Holiday Inn Express Hotel & Suites Santa Cruz by IHG

Hotels
•
Holiday Inn Express
8 (1174 reviews)
1410 Ocean Street , Santa Cruz , US
+1 831-466-9100

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Convenient location
Good service
Excellent breakfast
Cons:
Cleanliness issues
Noise concerns

Categories

Cleanliness
7.33
Some guests mentioned cleanliness issues, like slimy spots in the shower and cobwebs in the hallways.
Service
8.3
Many reviews highlighted helpful staff and good service throughout the stay.
Location
8.34
The location was convenient, close to downtown and everything needed.
Room Quality
7.79
Generally comfortable rooms, but a few complaints about bed comfort and noise.
Amenities
8.32
Guests appreciated amenities like the pancake maker and complimentary breakfast.
Value for Money
7.78
Fair value considering the quality, although some guests felt room prices were high.
Food and Beverage
8.33
Positive sentiments around breakfast offerings and cleanliness of the dining area.
Overall Experience
7.8
Overall experiences were positive, with a few negative notes affecting certain categories.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 17:36

Property Description

Outdoor Pool and Sauna: Enjoy a relaxing swim in the outdoor pool or unwind in the sauna after a day at the beach.

Modern Rooms with Amenities: Stay in contemporary rooms with a 42-inch flat-screen TV, free Wi-Fi, microwave, and refrigerator for added convenience.

Fitness and Business Facilities: Work out in the well-equipped gym, stay productive in the 24-hour business center, and start your day with a hot continental breakfast.

Book your stay at Santa Cruz East Holiday Inn Express today for a perfect combination of comfort and convenience!

Important information:

Guests under the age of 21 can only check in with a parent or official guardian. Please note that one car per reservation is allowed. Please contact the property for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJC

Location

Guest Reviews

8
Based on 1174 reviews
Cleanliness: 7.33
Service: 8.3
Location: 8.34
Room Quality: 7.79
Amenities: 8.32
Value for Money: 7.78
Food and Beverage: 8.33
Overall Experience: 7.8
H
Hugo • extended_group • us
10
2026-09-09 • via Nuitee
A
Anna • extended_group • us
8
New clean and great place
Pros:

The room was super clean and new, feels like renovation just happened. And it’s enough space in room with two queen beds and tasty breakfast

2026-09-09 • via Nuitee
J
Jacqueline • family_with_children • us
10
2026-09-08 • via Nuitee
L
Liat • extended_group • il
10
2026-09-06 • via Nuitee
S
Shao Qin • extended_group • us
8
2026-09-03 • via Nuitee
E
Edrice • family_with_children • us
2
Pros:

The breakfast staff was nice.

Cons:

I left early and the woman in the front said that they would process my refund for the remaining time I did not stay there. Haven’t heard from them in over a month. Currently challenging that case.

2026-09-03 • via Nuitee
Y
Yilin • extended_group • us
10
2026-08-26 • via Nuitee
R
Robyn • family_with_children • us
9
Pros:

Very clean, spacious room and comfy beds

2026-08-17 • via Nuitee
L
Lucianna • solo_traveller • us
10
2026-08-17 • via Nuitee
P
Prabhjot • couple • us
10
2026-08-12 • via Nuitee
G
Guizar • solo_traveller • us
10
Pros:

I love the place but everyone was nice and kind. It was clean.

Cons:

Didn't like that. The pool didn't have enough heat. It's far from the beach far you have to drive there ..

2026-08-11 • via Nuitee
B
Berenice • family_with_children • us
9
2026-08-10 • via Nuitee
S
Surayya • couple • cz
9
2026-08-09 • via Nuitee
W
wenhao • family_with_children • cn
8
Pros:

装修可以

2026-08-08 • via Nuitee
M
mira • family_with_children • us
8
Pros:

very nice staff. breakfast exceeded expectations. the room was very clean.

Cons:

no netflix and poor air circulation in the room.

2026-08-07 • via Nuitee
J
Jonokuchi • solo_traveller • us
10
2026-08-06 • via Nuitee
D
Destiny • couple • us
10
2026-08-06 • via Nuitee
M
Michael • solo_traveller • us
10
2026-08-02 • via Nuitee
M
Maddox • family_with_children • us
8
2026-08-02 • via Nuitee
E
Erica • family_with_children • us
7
Pros:

The young lady who handled the front desk was very nice when checking in and answered all my questions. Our room was spacious and the king beds were comfortable. The AC worked really good. The bathroom has hand soap and hand cream. The shower have shampoo, conditioner, and body wash. All are Dove brand.

Cons:

The walls are paper thin. You could hear everything. You could even hear what’s going on outside the hotel and inside the halls. You can hear when another room uses the shower and toilet. They need new pillows, they are very flat. They also charge a parking fee. In other reviews they charged from $10 to $20 a night. Our was more then $20 just for one night, so I’m not sure if they just charge random amounts instead of a set amount.

2026-07-16 • via Nuitee