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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Family rooms
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Hiking
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Cycling
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Dry cleaning
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Bowling
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Non-smoking throughout
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Wheelchair accessible
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ATM/cash machine on site
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Electric vehicle charging station
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Vending machine - drinks
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Shuttle service (free)
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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First aid kit available
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
Review Highlights
Categories
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Property Description
Convenient Location
Situated just one mile from Kennesaw State University and 2.7 miles from Town Center Mall, Embassy Suites Atlanta- Kennesaw Town Center offers easy access to popular attractions.
Suite Amenities
Enjoy the comfort of air-conditioned suites equipped with a microwave, coffee maker, and two 32-inch flat-screen TVs. Each suite also features a living room with a sofa bed, perfect for relaxation.
On-Site Dining and Facilities
Start your day with a delicious buffet breakfast and savor American cuisine at Ruth’s Chris Steak House. Take advantage of the gym, business center, and complimentary shuttle service for a convenient stay.
Experience comfort and convenience at Embassy Suites Atlanta- Kennesaw Town Center. Book now for a memorable stay!
Guests must be 21 years of age or older in order to check in without a parent or official guardian. Valid ID is required.
Work will be done between 8:00-17:00, Monday through Friday.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Property Accessibility
- Ramp: No
- Entrance Leveled: No
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Ramp: No
- Entrance Leveled: No
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Braille Room Numbers: No
- Noticeable Room Number: No
- Room Door Peephole: No
- Service From TV: No
- Hearing Kit: No
- TV Alarm Clock: No
- Accessible Room Connecting Doors: No
- TTY Hearing Speech Impaired: No
- Toilet Grabbing Handles: No
- Adjustable Shower Head: No
- Bathroom Emergency Cord: No
- Bathtub Grabbing Handles: No
- Cabin Under Sink: No
- Shower Level Floor: No
- Handrails: No
- Stair Marked: No
- Pool Handrails: No
- Lift In Pool: No
- Spa Wheelchair Accessible: No
- Parking Wheelchair Accessible: No
- Public Toilets Emergency Cord: No
- Crouches Cane Impaired: Yes
- Elderly Impaired: Yes
- Electric Wheelchair: Yes
- Hearing Impaired: No
- Manual Wheelchair: Yes
- Visually Impaired: No
- Wheelchair Or Scooter Impaired: Yes
- Crouches Cane Impaired Score: 50
- Elderly Impaired Score: 50
- Electric Wheelchair Score: 50
- Hearing Impaired Score: 0
- Manual Wheelchair Score: 50
- Visually Impaired Score: 0
- Wheelchair Or Scooter Impaired Score: 50
Guest Reviews
The breakfast was wonderful and all the staff were amazing.
The hallway to our room had trash for both days we stayed, the couch was stained and the bedsheets for the pull out couch were very oversized and had been zipped in a bag so they were very musk. The hallway smelled of sour milk.
Everything!!!
The only issue i had was ding dong ditching and little kids kicking on my door
The food was very good. The crowded, disorganized access to the buffet was awful. There was no accessibility provision for someone using a cane or crutches. Almost impossible to find a seat. You should offer room service for those who need it.the in-room coffee maker had only 1 pod for coffee on my 2nd day. Also not provided 2 fresh water glasses on 2nd day. The TV channel selection was very poor. Based on photos shown on website, I expected accessibility features in the bathroom, but there were none. The towels were lightweight and rough. The ‘communal’ soap and lotion dispensers are a very bad idea - great potential for spreading germs or even contamination. I’m surprised the health department permits them. First hotel I’ve ever stayed in that did not offer complimentary shower cap and hair dryer.
See above. The value for cost was totally unsatisfactory. First time I’ve stayed at Embassy Suites in years and I was stunned by the decline in quality. Looks great on the surface, but every aspect of customer care is below expectation. I can’t believe I wasted almost $500 on such low quality.
Location
Lack of parking
Staff were all very nice and welcoming
Customer service was the best!!!
Nothing🤭 I did ask for a charger that they didn’t have but it’s my fault not theirs🤭
It was clean, friendly staff, great breakfast.
Paying to park when you already pay so much to stay. The fire alarm went off and we never saw an employee to know what was going on.
Location
A/C was not the best in the room.
The toilet in our bathroom was continuously running, and water had accumulated across the bathroom floor. I immediately contacted the front desk to report the issue. I was informed that maintenance would be sent to repair the toilet; however, no offer was made to relocate us to another room despite the unsafe and inconvenient conditions. It was not until I went down to the front desk in person and spoke with staff that arrangements were made to move us to a different room...
Additionally, I was advised by hotel staff to pay for parking using the QR code provided by the hotel. I followed those instructions and paid for parking; however, when I attempted to park, the hotel parking lot was completely full due to the number of vehicles present. As a result, I was forced to park across the street and was unable to utilize the parking for which I had paid.
I asked the front desk if the parking charge could be canceled or refunded since I was unable to use the hotel parking lot. The front desk clerk informed me that the charge could not be canceled and stated that the hotel owner owned all of the surrounding parking lots. However, that explanation did not address my concern. My issue was not who owned the surrounding lots, but rather that I paid for parking at the hotel and was unable to use the hotel parking facilities due to a lack of available spaces. I do not believe it is reasonable to charge guests for parking that they were unable to utilize.
Upon checking out, I returned my room key to the front desk. The clerk simply took the key and did not ask about my stay, whether any issues had occurred, or if there was anything they could do to improve my experience. Given the problems I encountered during my stay, this was another missed opportunity for the hotel to address guest concerns and demonstrate a commitment to customer service.
Staff
No Ac in room and the phones didn’t work.
Clean nice location
Wanted to charge for parking in handicap spot
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