Pan Pacific Melbourne

Hotels
•
Pan Pacific Hotels & Resorts
9 (4005 reviews)
2 Convention Centre Place, South Wharf , Melbourne , au
+61 3 9027 2000

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable room
Cons:
Cleanliness issues
Limited facilities
Food quality could be better

Categories

Cleanliness
8.1
There were concerns about cleanliness, such as blood on the bathroom floor and dirty windows.
Service
10
Staff were consistently mentioned as friendly, welcoming, and helpful.
Location
10
The location was frequently highlighted as fantastic with proximity to shopping and restaurants.
Room Quality
9.07
Rooms were described as clean, neat, and comfortable, despite minor issues.
Amenities
8.61
Amenities were acknowledged, but some guests mentioned limited facilities like no pool.
Value for Money
9.06
General sentiment was positive, although some found it disappointing considering paid amenities.
Food and Beverage
7.59
Food quality was criticized in some reviews, indicating room for improvement.
Overall Experience
9.55
Many guests expressed overall satisfaction with their stay despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:25

Property Description

Luxurious Accommodation with Stunning Views
Pan Pacific Melbourne offers a luxurious stay with breathtaking views of the city, Port Phillip bay, or Yarra River from its modern rooms featuring floor-to-ceiling windows.

Convenient Access and Services
The hotel provides direct internal access to the Melbourne Convention and Exhibition Centre and is a short distance from Crown Casino and Melbourne Tullamarine Airport. Guests can enjoy amenities such as in-room dining, concierge services, and a 24-hour front desk for all their needs.

Business and Event Facilities
Pan Pacific Melbourne caters to business travelers with facilities for meetings and events, making it an ideal choice for corporate stays.

Book your stay at Pan Pacific Melbourne for a luxurious experience with top-notch services and convenient access to key attractions.

Important information:

Please note that there is a 1.25% charge when you pay with a Visa, Mastercard or American Express credit card.

Please note that there is a 3% charge when you pay with JCB. The Hotel is no longer accept Diners Club Card as a payment method.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Property Policies

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs AUD 65 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9
Based on 4005 reviews
Cleanliness: 8.1
Service: 10
Location: 10
Room Quality: 9.07
Amenities: 8.61
Value for Money: 9.06
Food and Beverage: 7.59
Overall Experience: 9.55
R
Rosegen • solo_traveller • au
9
2026-07-25 • via Nuitee
B
Bhaskar • family_with_children • au
9
We will be back.
Pros:

Great value for money. Comfy rooms. Incredible staff. Sumptuous breakie. Amazing views of Yarra River. Loved our stay and we will be back.

2026-07-25 • via Nuitee
M
mtbt85 • Couples • Brisbane, Brisbane Region, Queensland
10
Great Hotel
Pros:

A lovely hotel in a great location. All staff were so friendly every time you walked past them. Hard to single out all but special mention to Jennifer and Delia at breakfast who seemed to love their job and it showed through in their service. By the way Breakfast was excellent. Would highly recommend this hotel.

2026-07-24 • via Tripadvisor
T
Trevor • family_with_children • au
10
Pros:

Love the breakfast bar.

2026-07-24 • via Nuitee
I
Ihraam • couple • au
9
2026-07-24 • via Nuitee
P
pat • extended_group • au
9
Cons:

no expresso machine in the rooms

2026-07-24 • via Nuitee
M
Michelle • solo_traveller • au
10
2026-07-23 • via Nuitee
C
Caroline • couple • au
6
I did enjoy my stay
Pros:

The rooms were clean / bed was comfortable

Cons:

It wasn’t as good as I expected

2026-07-23 • via Nuitee
S
subodh • couple • au
9
Overall good. Breakfast was good.
Pros:

Modern. Good breakfast

Cons:

Wifi was patchy

2026-07-22 • via Nuitee
M
Mike • couple • gb
9
Excellent!
Pros:

Very modern, clean and centrally located.

Cons:

Nil

2026-07-21 • via Nuitee
A
Anderson • couple • au
8
2026-07-20 • via Nuitee
M
Marie • solo_traveller • au
7
2026-07-20 • via Nuitee
J
Jon • couple • nz
8
2026-07-20 • via Nuitee
P
Paul • solo_traveller • au
10
Great stay. Awesome staff. Perfect location.
Pros:

Location. Restaurants. Staff

Cons:

My stay was too short

2026-07-20 • via Nuitee
D
Demetrius • solo_traveller • au
10
2026-07-20 • via Nuitee
J
John • solo_traveller • au
10
2026-07-19 • via Nuitee
A
allieb628 • Business
10
Wonderful stay
Pros:

Another wonderful stay at the Pan Pacific Melbourne. We stayed in both the Yarra and Panoramic Suites, which are very spacious and comfortable. Wonderful area, right near the Wharf and DFO. food has been fabulous and we especially loved our host, Jess, in the Club Lounge. Perfect coffee and service with a lovely smile every time.

2026-07-18 • via Tripadvisor
S
Sasaki • solo_traveller • jp
9
2026-07-17 • via Nuitee
M
mj455972007 • couple • au
7
2026-07-17 • via Nuitee
E
Esha • solo_traveller • nz
10
Pros:

The customer service was above and beyond

2026-07-16 • via Nuitee