The Kauai Inn

UPDATE: After posting this review they called and left us a voicemail that we need to return the key (for the room we’re still stuck paying for, for 2 nights!). This is on the same night as check in.
First review: Rough start to our honeymoon. Being a manager myself in the service industry. I understand the challenges and things that may come up. I also understand what good customer service looks like.
This isn’t it.
We arrived at check in time to be told the room was not ready. We waited an additional 20 minutes, were offered a bottle of wine for our honeymoon which was nice. Once we were able to check in the room was less than ideal. The photos are very mis-leading. The counters and sink are stained. Very dated 60s room. Nothing like what was pictured. Not exactly a great way to start a honeymoon. When talking with the front desk we were told too bad, we already checked in and there was nothing they could do. Was told it was through Expedia and would have to take it up with them. But we never booked with Expedia. They refused to do anything for us or allow an early checkout. We will be paying for this stay and going elsewhere during this time. P.S. your bottle of wine and glasses are sitting in the room untouched.

Awesome experience. Friendly staff, peaceful location, live entertainment, and animals! Room was clean and very comfortable.

I went here and I love cat 🐈‍⬛. I thought its name was blackie but I asked the guy and the cats name is Jason and I love that cat so much it’s adorable and go here if you like cat bc Jason loves everyone. Cute Jason

The Kauai Inn is was in a beautiful location with sweeping views of the mountains. The area is near the port and it is quiet and the perfect getaway. The amenities were awesome. Breakfast as well as tea and coffee are included. The breakfast included a good selection of pastries with cheeses and jams, fruits, yogurts, milk, and cereal. You can rent beach towels, snorkeling gear, and other beach gear for the day at no cost. Check in and check out is seamless. The animals on the property are super cute and friendly. Staff was attentive and kind. Rooms were older but very comfortable, homey, and contained all you need. Parking is also seamless. I definitely recommend staying here for beautiful views and an at-home feeling!

A hidden gem!! Friendly , clean, with a lovely “vibe “ you will never find at a corporate hotel. Highly, highly recommmed.

This is a good hotel to experience the island vibe. The staff are friendly and the evenings are filled with live music/movies. Reasonably priced and the staff provided good guidance to plan out the day. Located next to a hill the views are good and not far from airport or other restaurants.

We stayed at Kauai Inn for seven days in May, and we truly enjoyed our experience. The hotel is not a brand-new with modern renovations, but we want to highlight how clean and well-maintained everything was. Our room was cleaned every day whenever we did not leave the “Do Not Disturb” sign on the door.
The hotel grounds are absolutely beautiful, peaceful, and very well cared for. Three evenings a week there is live music, which creates a wonderful atmosphere. There was also a movie night during our stay, although unfortunately we did not get a chance to attend — we wish we had!
The staff was one of the best parts of our stay. Everyone was extremely friendly, welcoming, and always happy to help with anything we needed. We really appreciated their kindness and hospitality.
Another great advantage is that the motel provides many useful items for guests, including towels, beach chairs, umbrellas, and snorkeling gear available to borrow. This was very convenient because we did not need to rent these things elsewhere or pay extra for them.
We also had breakfast included every day. It was a continental breakfast, but honestly, it was more than enough. There was a nice selection of yogurt, fruit, and other options. Coffee and tea were available all day, which was a great touch.
Overall, we had a wonderful stay with many positives: beautiful surroundings, a relaxing atmosphere, friendly staff, cleanliness, and thoughtful amenities. Thank you to the entire Kauai Inn team for making our visit so enjoyable. We would definitely recommend this place and would love to come back!

We enjoyed our stay, but you should know what this is and is NOT. This is NOT a resort or a boutique hotel. This is an old, conveniently located, modestly priced hotel where you will be well taken care of while you explore Kauai. The staff are friendly, there is gear you can borrow, and you can supplement the continental breakfast by shopping and using the fridge/microwave. There is even enough hot water to fill the LARGE bathtub. We wished the air conditioner was quieter, and it's not the hotel's fault that the people in the park across the street were fighting one morning. Just get in your car, get out of Lihue to see this amazing island, and rest up in a nice room in between adventures.

Over the top staff and generous, kind, flexible and
Informative .

when we arrived at kauai inn it felt as if we had landed in paradise. the grounds are set in the backdrop of hills and everything has a feeling of calm (the aloha feeling).

our room was functional with large beds (king size ) and basically had all you need including a microwave and a fridge to heat prepare and store food.

after experiencing lots of places where you had to pay for everything extra it was a pleasure to stay somewhere where the additional bits and pieces (24 hour coffee and water, beach bits and pieces, chairs , umberellas, snorkelling stuff, parking and a continental breakfast) were all included.

chris and phillip were great hosts and added to the familiar aloha feeling. we really enjoyed our stay and have no reservations recommending the inn to others looking for an unpretentious aloha feeling.

mahola

Excellent service everything was perfect specially Elton he did an amazing job while I was there with my family also Jen and Chris, they also have a lady who cleans the room every single day which is amazing because every night we comeback The rooms was clean and organized I will definitely recommend it the location is also great next to the mountains.

