Comfort Suites El Paso West

Hotels
•
Comfort Suites
8.6 (191 reviews)
5034 North Desert Boulevard , El Paso , US
+1 915-585-2008

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent location for shopping and restaurants
Friendly, attentive staff
Rooms described as clean, spacious and comfortable
Good value for price
Indoor heated pool and jacuzzi
Ample parking and family-sized rooms
Many guests report an overall excellent experience
Well-maintained common areas mentioned by multiple reviewers
Cons:
A few reports of poor maintenance or hygiene concerns
Mattress/sofabed comfort issues (hole/uneven mattress)
Breakfast lacks variety for some guests
Ongoing remodeling (elevator/areas) caused minor disruptions
Occasional noisy air conditioning
One reported finding a vape in a room
Some rooms have low lighting or older fixtures
Isolated instances of false alarms/communication issues

Categories

Cleanliness
8
Many guests repeatedly describe the hotel as very clean and well-kept, though a few reviews note hygiene/maintenance concerns and an isolated incident (found vape), lowering the score slightly.
Service
9.2
Staff are frequently called friendly, attentive and helpful; several guests explicitly praise customer service and staff demeanor.
Location
9
Multiple reviews highlight excellent location for shopping, outlets and nearby restaurants; location is a clear strength.
Room Quality
7.6
Rooms are spacious and comfortable for many guests, but there are repeated notes about mattress issues, an uncomfortable sofabed, old bathroom door, noisy AC and ongoing remodeling impacting some stays.
Amenities
8.8
Amenities like a jacuzzi, heated indoor pool, sufficient parking and well-sized rooms/fridge are appreciated; some remodeling is noted but facilities are generally good.
Value for Money
9
Several guests explicitly mention great price and that the hotel meets needs for the cost, indicating strong perceived value.
Food and Beverage
8
Breakfast receives mixed feedback — some guests praise it while others request more variety and improvement, so the score is moderate.
Overall Experience
9.2
Overall sentiment is strongly positive with many 'excellent' and recommendation comments, though isolated negative experiences (hygiene, interruptions, found vape) prevent a perfect score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:22

Property Description

Convenient Location

Top-notch Amenities

Exceptional Service

To experience comfort and convenience in El Paso, book your stay at Comfort Suites El Paso West.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ELP

Location

Guest Reviews

8.6
Based on 191 reviews
Cleanliness: 8
Service: 9.2
Location: 9
Room Quality: 7.6
Amenities: 8.8
Value for Money: 9
Food and Beverage: 8
Overall Experience: 9.2
A
alma • couple • cl
7
No volveré a reservar aquí
Pros:

Ubicación

Cons:

Maltratado, aspecto de falta de higiene y mantenimiento

2026-10-31 • via Nuitee
C
Cynthia • couple • us
9
2026-10-27 • via Nuitee
M
Manuel • couple • mx
10
2026-10-26 • via Nuitee
A
Alan • family_with_children • mx
10
2026-10-23 • via Nuitee
L
LoriLark • couple • us
9
2026-10-20 • via Nuitee
S
Salvador Ortiz • family_with_children • mx
10
Pros:

I like everything from this hotel

2026-10-19 • via Nuitee
L
Luis Eduardo • couple • mx
9
2026-10-16 • via Nuitee
S
sonia • extended_group • mx
10
Excelencia
Pros:

Todo Excelente

Cons:

Nada que comentar

2026-09-17 • via Nuitee
S
Santiago • family_with_children • us
9
2026-09-16 • via Nuitee
S
Salvador Ortiz • solo_traveller • mx
9
Pros:

I liked that they are remodeling the whole hotel, everything seems to be new

Cons:

They are remodeling the elevator again and it's kind of mesay

2026-09-03 • via Nuitee
M
Michael • solo_traveller • mx
10
2026-09-01 • via Nuitee
S
sonia • extended_group • mx
10
EXCELENCIA COMPLETA
Pros:

En general todo excelente una experiencia completamente EXCELENTE. GRACIAS

Cons:

Cuando se activo la alarma por error y no avisaron

2026-08-14 • via Nuitee
M
Mayra Alejandra • family_with_children • mx
8
Comodo
Pros:

Muy cómodo y el jacuzzi

Cons:

El desayuno, debería mejorar , no había variedad a elegir

2026-08-12 • via Nuitee
G
Galaviz • solo_traveller • us
8
2026-08-05 • via Nuitee
S
Salvador Ortiz • solo_traveller • mx
10
Great hotel at a great price
Pros:

I like its location, it's oerfe t for what I have to do here in el paso

2026-08-03 • via Nuitee
F
Fuentes • solo_traveller • us
10
Pros:

Great location for shopping at the outlets, all the staff members were so friendly and helpful

Cons:

N/A

2026-08-03 • via Nuitee
K
Kathleen • couple • us
7
2026-07-25 • via Nuitee
N
Norma • couple • us
10
Highly recommend!
Pros:

Very clean and comfortable! Rooms are spacious and it has everything you need.

Cons:

Sugestión: add a small lighted Mirror for us ladies that put on makeup.

2026-07-24 • via Nuitee
M
Maria • solo_traveller • us
10
2026-07-24 • via Nuitee
C
Christina • solo_traveller • us
8
Pros:

Very clean and kept hotel. Beds were very comfy. Rooms were very quiet.

Cons:

Nothing except that it was too quiet! I needed a little background noise.

2026-07-23 • via Nuitee