Jaypee Residency Manor

Hotels
8.1 (332 reviews)
Barlowganj , Mussoorie , IN

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent location & breathtaking terrace views
Strong breakfast and food quality
Good amenities (pool, gym, activity areas, terrace)
Family- and kid-friendly facilities
Courteous/attentive staff reported in several stays
Cons:
Cleanliness issues (mold, stained linens, cockroach reported)
Inconsistent staff service and weak processes (check-out, high-tea queues)
Maintenance of common areas (pool-side, restaurants) needs improvement
Perceived value for money lower due to maintenance gaps
Occasional housekeeping lapses (timing/coordination)

Categories

Cleanliness
6.5
Multiple reviews reported poor cleanliness: cockroach in the breakfast area, mold stains on pillow cases, stained blankets, glass shards in seating areas and inconsistent upkeep of common spaces.
Service
8.3
Mixed feedback: several guests praised courteous and attentive staff who checked in multiple times, while others reported unwarm or discourteous interactions, poor housekeeping coordination and weak processes at check-out/high-tea.
Location
9.7
Consistently praised for an excellent location, breathtaking terrace views and good reachability (avoids peak Mussorie road traffic).
Room Quality
7.5
Rooms offer great panoramic views and seating areas, but some guests encountered stained linens, mold on pillowcases and occasional debris, indicating uneven room maintenance.
Amenities
8
Amenities such as the pool, gym, terrace and activity areas are strong (clean pool, attentive lifeguards, good play areas), though common-area maintenance can be lacking at times.
Value for Money
7.2
Several guests felt the property could be better maintained for the price charged; maintenance and process gaps reduce perceived value for a premium/5-star property.
Food and Beverage
9
Food and breakfast spread received repeated praise for quality and variety, though one guest noted limitations around kids' menu/options.
Overall Experience
8.6
Overall stay is positive due to location, views, food and amenities, but marred for some guests by cleanliness and process/service inconsistencies.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 00:19

Property Description

Luxurious Hilltop Retreat with Himalayan Views

Spectacular Views: Nestled on a hilltop, Jaypee Residency Manor offers breathtaking views of the majestic Himalayas from its common terrace.

Recreational Paradise: Guests can enjoy a variety of recreational activities including a skating rink, bowling alley, games arcade, and billiards room, ensuring endless entertainment options during their stay.

Pampering Amenities: The Tamaya Spa, complete with a salon, gym, and jacuzzi, provides the ultimate relaxation experience. Indulge in international cuisine at Regency Restaurant or unwind with a drink at Marshal’s Lounge.

Experience luxury and serenity at Jaypee Residency Manor - book your stay now to make unforgettable memories amidst the beauty of Mussoorie.

Important information:

Please note that for security purpose all Indian guests are required to present a valid photo ID proof (Voter's ID, Driving License, Aadhar Card, any other ID with address approved by the Government of India. A Pan Card is not acceptable). All international guests are required to present a valid passport and visa.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DED

Location

Guest Reviews

8.1
Based on 332 reviews
Cleanliness: 6.5
Service: 8.3
Location: 9.7
Room Quality: 7.5
Amenities: 8
Value for Money: 7.2
Food and Beverage: 9
Overall Experience: 8.6
C
christel • solo_traveller • fr
10
Pros:

Propreté
Beauté de l'hôtel

2026-09-12 • via Nuitee
A
Amit • couple • in
10
2026-08-05 • via Nuitee
C
Capt. Mrinal • couple • in
8
Nice comfortable stay with great staff n attention
Pros:

Location

2026-08-03 • via Nuitee
M
Misha • solo_traveller • in
10
2026-07-07 • via Nuitee
N
Nikhil • extended_group • in
7
Great property at an amazing location but can be far better maintained for the price you pay
Pros:

We liked the location, the overall ambiance and the grandeur, the view and amenities are all great. Especially the quality of food and brakfast spread is quite good too.

Cons:

The cleanliness of common areas like swimming pool, Gym etc. is not up to the mark for a premium property. Even the restaurants and the breakfast area werent that maintained. We could see a cockroach in the breakfast area.

Also the staff wasnt that warm or courteous. We definitely noticed a difference since we last came in 2023.

2026-07-02 • via Nuitee
N
Naveen • extended_group • in
4
Staff service are poor
Pros:

Property location is good

Cons:

Activity area in top floor was good .

