Facilities

Free breakfast
Full-service spa
Fitness facilities
Paddleboard on site
Proposal/romance packages available
Parasailing nearby
Arcade/game room
Boat tours on site
Free WiFi
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Excellent breakfast options

Categories

Cleanliness
9.24
Standard quality for this hotel tier.
Service
10
Staff is extremely warm, friendly, professional, and beyond helpful.
Location
10
Hotel is in a fantastic location at the Waterfront in Cape Town.
Room Quality
9.24
Standard quality for this hotel tier.
Amenities
9.24
Standard quality for this hotel tier.
Value for Money
9.24
Standard quality for this hotel tier.
Food and Beverage
10
Breakfast is unbelievable, with a large buffet and menu options.
Overall Experience
9.84
Overall high satisfaction indicated by review emphasis.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 10:31

Property Description

Discover the elegance of One&Only Cape Town, your gateway to luxury and relaxation in the heart of this vibrant city.

Relaxation Awaits
Escape to our full-service spa for soothing massages, rejuvenating body treatments, and refreshing facials. Complete your wellness experience with our outdoor pool, hot tub, and sauna.

Culinary Delights
Indulge in local cuisine at our exquisite Rooi restaurant, or savor the convenience of 24-hour room service. Whether enjoying a drink at the bar/lounge or poolside, the flavors will be unforgettable.

Convenience & Comfort
Our well-appointed guestrooms feature private balconies, plush pillowtop beds, and modern amenities including complimentary Wi-Fi. For business travelers, we offer versatile event spaces and top-notch concierge services.

Make your reservation today and immerse yourself in the luxury of One&Only Cape Town!

Important information:

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Parking height restrictions apply.
  • Cashless payment methods are available for all transactions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CPT

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Cashless transactions are available

  • Parking

    Parking height restrictions apply

  • Guest type

    LGBTQ friendly

See all policies

Location

Guest Reviews

9.6
Based on 106 reviews
Cleanliness: 9.24
Service: 10
Location: 10
Room Quality: 9.24
Amenities: 9.24
Value for Money: 9.24
Food and Beverage: 10
Overall Experience: 9.84
C
Cristobal • family_with_children • cl
3
Poca atencion si reservas por booking
Pros:

Desayuno. La atencion y variedad en el desayuno fueron lo mejor por lejos del hotel.

Cons:

Poca atencion, creo que por haber tomado la reserva a traves de Booking.com , el hotel no tomó en cuenta nada de la comunicacion previa y el servicio fue poco personalizado.

2026-06-20 • via Nuitee
A
Alec • couple • za
10
2026-06-19 • via Nuitee
A
Andrzej • family_with_children • za
9
2026-06-18 • via Nuitee
M
Marge • solo_traveller • za
9
Exceptional this may be my annual bday celebration venue.
Pros:

98% of staff were most amazing, Menzi and Carmen were the cherries on top ! Made me feel at home. Oh and the wonderful in room dining lady sweetie pie I didn’t get your name ( am so sorry) we also spoke like we knew each other that’s why i didn’t even get her name. She sang and danced as if it were her birthday ..I laughed so much ..I was generally most overwhelmed by the awesome customer service I experienced.

Cons:

The staff to be honest! Menzi is CEO of guest experiences, Carmen is CEO of Breakfast service. One other person the gentleman that kept the mimosas flowing on last day at breakfast because I disclosed I am a nervous traveller -You Rock rock star. Once again I didn’t get your name because after all you all treated me like you knew me as a family member and hence the names were never shared. Just solid South Africans happily serving others - true gems indeed. This is rare in SA. Take it from someone who eats out and dines out a lot!

2026-06-06 • via Nuitee
R
Rembert Noppe • couple • be
10
2026-06-03 • via Nuitee
A
ANAS • couple • sa
10
2026-06-02 • via Nuitee
G
Gary • couple • ae
8
2026-05-25 • via Nuitee
O
Odila C • couple • br
8
Ficou um pouco abaixo das expectativas.
Pros:

Nosso quarto tinha uma vista linda e tinha um tamanho bom.

Cons:

Não gostei das refeições, poucas opções no menu e não tão boa para o nosso paladar.

2026-05-20 • via Nuitee
E
Ernest • couple • za
9
Excellent stay in every sense.
Pros:

Service, quality of food, excellent facilities and amenities. We were celebrating our 10 th anniversary ( we had spent our wedding night at the one and only) and the staff truly made it special.

