Pacific Hotel

Hotels
8.4 (1091 reviews)
# 234, Monivong Blvd, Sangkat Phsar, Thmei II , Phnom Penh , kh

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly, attentive staff (multiple mentions of specific staff by name)
Good and varied breakfast
Central location near attractions
Clean and bright rooms
Excellent gym
Good value for money
Cons:
Room quality issues: small rooms, hard beds, sagging/itchy mattresses
Noise: traffic, noisy guests and gym above some rooms
Occasional service/booking problems (one report of forced upgrade/scam)
Air conditioning issues (too cold or hard to adjust)
Minor pest sightings (small cockroaches)
No early check-in reported by some guests / occasional lack of TV connection

Categories

Cleanliness
8.7
Multiple reviews note clean, bright rooms and good housekeeping; generally praised for cleanliness with no widespread reports of damp or dirt.
Service
9.4
Consistently excellent mentions of staff (Sivling, Sreynith, Nimul and reception) being friendly, helpful and attentive; several reviews single out warm, helpful service.
Location
8.3
Central and convenient for attractions (markets, museum, palace) and easy to organise days from, but multiple notes about traffic/noise in the area and a small walk to some shops.
Room Quality
7.4
Mixed to negative: reports of small rooms, very hard beds, sagging/itchy mattresses, occasional cockroaches, noisy rooms under gym and AC too cold; some internal rooms without windows but bathrooms clean.
Amenities
8.6
Gym praised as excellent with decent equipment; breakfast buffet regularly mentioned as varied and good; minor issues reported (no TV connection in one case).
Value for Money
8.9
Several guests explicitly state good value and excellent rapport qualité/prix; generally seen as good value for Phnom Penh.
Food and Beverage
8.2
Breakfast is frequently praised as varied and good, though a couple of guests found it merely 'okay' or listed breakfast as a minor negative.
Overall Experience
7.7
Mostly positive overall stays due to location, service and cleanliness, but occasional serious negatives (one reported scam/forced upgrade, noise from other guests/gym, and room comfort issues) reduce the overall experience for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 00:15

Property Description

Prime Location and Access to Attractions
Pacific Hotel in Phnom Penh offers easy access to top attractions like King Royal Palace and National Museum, making it a perfect choice for tourists.

Comfortable Rooms and City Views
The hotel provides well-equipped rooms with air-conditioning, minibar, and work desk. Guests can enjoy private bathrooms with bathtubs and some rooms even offer stunning city views.

Convenient Amenities and Services
Guests can indulge in both Western and Asian cuisines at the hotel's restaurant with 24-hour room service. Additionally, facilities like a business centre with Wi-Fi and car rental services ensure a hassle-free stay.

Book your stay at Pacific Hotel Phnom Penh now for a memorable and convenient experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PNH

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 1091 reviews
Cleanliness: 8.7
Service: 9.4
Location: 8.3
Room Quality: 7.4
Amenities: 8.6
Value for Money: 8.9
Food and Beverage: 8.2
Overall Experience: 7.7
E
Eng • couple • kh
2
2026-08-15 • via Nuitee
T
Tom • solo_traveller • gb
8
Pros:

Price, cleanliness, breakfast, comfortable bed and great shower

2026-08-13 • via Nuitee
R
Ram • solo_traveller • au
10
Good stay at Phnom Penh
Pros:

Very good customer service, I forgot their name but both reception girls are great , very helpful and polite.

Cons:

N/A

2026-08-08 • via Nuitee
C
Carles • solo_traveller • es
7
Pros:

Tuvimos un pequeño problema con la habitación y lo solucionaron rápidamente.

Cons:

El excesivo tráfico y ruido donde está ubicado, aunque en la habitación no se oye nada, tiene buen aislamiento.

2026-08-02 • via Nuitee
U
Ung • couple • kh
8
2026-07-25 • via Nuitee
T
TSUCHIYA • solo_traveller • jp
10
とてもいい時間でした。
Pros:

綺麗でおしゃれなシティホテルです。フロントの方は英語が通じます。朝食のブッフェも充実していておいしかったです。また利用したいです。

Cons:

シャワーの時のお湯がぬるめです。

2026-07-15 • via Nuitee
T
Tereza • couple • cz
8
2026-07-15 • via Nuitee
C
Clara • extended_group • fr
8
À good stay in Phnom Penh, thanks to Sivling
Pros:

The warm welcome of Sivling, thank you so much !

Cons:

Breakfast

2026-07-13 • via Nuitee
L
Leakhena • solo_traveller • kh
10
Pros:

Friendly, helpful

Cons:

Small room

2026-07-13 • via Nuitee
T
Ted Corpus • solo_traveller • ph
8
Pros:

The staff were wonderful and attentive especially the front desk staff, Miss Sivling and Miss Sreynith. They were helpful in assisting me setting up local transport for my rides.

Cons:

Room 202, where I stayed is situated right below the gym on the 3rd floor, the thudding of the dropped dumb bells is disturbing my sleep.

2026-07-08 • via Nuitee
D
DONGHEE • solo_traveller • kr
8
가성비 만족 하지만 ...
Pros:

주변이 조용하고 가성비는 좋았어요

Cons:

벌써 3번째 왔는데 매트리스 이불이 간지러움
매트리스가 꺼짐으로 좀 많이 아쉬움

2026-06-30 • via Nuitee
Z
Zdeněk • couple • cz
8
2026-06-30 • via Nuitee
C
Carré • solo_traveller • au
10
Pros:

Très bon séjour dans cet hôtel.
Le petit déjeuner était très bon.
Le personnel est très gentil et fait attention aux moindres détails.

2026-06-29 • via Nuitee
R
Roman • couple • kh
1
Avoid that hotel horrible experience for us!!
Pros:

Nothing they scammed us we need to paid a high upgrade because come as a family Khmer family then we paid a high upgrade for what they say better room but no bathtub what we booked kids was looking forward for use a bathtub canceling was not possible so all a nightmare and bad experience!!

2026-06-29 • via Nuitee
S
Sean • couple • ie
8
Pros:

Excellent gym, location was good, breakfast was okay

Cons:

Small cockroaches but no problem, overall a good stay

2026-06-29 • via Nuitee
S
SIMON • solo_traveller • fr
9
2026-06-27 • via Nuitee
N
Nichola • couple • gb
6
Pros:

Location

Cons:

Bed was rock hard and very uncomfortable! Room was a little dinghy too!!

2026-06-27 • via Nuitee
P
Patricia Antoinette • solo_traveller • au
9
Good place to stay)
Pros:

The room was good with a very good bathroom. The staff were friendly and helpful. Easy walking distance (about 1.5km) to some of the major attractions -markets, museum, palace.

Cons:

We could not adjust the very cold air conditioning

2026-06-23 • via Nuitee
D
Daniel • solo_traveller • gb
7
Pros:

Breakfast was nice. Clean and bright room

Cons:

Little walk for shops

2026-06-21 • via Nuitee
S
SIMON • solo_traveller • fr
9
2026-06-20 • via Nuitee