Oakwood Hotel & Residence Kuala Lumpur

Hotels
•
Oakwood
8.2 (3104 reviews)
222, Jalan Ampang , Kuala Lumpur , my
+60 3-2720 3888

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Spacious, clean rooms reported by many guests
Polite, courteous and helpful staff
Good amenities (large pool, internet, in-room kitchenette, parking)
Convenient location with easy access to nearby supermarket/attractions
Perceived good value for money by multiple reviewers
Breakfast buffet liked by some guests
Cons:
Breakfast often criticized for limited variety and repetitive menus
Cleanliness issues in some rooms (stains, insects, moss) and missed housekeeping
Some rooms have dated furniture, torn chairs or plumbing leaks
Noise from busy road reported by a few guests
Room quality and size inconsistent across stays
Occasional service lapses (e.g., delayed housekeeping, room blackout)

Categories

Cleanliness
6.8
Mixed reports: many guests praised clean rooms, but several noted serious issues (blood stains on comforters, insects, moss in toilets, missed housekeeping for days).
Service
9.2
Consistently positive: staff described as polite, courteous and helpful; staff accommodated requests, offered compensation (e.g., parking) and provided luggage storage.
Location
8.5
Generally convenient and central with easy access to supermarket and attractions; some guests noted road noise and that it is a bit far from the city centre for some.
Room Quality
7.8
Rooms often described as spacious and well-equipped (kitchenette, AC, safe), but there are recurring reports of dated furniture, torn chairs, leaking toilets and variability in room size.
Amenities
9
Strong amenity set mentioned: large pool, good internet, parking, in-room kitchen facilities, drinking water filter and other conveniences reported positively.
Value for Money
8.5
Several guests called the hotel good value and reasonably priced for room size; a minority felt it did not meet expected 4-star standards.
Food and Beverage
7.2
Mixed to negative for breakfast: some guests enjoyed the buffet, but many reported limited variety, repetitive menus and issues when large tour groups were present.
Overall Experience
8.6
Overall largely positive: many glowing stays ('incredible', 'lovely and comfortable'), though some notable negative incidents lead to mixed impressions for a subset of guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-07-04 06:05

Property Description

Stylish Accommodation
Experience stylishly decorated air-conditioned rooms with a TV, seating area, and spacious bathrooms with rain showers and designer toiletries.

Exceptional Services
Our multi-lingual staff offer 24-hour concierge services to cater to all your needs during your stay at Oakwood Hotel & Residence Kuala Lumpur.

Relaxation and Fitness
Unwind with a refreshing swim in the outdoor pool, enjoy drinks and snacks from the poolside bar, or stay active at the fully-equipped 24-hour fitness centre.

Book a stay at Oakwood Hotel & Residence Kuala Lumpur for a memorable experience in the heart of the city!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Breakfast-included rate includes breakfast up to 2 adults only.
For room with Sahur to be packed and placed at front desk and guests will require to place the order before 11pm daily
For room with Breakfast will remain unchanged and guests will be notified by the front desk upon check in whether they will enjoy a pack food or semi buffet for breakfast during their stay.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 17 years old stay for MYR 30 per person per night when using an existing bed.
    People 3 years old and over stay for MYR 127.20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs MYR 8 per day.

Location

Guest Reviews

8.2
Based on 3104 reviews
Cleanliness: 6.8
Service: 9.2
Location: 8.5
Room Quality: 7.8
Amenities: 9
Value for Money: 8.5
Food and Beverage: 7.2
Overall Experience: 8.6
S
Shahrul azuwan • couple • my
10
The best
Pros:

Love

Cons:

Nothing

2026-07-25 • via Nuitee
سعيد • family_with_children • sa
9
2026-07-24 • via Nuitee
K
Kosuke • couple • jp
3
2026-07-23 • via Nuitee
M
Mohd Hazwan Bin Mohd Borhan • solo_traveller • my
10
Pros:

Environment

Cons:

None

2026-07-23 • via Nuitee
S
Sourav • extended_group • in
1
Very bad. Will not suggest any one to stay.
Pros:

Nothing I liked.

Cons:

Location, basic service, breakfast, front desk people.

2026-07-22 • via Nuitee
M
Mitanihara • family_with_children • jp
8
2026-07-22 • via Nuitee
N
Nattassia Azeba • couple • my
6
2026-07-20 • via Nuitee
A
Ahmad Elmy • couple • my
9
2026-07-19 • via Nuitee
W
Wirdati • couple • my
9
2026-07-18 • via Nuitee
H
Hanan • couple • om
10
Pros:

ممتاز جدا

2026-07-17 • via Nuitee
S
SITI ROHANI • couple • my
9
Have a nice day
Pros:

Sure, the room is too comfortable for my family, and the facilities is good

Cons:

I like the room

2026-07-16 • via Nuitee
F
Faisal • couple • om
10
2026-07-16 • via Nuitee
Z
Zaki • family_with_children • sa
7
Pros:

الموظفون بشوشين و متعاونين
الغرف واسعة ( غرفة واسعة )

Cons:

المراتب و اللحاف يحتاج إلى تجديد جداً قديمة

2026-07-16 • via Nuitee
N
Naoko • family_with_children • jp
9
コスパ良く、快適
Pros:

治安が良いところにあって、夜も安心なのは良かった。スタッフも感じがよく、きちんと対応していただいた。

Cons:

Faceタオルが欲しかった。3日目になったら、歯ブラシが新しくならなかった。繁華街から離れているのでどこに行くにもちょっと遠いのが難点。ホテルで両替はしてもらえないので注意。

2026-07-16 • via Nuitee
M
Mohammed • couple • om
10
فندق رائع انصح به
Pros:

كل شي جميل و الموظفين متعاونين

Cons:

الفطور لم يتناسب معي ولكنه جميل للاغلب

2026-07-15 • via Nuitee
M
Muhammed Nirwan • solo_traveller • my
9
Pros:

The location, friendly and helpful staff. It was a clean place.

Cons:

No wheel chair access to the cafe and pool.

2026-07-15 • via Nuitee
B
Basma • family_with_children • om
6
اقمت ثلاث ليالي وكنا مجموعه من تسع افرغ
Pros:

بعيد عن الصخب قربه من مطعم حضرموت اليمني وبقاله
الافطار كان ممتاز

Cons:

بعيد نوعا ما عن شارع العرب

2026-07-15 • via Nuitee
M
Mohammed • couple • om
8
رائعه
Pros:

الموقع جيد الموظفون رائعون المرافق جميله الغرفه جميله واسعه

Cons:

الفطور لا يتناسب جدا مع العرب

2026-07-15 • via Nuitee
Y
Ying-Hung • family_with_children • tw
4
2026-07-14 • via Nuitee
A
Ancil • family_with_children • in
10
2026-07-14 • via Nuitee