanliness, and service, so this experience was very disappointing. I wanted to bring these issues to your attention in the hope that they will be addressed for future guests.

I would give it ZERO stars if I could. I had the absolute most terrible experience at Hyatt Place North Charleston. I am usually a fan of Hyatt, staying at Hyatt Centric, and also there luxe brands, Baha Mar and Secrets...however, my experience with the Hyatt Place North Charleston. Dirty and unkempt in many areas. I saw housekeeping, which appeared to be some 3rd party company hired to keep the place clean, dragging around large bags of towels and bedcovers; someone even tumbling at the bag on the ground. They never came in to change the trash out, dirty shower, bedsheets, a beeping ice machine that kept my family up all night, i had to leave the bed at 4:30 am to ask them to do something about it. But the most craziest part is the service. Hyatt charged my account twice which really left me in a financial bind for the first half of my trip. The front office admitted it was a mistake on their part. To make matters even worse, they made a racially offensive comment when trying to pronounce my name. I was highly offended and will be taking action. I would never recommend anyone to stay at this place.

The hotel was adequate.Breakfast was really good.Only complaint was that the elevator made it kind of in convenient if had more than a few bags staff was nice.The room was clean.What can you say

Do not stay here. Unless the hotel undergoes significant change in operations or remodeling or something you should not stay here. The cleanliness of the hotel is so poor that in my opinion makes it almost inhabitable. I was there for a family union there reports of bug in rooms, there is extreme amount ofdust to the point. where allergic reactions were happening. We had multiple family members to leave the hotel early during their stay. There was next to no housekeeping available, trash in hallways and entryways went unattended for the entirety of my stay and never saw housekeeping during my stay.

Rooms were very clean and comfortable. At times, I could hear others in the hallway, but that's to be expected at a hotel. The air conditioning kept the room comfortable, which is necessary in the summer in North Charleston. Fresh Starbucks coffee was very much appreciated each morning, as well as the hot breakfast bar. I will certainly stay here again when I return to the area.

If you are looking for a high end Hyatt experience this is not your hotel. If you are looking for clean, comfortable and affordable this is your place. All of the staff was kind and accommodations were adequate. Would we stay here again as Hyatt Members, absolutely!!!!!

I recommend this hotel to anyone because the make you feel home. The staff are very friendly, lovely, welcoming and amazing.

Hotel smelled like marijuana and the cleanliness of the room wasn’t up to standard. The bed was not comfortable and felt like it was broken. I immediately sank into the bed as I laid in it.

The hotel was very nice! Parking lot had parking and was very well lit and clean. The hotel lobby was clean garbage cans were emptied.Staff were available to answer questions. Elevators were clean and working efficiently, complementary welcome drinks, coffee, water, etc. were readily available and appropriate temperatures. Always clean of any cleaning carts and room service dishes. Rooms were very clean. Sheets were super soft and air-conditioning worked better than expected.

Clean, and comfortable. Great breakfast.

A hidden gem. Kind and attentive staff. Beverly was very helpful and prompt to respond. The breakfast was great. Reminded me of grandma’s breakfast.

This might have been a Hyatt level place 20 years ago, but they have done as little as possible to maintain it. There aren't even enough linens to replace them in the rooms as they are changed. The hallways smell of sewage and stains and discolorations are visible where ever one looks.
PS: Breakfast was nasty too.

If you’re a local person in need of a night stay avoid this place at all cost. If you’re military or a veteran read how they treated a fellow veteran first before booking. Needed a room for one night because some work needed to be done on my apartment. I booked the room and pay for the room online. When I show up they hit me with a $250 deposit fee. Of course the manager tells me I’ll get it back after I check out. That’s close to double what I rented the room for! Of course being a disabled war veteran living on my VA disability I can’t afford that. I already paid my rent for my apartment the reason I needed a room for the night. The manager in sight said he called someone and was told there was nothing that could be done. There was nothing on the booking site and I showed that to him about this. However that didn’t matter. I went back later and looked at their website and couldn’t find this information. So seeing how they had my money for the room I couldn’t use and I couldn’t get a refund in time for another. Combined with a high fee that was not on the booking site I told the gentleman on site “Guess l’ll just sleep in my car” Being a combat veteran I’ve slept in worse places. He did tell me sorry for the inconvenience. The all mighty dollar once again this time over helping a war time disabled veteran. That’s the world we live in.

Overall room was ok. It was clean and the check-in staff was pleasant. The area around the hotel did not seem great and had me a little concerned for safety. The Wi-Fi in our room did not really work and the water pressure in the shower was extremely low. The food at breakfast had more variety than the typical Hotel breakfast however it was not kept well stocked and we had trouble actually getting anything to eat. Only one elevator was working and it was very slow.

Room was very comfortable to stay in and I enjoy the layout. The only thing I can complain about is that the room didn't have a microwave to warm my food, but that wasn't a deal breaker for me.

Plusses: People were nice and I slept well as the room was quiet. Also they have a pool and free breakfast. Minuses: It’s an old building in need of repair. One elevator was broken, the other was on its last legs, very slow to run with a door that opened gradually. When you turned on the bathroom light, the fan rattled loudly. There was a broken ATM machine, the door to the pool gad a broken lock so I needed to be let in and almost got locked in. Once in the pool, it was so dirty I got out again. Breakfast was mediocre.