Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Beautiful landscaping and pools
Friendly staff
Cons:
Issues with food options
Some amenities not functioning

Categories

Cleanliness
8.5
The hotel is very clean and well-maintained, but some reviews mention issues with amenities like the television.
Service
9.5
Guests noted friendly and attentive staff, contributing to an overall positive experience.
Location
9.7
The hotel's location is praised for its proximity to nature and local attractions.
Room Quality
9.5
Rooms are described as comfortable and spacious, though some specific issues were mentioned.
Amenities
9
Amenities such as the pool and grounds are well-liked but can be overcrowded.
Value for Money
9
Generally seen as good value, although some consider certain services to be overpriced.
Food and Beverage
8
Reviews indicate mixed feelings about food quality and pricing, particularly for breakfast.
Overall Experience
9.6
Overall, guests enjoyed their stays, citing comfort and a pleasant environment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 12:43

Property Description

Tropical Oasis in Palenque
Nestled in lush tropical gardens, Hotel Villa Mercedes Palenque offers a serene escape with 2 outdoor pools and a Mayan-style spa.

Charming Accommodations
Stay in quaint thatched buildings and enjoy modern comforts like satellite TV and a private bathroom in every room.

Culinary Delights and Relaxation
Indulge in authentic Mexican cuisine at the on-site restaurant, unwind at the poolside bar with a terrace, or simply lounge in the hammocks.

Experience the best of Palenque with easy access to the airport and convenient babysitting services.

Book now for a memorable stay at Hotel Villa Mercedes Palenque.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PQM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children ages 1 and older are allowed.
    Children from 1 year old to 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

9.1
Based on 850 reviews
Cleanliness: 8.5
Service: 9.5
Location: 9.7
Room Quality: 9.5
Amenities: 9
Value for Money: 9
Food and Beverage: 8
Overall Experience: 9.6
J
Julie • couple • dk
8
2026-07-24 • via Nuitee
L
Lopez • family_with_children • mx
10
Muy bien algo caro pero buenas instalaciones para estar en familia y poder trabajar
Pros:

Principalmente el ambiente y su alberca

Cons:

Que la señorita me hizo un mal cobro

2026-07-24 • via Nuitee
O
Olga • solo_traveller • mx
8
2026-07-22 • via Nuitee
C
claudia • solo_traveller • mx
9
2026-07-18 • via Nuitee
D
Denis Soto Rojas • solo_traveller • mx
10
Pros:

El hotel es muy bonito, muy tranquilo, la comida es muy buena, las instalaciones son muy buenas, las camas son muy cómodas.

2026-07-15 • via Nuitee
R
Ruiz Sánchez • couple • mx
10
Super relajante y comodo
Pros:

Nos gusto mucho los desayunos, la alberca y el spa

2026-07-14 • via Nuitee
J
JORGE ARMANDO • couple • mx
4
regular, camas pequeñas incomodas
Cons:

camas individuales muy pequeñas ... siempre esta en mantinimeiento la seguna piscina y no te dejan usarla

2026-07-08 • via Nuitee
N
Norma • extended_group • us
10
Pros:

Muy bonito y cómodo

2026-07-07 • via Nuitee
K
Kamruz • solo_traveller • qa
5
Pros:

The pool was great and the pool bar waitress was really nice and friendly. One member of staff at the reception was great. The room was OK with comfy beds. The waiters at the restaurant were friendly and offered good service.

Cons:

For a 5-star hotel, most of the reception staff were not offering 5-star service. When we checked in early we paid extra, the member of staff did not even tell us about the facilities in the place nor did he tell us where breakfast was etc (that's basic). The room was just OK but no mini fridges, only coffee on offer which is not 5-star.

2026-07-06 • via Nuitee
J
Jose Maria • solo_traveller • ae
10
2026-07-01 • via Nuitee
G
Gabriel • solo_traveller • mx
10
2026-06-25 • via Nuitee
A
Angelica Maria • couple • pf
9
Genial
Pros:

Un lindo hotel rodeado de naturaleza!!

Cons:

El tamaño de cuarto

2026-06-19 • via Nuitee
H
Hernandez • family_with_children • ar
10
2026-06-19 • via Nuitee
M
Martin • family_with_children • us
10
Muy amable serviceable
Pros:

Bueno limpio comodo

2026-06-14 • via Nuitee
S
Stephanie • extended_group • fr
8
2026-06-11 • via Nuitee
J
Juan Raul • solo_traveller • mx
10
Pros:

Todo en general esta muy bien

Cons:

.

2026-06-09 • via Nuitee
F
Fca. Carolina • solo_traveller • mx
10
Somos de coahuila y quedamos muy impresionados de la calidad de su gente y sus instalaciones
Pros:

La alberca el personal super amable las instalaciones que se siente un pequeño paraíso lleno de vegetación y escuchar la naturaleza y los monos aulladores wo!!! Mi marido y yo quedamos fascinados

Cons:

Todo estuvo más que estupendo superó por mucho mis expectativas

2026-06-07 • via Nuitee
E
Eduardo • extended_group • mx
9
Un lugar acogedor, está cerca de la entrada a la zona arqueológica y las instalaciones están muy bonitas. El personal es
Pros:

La instalación y las habitaciones, también el servicio de bufete

Cons:

Los horarios de alberca y que se cobre por aparte la estancia de las mascotas sin saber los costos hasta llegar al establecimiento

2026-06-06 • via Nuitee
M
Monica • couple • us
10
Beautiful and comfortable stay.
Pros:

The hotel is in the middle of the jungle, waking up is a treat. A pair of macaws stay around the mango trees and add beauty to the place. The hummingbirds abound around the beautiful flowers. This hotel allows extended stay later than regular checkout time for an extra fee. The property is within a walking distance of 20 minutes from Palenque National Park.

Cons:

I enjoyed everything.

2026-05-27 • via Nuitee
V
Vogel • solo_traveller • de
10
Pros:

Super gut, mehr ist nicht zu sagen 👍

2026-05-23 • via Nuitee