Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable room
Cons:
Cleanliness issues
Poor food quality
Room temperature problems

Categories

Cleanliness
6.46
Several reviews highlighted issues with cleanliness, such as unmade beds and dirty bathrooms.
Service
9.43
Overall positive mentions about the staff being friendly and accommodating.
Location
9.47
The location received positive remarks as being superb and convenient.
Room Quality
7.42
Comfort was mentioned, but issues with room cleanliness and hot temperatures impacted the rating.
Amenities
8.45
Facilities were noted positively, though some experienced hidden charges.
Value for Money
7.91
General value perception was mixed, with some good deals but also complaints about food quality.
Food and Beverage
6.46
Food quality received negative feedback, including complaints about improvised meal times and poor breakfast.
Overall Experience
8.43
Mixed overall experience, with some great aspects and significant issues balancing the feedback.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:40

Property Description

Tranquil Setting in a 19th-century Building
Experience a perfect blend of traditional charm and modern luxury at our hotel set in the serene Vale of Llangollen. Surrounded by picturesque pasture land, the hotel offers a peaceful escape with easy access to nearby cities.

Luxurious Spa Facilities
Indulge in relaxation at our spa which includes a hydrotherapy pool, sauna, and steam room. Treat yourself to rejuvenating spa treatments for the ultimate pampering experience. Advance booking is recommended for these exclusive services.

Peaceful Retreat with Premium Accommodation
Unwind in our comfortable rooms and make the most of the superb amenities our hotel has to offer. Enjoy a tranquil stay and immerse yourself in the luxurious spa facilities for a truly rejuvenating experience.

Book now to experience tranquility and luxury at our serene hotel.

Important information:

The Spa facilities are available from 08:00 until 20:00.

Please note that all spa treatments have to be booked in advance.

Children under the age of 16 are not permitted to use the spa facilities.

Should you have any medical conditions and wish to use the spa facilities please contact the hotel to discuss.

Dog-friendly rooms are available, please contact the hotel directly to ensure rooms are available.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAN

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 2813 reviews
Cleanliness: 6.46
Service: 9.43
Location: 9.47
Room Quality: 7.42
Amenities: 8.45
Value for Money: 7.91
Food and Beverage: 6.46
Overall Experience: 8.43
S
Sally • extended_group • gb
3
Wouldn’t stay here again
Pros:

Staff were nice and good location

Cons:

The room was dirty and bathroom facilities were decrepit

2026-09-11 • via Nuitee
E
Emma • couple • gb
10
Tranquil and beautiful. Comfortable spa area and a delicious meal in the conservatory of the restaurant.
Pros:

The spa area is truly relaxing. The restaurant conservatory setting was amazing for a delicious evening meal and wine.

Cons:

Hot rooms even when it was only 12* outside, but a small fan is provided.

2026-09-11 • via Nuitee
V
virginia • couple • gb
7
Ok
Pros:

Location was good fairly quiet nice staff

Cons:

Expensive for a fairly basic room

2026-09-08 • via Nuitee
J
Jake • couple • gb
3
2026-09-07 • via Nuitee
O
Oliver • solo_traveller • gb
6
Ok
Pros:

It was lovely place staff friendly and spacious

Cons:

Tv didn’t work and toilet didn’t work at times

2026-09-06 • via Nuitee
G
Graham • solo_traveller • gb
9
2026-09-04 • via Nuitee
P
Paul • extended_group • gb
9
Great stay at Wild Pheaeant
Pros:

Great location, clean, nice staff, comfortable beds, spa

Cons:

Breakfast is served from 08.00am at weekends which means if you want an early start to your activities in and around LLangollen ( which is usually the case for our activities ) then you sadly have to eat elsewhere, in the week breakfast is served earlier

2026-09-03 • via Nuitee
R
Robert • couple • gb
9
Excellent
2026-09-03 • via Nuitee
C
Colette • couple • gb
8
2026-08-31 • via Nuitee
A
Amanda • couple • gb
8
ONLY STAYED 1 NIGHT AND WAS OUT MOST OF THE DAY SO DIDNT REALLY USE THE FACILITIES
Pros:

NICE ROOM/BREAKFAST GOOD

2026-08-31 • via Nuitee
J
Julie • solo_traveller • gb
9
2026-08-30 • via Nuitee
L
Lynn • solo_traveller • gb
10
Really enjoyed it room was so comfy and my granddaughters first time at a hotel she loved it
Pros:

The location was stunning

Cons:

Nothing

2026-08-29 • via Nuitee
G
Grace • solo_traveller • gb
6
60th birthday
Pros:

Location & staff

Cons:

Breakfast was not included neither was use of spa facilities which were not the best ,
So a further £50 paid on top,
Breakfast rating 5/10

2026-08-27 • via Nuitee
J
james • couple • gb
8
slightly disappointed by extra spa charges
Pros:

great location
evening meal was excellent

Cons:

paying an additional charge to use the spa

breakfast additional coast and basic

2026-08-23 • via Nuitee
N
Norman • couple • gb
8
Loved it, tho the breakfast was substandard Fabulous restaurant & reception staff
Pros:

Great location, very clean and ample car parking

Cons:

No air con in the room. The fan provided was inadequate

2026-08-22 • via Nuitee
F
FRANK • solo_traveller • gb
8
2026-08-21 • via Nuitee
J
Jonathan • solo_traveller • gb
9
Close to perfect
Pros:

The area, the views, the landscaping outside is spectacular 👌 the room was lovely and clean, nice selection of beers in the bar. Especially liked the Wrexham larger. That was new for me.

Cons:

Clutching at staws to find any flaws, a couple of small niggles that would of made my stay perfect.

Breakfast wasn't open until 8 and I had to leave before then for my days plans, a quick coffee and a pastry before leaving would have been nice.

The room was so large that the TV was so far away, I had to actually get out of bed for the TV remote to work as I was too far away (not a bad problem to have right haha)

The spa could do with the windows cleaning, and the steam room didnt seem to be working when I tried to use it.

2026-08-20 • via Nuitee
J
jennifermilt • couple • gb
10
Excellent service and caring staff
Pros:

Excellent service by the staff

Cons:

N/a

2026-08-18 • via Nuitee
A
Angela • solo_traveller • gb
4
Not a good experience.
Pros:

Pretty hotel in an excellent location.
The bed was comfortable

Cons:

Unfortunately my experience was not good, although friends who were also staying had a better experience. My room was dark (not much light but also dark decor) and the view was of a wall and roof. The bathroom had not been cleaned properly, I did ask for that to be rectified but the toilet was still badly stained and the wash basin had grey scratches. I also noticed cup rings on the bedside table. All these might have been bearable in a mid range guest house but not for a place charging over £200 per night. There was no light near the bedroom mirror so it was not really useful for hair and makeup.
The tea and coffee selection was very basic. There was no way to get a late drink (11 pm) so I would have like a hot chocolate but there were no sachets, though my friends had some in their room.
However the bed was comfortable, the towels were good and the shower was ok.
Breakfast was ok, the buffet part was again very basic, so i had the 'full Welsh ' but there was nothing different from a full English except maybe some of the ingredients may have been sourced in Wales (hopefully?) However it was good value for money.
As a final blow i accidentally left my phone charger and plug in the room but it was not handed in by cleaning staff. A salutory tale.
As i say, i hope my experience was not typical but i dont think the rooms and quality match the high prices.

2026-08-17 • via Nuitee
S
Stijn • solo_traveller • be
7
2026-08-17 • via Nuitee