Oaks Townsville Hotel

Hotels
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Oaks Hotels & Resorts
8.2 (2973 reviews)
81 Palmer Street , Townsville , au

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
Restaurant
Bar
See all facilities

Review Highlights

Pros:
Comfortable beds
Great location
Helpful staff
Good amenities
Cons:
Filthy cleanliness issues
Limited parking
Hard beds

Categories

Cleanliness
6.7
There are multiple mentions of issues regarding cleanliness and maintenance (e.g., filthy air conditioning, dirty mattress protector).
Service
8.7
Positive remarks about staff helpfulness and accommodating service.
Location
9.2
Multiple reviews highlight great location with easy access to restaurants and city center.
Room Quality
7.7
Mixed sentiments; while some rooms were clean and comfortable, others had issues like hard beds and lack of a view.
Amenities
8.7
Positive feedback on amenities such as a washing machine, gym, and bar.
Value for Money
8.2
Comments suggest that for the price, it was reasonable, though cleanliness detracted from the experience.
Food and Beverage
7.7
Limited specific feedback on food, but proximity to restaurants positively noted.
Overall Experience
8.7
Mixed experiences overall, but many indicate they would return despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:02

Property Description

Stunning Views and Modern Comfort
Experience breathtaking views of Mt Stuart and the harbour from our stylish studios at Oaks Townsville Metropole Hotel. Enjoy the convenience of modern kitchenette appliances and full laundry facilities in every room, along with air conditioning, cable LCD TV, and internet access for your comfort.

Complimentary Amenities for a Relaxing Stay
Take advantage of our complimentary swimming pool and fitness room during your stay. Benefit from free private parking, a tour desk for exploring the area, and meeting facilities for your convenience at Oaks Townsville Metropole Hotel.

Ideal Location for Dining and Entertainment
Located on cosmopolitan Palmer Street, our hotel offers easy access to a variety of restaurants, cafes, and bars. Explore the vibrant dining scene and entertainment options, including Jupiters Casino, just a stroll away.

Important information:

When booking more than 4 rooms, different policies and additional supplements may apply.

Please note that there is a nonrefundable 1.5% charge when you pay with a credit card.

Please note that this hotel requires an AUD 1 credit card pre-authorization upon check in to cover any incidental charges.

Please note that the credit card presented on check-in must be in the same name as the guest on the booking confirmation.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TSV

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for AUD 20 per person per night when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.2
Based on 2973 reviews
Cleanliness: 6.7
Service: 8.7
Location: 9.2
Room Quality: 7.7
Amenities: 8.7
Value for Money: 8.2
Food and Beverage: 7.7
Overall Experience: 8.7
S
srosat • solo_traveller • fr
8
2026-07-04 • via Nuitee
D
Dion Shane • solo_traveller • au
10
2026-07-04 • via Nuitee
I
Irene • solo_traveller • au
2
Pros:

The size of the room.

Cons:

There is a musty odour.The carpets were stained with water marks.The leather on the chair had disintegrated. The room was not clean. The wash basin was cracked. The toilet seat was heavily stained. The in room communication to reception was not working and had been disconnected. You needed 2 remotes to watch Tv with no access to internet and your favourite apps. All in all, a bad experience.

2026-07-04 • via Nuitee
K
Karen • couple • au
10
Pros:

Good price very clean and the staff are very friendly close to all restaurants

2026-07-04 • via Nuitee
A
Anthony • solo_traveller • au
7
Pros:

How accessible everything is to the location

Cons:

That there weren't any spas either in room or on the grounds

2026-07-04 • via Nuitee
E
Emma • solo_traveller • au
3
2026-07-04 • via Nuitee
B
Brenten • solo_traveller • au
10
2026-07-04 • via Nuitee
I
Ian • solo_traveller • au
8
Comfortable, quiet with great views.
Pros:

Room amenities, location, proximity to pub

Cons:

Foxtel connection very glitchy. When watching a movie it would constantly drop out.

2026-07-03 • via Nuitee
G
Groom • solo_traveller • au
8
2026-07-03 • via Nuitee
L
Lynelle • couple • au
9
2026-07-03 • via Nuitee
G
Grant • couple • au
9
2026-07-03 • via Nuitee
J
Jeffrey • solo_traveller • au
8
2026-07-03 • via Nuitee
J
Jodie • solo_traveller • au
5
Overpriced with view of concrete wall
Pros:

Good location

Cons:

Had apartment on 1st floor facing back concrete wall of pub and looking at kegs and pallets out of our window.
Was not happy paying $485 for one night with this view.
Broken button on toilet.

2026-07-02 • via Nuitee
A
Ann-Marie • solo_traveller • au
10
Wonderful comfortable stay
Pros:

It's our favourite accommodation in Townsville.

2026-07-02 • via Nuitee
T
Tania • solo_traveller • au
7
2026-07-02 • via Nuitee
J
Jed • solo_traveller • au
10
2026-07-02 • via Nuitee
M
Matt • family_with_children • au
10
2026-07-01 • via Nuitee
K
Kate • couple • au
10
Perfect for a short stay
Pros:

Location, view, bed, staff

Cons:

The toilet seat 😅

2026-07-01 • via Nuitee
K
Kim • solo_traveller • au
7
Pros:

The view was nice, it was close to the car ferry. Staff arranged to have someone hold my baggage before reception time as i needed to leave on a tour early that day

Cons:

the carpet should probably be replaced, the pool and pool area wasn't very inviting.

2026-07-01 • via Nuitee
Y
Yibo • solo_traveller • au
10
2026-06-30 • via Nuitee