JW Marriott Hotel Shenzhen

Hotels
•
JW Marriott Hotels & Resorts
9.6 (347 reviews)
No.6005 Shennan Boulevard , Shenzhen , CN
+86 755 2323 8888

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Good breakfast options
Modern and clean property
Cons:
Noise from construction
Issues with air conditioning
Poor water containment in showers
Smoking smell in non-smoking rooms

Categories

Cleanliness
8.9
Some reviews mention issues with room smell and cleanliness.
Service
10
Many reviews praised staff for friendly and efficient service.
Location
8.87
Noted as being distant from the subway station, which may be inconvenient.
Room Quality
9.91
Guests appreciated spacious and well-maintained rooms.
Amenities
9.86
Executive lounge, spacious rooms, and a good variety of breakfast options.
Value for Money
9.89
General sentiment leans towards good value considering the amenities.
Food and Beverage
9.35
Mixed comments on food quality, particularly in the lounge.
Overall Experience
10
Overall positive experiences with minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:40

Property Description

Luxurious Accommodations and Advanced Facilities

JW Marriott Hotel Shenzhen offers immaculate accommodations blending traditional elements with modern comforts. The rooms are equipped with top-notch amenities including a personal safe, LCD TVs, and branded toiletries. Suites feature a branded stereo system and capsule coffee machine, while bathrooms boast luxury touches like bathtubs with 19-inch LCD TVs.

Relaxation and Wellness Amenities

Guests can unwind at the 24-hour fitness center, outdoor pool, sauna, and spa offering rejuvenating Vicky baths. Massage services are also available for ultimate relaxation. Whether you're looking to stay active or simply pamper yourself, this hotel has everything you need to feel refreshed and revitalized.

Diverse Dining Options and Executive Lounge Access

Indulge in a variety of culinary delights at the hotel's dining outlets, serving Chinese cuisine, Cantonese Dim Sum, seafood, and international dishes. Guests with executive lounge access can enjoy light bites and a glass of wine at the exclusive lounge. For more dining choices, a range of restaurants are just a stone's throw away.

Book your stay at JW Marriott Hotel Shenzhen for a luxurious and rejuvenating experience.

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.

In accordance with the regulations on Shenzhen waste management, disposable amenities Tooth Brush, Comb, Loofah, Shaving Kit, Nail File, Shoe Mitt in guestrooms will no longer proactively be offered. Please contact hotel for further information.

Guests under the age of 18 can only check in with a parent or official guardian.

Outdoor swimming pool: Closed from Sun, Dec 1, 2024 until Mon, Mar 31, 2025

Room type may vary slightly depending on the location. The pictures are for reference only, subject to the actual arrangement.Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Tue, Dec 1, 2026 until Wed, Mar 31, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HKG

Location

Guest Reviews

9.6
Based on 347 reviews
Cleanliness: 8.9
Service: 10
Location: 8.87
Room Quality: 9.91
Amenities: 9.86
Value for Money: 9.89
Food and Beverage: 9.35
Overall Experience: 10
O
Olivia • couple • au
1
Pros:

Friendly and helpful staff after identifying this hotel was not suitable for our stay.

Cons:

Air conditioning is not cold, would not recommend staying at this property in summer. The property is quite outdated. We left upon check in and did not stay.

2026-09-04 • via Nuitee
C
Carolyn Chin Ching • couple • sg
8
Good stay
Pros:

The room is clean n bed is comfortable

Cons:

The toilet tap is abit loose

2026-09-04 • via Nuitee
M
Michael • solo_traveller • hk
9
Solid Nice Option for Shenzhen.
Pros:

Nice room, delicious breakfast, polite staff, really spacious bathtub. Not too far from subway. Easy for quick didi to pick up out front. Was really happy with it.

Cons:

Maybe a little expensive for a Sunday night. The view wasn't anything special but these are minor quibbles.

2026-09-02 • via Nuitee
C
Carmen Wu • extended_group • hk
6
Good and Bad
Pros:

Check in time so long, the teams in front desk didn't know well to communicate in English. The way of solving problem not that level of service as we known as JW Marriott standard. A bit disappointed, and seems a bit old.

Cons:

Check in service need to improve and faster, and customer service should improve a bit more, sometime the guest may not know how to operate the shower or any facilities in room, suggested to send someone right away to solve. And the English level may need to be improve especially front desk service.

2026-09-01 • via Nuitee
L
LingYi • couple • tw
9
A relaxed weekend staycation
Pros:

The space is good, decor is nice, breakfast choices are variety of western and Chinese cuisine.

Cons:

Sound proof the door

2026-08-31 • via Nuitee
C
chun Kai • couple • be
10
很好
Pros:

因為第二天是凌晨的飛機，第一天沒用的行政樓層權益就讓我第二天使用了，十分感謝酒店的理解和協助

Cons:

沒有

2026-08-27 • via Nuitee
C
colangeli • couple • it
7
2026-08-23 • via Nuitee
L
Luis • extended_group • pe
10
2026-08-20 • via Nuitee
L
Lydiawuhy • Friends getaway • Singapore
8
Wonderful stay
Pros:

Just returned from a weekend stay at Shenzhen JW Marriott and couldn't be happier. Eden at reception was super helpful and made check-in a breeze. The Executive Lounge team – Donna, Amelia, and Rayna – were all warm, attentive, and made us feel right at home. And Yvette, the chef making fresh eggs, clearly puts so much care into every dish.

