theWit Chicago, a Hilton Hotel

Hotels
•
Hilton Hotels & Resorts
9 (785 reviews)
201 North State Street , Chicago , us
+1 312-467-0200

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly, professional staff
Excellent central location / walkable
Clean rooms and comfortable beds
Rooftop with great views
Helpful restaurant staff
Early check-in / upgrades noted by loyalty members
Cons:
Elevator outages during some stays
Perceived poor value / high price and unexpected fees
Valet delays and costly valet fee
Room maintenance issues (broken lamp, USB outlets, steamer, stuck bathroom door)
Breakfast inclusion confusion or limited offerings
Noise or construction impacting some stays

Categories

Cleanliness
8.6
Mostly praised as clean (multiple mentions of 'clean room' and 'rooms are clean and comfortable') but isolated issues noted (old/stained carpet in one review).
Service
10
Consistently strong staff feedback (front desk supervisor, Beatriz, Milthon and many mentions of friendly/professional staff); a few isolated service lapses (check-in wifi explanation, one incident with a locked-out teen) do not outweigh overwhelmingly positive comments.
Location
10
Repeatedly highlighted as excellent/prime: walkable, near shopping and transit, rooftop views and central position praised across many reviews.
Room Quality
8.7
Rooms described as comfortable and in some cases spacious, but several maintenance issues were reported (lamp and USB outlets not working, bathroom door sticking, beat-up bed frame, small room size in some mentions).
Amenities
8.6
Rooftop and restaurant praised, but multiple guests reported elevator outages, valet delays, steamer not working and some missing in-room conveniences (mirror/power).
Value for Money
7.5
Several guests explicitly said price felt high for the quality; complaints about valet fees and 'breakfast included' not being honored lowered perceived value.
Food and Beverage
9.1
Restaurant and breakfast service received positive shout-outs (staff like Milthon) though a few reviewers noted issues with what 'breakfast included' actually provided or limited menu options.
Overall Experience
9.5
Majority of reviews describe an excellent or amazing stay and willingness to return/recommend; a mix of logistical/maintenance negatives tempered an otherwise very positive overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-07-03 07:51

Property Description

Luxurious Amenities
theWit Chicago, A DoubleTree by Hilton Hotel offers a state-of-the-art gym, full-service spa, and modern guest rooms with flat-screen TVs and iPod docking stations.

Convenient Location
Located in central Chicago's Theater District, the hotel is steps away from State/Lake subway station, a short walk to Millennium Park, and minutes from the renowned Magnificent Mile for shopping.

Dining Experience
Guests can enjoy on-site dining options including the rooftop lounge, Roof, with city views and wood-burning oven pizza, as well as American cuisine at State and Lake Restaurant.

Book your stay at theWit Chicago, A DoubleTree by Hilton Hotel for a luxurious and convenient experience in the heart of Chicago.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Guests must be at least 21 years old to check-in at this property.

From December 1st - 4th 2022:

We're excited to announce that starting December 4th, we are undertaking a complete rooms renovation upgrade, elevating our guest accommodations to a new level of luxury!

Then from December 5th 2022 - May 27th 2023:

Our guest rooms are receiving a full makeover, floor by floor, elevating theWit experience to a new level of luxury! There may be intermittent construction noise during the hours of 9am to 5pm.

On May 28th 2023:

We are thrilled to announce that our complete renovation has been successfully completed, just in time for Chicago summer - all 310 rooms have been fully revitalized! Please see photos of our beautiful transformation right here on Booking.com!Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in the hotel rooms and charges are applicable.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs USD 83 per day.

Location

Guest Reviews

9
Based on 785 reviews
Cleanliness: 8.6
Service: 10
Location: 10
Room Quality: 8.7
Amenities: 8.6
Value for Money: 7.5
Food and Beverage: 9.1
Overall Experience: 9.5
A
Amel • couple • us
9
2026-07-19 • via Nuitee
C
C3376GEsheilaw • Family • Zurich
4
Not good customer service
Pros:

Good location but sadly the customer service in this hotel is lacking. The lifts smell like a public WC and desperately need a deep clean. We stayed during my husband’s birthday and he used to a loyal diamond member but we received nothing. I requested an ice bucket and champagne glasses to be delivered to our room for 4pm on his birthday day. At 6pm it still had not appeared. Breakfast bill was wrong every day that we had breakfast in the Chicago tavern state lake restaurant. No late checkout was granted on our day of departure neither. Good luck if you decide to stay here.

