28 Hotel

Hotels
8.3 (2278 reviews)
28 Regent Street , Sydney , AU
+61 2 9102 2828

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Affordable
Cons:
Maintenance issues
Basic room amenities
High prices for extras

Categories

Cleanliness
8.01
Rooms were clean and well lit, but some guests reported issues with maintenance.
Service
8.98
Staff were extremely friendly and helpful, although some had concerns regarding security deposits.
Location
9.02
Excellent location close to Central Station, convenient for public transport and food.
Room Quality
7.47
Some rooms were described as basic and lacking in amenities.
Amenities
8
Basic amenities provided, including tea and coffee, but some guests expected more for the price.
Value for Money
7.96
Generally good value given the location, but some guests noted high costs for basic services.
Food and Beverage
8.51
Complimentary snacks in the lobby were appreciated by guests on a budget.
Overall Experience
8.48
Most guests enjoyed their stay and would recommend the hotel despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:23

Property Description

Convenient Location
28 Hotel is conveniently situated just 7 minutes from the Central Train Station, making it a perfect choice for travelers seeking easy access to transportation links.

Modern Amenities
Each room at 28 Hotel is equipped with both heating and air-conditioning, ensuring a comfortable stay regardless of the weather. Guests can also enjoy free WiFi, room service, and access to an on-site fitness centre.

Nearby Attractions
Located just an 8-minute walk from the University of Technology Sydney and 14 minutes from the vibrant Surry Hills area, guests at 28 Hotel have a variety of dining and entertainment options at their doorstep. Don't forget to visit the nearby Koi Dessert Bar, only 3 minutes away.

Experience comfort and convenience at 28 Hotel - book your stay now!

Important information:

You must show a valid photo ID upon check in.

All guests must sign the property's Terms of Stay.

Please note 28 Hotel requires a AUD 100 credit card pre-authorization upon check-in to cover any incidental charges.

Please note that there is a 2.5% charge when you pay with a Visa or Mastercard credit card.
Please note that there is a 3% charge when you pay with an American Express credit card.
Please note that there is a 1.85% charge when you pay with a Diners Club credit card.

Please note that all special requests are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: SYD

Location

Guest Reviews

8.3
Based on 2278 reviews
Cleanliness: 8.01
Service: 8.98
Location: 9.02
Room Quality: 7.47
Amenities: 8
Value for Money: 7.96
Food and Beverage: 8.51
Overall Experience: 8.48
E
Emily • family_with_children • au
7
2026-09-19 • via Nuitee
C
Ceppetelli • solo_traveller • it
8
2026-09-17 • via Nuitee
D
Debora • solo_traveller • it
8
2026-09-16 • via Nuitee
D
Darren • solo_traveller • au
8
2026-09-16 • via Nuitee
A
Anthony • solo_traveller • au
10
Comfortable, quiet and convenient. I would stay again.
Pros:

Good central location, close to metro transport and dining facilities. The room was clean, quiet and comfortable. The reception staff were helpful and courteous.I was completely satisfied.

2026-09-15 • via Nuitee
J
Julie-Anne • solo_traveller • au
9
Comfy and welcoming with great staff that make you feel listened to
Pros:

The foyer was welcoming. To find the breakfast was included was a bonus
My room was cosy and had all that I needed

2026-09-12 • via Nuitee
M
Mariata • couple • au
10
Lovely, convenient, friendly and clean.
Pros:

Staff are friendly, the hotel is clean and charming, the hotel is in the best location when catching public transport and it is great value for money.

Cons:

The close proximity to Central train Station, the light rail and Town Hall as my daughter had a concert.

2026-09-12 • via Nuitee
M
Michelle • couple • au
8
A great place close to the city
Pros:

Very clean. Very friendly and helpful staff.

Cons:

No view, but I wasn’t expecting one either

2026-09-08 • via Nuitee
M
Marcus • couple • au
10
2026-09-06 • via Nuitee
M
MINAMI • solo_traveller • jp
7
Pros:

・ロビーにコーヒーメーカーと飲料水が入れられるサーバーがあり便利だった。パンやプロテインバーのような朝食が無料で利用できた
・セントラル駅から徒歩で5分ほどで便利だった
・清掃について問題がありフロントに対応をお願いしたが、とても丁寧、親切に対応してくださった。ホテルスタッフの対応がチェックインからチェックアウトまでとても素晴らしかった
・ホテルの案内を日本語に訳した紙をいただけて分かりやすかった

Cons:

・清掃について問題があり対応をお願いした
・洗面の引き出しにいくつものシャントリのアメニティが入っていていつから置いてあるものか分からず怖かった(触らずそのままにした)
・エアコンのオンオフができない+温度の調節が難しく適温に保つのが困難。吹き出し口がベッドに直で当たる場所にあったので寝る時に困った

2026-09-05 • via Nuitee
D
Dave • couple • au
10
Excellent and we will return
Pros:

The local the staff everything was great

Cons:

Nothing

2026-09-05 • via Nuitee
B
Brodie • solo_traveller • au
9
2026-09-04 • via Nuitee
S
Susan • solo_traveller • au
9
2026-09-03 • via Nuitee
D
DANSYONG • solo_traveller • my
6
2026-09-01 • via Nuitee
S
Saowanit • solo_traveller • th
10
Nice location Nice staff
Pros:

พนักงานให้บริการ และความช่วยเหลือเป็นอย่างดี
ทำเลดีใกล้สถานีรถไฟ และรถบัส
สะอาด มี snack และกาแฟบริการฟรี

2026-08-30 • via Nuitee
J
Jayden • extended_group • au
7
2026-08-30 • via Nuitee
N
Nikki Benjamin • solo_traveller • au
6
Pros:

Location was good

Cons:

It was TINY for the amount we paid!!!

2026-08-30 • via Nuitee
Y
Yuki • couple • jp
9
だいぶ良い。
Pros:

きちんとしている。4泊5日で満足できた。シャンプー、コンディショナー、ボディソープ、タオル等々が毎日清掃で交換されており、清潔だった。

Cons:

コンセントの位置

2026-08-29 • via Nuitee
N
Nawawi • solo_traveller • bn
8
2026-08-28 • via Nuitee
S
Steven • solo_traveller • au
9
Clean and spacious rooms, friendly staff and a convenient location
Pros:

The rooms are clean and spacious, the beds are comfortable and the staff are friendly and helpful. Free coffee is available 24 hours a day, plus a basic free breakfast. The hotel is also in a convenient location close to Central Station.

2026-08-28 • via Nuitee