Hampton Inn & Suites Charlotte-Airport

Hotels
•
Hampton Inn
8.4 (467 reviews)
2731 Little Rock Road , Charlotte , us

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Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Cleanliness
Location
Friendly staff
Good breakfast
Cons:
Service issues
Room quality problems
Value for money concerns

Categories

Cleanliness
8.29
Several reviews mentioned cleanliness positively, but there were concerns about chipped furniture and damage in the room.
Service
8.76
Staff received compliments for being helpful and pleasant, though there were notable complaints about unhelpful front desk service.
Location
9.3
Many reviews highlighted the great location, especially regarding easy access to the highway and proximity to the airport.
Room Quality
7.75
Noted issues with room quality included damage to the walls and mixed feelings about room assignments.
Amenities
8.78
Amenities like breakfast were praised in several reviews, although some noted the gym was not available.
Value for Money
7.74
Complaints about parking charges and overall pricing suggest that value for money might not meet expectations.
Food and Beverage
8.29
Breakfast was generally well-received, though some thought it could be improved.
Overall Experience
8.26
Mixed feelings about the stay, with significant dissatisfaction regarding cancellation issues overshadowing other positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 12:25

Property Description

Convenient Location
Located just minutes from Charlotte Douglas International Airport, Hampton Inn & Suites Charlotte - Airport offers a perfect starting point for your trip to North Carolina.

Modern Amenities
Enjoy a complimentary hot breakfast, free high-speed internet, and flat-screen TVs in our comfortable guestrooms. Take advantage of our indoor pool, fitness centre, and 24-hour business centre during your stay.

Explore Charlotte
Catch a Carolina Panthers game at Bank of America Stadium or discover the vibrant Uptown area with its restaurants, theatres, and shops. Experience the best of Charlotte just a short drive away.

Book your stay at Hampton Inn & Suites Charlotte - Airport for a seamless and enjoyable visit to the Queen City.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note parking is only provided to current Hampton Inn and Suites Charlotte-Airport guests. Guests cannot leave vehicles on property after check-out.

Guests under 21 years of age can only check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    No internet access available.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not possible) and charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 7.14
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 467 reviews
Cleanliness: 8.29
Service: 8.76
Location: 9.3
Room Quality: 7.75
Amenities: 8.78
Value for Money: 7.74
Food and Beverage: 8.29
Overall Experience: 8.26
R
Regina • solo_traveller • us
10
2026-05-30 • via Nuitee
C
Carol • couple • us
10
Comfortable and morning shuttle was on time and fast
Pros:

Close to airport, came in at night and wanted to get some sleep before continuing early morning flight

Cons:

Had to wait for shuttle, three Hampton Inn shuttles and did not know which one I needed and it was the last one

2026-05-29 • via Nuitee
B
Brown • solo_traveller • us
10
2026-05-26 • via Nuitee
D
Dwayne • couple • us
9
2026-05-23 • via Nuitee
G
Gonzalez • solo_traveller • us
9
2026-05-02 • via Nuitee
L
Lisa • couple • us
6
Worked ok for a night before flight
Pros:

Close to airport, free shuttle

Cons:

Run down, couches and carpet needed cleaning

2026-05-02 • via Nuitee
7
796SusanS • Friends getaway
10
Great choice at a modest price.
Pros:

Clean and well maintained. Very friendly staff..even gave us extra cookies. Breakfast offered many selections. I’d stay there again!

2026-04-22 • via Tripadvisor
J
Jeremy • couple • us
9
2026-04-21 • via Nuitee
P
Petra Maria Olga • couple • us
9
Jederzeit wieder
Pros:

Frühstück war sehr gut und reichhaltig. Personal sehr freundlich und hilfsbereit. Shuttleservice zum Airport unkompliziert, ohne lange Wartezeit.

2026-04-14 • via Nuitee
V
Vardaman • solo_traveller • us
7
2026-04-08 • via Nuitee
V
Vivian • couple • us
10
Shuttle service was spectacular!
Pros:

Friendly staff

Cons:

….