We loved our stay at Kauai Inn, absolutely recommend it to all! Elton and all the other staff were so friendly, kind and welcoming, they took such good care of our needs especially our toddler. They lend us all beach supplies including pool toys so we didn’t have to carry everything while we were traveling for our vacation here….less luggage to pack.
We enjoyed our stay here and would love to revisit. Thank you Kauai Inn for such a great experience.

The staff and atmosphere were unbelievably pleasant. I was so pleased with the unique and authentic Hawaiian experience. This was a very special trip for my girlfriend and I. I proposed in our room at the Kauai Inn with the help of Elton who works the front desk. I couldn't have made it as romantic and special without his help. I gave him decorations for the the room and by the time we got back from dinner there were candles and rose petals all over our room and bed with complimentary champagne. He helped me make my girlfriend feel so special. I will forever be grateful to the staff for their care . She said yes!! We will be spending our anniversary every year at the Kauai Inn. The room has a beautiful view and big bathtub. The peacocks and chickens entertained me the entire time. I would recommend this hotel to any visiting the island 🏝 😀

The air conditioners are so loud that even if yours is turned off at night, the units in the neighboring rooms create an eerily loud background noise. And if that doesn’t bother you, then perhaps the countless free-roaming roosters on Kauai will. They’re a real nuisance and crow nonstop from 3 a.m. until 9 p.m. This has nothing to do with the rustic charm one might expect. Breakfast is served outdoors (rain or shine). The staff is constantly scrambling to keep up with the guests. Something is always running out, and due to the limited space, there’s a constant line. Plus, you can’t leave your food unattended because the chickens immediately jump all over the tables. The hotel has so much potential (location, pool, evening program, free beach towels and chairs available for rent), but they’re not making the most of it. What a shame! Cleanliness was only average, and there were absolutely no hooks on the wall to hang anything, no storage options, and no armchair or chair. The front desk had no idea what a separate luggage rack was and couldn’t provide one even when asked. So one suitcase ended up on the cabinet in front of the TV, and we put the second one on the ironing board. You don’t want to put your stuff on the floor. Especially since cockroaches have already been spotted in other reviews. Unfortunately, we cannot recommend this hotel at all. Anyone who wants to sleep and eat in peace needs to find another place to stay immediately.

We had a great vacation at The Kauai Inn and Eiton at the front desk really helped make this trip memorable with giving us locations and tips to capitalize on the stay in Kauai.

This place is a gem, as soon as I got here the hospitality was unmatched. Cool atmosphere and friendly staff, Elton has been super helpful all around and really made us feel at home. Can’t wait to come back.

Older hotel that you could call "retro", but it's just an older facility that has been updated as required to meet the needs of the guests. The rooms are clean and well kept, and even though the styles are not the latest, everything works as it should. Located right next to a mountain range about 15 minutes from the airport, it's a quiet, comfortable place to be. Whether you are relaxing by the pool or exploring other parts of the island and just come back to sleep, you can enjoy free breakfast, WI-FI, entertainment and many other amenities the larger hotels offer, and one they don't: outstanding, personalized service. The owners treat you like you're friends and family, and bend over backwards to ensure you have a good time.

Spent 4 days in Kauai and stayed here at the Kauai inn, the first hotel of Hawaii. The hotel still maintains its originality but don’t get me wrong everything works. It’s clean, has a great Mountain View, decent breakfast, activities in the evening like music and movie nights, free chairs and beach towel during the stay, wildlife including peacocks and cats, and above all the friendly staff. I was helped by Elton, Chris and Kaylee amongst few. They all were super helpful and nice. I particularly loved knowing Elton, what a nice young man with bright life ahead - super helpful and nice and gave me good idea about the history of the inn. I loved Kauai and will visit again. If you want to spend few days in Kauai then Kauai inn is a great place to spend your time. The peace and calm you’ll experience there is parallel to none.

Great location to airport, very comfortable and makes for a great Kauai experience! Elton was a great employee checking us in and accommodating the whole stay. We’ll be back for sure!

Really loved the quiet vibes and beautiful view of this place. The room was very spacious and clean, and the service was great. Elton helped us check in and made our experience even more memorable by pointing out all of the interesting animals you can see here!