2026-07-14 • via Tripadvisor
N
Nathan • couple • us
8
2026-07-14 • via Nuitee
S
Summer • couple • us
4
2026-07-14 • via Nuitee
N
neenaz2026 • Family
2
No refund on cancellation
Pros:

I cancelled my booking with the hotel within the stipulated period and after repeated phone calls and emails, have NOT received my refund. Terrible after sales service.

2026-07-13 • via Tripadvisor
E
Early • solo_traveller • us
5
Pros:

The location is great.

Cons:

The hotel was not as advertised. We were expecting more of an eclectic, upscale experience. Instead the rooms, food, and service were average. We also had to wait an hour for our car valet.

2026-07-11 • via Nuitee
C
Camisha • couple • us
10
A true get away in the mist of it all!
2026-07-10 • via Nuitee
A
Alaina • family_with_children • us
8
Enjoyed the location, but probably wouldn't stay again.
Pros:

The location was really convenient for us to get around everywhere we wanted to go. I appreciated being so close to the riverwalk and walking distance to millenium park.

Cons:

I wasn't a fan of the Roof hosting a private event which caused a ton of people to be wandering in and out of the hotel. It felt a bit uncomfortable to us and the music was quite loud. I also expected to be provided complimentary breakfast for the price we paid. Room service was okay, but the 24% fee added to the tab, along with adding gratuity, was a bit excessive.

2026-07-10 • via Nuitee
F
felicia • solo_traveller • us
10
2026-07-07 • via Nuitee
L
Lawrence • couple • us
6
2026-06-29 • via Nuitee
R
robbie • couple • us
1
2026-06-23 • via Nuitee
D
Donavan • solo_traveller • us
8
Pros:

Good Hotel rooms are small but clean and comfortable.

Cons:

Problems with the elevator during our stay and price is a bit high for the quality

2026-06-23 • via Nuitee
S
sanzelmo • Solo travel • Nashville, Davidson County, Tennessee
10
One Night Spent Well at theWit !
Pros:

I booked a last-minute one-night stay at theWit Chicago while traveling in for a music show, and I couldn’t have been happier with my experience. The hotel’s prime location made it incredibly convenient, and the beautiful guestrooms, welcoming atmosphere, and exceptional staff truly made my stay memorable.

A special shoutout to Zachary at Concierge, Lydia the Assistant Front Desk Manager, and Ruben the ROOF Bartender — each of them went above and beyond to make my visit feel personalized and enjoyable. Their hospitality and attention to detail really stood out.

TheWit Chicago is a wonderful property, and I would absolutely recommend it to anyone visiting the city. I look forward to returning!

2026-06-22 • via Tripadvisor
M
MilapShah • Business • Sterling, Loudoun County, Virginia
8
Great stay at theWit Chicago
Pros:

Stayed in this Hotel for a Business trip to Chicago. Rooms and Bathrooms were clean. Hotel staff was friendly. Gym was awesome and view of the city from roof top restaurant was really great. It was overall pleasant stay at this Hotel

2026-06-21 • via Tripadvisor
B
Blas • solo_traveller • us
7
2026-06-18 • via Nuitee
D
Dominique • couple • us
10
Beautiful, relaxing a place that I will definitely recommend to other people
Pros:

The customer service was very beautiful. They was very professional. The aesthetics was also awesome. It’s really a hotel that I will visit again.

Cons:

Everything was pleasurable

2026-06-15 • via Nuitee
C
Cannady • couple • us
7
2026-06-15 • via Nuitee
9
912mitziw • Solo travel • Taylor, Michigan
10
Amazing hotel
Pros:

I definitely enjoyed my stay. First time staying at the Witt. I was NOT disappointed. Great experience.

2026-06-14 • via Tripadvisor
S
Steve • couple • us
5
Pros:

Close to walking and shopping convenient

Cons:

For the price, I think it was too much, the elevators were down for two days

2026-06-14 • via Nuitee
A
Ashley • couple • us
10
Pros:

Clean room. Great staff

Cons:

Valet took forever

2026-06-08 • via Nuitee