Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Beautiful landscaping and pools
Friendly staff
Cons:
Issues with food options
Some amenities not functioning

Categories

Cleanliness
8.5
The hotel is very clean and well-maintained, but some reviews mention issues with amenities like the television.
Service
9.5
Guests noted friendly and attentive staff, contributing to an overall positive experience.
Location
9.7
The hotel's location is praised for its proximity to nature and local attractions.
Room Quality
9.5
Rooms are described as comfortable and spacious, though some specific issues were mentioned.
Amenities
9
Amenities such as the pool and grounds are well-liked but can be overcrowded.
Value for Money
9
Generally seen as good value, although some consider certain services to be overpriced.
Food and Beverage
8
Reviews indicate mixed feelings about food quality and pricing, particularly for breakfast.
Overall Experience
9.6
Overall, guests enjoyed their stays, citing comfort and a pleasant environment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 12:43

Property Description

Tropical Oasis in Palenque
Nestled in lush tropical gardens, Hotel Villa Mercedes Palenque offers a serene escape with 2 outdoor pools and a Mayan-style spa.

Charming Accommodations
Stay in quaint thatched buildings and enjoy modern comforts like satellite TV and a private bathroom in every room.

Culinary Delights and Relaxation
Indulge in authentic Mexican cuisine at the on-site restaurant, unwind at the poolside bar with a terrace, or simply lounge in the hammocks.

Experience the best of Palenque with easy access to the airport and convenient babysitting services.

Book now for a memorable stay at Hotel Villa Mercedes Palenque.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PQM

Location

Guest Reviews

9.1
Based on 873 reviews
Cleanliness: 8.5
Service: 9.5
Location: 9.7
Room Quality: 9.5
Amenities: 9
Value for Money: 9
Food and Beverage: 8
Overall Experience: 9.6
S
Silvia • extended_group • es
8
2026-09-05 • via Nuitee
L
Luigi • solo_traveller • it
10
Struttura top a Palenque
Pros:

Hotel perfetto. Posizione ottima a pochi minuti dalla zona archeologica, location spettacolare. Veramente tutto ok.

Cons:

Ristorante

2026-09-03 • via Nuitee
J
JAIRO ANTONIO • couple • es
10
2026-08-31 • via Nuitee
J
JAIRO ANTONIO • couple • es
10
2026-08-31 • via Nuitee
M
Marion • family_with_children • fr
10
Pros:

We chose this hotel to visit the maya ruins near Palenque.
The hotel is in the jungle : you can see cute little animals in the threes and beautiful birds, the kids were really happy.
There are two pools, really cool for chidren and to relax after you have visited the ruins.
The room was quiet, beautiful, clean.
The breakfast during weekend was a buffet, really tasty and lots of food : perfect.

Cons:

We are vegetarians and would have loved more vegetarian options on the menu of the restaurant.
(The restaurant is really good, just lacking some vegetarian options to be perfect)

2026-08-29 • via Nuitee
M
Marina • couple • es
8
2026-08-26 • via Nuitee
K
Karen • couple • be
8
Everything was amazing, just don't go to the restaurant :)
Pros:

Almost everything was amazing. The hotel is so beautiful, the rooms are spacious and the pools were so nice and well kept. The people working in the garden and the cleaners were all very polite.

Cons:

The restaurant staff was not at all up to the task. They were rude, not helpful and very slow. I don't know why, but the Thursday we were staying there, the breakfast buffet was not available, so we ordered something off the menu. I ordered a fruit plate which normally should come (according to the menu) with yoghurt and agave. I just got a plate with three slices of melon, pineapple and some other fruit. That wouldn't really have bothered me, if it hadn't taken them 45 MINUTES to bring me this (while there was almost no one else there, btw). And than they had the nerve to act mad when I didn't give them a tip. Really, so disappointing. Also, the first night we got there, it was really late, I was really grateful that we could still eat something, however, as a vegetarian, the only option is pasta with oil. Overall, the restaurant was not at all up to the standard of the rest of the hotel.

