Holiday Inn Express Hotel & Suites Hamburg by IHG

Hotels
•
Holiday Inn Express
8.3 (300 reviews)
3565 Commerce Place , Hamburg , US
+1 716-648-9200

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Clean rooms and comfortable beds
Convenient location (close to Highmark Stadium)
Good breakfast / breakfast buffet
Pool and laundry facilities
Good overall value (for many guests)
Cons:
Beds are very high / difficult to get into
Noise issues (overhead noise; toilet flushing in room 315)
Credit card charged before check-in (billing complaint)
Problems with cancellation / booking error experience
Occasional complaints that breakfast not up to par

Categories

Cleanliness
9
Multiple reviewers mention a clean facility and clean, comfortable beds.
Service
9
Staff repeatedly described as friendly, helpful, accommodating and polite (especially front desk).
Location
9
Convenient location noted several times; proximity to Highmark Stadium specifically mentioned.
Room Quality
7.5
Rooms are comfortable but several complaints about very high beds (difficult to get into) and noise issues (overhead noise and toilet flushing in specific room).
Amenities
8.4
Breakfast buffet, pool and laundry facilities are highlighted positively by multiple guests.
Value for Money
8
Several guests called it good value, though a few complaints about billing (card charged early) and cancellation policy affect perceived value.
Food and Beverage
8
Breakfast buffet described as delicious by many, but a few reviews say the breakfast was not up to par.
Overall Experience
7.5
Mostly positive stays with helpful staff and good amenities, but some guests reported significant booking/cancellation and billing issues plus room noise, pulling the overall impression down.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:22

Property Description

Indulge in Comfort and Convenience

Modern Amenities: Stay in modern rooms with flat-screen cable TV, coffee maker, microwave, refrigerator, and ironing facilities for a comfortable stay.

Leisure and Fitness: Enjoy the indoor pool with a fountain, fitness room with cardio equipment, and a hot breakfast buffet to kickstart your day.

Convenient Location: Just off I-90, minutes away from Ralph Wilson Stadium, Tifft Nature Preserve, and HSBC Arena, the Holiday Inn Express Hotel & Suites Hamburg offers a perfect blend of relaxation and exploration.

Book your stay now and experience the ultimate comfort and convenience at the Hamburg Holiday Inn Express!

Important information:

Upon check-in, photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

A city tax will be charged for all private stays, and varies according to the number of guests and the total net price of your reservation. There will be a charge of EUR 1.07 per person for every EUR 50 per person of the total net reservation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BUF

Location

Guest Reviews

8.3
Based on 300 reviews
Cleanliness: 9
Service: 9
Location: 9
Room Quality: 7.5
Amenities: 8.4
Value for Money: 8
Food and Beverage: 8
Overall Experience: 7.5
L
Lisa • family_with_children • us
9
We were happy with our choice in this hotel!
Pros:

Location was perfect for us. The staff was wonderful, down to the maintenance staff. The breakfast was good and our room was super nice!!

Cons:

The towels in the pool area were small, thin, and cheap feeling. We were wrestling a toddler getting out of the pool and back up to our room, and the towels were awful. We are not overweight people, and we couldn't even tuck a towel around us to get back to our room. It barely enveloped our toddler.

2026-11-07 • via Nuitee
K
Katie • family_with_children • us
8
2026-10-24 • via Nuitee
P
Patricia • couple • us
8
2026-10-22 • via Nuitee
I
Ines • couple • de
7
2026-10-20 • via Nuitee
R
Robin • couple • us
1
Terrible never arrived
Pros:

Never got there booked wrong address and booking com wldnt let me cancel when this hotel was 6 hours away from new Hamburg ny

Cons:

Didn’t stay there cldnt cancel even though figure my error 2 min after booking when I put address into maps app and took me 6 hours away when exit was 5 min to hotel I wanted. Really a shame when you book online in heavy rain and make a mistake and can’t cancel. Horrible unacceptable policy. Give a hour allowance. Shame shame we wl be disputing the charge and wl post on social media our dreadful experience

2026-10-19 • via Nuitee
S
Steven • solo_traveller • us
10
Pros:

It was peaceful

Cons:

Some loud noises, but short periods

2026-10-12 • via Nuitee
C
Carrie • solo_traveller • us
7
Holiday Inn Express Hamburg
Pros:

The staff was very friendly. Spacious rooms

Cons:

As a person that is only 5'1" the beds are far too tall. It was difficult to get in and out of them.

2026-10-09 • via Nuitee
B
Brian • couple • us
5
Pros:

I enjoyed the convenient of being so close to Highmark Stadium

Cons:

What I did not like about the property was having my credit card charged before I even checked in. I have not experienced that with any other hotel I’ve stayed in except Holiday Inn. It made me feel like I was going to be a no-show.

2026-09-19 • via Nuitee
R
Ralph Work • couple • us
9
2026-09-09 • via Nuitee
D
David • family_with_children • us
10
Wonderful experience at a very nice location!
Pros:

Staff were always helpful and accommodating and very polite.

Cons:

Different breakfast options

2026-09-01 • via Nuitee
G
Goss • solo_traveller • us
9
Nice stay overall
Pros:

Comfortable bed, good air conditioning, nice breakfast

Cons:

It was a little loud overhead

2026-08-09 • via Nuitee
R
Ryan • family_with_children • us
9
2026-07-20 • via Nuitee
J
Jennifer • family_with_children • us
9
Great!
Pros:

The staff was great, especially the front desk.

Cons:

BEWARE of Room 315. You can hear someone's toilet flushing (first time that has ever happened to me in a hotel) and it will jolt you awake every time you start to fall asleep

2026-07-06 • via Nuitee
D
Daniel • couple • us
10
2026-07-06 • via Nuitee
L
Lisa • couple • us
9
Clean & Comfortable! Staff is friendly and accommodating!
Pros:

Clean comfortable beds. Friendly staff. Good location.

Cons:

The beds were very high. Needed to climb up to get into them. They were comfortable but I felt like we needed a step stool to get up into them.

2026-06-10 • via Nuitee
C
Caryl` • solo_traveller • us
10
Pros:

Friendly staff, clean facility, good value laundry facility, and a very nice breakfast.

2026-06-09 • via Nuitee
T
Ts Q. Toshya M • extended_group • us
3
Very unsatisfactory. The pool
2026-05-31 • via Nuitee
M
matthew • solo_traveller • us
10
Pleasant convenient and a good value
Pros:

Good location clean

Cons:

The breakfast was not up to par

2026-05-29 • via Nuitee
C
Cindy • solo_traveller • us
10
Great place to stay
Pros:

Hospitality by the staff. The soup
And cookies. And the Pool. I’ll be back.

Cons:

Nothing

2026-05-25 • via Nuitee
A
Ashly • couple • us
10
2026-05-15 • via Nuitee