Oakwood Hotel & Residence Kuala Lumpur

Hotels
•
Oakwood
8.6 (103 reviews)
222 Jalan Ampang, Kuala Lumpur, Kuala Lumpur, 50450 , Kuala Lumpur , MY
60-3-27203888

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Pets allowed

Facilities

Fitness facilities
Annual carbon offsets
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Concierge service
Elevator
Fitness facilities
See all facilities

Review Highlights

Pros:
Excellent location near KLCC / Petronas towers
Spacious rooms and large bathrooms
Good value for money
Clean and well designed rooms (many mentions)
Nice pool and general amenities
Friendly/helpful staff in several reviews
Cons:
Inconsistent service and some reports of rude staff
Cleanliness issues for some guests (cockroaches, odors, maintenance needed)
Understaffed/limited restaurant and breakfast service
Air conditioning/cooling problems for some rooms
Noise outside for some rooms and restrictive check-in/out times
Issues with promised airport transfer not being honored

Categories

Cleanliness
7.8
Mixed signals: many guests praised rooms as very clean and well kept, but several reviews report cleanliness problems (cockroaches, need for better maintenance, bed smell).
Service
7.9
Mixed service: multiple positive mentions of friendly/helpful staff, but several strong complaints about rude staff, inconsistent treatment (late-checkout dispute) and understaffing at breakfast.
Location
9.4
Consistently praised: strategic location near KLCC / Petronas towers and restaurants; repeatedly cited as the main reason for choosing the hotel.
Room Quality
8.3
Generally good: many guests reported spacious rooms and large bathrooms, thoughtful interior design and good amenities in-room; some concerns over AC, pillow firmness and occasional odors.
Amenities
8.7
Positive mentions of pool, spacious living areas and well-equipped rooms; some services (restaurant/airport transfer) were limited or not delivered as expected.
Value for Money
9.2
Frequently described as great value with suitable price — several guests explicitly called the accommodation excellent value for the price paid.
Food and Beverage
8.1
Breakfast generally described as good, but multiple mentions of understaffed or limited restaurant service that affected the experience.
Overall Experience
9.4
Overall positive stay for many guests due to location, room size and value; negatives (service incidents, cleanliness lapses, noise for some) lowered experience for a minority, but overall impressions skew positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-05-26 11:12

Property Description

Discover the perfect blend of comfort and luxury at Oakwood Hotel & Residence Kuala Lumpur, your serene escape in the heart of the city.

Recreation and Relaxation: Dive into our sparkling outdoor pool or stay fit at our modern fitness center, ensuring there’s something for everyone to enjoy.

Dining Delights: Savor delectable dishes at TrEat Restaurant and Bar, whether poolside or in the comfort of your room with limited room service available, ensuring your culinary cravings are satisfied.

Business Convenience: With a well-equipped business center and four versatile meeting rooms, your event needs are effortlessly met, while our complimentary Wi-Fi keeps you connected throughout your stay.

Elevate your experience in Kuala Lumpur—book your stay at Oakwood Hotel & Residence today!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Pets

    Pet max weight (per pet) in kg is 10

See all policies

Location

Guest Reviews

8.6
Based on 103 reviews
Cleanliness: 7.8
Service: 7.9
Location: 9.4
Room Quality: 8.3
Amenities: 8.7
Value for Money: 9.2
Food and Beverage: 8.1
Overall Experience: 9.4
M
Mohamad Firdaus • family_with_children • my
9
Good place for staycation and leisure time with family.
Pros:

Clean, comfortable, spacious.

Cons:

NA

2026-06-05 • via Nuitee
S
Szymon • solo_traveller • pl
7
2026-06-05 • via Nuitee
Z
zakiah • family_with_children • my
10
Pros:

i love everything about this hotel

2026-06-05 • via Nuitee
M
Mahmoud • family_with_children • sg
7
2026-06-04 • via Nuitee
A
Ain • couple • my
8
2026-06-04 • via Nuitee
M
Mohamad • family_with_children • my
1
Pros:

Very bad

2026-06-03 • via Nuitee
F
farid • couple • au
8
2026-06-03 • via Nuitee
A
Angelo • couple • my
8
2026-06-02 • via Nuitee
R
Reddy • family_with_children • in
10
Lovely and comfortable stay. Ambience is good unlike other reviews. Staff was courteous and helpful.
Pros:

Nice spread but appreciate if they add some Indian food..

Cons:

Everything is good

2026-06-01 • via Nuitee
H
Hassan • solo_traveller • sd
10
Pros:

Free comfortable

2026-05-31 • via Nuitee
L
LHBB • solo_traveller • jp
5
Reasonable, but won't back
Pros:

- Reasonable price for the relatively large size of the room.
- There's a walking bridge over the big busy road, so it can easily access the supermarket nearby and a brunch of popular bakery (Kenny Hills).

Cons:

- Even the area is surrounded by numerous foreign embassies, it's not so quiet, as you can still hear noise from the big road.
- The room was cleaned every day, but we saw several small insects crawling on the bathroom wall, toilet seat and bedroom floor. It's maybe due to the climate, but the other serviced apartments type hotel we stayed at just before this hotel, we didn't see any...
- Breakfast buffet menu didn't have a good varieties and didn't change much while we stayed there (3 nights).
- It seems the hotel has a contract with a big tour groups, so if we're unlucky, we had to have a breakfast with those tour groups who were noisy and not so good mannered.
- We had a sudden black out only in our room on the second day of our stay and had to wait a while till it comes back on.

2026-05-31 • via Nuitee
A
Ana • family_with_children • my
9
2026-05-31 • via Nuitee
S
Stanislavs.Polagajs • solo_traveller • lv
10
Приличный отель в центре Куала-Лумпур
Pros:

Отель в центре города.
Приличные завтраки (шведский стол с 06:30 - 10:00). До башен Петронос на такси 15 мин. Пешком 35 мин.
После выселения оставили на хранение багаж, всё бесплатно.
Номер просторный, хорошо работает кондиционер. Есть небольшая кухня с чайником, холодильником и микроволновой печкой. В номере есть сейф.
Депозит не берут.

2026-05-30 • via Nuitee
F
Faraa • couple • my
10
INCREDIBLE!!!
Pros:

All of it!!!

Cons:

NONE!!!!!

2026-05-28 • via Nuitee
N
Nor syafiqah • solo_traveller • my
8
2026-05-28 • via Nuitee
N
Nur • solo_traveller • my
8
2026-05-28 • via Nuitee
Y
Youssef • solo_traveller • eg
9
2026-05-27 • via Nuitee
T
tleongx • solo_traveller • my
9
Comfortable stay
2026-05-27 • via Nuitee
M
Mohd Danial • couple • my
9
Great large place for vacation
Pros:

- good internet connection
- large pool
- sufficient disable parking
- drinking water filter is a plus point

2026-05-27 • via Nuitee
M
Mohd Zaid • couple • my
10
2026-05-26 • via Nuitee