Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly and attentive staff
Convenient, central location
Comfortable beds and good air conditioning
On-site restaurant (Casa Mia) and varied breakfast
Swimming pool and poolside bar
Good value for money for many guests
Cons:
Rooms/property in need of maintenance (peeling paint, worn fixtures)
Broken or problematic bathroom fixtures (shower door), occasional lack of hot water
Noise for rooms adjacent to pool/bar and some smaller rooms
Weak/limited Wi‑Fi (daily code system)
Lack of in-room supplies (no milk/water) and limited powerpoints
Late checkout charges and occasional taxi delays/no ATM on site

Categories

Cleanliness
7.3
Mixed reports: several guests stated rooms were clean, but others noted the property was tired and in need of maintenance (peeling paint, worn fixtures), suggesting cleanliness and upkeep are inconsistent.
Service
8.6
Generally strong: multiple mentions of very helpful, friendly and attentive staff who remembered repeat guests and looked after luggage; some limits to assistance reported but overall service sentiment is positive.
Location
8.4
Consistently praised as convenient and close to town/Port Vila centre; easy access though allow extra time for taxis at busy times.
Room Quality
6.8
Mixed to negative: comfortable beds and good AC reported, but many guests noted tired rooms, broken fixtures (shower door), dark bathrooms, lack of powerpoints and occasional noise from pool/bar area.
Amenities
7.2
Good on basics: pool, on-site restaurant, effective AC and breakfast options; negatives include weak/limited Wi‑Fi (daily codes), no ATM on site, and missing mini‑bar supplies (no milk/water).
Value for Money
7.9
Generally seen as good value by several guests, though some found extra charges (late checkout) and taxi delays reduced perceived value.
Food and Beverage
8.4
Strong positive sentiment for the on-site Italian restaurant 'Casa Mia' and breakfast offerings; food presentation and service were highlighted as a hotel strength.
Overall Experience
7.8
Overall mixed but leaning positive: many guests enjoyed the friendly staff, location, pool and restaurant, while a minority experienced significant maintenance and hot water issues that lowered their experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-07-03 08:38

Property Description

Cultural Entertainment and Dining Options
The Melanesian Port Vila offers guests a unique dining experience with cultural entertainment at both Oasis Poolside Bar & Grill and Le Melanesian Restaurant. Indulge in tropical cocktails by the poolside or savor Vanuatu-Western fusion cuisine.

Recreational Facilities
Guests can enjoy the outdoor swimming pool and tennis courts with night lights, perfect for staying active during the day or evening. Whether you prefer a relaxing swim or a competitive game of tennis, the hotel provides options for all guests.

Convenient Amenities
With 24-hour reception, free Wi-Fi, and in-room facilities like cable TV, minibar, and coffee/tea making amenities, The Melanesian Port Vila ensures a comfortable stay for all visitors. Plus, the proximity to both the town center and Pango Beach offers easy access to both leisure and entertainment options.

Book your stay at The Melanesian Port Vila for a memorable and convenient experience!

Important information:

Please note that Oasis Poolside Bar & Grill and a poolside cultural entertainment is not available till 01 April 2023.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: VLI

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.8
Based on 698 reviews
Cleanliness: 7.3
Service: 8.6
Location: 8.4
Room Quality: 6.8
Amenities: 7.2
Value for Money: 7.9
Food and Beverage: 8.4
Overall Experience: 7.8
G
Geoffrey • solo_traveller • pg
10
Super Hotel
Pros:

Services were good overall

Cons:

Food , room

2026-07-04 • via Nuitee
H
Herbie • couple • au
7
2026-07-03 • via Nuitee
S
Shaun • extended_group • nz
9
Pros:

Casa Mia restaurant was amazing, great food and ambience. Service and quality was great

2026-06-28 • via Nuitee
O
Ovini • solo_traveller • fj
7
2026-06-22 • via Nuitee
K
Kym • solo_traveller • au
7
Simple and good location for work trip
Pros:

Conveient for work

2026-06-22 • via Nuitee
S
Susan • couple • au
6
Overall ok, probably the fact that it rained heavily for the 2 days we were there meant we spent more time in the room t
Pros:

Comfortable bed. Very helpful staff.

Cons:

Quite tired , especially the bathroom. No view.

2026-06-15 • via Nuitee
C
Christiene • couple • au
9
Very comfortable 1 night stay at this hotel, close to Pot Vila centre.
Pros:

Location, large spacious room. On-site restaurant open for breakfast, lunch and dinner. Excellent AC. Swimming pool. Staff looked after our luggage before check in and after check out.

Cons:

Shower needs some work. No milk or water provided even though there were tea and coffee making facilities. Late check in 3 p.m. earlier than usual check put 10 a.m.