2026-04-06 • via Nuitee
A
alistair • couple • gb
8
Pros:

Great service

2026-04-01 • via Nuitee
J
Jenny • solo_traveller • gb
7
Lovely staff, clean and very convenient shuttle bus
Pros:

Friendly staff and shuttle bus which you could order to your specific time

Cons:

No restaurant....but it is close by to a restaurant so wasn't a problem

2026-03-31 • via Nuitee
J
Judy • solo_traveller • us
8
It was adequate for a one night stay
Pros:

Has long term parking,and it’s close to the airport. It also has a great shuttle service

Cons:

It’s getting a little runned down.

2026-03-26 • via Nuitee
L
Luis • couple • us
9
Pros:

Al good , good location, shuttle service excellent

Cons:

N/a

2026-03-24 • via Nuitee
C
Clive • solo_traveller • us
8
2026-03-24 • via Nuitee
C
carvenia • couple • us
8
Pros:

Great location. Clean. Our room was very roomy and nice.

Cons:

The complimentary breakfast could have been a lot better. The lady that was on duty was not at all prepared. Pans were empty and she ran low on everything. Even the coffee station was empty both mornings. However, she didn't seem to be in a hurry to comply either. But other than that everything else was good. We will come back.

2026-03-16 • via Nuitee
D
Debra • couple • us
5
Pros:

Room was large and bed comfortable.

The shuttle driver in the morning was exceptional!

Cons:

Our plane was late and arrived after midnight. Our flight was supposed to be there before midnight and our layover was I had researched to find out how to arrange a shuttle and the recording said to go to “trackmyshuttle.com” and put in a code. This webpage said it was a 24-hour shuttle, but when I put in the code, it said till midnight.

When I realized the delay was going to potentially get us there a bit after midnight, I called the front desk at 7:20 pm to clarify because of the conflicting times. I asked what happened if our plane was late and got there after midnight. The male I spoke to said if it was after 12 , I should call the front desk when we arrived and they would arrange to send a a Lyft. When we finally arrived at CLT at 12:30 (exhausted after many delays all day) I called the front desk and this time, a female answered and told me they didn’t know who told me that the hotel would send a Lyft (I had called 5 hours earlier) but there was no shuttle and no, they do not provide transportation and we were on our own to get transportation. We ended up getting an Uber $25 for a 4 minute ride. I was really disappointed and aggravated because we had already paid $170 primarily because we could get a shuttle to a place to get a 5-6 hours of sleep after a long day of travel with an overnight layover. We won’t stay here again (or any Hampton Inn) for this reason as I will either seek out a less expensive place (knowing I have to pay for transportation) or assure a 24 hour shuttle.

2026-03-16 • via Nuitee
H
Holly • couple • us
8
2026-03-06 • via Nuitee
E
elizabethbD811PB • Solo travel
2
Poor Customer Service
Pros:

I will never stay here again. Nor do I recommend this hotel. I used the Hiton app to book a same day stay and chose the prepay option. Upon arrival 2 hours later, they did not have a confirmation of my stay. When I provided my confirmation number, the desk agent realized I booked the 3/17 instead of 2/17. The desk agent told me that he could not make a change and I paid for another room. At 10pm, another guest tried to enter my room. The safety latch prevented the door from opening. Moments later the ohone rang and I answered. The guy asked who I was; he had another person in this room! I stated my name and he hung up. No intro, no explanation…. The hotel won’t refund me for an obvious error. They said I must talk to “corporate.” Corporate won’t give my money back either, they say the general manager of the hotel can… The corporate contact asked me what the front desk told me the night of check in when my error was realized and I shared that he said never to do a prepaid room for any reason and maybe I could come back and use the room for a “me” day. The corporate contact said if he would have asked me to call them that night, they could’ve fixed it.

Overall, it was an unnecessary, unreasonable hassle and it wasn’t worth it to deal with this frustration any longer. I thought this was a reputable business that had good customer service… They are not.

2026-02-26 • via Tripadvisor