Holiday Inn Express Kingston Central by IHG

Hotels
•
Holiday Inn Express
8.4 (946 reviews)
11 Benson Street , Kingston , CA
+1 613-546-3662

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Family rooms
Lift / Elevator
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Review Highlights

Pros:
Very clean facilities and rooms
Helpful, pleasant staff
Good breakfast (many positive mentions)
Convenient location near shopping and highway
Pool and hot tub (family/kid-friendly)
Comfortable beds
Quiet rooms
Cons:
Lack of parking
Breakfast served with disposable/Styrofoam/plastic utensils
Some guests reported illness after breakfast
Lumpy/uncomfortable pull-out bed
Noisy air conditioning
Pillows dense or with unpleasant smell
Occasional room/bathroom cleanliness issues
Pool not heated (one report)
Price concerns for some guests

Categories

Cleanliness
8.8
Multiple reviewers praised very clean facilities, rooms and overall smell; a few reports of unclean rooms, mold around tub and smelly pillows reduced the score slightly.
Service
9.2
Staff repeatedly described as helpful, pleasant and professional (several named compliments); strong positive sentiment across many reviews.
Location
8.6
Frequent praise for convenient location next to shopping and close to highway; a couple of comments about neighbourhood not being the greatest and distance from downtown.
Room Quality
7.6
Beds and room comfort often praised, but multiple issues cited: loud AC, dense/smelly pillows, outdated bathrooms, and an uncomfortable lumpy pull-out bed.
Amenities
8.3
Pool and hot tub were liked (kids enjoyed pool, flexible hours), though one noted the pool was not heated; parking shortage mentioned as an amenity/utility limitation.
Value for Money
8
Generally seen as reasonable value with satisfied guests; a few complaints about price and some quality expectations versus cost.
Food and Beverage
8.2
Breakfast was frequently praised as good and solid, but several negatives: use of disposable/Styrofoam/plastic utensils, limited items (no bacon), and one report of food causing illness.
Overall Experience
8.5
Majority of stays described as great or recommendable with helpful staff and good breakfast; isolated issues (cleanliness, beds, breakfast service) tempered perfect scores.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:23

Property Description

Luxurious Accommodations
The Holiday Inn Express Hotel & Suites Kingston offers spacious rooms equipped with modern amenities such as a 37-inch flat-screen TV, minibar, microwave, and coffee maker. Enjoy free Wi-Fi and a comfortable work desk during your stay.

Relaxation and Recreation
Unwind in the indoor pool and hot tub, or break a sweat at the 24-hour gym. The lobby with fireplace seating provides a cozy atmosphere for guests to mingle and relax. Don't forget to indulge in the complimentary hot breakfast featuring a variety of delicious options.

Convenient Location
Located near Lake Ontario, Queen’s University, and various attractions, including the International Hockey Hall of Fame and Fort Henry National Historic Site, Holiday Inn Kingston offers easy access to explore the area. Book your stay now for a memorable experience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YGK

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 946 reviews
Cleanliness: 8.8
Service: 9.2
Location: 8.6
Room Quality: 7.6
Amenities: 8.3
Value for Money: 8
Food and Beverage: 8.2
Overall Experience: 8.5
M
Mitch • extended_group • ca
8
Pros:

Lots of quick food and grocery stores around the property. Very clean facilities and nice staff.

Cons:

Lack of parking

2026-10-27 • via Nuitee
G
Girija • solo_traveller • ca
8
2026-10-26 • via Nuitee
V
Victor • solo_traveller • fr
7
2026-10-23 • via Nuitee
A
Ali • couple • ca
5
Disappointed with breakfast facilities
Cons:

We could not believe it that breakfast was served using Styrofoam cups, plates, plastic cutleries. What happened to environmentally friendly hotel . I'm sorry to say that we were very disappointed, and will prevented us in future to stay at Holiday Inn express.

2026-10-20 • via Nuitee
K
Kristina • couple • ca
8
Pros:

Hot tub

2026-10-19 • via Nuitee
M
Minal • couple • ca
8
I would recommend this hotel!
Pros:

Great place to stay. Pool and hot tub was really nice. Children friendly. And the breakfast was great too.

2026-10-13 • via Nuitee
J
Jennifer • family_with_children • ca
10
Pros:

Location, clean, spacious, friendly staff, good breakfast

2026-10-11 • via Nuitee
K
Kathy • couple • ca
9
2026-10-08 • via Nuitee
G
Gisèle • couple • ca
8
2026-10-07 • via Nuitee
G
Geraldo • couple • ca
9
Overall I rate it an 8
Pros:

Facilities was great ,breakfast very good.. neighborhood.not the greatest... Small mall was ok. The personnel were very good.ovrs

2026-09-20 • via Nuitee
M
Marc • solo_traveller • ca
9
Cons:

The price

2026-09-19 • via Nuitee
D
Donna • couple • ca
5
2026-09-18 • via Nuitee
A
Alaa • family_with_children • ca
8
2026-09-18 • via Nuitee
S
SunnyT • family_with_children • ca
8
2026-09-16 • via Nuitee
T
Tara • solo_traveller • ca
7
Great Location
Pros:

The location was great and the beds were comfy. The staff were pleasant and the facilities were clean.

Cons:

Something at breakfast made me quite ill. The food tasted fine but didn't agree with me for some reason.

2026-09-16 • via Nuitee
E
Elaine • couple • ca
10
2026-09-12 • via Nuitee
F
Frederic • couple • ca
2
Second lit absolument inconfortable ! impossible d'y lire
Cons:

nous a

2026-09-10 • via Nuitee
Y
Ying • couple • ca
10
2026-09-09 • via Nuitee
N
Ngo • family_with_children • ca
8
2026-09-08 • via Nuitee
I
Irene • family_with_children • ca
6
Cons:

The air conditioner was very loud when turned on.
Pillows were too dense
Bathrooms/shower could use an upgrade.

2026-09-07 • via Nuitee