2026-06-08 • via Nuitee
M
Monika • extended_group • nz
8
Great staff good place
Pros:

The staff were fantastic. Super friendly.

2026-06-05 • via Nuitee
2
2eddyv • Family
6
Below expectation
Pros:

Property in need of maintenance and basic tidy up. Peeling paint on rails etc.
Staff were pleasant but appeared to be limited in their capacity to assist. Eg when I asked about transport told to go down to road and hail a bus. In my experience other places have phoned for transport.
The restaurant, Casa Mia, was extremely good for both dinner and breakfast. Staff were welcoming and attentive. Food was well presented and tasty.

2026-05-27 • via Tripadvisor
A
alexfZ1480VR • Couples
2
Very disappointed
Pros:

Extremely dissatisfied. We visited when the place was empty and were put in a room where there was construction on the whole side. Initially, no hot water and a broken shower door. A few days later asked for another room and it was great-except yet again, no hot water and yes- broken shower door. In fact, a lot of things were broken and very old and run down. Also customer service was non existent as we were given no information about the hotel or anything about Port Vila. No ATM at the place or Instructions about how to use things.
Based on other reviews of dissatisfied people and the standard reply of this place, I seriously doubt anything will ever change.

2026-05-22 • via Tripadvisor
M
Miriam • solo_traveller • gb
5
Fine, but next time will request upper floor room.
Pros:

Staff remembered me from two weeks before and asked after my work.

Cons:

I wasn't happy in room 101. It was noisy because it opens right off the pool/bar area and the stairs and it is slightly smaller than most of the Orchid rooms so I kept bumping into the bed when moving around.
Bits of the room itself needed attention. I reported a blown light at the entryway, but the door to the fridge cabinet was half off as well. The bathroom is dark. The main problem in all the rooms is the lack of powerpoints. There was a powerpoint by the kettle in this room and that was it.
I needed a late checkout (12 noon) and they really charge you for this (1500VT per hour). Given that check in is 3pm, this seems pretty steep.

2026-05-21 • via Nuitee
E
Erin • solo_traveller • nz
8
Comfortable and convenient stay
Pros:

The staff were amazing, and the room was really comfortable. Great beds and air conditioning. There was a range of options for breakfast as well.

Cons:

The wi-fi was disbursed in daily code vouchers and was weak at times.

2026-05-06 • via Nuitee
M
Matthew • solo_traveller • nz
8
Good value for money, clean and friendly.
Pros:

The Melanesian is a great option if you want to be close to town and don't mind a short walk to the waterfront.
It has a quaint an authentic Italian restaurant "Casa Mia" and a poolside bar for an afternoon sundowner.
All of the staff I encountered were super friendly and accommodating.

Cons:

If you need to be somewhere at a particular time then ensure you allow yourself an additional 20 minutes for a Taxi to arrive.

2026-05-05 • via Nuitee
I
iangeorgina • Friends getaway
10
Relaxing and central
Pros:

We stayed at the Melanesian over a week. We liked our rooms over the pool area with a balcony. Rooms were clean, breakfast in the restaurant each morning, great staff.

2026-04-22 • via Tripadvisor
M
Marielle • solo_traveller • nc
7
Bien, mais peut mieux faire.
Pros:

Bien situé, pas loin de la ville. Personnel souriant. Le bar avec de la musique le soir. Service rapide lorsqu'on commande à dîner.

Cons:

Piscine passable. L'hôtel à perdu de sa "superbe" d'antan c'est vraiment dommage. Pas d'animation la semaine, ambiance triste. A minima de quoi se divertir comme une table de billard, des jeux de fléchettes, 1 grand écran près du bar, avec diffusion de concerts, matchs etc ...

2026-04-20 • via Nuitee
M
miao • family_with_children • au
10
Pros:

Bbq night

Cons:

It’s old no lift

2026-04-13 • via Nuitee
G
Gillian • family_with_children • au
10
Pros:

Friendly staff, central location and great facilities.

2026-04-08 • via Nuitee
T
Thomas • solo_traveller • nc
7
Pros:

La chambre était confortable, le balcon a été apprécié. Le personnel étaient très accueillant. Le restaurant de la Casa Mia au pied de l'hôtel offre des repas de qualité.

Cons:

Le service du petit déjeuner commençait à 7h00. Ce séjour était pour le travail, et j'aurais aimé pouvoir prendre mon petit déjeuner plus tôt.

2026-04-05 • via Nuitee
M
Marina • couple • nc
9
2026-04-05 • via Nuitee
C
Clemencia Sioneholo • family_with_children • nz
8
Pros:

Location is good and staff were friendly and helpful. There is also a supermarket roughly 5 to 10min walk nearby.

2026-03-29 • via Nuitee