DoubleTree by Hilton San Antonio Northwest - La Cantera

Hotels
•
Doubletree by Hilton
9.4 (674 reviews)
6809 North Loop 1604 West , San Antonio , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Pets allowed
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Clean
Friendly staff
Great service
Cons:
Ineffective breakfast service
Limited amenities

Categories

Cleanliness
8.8
Multiple mentions of cleanliness being good, but room had minor issues.
Service
10
Exceptional service noted, especially from staff like George and Sasha.
Location
9.77
Consistently praised for its convenient location.
Room Quality
9.31
Rooms were generally clean and comfortable, but some complaints about size.
Amenities
8.76
Adequate amenities, though some guests noted a desire for more.
Value for Money
9.79
Good value based on cleanliness and service quality.
Food and Beverage
8.75
Breakfast service noted as inefficient but variety was acceptable.
Overall Experience
10
Overall positive experiences highlighted despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 23:01

Property Description

Convenient Location near University of Texas

Luxurious Room Amenities

All rooms at the DoubleTree by Hilton San Antonio Northwest - La Cantera feature modern conveniences such as a 50-inch flat-screen TV, microwave, and compact refrigerator. Enjoy complimentary tea and coffee-making facilities, as well as a back-lit mirror and hairdryer in each room for added comfort.

Fantastic Dining Options

Indulge in American fusion cuisine at the Fire & Water Restaurant, open for breakfast, lunch, and dinner. Choose between indoor and outdoor seating while savoring delicious meals.

Leisure and Entertainment

Relax and unwind in the outdoor pool and hot tub, or maintain your fitness routine at the 24-hour fitness centre. With upscale shopping and Six Flags Fiesta Texas just a short distance away, there's plenty to explore during your stay.

Book your stay at DoubleTree by Hilton San Antonio Northwest - La Cantera for a memorable and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SAT

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.4
Based on 674 reviews
Cleanliness: 8.8
Service: 10
Location: 9.77
Room Quality: 9.31
Amenities: 8.76
Value for Money: 9.79
Food and Beverage: 8.75
Overall Experience: 10
G
Guide04664112547 • Business
10
What a great experience.
Pros:

Krystle was incredible! She was so sweet and she knows how to make a mean Moscow mule!

2026-05-07 • via Tripadvisor
8
834logant • Business
10
Amazing customer service and food!
Pros:

The DoubleTree is one of the best hotels in the area. The hotel bar and restaurant are a great place to hangout, whether you are staying at the hotel or just a walk in guest. The food is amazing and the customer service is even better. Krystle is an amazing bartender and really makes the atmosphere feel like home. She is very friendly, and always treats her customers very well. Her positive attitude is great especially if you are looking for positive energy after a long day. Out of all the hotels in the area, I definitely recommend staying at the DoubleTree and highly recommended enjoying the atmosphere while you are visiting.

2026-05-07 • via Tripadvisor
H
Herman • couple • us
6
Pretty average
Pros:

The bed was comfortable

Cons:

I was given the wrong room

2026-05-05 • via Nuitee
J
jose alejandro • solo_traveller • mx
10
Pros:

Hubicacion

2026-05-04 • via Nuitee
W
William • solo_traveller • us
8
2026-05-04 • via Nuitee
R
Ronald • couple • us
1
Very disappointed with the quality of stay based on what you are charging for the stay.
Cons:

Only one elevator was working and the A/C on the floor was not working (3rd Floor) Very uncomfortable. For the price you are charging shouldn't have those lingering problems.

2026-04-30 • via Nuitee
S
Shawn • couple • us
1
Pros:

LOCATION

Cons:

ROOM AND BREAKFAST.

2026-04-29 • via Nuitee
Y
Y1021QMwillb • Solo travel
10
Amazing bartender
Pros:

Krystle was/is an amazing bartender. She was very knowledgeable about all drinks and was very friendly and inviting. She can make an amazing old-fashioned!

2026-04-27 • via Tripadvisor
M
Marisa • couple • us
7
Very friendly staff, wish it was a little more clean.
Pros:

Staff was very friendly and helpful

Cons:

Restroom was not cleaned before I arrived, shower pressure wasn’t the best.

2026-04-27 • via Nuitee
C
Cynthia • couple • us
8
Quiet area made for a relaxing stay.
Pros:

Staff was very attentive. Gym area was nice and clean. Gated parking was a plus.

Cons:

The knob got the shower had no markings which way was hot or cold. Hot water was excessively hot.

2026-04-27 • via Nuitee
G
Gianrico • solo_traveller • it
9
Pros:

Tutto

Cons:

Nulla

2026-04-24 • via Nuitee
O
Ortiz Cruz • family_with_children • us
9
2026-04-23 • via Nuitee
D
Dana • solo_traveller • us
9
2026-04-23 • via Nuitee
D
drmamiya • Solo travel • Austin, Texas
10
Above and beyond service
Pros:

I stay a many Hilton properties on a yearly basis. This property goes over and above to make sure the customer is comfortable and has an awesome experience. Krystle in the bar and restaurant, Ashley, Jessie, and Kenneth at the front desk, all have made sure my time at this property was a fabulous experience. The restaurant experience was the best!!! The chocolate chip cookies were the best I’ve had at any Doubletree.

2026-04-22 • via Tripadvisor
8
832tessl • Business
10
Great experience
Pros:

Have stayed here multiple times due to business travel. Great hotel and great service. Ashley has been so personable and kind every time I stay at this hotel and provides above and beyond service. Thank you!

2026-04-22 • via Tripadvisor
M
Michael • couple • de
8
2026-04-21 • via Nuitee
J
Jose • solo_traveller • us
10
Better then what I except I would 100 percent stay here again
Pros:

It was gated & near a lot of food

Cons:

Nothing at all it was good over all

2026-04-19 • via Nuitee
A
Alicia • solo_traveller • us
10
2026-04-15 • via Nuitee
J
Jorge • couple • us
10
2026-04-14 • via Nuitee
R
RobbieCM1 • Family
2
High theft risk area — be fully aware before booking
Pros:

I’m writing this so future guests can be better informed when evaluating their options.

During our stay, our car window was smashed overnight in the hotel parking lot and items were stolen. We were not the only ones affected—another car in the same parking lot had parts of the vehicle stolen as well. I understand this is a broader issue in the area—not something unique to this property, the hotel does have signage stating they are not responsible.

I was quite impressed on how normalized this situation seems to be. There are multiple warnings, including from the police, essentially telling you that if you leave anything in your car, you may lose it. That reflects a recurring problem in this area, not an isolated situation.

I hope more affected guests share their experiences so the hotel recognizes the importance of the situation and considers making a more meaningful effort to provide a safer environment. “We are not responsible” is definitely the easy way out, and if that is the position the hotel chooses to take, future guests should at least be fully aware of the reality of the area and decide accordingly.

2026-04-09 • via Tripadvisor