Cons:

Our room had smell of cigarettes that was either conning though the vents or form people smoking downstairs

2026-05-12 • via Nuitee
K
Kirsty • family_with_children • es
10
Exceptional service, exceptional hotel fabulous location
Pros:

The location was excellent, the rooms beautiful, facilities excellent but most of all the staff made this hotel exceptional. The greetings, personal touches from the minute we arrived. We all said we thought it was the best hotel we have ever stayed in overall.

Cons:

The hotel bar closed a little too early for us at night but that’s because we are night owls

2026-05-08 • via Nuitee
B
Benjamin • family_with_children • gb
6
Great location and pool area. For the price, they need to work on their customer service
Pros:

The pool area is fantastic and the location also great

Cons:

The staff are very mixed. Excellent around the pool, others had an arrogance about them. Once certain issues were raised, senior staff could not have been more helpful and accommodating

2026-05-05 • via Nuitee
R
rashinm • Family • New York City, New York
10
Best option at VNA in CT
Pros:

Still one of the best family options in CT. Love the resort and proximity to VNA, the spa was fabulous and ROOI was amazing. Will be back as usual - Rashin Maharaj

2026-05-04 • via Tripadvisor
C
Christos • couple • za
10
Excellent breakfast can improve
Pros:

The breakfast could have more variety
I’m used to the excellent breakfast served at the oyster box in Durban

2026-04-27 • via Nuitee
S
SeamusG837 • Couples • London, England
10
Exceptional Stay
Pros:

We had an absolutely wonderful stay and wouldn’t hesitate to return.

From the moment we arrived, the service was warm, attentive and genuinely exceptional. Our room was beautiful…spacious, immaculate, with top-quality bedding and furnishings — and the view over Table Mountain and the marina was incredible. Every detail felt luxurious, and we especially loved the thoughtful little gifts and sweet treats left in our room each evening.

Breakfast each morning was outstanding, with a fantastic selection and excellent service from the breakfast team, who were always so friendly and attentive.

We also used the gym several times during our stay and were really impressed as hotel gyms can be hit and miss - it’s well equipped and far better than you’d expect from a hotel gym.

The pool area is beautiful and a perfect place to relax, and we also had dinner at the hotel one evening, which was absolutely gorgeous.

The location is fantastic too — an easy walk to the V&A Waterfront, making it so convenient to explore.

We did have one small mishap with a booking, but the team handled it brilliantly and went above and beyond to make it right. It didn’t impact our stay at all and actually showed how much they care about their guests. They also helped organise a fantastic trip to Cape Point, which was seamless and memorable.

Overall, a truly top-notch experience with exceptional service, beautiful rooms, amazing food, great facilities and a perfect location. Thank you for such a lovely stay — we’ll definitely be back!

2026-04-25 • via Tripadvisor
Z
Zhahed • family_with_children • gb
10
2026-04-20 • via Nuitee
M
Mubarak • couple • ng
9
Amazing
Pros:

Everything about this property is like a top notch, very exceptional staff, thanks to a very good front desk team FEROUS and co.

Cons:

Unfortunately my only concern is a staff named MELISSA! She has a very bad attitude and a bad way of treating and attending to a guest. I think the manager should advise her to take her bad attitude home not in such a beautiful place.

2026-04-19 • via Nuitee
M
Maps02235382787 • Couples
10
Honeymoon in South Africa
Pros:

We had the pleasure of being hosted by Menzi during our stay at the One&Only Cape Town, and he truly elevated our entire experience. From the moment we arrived, he made us feel genuinely welcomed and at home, setting the tone for what became an exceptional stay.

Menzi consistently demonstrated a high level of professionalism, attentiveness, and warmth. He anticipated our needs before we even had to ask and handled every interaction with efficiency and grace. His attention to detail did not go unnoticed—whether it was ensuring our preferences were remembered or offering thoughtful recommendations, he showed a clear commitment to personalized service.

What stood out most was his ability to create a seamless and memorable guest experience. He struck the perfect balance between being present and respectful of our privacy, which is a hallmark of truly outstanding hospitality. His positive attitude and pride in his work reflect extremely well on the standards upheld by the One&Only brand.

Menzi is an asset to your team, and his dedication to excellence is exactly what guests hope for when staying at a property of this caliber. We are grateful for his care and would gladly return, in large part because of the exceptional service he provided.

2026-04-18 • via Tripadvisor
E
Emmanouil • family_with_children • gr
9
2026-04-18 • via Nuitee
J
Julia • solo_traveller • ng
8
2026-04-18 • via Nuitee
H
Hamzeh • couple • ae
6
2026-04-17 • via Nuitee