Great hotel, but the people made it truly memorable. Highly recommended!

2026-08-16 • via Tripadvisor
L
Linsey • family_with_children • hk
9
Nice large rooms and good value for money
Pros:

Nice large room with friendly staff

2026-07-20 • via Nuitee
L
Leonard • solo_traveller • sg
10
2026-07-06 • via Nuitee
N
Nicole • solo_traveller • hk
10
2026-07-02 • via Nuitee
R
Relebogil3 • Business • Greater Johannesburg, Gauteng
8
Rele-Stay @Jw Marriot Shenzhen
Pros:

The stay was good. They had good breakfast range. Had a situation were someone was smoking in the room but they moved me over to another room

2026-06-28 • via Tripadvisor
E
Enberg • family_with_children • hk
6
Why did I leave the comfort of my home to stay here. Should have just gone to the safari & back home
Pros:

Have to continue what we didn’t like as it doesn’t fit below:
Disappointing Executive Club Lounge Experience: We went to the Executive Lounge at 5:30 PM on Friday, June 19th, looking forward to a relaxing evening. It was an awful experience. The hot food stations (pasta, sausages, noodles) were completely empty, and the charcuterie board looked like it had been dropped because there was absolutely nothing left on it. There were no replacements brought out, leaving guests aggressively scrambling for whatever scraps were left. We specifically paid the premium for club access to enjoy this amenity, and it was entirely pointless. We didn’t bother going on Saturday.
Poor Food & Overpriced Coffee: The general breakfast options at the Executive level were very poor. The lounge coffee was so terrible that I went downstairs to purchase one from your cafe. I was shocked to be charged 68 RMB for a machine-dispensed coffee that wasn't even barista-made. We have stayed at the Shangrila Shenzhen and I recommend you visit their establish to compare their offering with yours.

Cons:

We booked a suite and an additional guest room specifically to celebrate my mother’s 70th birthday and Father’s Day. We chose the JW Marriott expecting a relaxing, premium experience, but unfortunately, our stay fell short of those standards.
We would like to highlight several issues encountered during our visit:
Construction Noise: Our suite was located directly next to a massive construction site. We have a 3.5-year-old child and go to bed early, but we were subjected to construction noise until 10:00 PM- even on a Saturday evening ! We live in a quiet seaside home in Clearwater Bay, Hong Kong, and we certainly did not expect to pay for a holiday only to be subjected to noise pollution.
Subpar Suite Amenities (Room 2318): The air conditioning in our suite was loud, weak, and left the room smelling stale. It felt incredibly outdated and ineffective for a luxury property. Our other room 2015’s aircon was great.
Lack of Pool facilities & Zero Service: The pool area is much smaller than advertised (I overheard this sentiment from another Hong Kong family who was also at the pool). Given it was a public holiday weekend and a hot summer day, the pool was visited by families (which gives a great atmosphere) yet there were only three sun loungers available. I even witnessed guests having to pile their personal belongings on the floor. Furthermore, there was no food or beverage service available at the pool. My husband had to spend effort just trying to explain to your team how to help us order a drink by the poolside.

2026-06-28 • via Nuitee
A
Adil • couple • hk
8
2026-06-28 • via Nuitee
Z
zhongtianl233 • Family
10
Warmth amidst hot summer
Pros:

It is my first time in Shenzhen and I chose JW Marriott hotel in Futian because back in my home country Singapore JW Marriott hotel is my favourite. The service and hospitality here is amazing and staffs are helpful and polite. Special shout out to housekeeping staff Ms 唐西彩 who made our room throughout our stay as she is so lovely and helpful. In addition, I would also like to thank the concierge and front office staffs who helped us. Will definitely choose this hotel when I come back to Shenzhen again.

2026-06-26 • via Tripadvisor
C
Charlotte • solo_traveller • ug
7
Pros:

The spa , the bed and how nice some of the stuff were to me

Cons:

Language barrier, and some stuff seemed frustrated by it . But it was okay

2026-06-24 • via Nuitee
C
Christiana • solo_traveller • hk
8
Amelia W.
Pros:

I had a wonderful stay and am truly grateful for the excellent hospitality shown by the entire JW Marriott Futian team, special mentions of Morgan and Penny from Concierge ("礼宾部") —everyone went above and beyond to make us feel welcome. I was also pleasantly surprised by the value for money; we had the JW Suite with Executive Lounge access, given the room rate, the size and comfort of the suite were exceptionally generous.

Cons:

My only minor gripe is the Wi-Fi connection, which was frustratingly weak and made it impossible to access Google, YouTube, or WhatsApp reliably. A friendly tip for future guests: save yourself the headache and rely on your own international phone card or mobile data for anything important, rather than depending on the hotel network.

2026-06-23 • via Nuitee
O
Olivier • solo_traveller • hk
8
2026-06-22 • via Nuitee
P
Peter • solo_traveller • ch
10
Pros:

Very helpful and knowledgeable staff, great room

Cons:

Peets coffe stops serving fresh brewed coffe after 10PM

2026-06-20 • via Nuitee