Quality Inn Jacksonville South

Hotels
•
SureStay Hotel by Best Western
8 (1138 reviews)
5018 University Blvd W , Jacksonville , us
+19045935831

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Laundry
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Decent breakfast
Cons:
Mold in rooms
Broken amenities
Unclean condition

Categories

Cleanliness
5.83
Multiple reviews indicated issues with cleanliness, such as mold in the room and dirty conditions.
Service
9.8
Past positive experiences with staff were noted, though some recent interactions were negative.
Location
9.34
Convenient location for travelers, though access can be challenging.
Room Quality
6.29
Negative comments regarding broken amenities and overall room condition.
Amenities
8.32
Generally acceptable amenities, but concerns over working conditions of certain facilities were mentioned.
Value for Money
7.78
A decent value, although there are concerns regarding the discrepancy between online images and reality.
Food and Beverage
8.83
Decent breakfast options were noted positively in some reviews.
Overall Experience
7.8
Overall experiences varied, with many dissatisfied due to cleanliness and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:29

Property Description

Convenient Location
Located just 5 miles south of downtown Jacksonville, Florida, SureStay Hotel by Best Western Jacksonville South offers easy access to popular attractions like Jacksonville Beach, EverBank Field, and the University of North Florida.

Comfortable Accommodations
Enjoy spacious rooms with free WiFi, tea- and coffee-making facilities, cable TV, and a work desk. Relax in a cozy environment after a day of exploring the city.

Convenient Amenities
Take advantage of the hotel's full hot breakfast, 24-hour front desk, on-site laundrette, and vending machines. Everything you need for a comfortable stay is right at your fingertips.

Experience the best of Jacksonville at SureStay Hotel by Best Western Jacksonville South. Book now for an unforgettable stay!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 16 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8
Based on 1138 reviews
Cleanliness: 5.83
Service: 9.8
Location: 9.34
Room Quality: 6.29
Amenities: 8.32
Value for Money: 7.78
Food and Beverage: 8.83
Overall Experience: 7.8
E
Emily • family_with_children • us
5
Could have been better
Pros:

The beds were comfortable

Cons:

The toilet was constantly running and the shower had a leaky faucet.

2026-07-06 • via Nuitee
J
Juan • couple • us
5
This day was good but when we asked for a handicap room, we should get one and we paid for queen bed queen room, and did
Pros:

Good location and clean room

Cons:

We asked for a queen size room with queen beds and did not get it. We asked for handicap room and did not get it. I couldn’t get in the tub to take a shower because I needed a handicap shower.

2026-07-05 • via Nuitee
B
Buitrago • solo_traveller • us
4
Skip this one!
Pros:

Location was decent, fairly priced.

Cons:

Tub had a large damaged chip in the porcelain and leaked. Door didn't close properly and ac/fan was very loud. Toilet kept running all night. Furniture in room was broken.

2026-07-02 • via Nuitee
E
Elio • couple • us
6
Aceptable para el precio . Lugar donde dormir y bañarte sin preocupaciones y de fácil acceso a las carreteras principale
Pros:

Este lugar es bueno para personas que están en tránsito y continuarán viaje .Solo vas a descansar para continuar .

Cons:

Está un poco abandonado sin un jardín su inmobilaria está vieja o desgastada pero es en general está aceptable para lo que lo utilize

2026-07-02 • via Nuitee
A
Allison • couple • us
10
2026-06-28 • via Nuitee
K
KFS_386 • Family • Vermont
4
Danger!
Pros:

This hotel is in a very dangerous area. Staff members are rude and abrasive, saying only "Yep" when we walked in (no 'Hello' or other greeting).

The in-room wifi didn't work and staff members were entirely indifferent. There was no chair in the room. This is standard and very basic.

Walls are paper thin and you can clearly hear conversations from people in the next room. No fault of the hotel, there is a garage next door that is very loud all hours of the day and night.

Breakfast consists of Little Debbie snack cakes and not much else. We would not stay in this hotel again. In fact, spending a night in the car would be a better choice.

2026-02-19 • via Tripadvisor
G
Girll • family_with_children • us
1
2026-02-14 • via Nuitee
J
Jovan • family_with_children • us
6
Pros:

The price

Cons:

Hard towels that feel like rubbing sand paper on your skin

2026-01-25 • via Nuitee
M
Michele • couple • us
8
2026-01-22 • via Nuitee
G
GEORGE • couple • us
7
Pros:

Nice Room. the Toilet took long to refill itself. the water did not taste good.

2026-01-20 • via Nuitee
L
Luis • family_with_children • us
10
Awesome place , it did what I needed.
Pros:

Clean comfortable bed , close to everything you need. Walmart, gas station etc

Cons:

I'm not picky, I can adjust to mostly anything.

2026-01-19 • via Nuitee
S
Stephen • extended_group • us
7
Not bad, convenient and a good value
Pros:

Convenient. People were nice.

Cons:

You can tell it was dated and attempting facelift but everything was clean.

2026-01-19 • via Nuitee
H
Haley • extended_group • us
6
2026-01-19 • via Nuitee
M
Madeline • family_with_children • us
9
Pros:

Location....price...staff is very polite.

2026-01-19 • via Nuitee
J
Judith • extended_group • us
2
A/c needed to be fix
Pros:

Location

Cons:

The a/c wasn’t working

2026-01-19 • via Nuitee
D
Darlene • solo_traveller • us
8
Pros:

Great price, very nice remodeled hotel, would stay again. Better than 2 star!

2026-01-19 • via Nuitee
C
Carl • solo_traveller • us
7
It was adequate
Pros:

Ok breakfast, the eggs were weird but the waffle maker was a plus, fruit was good, coffee could be better.

Cons:

That some jackass was smoking in their room and it was filtering into mine.

2026-01-19 • via Nuitee
L
liliana • solo_traveller • us
9
2026-01-16 • via Nuitee
B
Brian • family_with_children • us
10
Pros:

Very clean rooms.. actually really comfortable beds as well.. for the price you can't beat it

2026-01-15 • via Nuitee
S
Singleton • family_with_children • us
7
Pros:

The breakfast service was good the beds were comfortable working microwave and nice TV refrigerator the bathroom was cleanish.

Cons:

The first room we got the AC wasn't working there was no remote for the TV and when we got to the second room it was a little better but the shower curtain were tore up a little bit and that was kind of smudge dark marks inside the toilet.

2026-01-12 • via Nuitee