2026-08-25 • via Nuitee
E
Estefanie • family_with_children • mx
7
Sin luz
Pros:

El lugar es amplio y bonito, las habitaciones están limpias y son cómodas a nivel de cama y almohadas, el contar con 2 albercas ayuda mucho a no tener que caminar tanto de la habitación al área de alberca

Cons:

El are de bar, es muy escaso, ademas no hubo luz por casi un día y medio, y su generador de luz no es muy potente ya que solo había una sola luz y dormir sin aire acondicionado fue lo peor ya que se sentía mucho calor, y bueno a comparación de otros hoteles si se vía que están más iluminados con sus generadores, y el hotel no tomo alguna medida para compensar ese problema, muy mal en ese aspecto

2026-08-25 • via Nuitee
L
Lorenzo • couple • it
10
Pros:

Camere ampie e pulite, le piscine sono spettacolari e tenute benissimo. La struttura tutta immersa nel verde

Cons:

Nulla

2026-08-22 • via Nuitee
E
Erika Del Carmen • family_with_children • mx
10
Pros:

La alberca y las habitaciones

2026-08-20 • via Nuitee
R
Roberto • extended_group • it
8
2026-08-17 • via Nuitee
P
Pascal • extended_group • fr
6
2026-08-17 • via Nuitee
M
Marisol • family_with_children • mx
10
bonito
Pros:

las instalaciones

2026-08-12 • via Nuitee
G
Guadalupe • extended_group • mx
9
Excelente
Pros:

Me gustó la ubicación, el hotel en general es muy agradable. El personal se portó amable. Las habitaciones son cómodas y limpias, solo que de repente escuchábamos la conversación de la habitación junto a la nuestra. Pero, fuera de eso, todo es excelente.

2026-08-12 • via Nuitee
S
Silvio • extended_group • it
9
Pros:

Tutto moto bello, immerso nella natura

Cons:

Ristorante (cibo e struttura)

2026-08-11 • via Nuitee
J
Jose Alfredo • solo_traveller • mx
10
Pros:

Habitación

Cons:

Distancia al lobby

2026-08-09 • via Nuitee
V
Veneranda Iskra • couple • mx
10
Una hermosa inmersión en la naturaleza conservando el confort de la civilización.
Pros:

Qué aceptan mascotas y destinan un bloque especial de habitaciones para los visitantes que viajamos con compañeritos peludos. Los mejores espacios del hotel son los camastros ubicados afuera del temazcal y la alberca pequeña que está en la parte superior del hotel, ambos colindan con una cañada que permite disfrutar el encanto de la naturaleza.
Tambien mientras caminas por los andadores del hotel puedes observar a una familia de sereques.

2026-08-08 • via Nuitee
S
Stephane • solo_traveller • fr
10
Hotel magnifique à 2 km du site de Palenque
Pros:

Tout.
L'hôtel est implanté dans la forêt à 1,5 km du site de Palenque.
Les chambres sont dans des petits bâtiments réparties dans la forêt donc complètement au calme.
Les chambres sont spacieuses, propres, avec bonne literie et air conditionné. La douche et sanitaire ok.
Piscine magnifique avec bar.
Grand espace de restauration pour petit déjeuner et autres repas.
Wifi nickel sur l'ensemble de l'hôtel.
Une très belle expérience, nous recommandons sans réserve.

Cons:

RAS.

2026-08-07 • via Nuitee
J
Jennie • solo_traveller • au
4
Pros:

The pool was nice. The rooms were fine.

Cons:

I asked them to freeze a gel pack for me and paid extra to get a room with a minifridge, as we had medication that needed refrigeration. They had the gel pack for 2 nights. When I went to retrieve it upon checking out for a daylong car trip, it was not frozen. It was barely cold. I don't know what failure happened but it was extremely upsetting. Luckily our tour company had a cooler and were able to get ice for it to keep it cold during the trip.

2026-08-06 • via Nuitee
J
José • solo_traveller • mx
10
2026-08-05 • via Nuitee