2026-06-21 • via Nuitee
A
Amitesh • solo_traveller • in
6
Issues made me question thr 5 star status.
Pros:

Restaurant service-The staff tried their best to provide a wonderful experience even with all the summer rush.
Swimming pool service- clean pool, very good life guards, they keep an eye on everything and are very quick to take any action. The only addition here could be a small shop to buy or rent swimming related stuff like floaties.
Reachability- situated at Barlow Ganj it avoids the peak mussoorie road traffic.

Cons:

Cleanliness- if someone just visits for few hours, the property would look clean but in staying and this may be a one off case, we got stained blanket(hidden by the cover), the worst was mold stains on pillow cases. we got it replaced but again got the same next day. Had the panoram view room which is really good but the seating area needs to be kept clean.Had some glass shards there. Also after rains someine should get the seating area or play area cleaned.It was left to dry on thr own

So called kids friendly food requests- asked for a simple noodles(plain maggi) and got the answer that its not on the kids menu(never ever saw any kids menu by the way). No attempt of providing a way around or providing something close was made.

House keeping can be improved- they are trying but not able to align the service to accomodate guests plans when they are not the room. had to get the cleaning done while we were having in room lunch.

Lack of set processes- The property is really good but needs a set of robust processes and guideline to become better. example - while checking out no one bothered to ask how was the stay , any issues, what can we do to improve. I had to share my feedback (mainly on the cleanliness) myself stating that they need to know this as it can be a health hazard. second example if of thr high tea..5 star luxury property and we had to queue up to get tea and snacks..when i asled is tgis usual, the staff proudly said yes its sometime even more rush that that day..if its a known issue, why not fix it by arranging the high tea in two or three serving areas. They have a lot of free space.

2026-06-21 • via Nuitee
K
Karan • family_with_children • in
10
Pros:

THe property is beautiful with great buffet breakfast spread . Service was great considering the rush at property in month of june . We had a great stay as property is excellent with all facilites and amenities for family and kids .

2026-06-20 • via Nuitee
A
Ashutosh • family_with_children • in
10
2026-06-19 • via Nuitee
J
Jiten • solo_traveller • in
10
Pros:

The terrace with breathtaking view !!
What an amazing property ...
One of the best in Mussorie.

2026-06-15 • via Nuitee
S
siddharth2516 • solo_traveller • in
9
Wonderful stay at Jaypee Residency
Pros:

The location and amneties were superb and very well maintained. The staff was really courteous and made sure the guests were at the ease. They checked multiple times during the stay on how we were feeling and if there were any issues. We faced zero issues and would highly recommend this place.

Cons:

Everything was good.

2026-06-12 • via Nuitee
F
Faisal0303 • extended_group • in
9
Pros:

The location and the view. The staff and food.

2026-06-11 • via Nuitee
A
Ayush • solo_traveller • in
5
Good views but not value for money
Pros:

The location was great and the view was amazing. Breakfast was good with multiple options. We tried the in house food at room and that was okay too.

Cons:

The service was slow at all steps. We reached early but the second room was not available even after the checkout time. The cost is way too high . They are a max 8-9k per night kind of hotel.

2026-06-10 • via Nuitee
G
Gokul • solo_traveller • in
10
Good
Pros:

Good

Cons:

Good

2026-06-03 • via Nuitee
V
Vardhaman • family_with_children • in
9
2026-06-01 • via Nuitee
S
Shashank • family_with_children • in
8
2026-05-31 • via Nuitee
M
MALHOTRA • family_with_children • in
9
Comfortable enjoyable stay
Pros:

the spread was nice with various options. It was on the top floor opening into the lawns. the weather was good so enjoyed the same in Open.

Cons:

improvement of class and Quality is needed to reach Score level of 10...

2026-05-31 • via Nuitee
A
Anand Mohan • couple • in
10
2026-05-28 • via Nuitee
A
Alok • solo_traveller • in
6
Nice place run by tired faces
Pros:

Nice big property
F&B staff were nice & happy to seeve

Cons:

The common washroom was neither clean nor having an attendant
Gym opening time is 8, same as for breakfast
Tea, coffee etc were random brands
No welcome smile, forget any drink. Even water was to be asked for. For that matter the courtesy of receiving guests at the front desk was sorely absent.

2026-05-27 • via Nuitee
A
AANCHAL • couple • ae
8
2026-05-24 • via Nuitee