Candlewood Suites Anaheim - Resort Area by IHG

Elevator is very slow

The parking was small and only one way to get to the hotel

Did not give me the 3 bed hotel that I paid for and reserved. Cloudy water and no bed sheets for the kids

The air conditioner and refrigerator make a lot of noise.

The wifi didn't work in our room 502

We stayed in room 502, and the WiFi barely connected. So I had to go to the lobby when needing to use the WiFi. Probably because the room is in the corner of the hotel, but yeah bad WiFi connection. And the remote didn’t work to Chanel changes, just the tv volume.

Double parking slots overnight if you don’t have enough spaces why do you charge $20.00

I didn’t have any serious issues with the property. For two people the room was great for a few days. However the queen size bed was on the smaller size. The drain in the tub was slow. But not enough to cause too much of a delay for the next person needing a shower. I would book this hotel again!

Well, we were in a handicap room, & ALL of the other ones we’ve previously stayed in had a recliner, which is perfect, since my disability that’s all I can sleep in, but this last room did NOT have one, or a shower chair, & when we requested one, the front desk told us we’d have to wait until the next morning when Housekeeping arrived, any time before when we needed one the front desk always located one & brought it up to us personally, so when I expressed this to the front desk, they told me that they’re NOT allowed to do that, so I just have to wait. This being the first time that we were disregarded this way, really upset me, we’ve always raved about how accommodating CandleWood Suites have always been, until now, also, it was the smallest room we’ve ever seen there too. So, I spent the entire night in my wheelchair awaiting Housekeeping to arrive & bring us a shower chair, & after they brought it we had less than 40mins before checkout, & when we requested a late one, we were told the max we could get is 30mins, we understand if it was fully booked or something, but being disabled had hoped for maybe an exception, but we also don’t want to change our whole opinion of this place based on one stay either, but considering ALL the factors, I’m really having a hard time. Respectfully,
Robyn Doherty & Leon Rogers

Nothing.

I stayed in three different rooms, first room had extremely poor WiFi (4th Floor near lift) which after requesting for a quiet room, the receptionist chose to put me next to a fire exit and lift? I was then moved to the 2nd floor, again requested a quiet room, although I was upgraded, it turns out I was next to the BBQ seating area and pool, great room for families, but not for a business traveller. To top this off, they had an error in their system which meant the credit card I had used for deposit and parking was being charged every day for my room, it held a payment on my card of over $650, the hotel explained it was an error and released the hold, but as we all know this can take up to a week to be returned to the card.... frustrating. Then I had to deal with lets just say, 'an incontinent' dirty guest with a serious hygiene problem opposite who decided to leave adult nappies and soiled towels on the floor outside their room, the smell was disgusting. So I move again, wasting a whole morning moving and trying to resolve these issues, then the room key card didn't work, up and down to reception 3 times, until they finally realised there was an issue with the door entry system, not the card, the room I am in finally is nice and in fairness not of this is directly the hotels staff fault and 'some' where very helpful in trying to resolve the issues. I checked out and had made a separate booking for the extension of my stay, which they said book directly, I did that, only to find on the day of payment for this to be nearly $50 a day more than I had paid through booking.
I appreciate this is a long winded review, but as a business traveller who is looking for long term accommodation in Orange California, I was hoping with it being an IHG, there would be no issues, unfortunately it's been challenging from the time I moved in, not what I wanted or needed during my 17 night stay.