Oakwood Hotel & Residence Kuala Lumpur

Hotels
•
Oakwood
8.2 (3202 reviews)
222, Jalan Ampang , Kuala Lumpur , MY

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Spacious, clean rooms reported by many guests
Polite, courteous and helpful staff
Good amenities (large pool, internet, in-room kitchenette, parking)
Convenient location with easy access to nearby supermarket/attractions
Perceived good value for money by multiple reviewers
Breakfast buffet liked by some guests
Cons:
Breakfast often criticized for limited variety and repetitive menus
Cleanliness issues in some rooms (stains, insects, moss) and missed housekeeping
Some rooms have dated furniture, torn chairs or plumbing leaks
Noise from busy road reported by a few guests
Room quality and size inconsistent across stays
Occasional service lapses (e.g., delayed housekeeping, room blackout)

Categories

Cleanliness
6.8
Mixed reports: many guests praised clean rooms, but several noted serious issues (blood stains on comforters, insects, moss in toilets, missed housekeeping for days).
Service
9.2
Consistently positive: staff described as polite, courteous and helpful; staff accommodated requests, offered compensation (e.g., parking) and provided luggage storage.
Location
8.5
Generally convenient and central with easy access to supermarket and attractions; some guests noted road noise and that it is a bit far from the city centre for some.
Room Quality
7.8
Rooms often described as spacious and well-equipped (kitchenette, AC, safe), but there are recurring reports of dated furniture, torn chairs, leaking toilets and variability in room size.
Amenities
9
Strong amenity set mentioned: large pool, good internet, parking, in-room kitchen facilities, drinking water filter and other conveniences reported positively.
Value for Money
8.5
Several guests called the hotel good value and reasonably priced for room size; a minority felt it did not meet expected 4-star standards.
Food and Beverage
7.2
Mixed to negative for breakfast: some guests enjoyed the buffet, but many reported limited variety, repetitive menus and issues when large tour groups were present.
Overall Experience
8.6
Overall largely positive: many glowing stays ('incredible', 'lovely and comfortable'), though some notable negative incidents lead to mixed impressions for a subset of guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-07-04 06:05

Property Description

Stylish Accommodation
Experience stylishly decorated air-conditioned rooms with a TV, seating area, and spacious bathrooms with rain showers and designer toiletries.

Exceptional Services
Our multi-lingual staff offer 24-hour concierge services to cater to all your needs during your stay at Oakwood Hotel & Residence Kuala Lumpur.

Relaxation and Fitness
Unwind with a refreshing swim in the outdoor pool, enjoy drinks and snacks from the poolside bar, or stay active at the fully-equipped 24-hour fitness centre.

Book a stay at Oakwood Hotel & Residence Kuala Lumpur for a memorable experience in the heart of the city!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Breakfast-included rate includes breakfast up to 2 adults only.
For room with Sahur to be packed and placed at front desk and guests will require to place the order before 11pm daily
For room with Breakfast will remain unchanged and guests will be notified by the front desk upon check in whether they will enjoy a pack food or semi buffet for breakfast during their stay.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Location

Guest Reviews

8.2
Based on 3202 reviews
Cleanliness: 6.8
Service: 9.2
Location: 8.5
Room Quality: 7.8
Amenities: 9
Value for Money: 8.5
Food and Beverage: 7.2
Overall Experience: 8.6
A
Alice Chibuye • couple • zm
8
They made my stay in KL seamless 🙏🏻🙏🏻
Pros:

Friendly staff at the reception and friendly, they made an impression 👍🏾

Cons:

I found water in the floor in the toilet

2026-09-11 • via Nuitee
E
Ezwan Shah • solo_traveller • my
10
2026-09-11 • via Nuitee
N
Nurul • couple • my
10
2026-09-11 • via Nuitee
J
Jaffar • solo_traveller • my
9
2026-09-10 • via Nuitee
A
Ann • solo_traveller • nz
10
J & A Dooley
Pros:

The friendly staff who were extremely helpful.

Cons:

All good.

2026-09-09 • via Nuitee
T
TENG • couple • my
8
2026-09-08 • via Nuitee
S
Ser Fah • family_with_children • my
5
Cons:

Room is feel hot and air cond is not cool, can't sleep well.
bath room is no shower gel & shampoo.

2026-09-08 • via Nuitee
C
Chin Foong • solo_traveller • my
7
Pros:

Location

Cons:

Bed, sound when turning

2026-09-07 • via Nuitee
H
Hafiza Ghazala • solo_traveller • pk
5
Pros:

Clean

Cons:

Staff not cooperating

2026-09-06 • via Nuitee
N
NOORSAADAH • couple • my
7
2026-09-06 • via Nuitee
S
Suhaini • couple • my
9
Pros:

Location, staff, and comfy room... suitable for family with kids. Staff at frontdesk name Fida very helpful, friendly also... housekeeping name Wahyu n Mahza very kind and helpfull also... please give them xtra yearly bonus... ☺️

2026-09-06 • via Nuitee
S
Suhaini • couple • my
9
Pros:

Location, hotel dan staff... beru good gor family stay.. Frontdesk name Fida very good. Housekeeping name wahyu n Mahza also good.

2026-09-06 • via Nuitee
D
Dato’ Sahul hameed • solo_traveller • my
10
Pros:

Overall the property is very good , at good location

2026-09-05 • via Nuitee
D
Dato’ Sahul hameed • extended_group • my
10
2026-09-05 • via Nuitee
A
abdullah • family_with_children • om
4
لا أنصح فيه خاصة اذا معاك طفل
Pros:

الموقع بالقرب من محلات تجاريه ومطاعم عربيه

Cons:

- مستوى نظافة الغرف سيئ بصراحه
- خدمة تنظيف الغرف غريبه حيث اقمت 3 ليالي وعند تنظيف الغرف لم يتم تغيير غطاء السرير فقط تعديله
- سرير الطفل لم يتم تغييره او ترتيبه طوال مدة الاقامه
- الارضيه على ماهي عليه من الاوساخ طول مدة الاقامه 3 ليالي
- عند تسجيل الخروج طلبت حمل الحقائب من الغرفه وللاسف ما حد تجاوب معي ونزلتهم بنفسي
- الأفطار مافيه خيارات كثيره للعرب

2026-09-04 • via Nuitee
L
Lina • solo_traveller • qa
10
Pros:

Away from traffic

2026-09-03 • via Nuitee
H
Hatim • couple • my
5
I’d think twice but happy to proceed if this is my last option
Pros:

First - The location of the hotel was brilliant. Close to city centre. A couple minutes drive to city centre.

Second - Their cleaning service was efficient. You left for breakfast at the hotel or somewhere else the minute you back, the room was already clean

Third - The staff were really helpful to accomodate your needs

Cons:

I was not really sure but the room that they put me in, you can literally see cockroaches either small (quite a lot) and big ones as well.

2026-09-02 • via Nuitee
M
Muhammed Adnan • solo_traveller • ae
9
Pros:

Good value for money! Nice clean Hotel, good breakfast

Cons:

Swimming pool is smaller than shown in Pics. Location is a bit outside the city centre

2026-09-02 • via Nuitee
A
Azalia • couple • my
10
2026-09-02 • via Nuitee
A
Azalia • couple • my
10
2026-09-02 • via Nuitee