Imperial Hotel

Hotels
Classic British Hotels
8.8 (2737 reviews)
Vaughan Street, The Promenade , Llandudno , gb

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great breakfast
Lovely location
Clean rooms
Cons:
Cold breakfast
Limited TV channels
Accessing heating was an issue

Categories

Cleanliness
8.61
Rooms were spotless and smelt clean. Standard quality for this hotel tier.
Service
9.08
Staff were friendly, helpful, and professional, making for a positive experience.
Location
9.12
Lovely location with a sea view, contributing to a delightful stay.
Room Quality
8.57
Rooms were clean, comfortable, and well-appointed, indicative of quality.
Amenities
8.8
Spa and breakfast options available, though some improvements needed in facilities.
Value for Money
8.56
Some guests found better rates available elsewhere, affecting perceived value.
Food and Beverage
8.81
Breakfast was highly praised but had some inconsistencies in service.
Overall Experience
8.88
Overall stay was enjoyable with some minor issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:42

Property Description

Victorian Charm and Sea Views
Located on Llandudno's promenade, the Imperial Hotel offers stunning views of Llandudno Bay from many of its Victorian-style rooms.

Award-Winning Dining and Leisure Facilities
Indulge in the culinary delights at Chantrey’s Restaurant or enjoy a casual meal at The Terrace. Unwind at the leisure club with a swimming pool, gym, sauna, and spa bath.

Convenient Location and Family-Friendly Amenities
With free Wi-Fi, limited on-site parking, and proximity to Llandudno's attractions, including the town centre and the beach, the Imperial Hotel caters to both leisure and business travelers. Plus, children can have a blast at the swimming pool until early evening.

Book now to experience a perfect blend of Victorian elegance and modern comforts at the Imperial Hotel in Llandudno.

Important information:

The only animals the hotel accepts are guide dogs.

There is some free parking available on site. However, this is on a first-come, first-served basis.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAN

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an existing bed.
    Children from 2 years old to 17 years old stay for £30 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 2737 reviews
Cleanliness: 8.61
Service: 9.08
Location: 9.12
Room Quality: 8.57
Amenities: 8.8
Value for Money: 8.56
Food and Beverage: 8.81
Overall Experience: 8.88
G
George solo_traveller gb
10
Great hotel in an excellent location
Pros:

Excellent hotel in the centre of Llandudno over looking the Sea. I’ve stayed at this hotel on the number of occasions and every time the service, rooms and food have been excellent. The location is superb being in the centre of Llandudno only minutes walk to the promenade and the pier.

2026-07-04 via Nuitee
K
Kenneth couple gb
2
Crap
Pros:

Breakfast was adequate

Cons:

Manager was much like Basil Fawlty ! I had to ask 4 times to put a wedge in the window..in the end, it almost took an argument.
Room was very expensive and quite tatty

2026-07-04 via Nuitee
P
Penelope couple gb
9
Excellent 2 day stay will come again , next year.
Pros:

Our larger room at front corner ,excellent view.
Best and MOST COMFORTABLE BED ever….
Good b fast,bar snacks very good if you don’t want dinner.
Lovely staff.

Cons:

Crazy …. toilet roll holder in bathroom, not close to toilet ,though there were plenty on sistern.
Parking limited but plenty pay n display at front, was better for us as space was pretty tight for today larger cars!

2026-07-04 via Nuitee
P
Paul solo_traveller gb
10
Llandudno Stay
Pros:

The size and view from the room. The breakfast ladies were lovely.

Cons:

Receptionists appeared distracted at times and didn't know how the systems work. Created a bit of stress at arrival.

2026-07-04 via Nuitee
T
Trevor couple gb
10
2026-07-03 via Nuitee
M
Margaret solo_traveller gb
10
Pros:

Location

Cons:

Aww

2026-07-03 via Nuitee
B
Brace couple gb
9
Very enjoyable short break
Pros:

Food very good.Comfortable spacious room.Staff efficient and friendly.Ideal location on the sea front

Cons:

Everything fine

2026-07-03 via Nuitee
V
valerie solo_traveller gb
10
Top Hotel
Pros:

The exceptionally friendly staff and welcome that we had on arrival. Everything was spotlessly clean ...comfortable beds and facilities in the room more than adequate. Food was first class, and the evening topped off with a wonderful pianist to entertain us. The gym and pool facilities were also top notch...

Cons:

Nothing :)

2026-07-03 via Nuitee
J
janet solo_traveller gb
9
Great location
Pros:

Location, friendly staff, fabulous view

Cons:

N/a

2026-07-02 via Nuitee
B
Barbara couple gb
10
2026-07-02 via Nuitee
S
Stephanie solo_traveller gb
9
Pros:

Friendly, good service, good location

2026-07-02 via Nuitee
A
anthony solo_traveller gb
10
Pros:

everything about it

Cons:

nothing

2026-07-01 via Nuitee
D
Diane solo_traveller gb
9
Pros:

Right on the prom, not far from the centre of town. Lovely large room with a great shower. Gym and indoor pool was lovely too

2026-07-01 via Nuitee
J
jonathan solo_traveller gb
8
Pros:

Customer service was very good

Cons:

Walk in shower not in most rooms

2026-06-30 via Nuitee
A
anthony solo_traveller gb
10
2026-06-30 via Nuitee
N
Nicola solo_traveller gb
10
A great syay
Pros:

It was very clean and comfortable. I wanted a quiet room and had 527. It was great. The staff were lovely and very accommodating. We had the bar menu twice and the food was excellent as was the breakfast which had a lot of choices.


Could not fault it.

Cons:

nothing

2026-06-29 via Nuitee
B
Byrne couple gb
5
Lovely staff and the location great but we wouldn't return
Pros:

The staff at the Imperial were very friendly and helpful.
The self service breakfast was lovely with plenty of choice.
The hotel itself is in a superb location on the promenade

Cons:

The hotel was rather dated and in need of a face-lift
The rooms are not air-conditioned and the heat was unbearable during
the recent heat wave as we were on the 5th floor. Also no fridge in the room

2026-06-29 via Nuitee
R
Rendle couple gb
9
Its great to have an enjoyable short stay break in the UK without airport hassle and those queues!
Pros:

We enjoyed a large bedroom which was well maintained and very clean. The breakfasts were excellent and the staff very attentive and helpful. Location was overlooking the sea and the wide promenade.

Cons:

Car parking is an issue as the hotel has limited spaces available on a first come basis. On the one occasion we were unable to park at the location we found an alternative close at hand.

2026-06-29 via Nuitee
A
Anne couple gb
7
Disappointing 'Welcome'!
Pros:

Food was excellent and the staff in both restaurants were superb.

Cons:

Although we arrived early and appreciated that we would not have access to our rooms I attempted to present my card etc and complete the registration and payment. I was fully aware that rooms would not be available until 3pm. However at reception met with an extremely unhappy receptionist who despite me apologizing for arriving early (1pm) did she wish to take my card details etc. However she banged her hand down on a pile of paperwork and informed me 'I have got to get through all of these first, you need to come back'. Her tone was extremely discourteous. This was my third stay at The Imperial, however, following this encounter I am disinclined to stay again! This particular receptionist would do well to update her 'Customer Care'! She is on the front-line of the reputation of the Hotel, and for me, let the Hotel down,

2026-06-29 via Nuitee
I
Ian couple gb
9
Loved the hotel, ideally situated. Would definitely go back.
Pros:

The room was very large and clean. The location was great and the lounge area was very comfortable.

Cons:

The room was quite expensive and breakfast was nice, but nothing special.

2026-06-29 via Nuitee