Pan Pacific Melbourne

Hotels
•
Pan Pacific Hotels & Resorts
9 (4101 reviews)
2 Convention Centre Place, South Wharf , Melbourne , AU
+61 3 9027 2000

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable room
Cons:
Cleanliness issues
Limited facilities
Food quality could be better

Categories

Cleanliness
8.1
There were concerns about cleanliness, such as blood on the bathroom floor and dirty windows.
Service
10
Staff were consistently mentioned as friendly, welcoming, and helpful.
Location
10
The location was frequently highlighted as fantastic with proximity to shopping and restaurants.
Room Quality
9.07
Rooms were described as clean, neat, and comfortable, despite minor issues.
Amenities
8.61
Amenities were acknowledged, but some guests mentioned limited facilities like no pool.
Value for Money
9.06
General sentiment was positive, although some found it disappointing considering paid amenities.
Food and Beverage
7.59
Food quality was criticized in some reviews, indicating room for improvement.
Overall Experience
9.55
Many guests expressed overall satisfaction with their stay despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:25

Property Description

Luxurious Accommodation with Stunning Views
Pan Pacific Melbourne offers a luxurious stay with breathtaking views of the city, Port Phillip bay, or Yarra River from its modern rooms featuring floor-to-ceiling windows.

Convenient Access and Services
The hotel provides direct internal access to the Melbourne Convention and Exhibition Centre and is a short distance from Crown Casino and Melbourne Tullamarine Airport. Guests can enjoy amenities such as in-room dining, concierge services, and a 24-hour front desk for all their needs.

Business and Event Facilities
Pan Pacific Melbourne caters to business travelers with facilities for meetings and events, making it an ideal choice for corporate stays.

Book your stay at Pan Pacific Melbourne for a luxurious experience with top-notch services and convenient access to key attractions.

Important information:

Please note that there is a 1.25% charge when you pay with a Visa, Mastercard or American Express credit card.

Please note that there is a 3% charge when you pay with JCB. The Hotel is no longer accept Diners Club Card as a payment method.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Location

Property Video

Guest Reviews

9
Based on 4101 reviews
Cleanliness: 8.1
Service: 10
Location: 10
Room Quality: 9.07
Amenities: 8.61
Value for Money: 9.06
Food and Beverage: 7.59
Overall Experience: 9.55
T
Tamille • couple • au
10
Wonderful position close to all the good stuff.
Pros:

Position comfort view

2026-09-19 • via Nuitee
M
Mimi • couple • au
7
Cons:

Overall great, but for the price it was quite disappointing that we couldn't stream or rent any movies as there were a set number of chromecasts for the hotel that were all in use. When we called there was no alternative offered

2026-09-18 • via Nuitee
K
Kedibone • solo_traveller • au
8
Was a short stay but worth it
Pros:

The location

Cons:

Nil

2026-09-18 • via Nuitee
S
Sally • couple • au
8
2026-09-17 • via Nuitee
M
mel • couple • au
8
Pros:

Location was perfect - far enough away from Crown but close enough to everything

2026-09-17 • via Nuitee
M
Mereana • couple • au
8
Overall we enjoyed it and it was walking distance to great food and entertainment
Pros:

Close proximity to the Yarra and the bed were the favs

Cons:

Not much variety of mini bar snacks. Room service after hours needs better options and breakfast was average for a five star hotel

2026-09-17 • via Nuitee
D
Dawn • solo_traveller • au
10
Pros:

Very clean, lovely staff and great location

2026-09-16 • via Nuitee
J
Jemma • couple • au
10
2026-09-15 • via Nuitee
M
Meaghan • couple • au
9
Comfortable and relaxed.
Pros:

Staff were fantastic- concierge, parking valets, front desk were all very friendly and welcoming. The room was comfortable, clean and had a stunning view.

Cons:

Access to a movie channel would have been great- just something other that free to air.

2026-09-14 • via Nuitee
A
Alex • couple • au
9
Pros:

Friendly staff and nice big bathroom.
Easy quick checkout process.

Cons:

We had a city room view but the outside windows are filthy.

2026-09-13 • via Nuitee
F
FRANK • couple • au
10
great location room was clean
Pros:

location

Cons:

nothing

2026-09-13 • via Nuitee
M
Mel • solo_traveller • au
10
We really love Pan Pacific
Pros:

Everything

Cons:

Nothing

2026-09-13 • via Nuitee
B
Bhinderjit • couple • nz
10
2026-09-12 • via Nuitee
E
Elle • couple • au
9
2026-09-12 • via Nuitee
D
Dias • solo_traveller • au
10
2026-09-11 • via Nuitee
P
Penny • solo_traveller • au
10
Pros:

Beautiful hotel and extremely attentive staff

Cons:

It’s in the higher price point, great location but also a bit out of the way. My iron was leaking water out of the electrical cord but the staff were quick to get me a new one and comped my breakfast.

2026-09-11 • via Nuitee
S
subodh • couple • au
9
overall happy
Pros:

location. room comfortable overall

Cons:

Too expensive. Car parking is also pricey. The beds were somewhat not as comfortable !

2026-09-10 • via Nuitee
F
Fernanda • solo_traveller • au
9
2026-09-09 • via Nuitee
D
Deborah • couple • au
6
Stay normally very good
Pros:

Always stay here
Good location for our work

Cons:

We did ask for refills in bathroom several times and they were never refilled

2026-09-09 • via Nuitee
A
Andrea • extended_group • au
10
2026-09-09 • via Nuitee