28 Hotel

Hotels
8.3 (2197 reviews)
28 Regent Street , Sydney , au

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
Ironing service
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Affordable
Cons:
Maintenance issues
Basic room amenities
High prices for extras

Categories

Cleanliness
8.01
Rooms were clean and well lit, but some guests reported issues with maintenance.
Service
8.98
Staff were extremely friendly and helpful, although some had concerns regarding security deposits.
Location
9.02
Excellent location close to Central Station, convenient for public transport and food.
Room Quality
7.47
Some rooms were described as basic and lacking in amenities.
Amenities
8
Basic amenities provided, including tea and coffee, but some guests expected more for the price.
Value for Money
7.96
Generally good value given the location, but some guests noted high costs for basic services.
Food and Beverage
8.51
Complimentary snacks in the lobby were appreciated by guests on a budget.
Overall Experience
8.48
Most guests enjoyed their stay and would recommend the hotel despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:23

Property Description

Convenient Location
28 Hotel is conveniently situated just 7 minutes from the Central Train Station, making it a perfect choice for travelers seeking easy access to transportation links.

Modern Amenities
Each room at 28 Hotel is equipped with both heating and air-conditioning, ensuring a comfortable stay regardless of the weather. Guests can also enjoy free WiFi, room service, and access to an on-site fitness centre.

Nearby Attractions
Located just an 8-minute walk from the University of Technology Sydney and 14 minutes from the vibrant Surry Hills area, guests at 28 Hotel have a variety of dining and entertainment options at their doorstep. Don't forget to visit the nearby Koi Dessert Bar, only 3 minutes away.

Experience comfort and convenience at 28 Hotel - book your stay now!

Important information:

You must show a valid photo ID upon check in.

All guests must sign the property's Terms of Stay.

Please note 28 Hotel requires a AUD 100 credit card pre-authorization upon check-in to cover any incidental charges.

Please note that there is a 2.5% charge when you pay with a Visa or Mastercard credit card.
Please note that there is a 3% charge when you pay with an American Express credit card.
Please note that there is a 1.85% charge when you pay with a Diners Club credit card.

Please note that all special requests are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: SYD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 2197 reviews
Cleanliness: 8.01
Service: 8.98
Location: 9.02
Room Quality: 7.47
Amenities: 8
Value for Money: 7.96
Food and Beverage: 8.51
Overall Experience: 8.48
N
Nguyen • extended_group • vn
10
2026-05-23 • via Nuitee
A
Allan • solo_traveller • au
8
2026-05-22 • via Nuitee
A
Angela • couple • br
8
Value for money and location
Pros:

Amazing staff and service!
Great little breakie available, bread and fruits!
24/7 coffee Nespresso, and reception
Location is the best central but no noise, close to public transport or walking distance to great spots

Again service is seriously amazing

Cons:

Room small but ok for 2
Toilet is good, fantastic shower
Mattress need upgrade urgently, spring are all loose not comfy at all

2026-05-20 • via Nuitee
M
Mariata • family_with_children • au
10
Perfect will be back!
Pros:

Great location central to public transport, Darling Harbour and Capitol Theatre. Complimentary pastries for breakfast and hot drinks on offer. Clean, modern and excellent customer service!

2026-05-18 • via Nuitee
G
Gennady • solo_traveller • au
10
Excellent option for business travellers on a budget
Pros:

Convenient location, close to CBD and Sydney Central.
I've stayed here about 7 times in the past and likely do it again. Great value for money.

2026-05-18 • via Nuitee
G
Gennady • solo_traveller • au
10
Good option to stay around Sydney CBD
Pros:

Location, friendly accommodating team

2026-05-18 • via Nuitee
A
Anthony • solo_traveller • au
8
Good room for price
Pros:

Stayed 12 nights, was a good clean room for the price. No issues.

2026-05-16 • via Nuitee
K
KAZU • couple • jp
8
2026-05-16 • via Nuitee
S
Saori • solo_traveller • jp
7
2026-05-14 • via Nuitee
K
KAZUKI • solo_traveller • jp
8
2026-05-13 • via Nuitee
D
David • solo_traveller • au
8
Pros:

Modern simple stylish convenient comfort. Pastries and coffee bar in foyer perfect for the bisy traveller.

Cons:

All good and a great stay but only issue rm 101 airconditioning limited in room unable to cool even lowest setting even when hallway was cool.

2026-05-13 • via Nuitee
C
Carolina • solo_traveller • au
8
2026-05-12 • via Nuitee
A
Anthony • solo_traveller • au
8
2026-05-12 • via Nuitee
A
Antonia • couple • vn
7
Pros:

The hotel is quite good positioned, not very central but close to the station. The staff is friendly and welcoming.
They offer coffee and some snacks every morning which is very nice. The room is just ok, enough space and comfy bed.

Cons:

The AC cannot be stopped. We complained to reception and they did find a solution but it was weird to not be able to put it on/off, just modifying the temperature and for us it didn't work..
The cleaning was also not very good. Every day they changed the towels but no actual cleaning (you could see the dust collecting in the bathroom especially).

2026-05-11 • via Nuitee
F
Fiona • solo_traveller • au
7
Pros:

Location was great. FOH staff were efficient and friendly.

Cons:

Room outside electrical cabinet and compressors. First night was loud and the compressor was struggling or throwing an error. Noise didn't abate till 5am and pressure in the room made my ears hurt.
Second night was much better - less noise and no weird pressure in the room, and I bought earplugs as well.
Bed side lights did not work either

2026-05-09 • via Nuitee
H
Hanh • couple • us
7
This was an okay stay for the price and convenient location, as we were out for most of the time.
Pros:

Location. Near Central Station. Convenient to get to most attractions. Great eats nearby at Spice Alley. Appreciate the Nespresso coffee and tea with morning snacks.

Cons:

Questionable room cleaning. Mold in shower. We also did not like the sewage smell and had to keep the bathroom door close. Room was tiny and lack storage space.

2026-05-08 • via Nuitee
S
SARAH • solo_traveller • au
7
Pros:

Easy to find and get to.

2026-05-08 • via Nuitee
M
Mizuki • solo_traveller • jp
10
Will stay again!
Pros:

Perfect location, complimentary breakfast, water and coffee (flat white was wonderful!), which enabled me to take a break in my room during the day!
The room was very clean and the microwave was so helpful!

2026-05-04 • via Nuitee
A
Alessio Di Nanna • couple • au
10
2026-05-04 • via Nuitee
S
Shaye • couple • au
10
great location, great staff, great stay!
Pros:

Super friendly and helpful staff, complimentary breakfast pastries, 24/7 complimentary coffee and snacks, good facilities in the room (microwave, kettle, ironing board and iron)
100% would recommend!

2026-05-03 • via Nuitee