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Facilities
Property facilities
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Terrace
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Pets allowed
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BBQ facilities
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Lift / Elevator
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Express check-in/check-out
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Fax/photocopying
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Facilities for disabled guests
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Car hire
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Non-smoking throughout
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Board games/puzzles
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Allergy-free room
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Outdoor furniture
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Key card access
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Self parking (surcharge)
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Private picnics
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Secured parking
Review Highlights
Categories
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Property Description
Spacious Accommodations with Kitchenette and Entertainment
The Candlewood Suites Harrisburg provides guests with spacious accommodations featuring a fully equipped kitchenette and a DVD player, perfect for a comfortable and convenient stay.
Indoor Pool, Hot Tub, and Fitness Center
Guests can enjoy the hotel's indoor pool, hot tub, and 24-hour fitness center, ideal for relaxation and staying active during their visit.
Convenience and Entertainment Options
With amenities like free Wi-Fi, a terrace with barbecue grills, and a 24-hour convenience store offering frozen meals and snacks, the hotel ensures that guests have everything they need for a pleasant stay.
Book your stay at Candlewood Suites Harrisburg now for a memorable and enjoyable experience!
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Please note that pool parties are not permitted at the hotel. Non guests are not permitted in the pool area.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Groups
When booking more than 6 rooms, different policies and additional supplements may apply.
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Pets
Pets are allowed. Charges may be applicable.
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Parking
Free private parking is possible on site (reservation is needed).
Location
Property Accessibility
- Ramp: No
- Entrance Leveled: No
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Ramp: No
- Entrance Leveled: No
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Braille Room Numbers: No
- Noticeable Room Number: No
- Room Door Peephole: No
- Service From TV: No
- Hearing Kit: No
- TV Alarm Clock: No
- Accessible Room Connecting Doors: No
- TTY Hearing Speech Impaired: No
- Toilet Grabbing Handles: No
- Adjustable Shower Head: No
- Bathroom Emergency Cord: No
- Bathtub Grabbing Handles: No
- Cabin Under Sink: No
- Shower Level Floor: No
- Handrails: No
- Stair Marked: No
- Pool Handrails: No
- Lift In Pool: No
- Spa Wheelchair Accessible: No
- Parking Wheelchair Accessible: No
- Public Toilets Emergency Cord: No
- Crouches Cane Impaired: Yes
- Elderly Impaired: Yes
- Electric Wheelchair: Yes
- Hearing Impaired: No
- Manual Wheelchair: Yes
- Visually Impaired: No
- Wheelchair Or Scooter Impaired: Yes
- Crouches Cane Impaired Score: 50
- Elderly Impaired Score: 50
- Electric Wheelchair Score: 50
- Hearing Impaired Score: 0
- Manual Wheelchair Score: 50
- Visually Impaired Score: 0
- Wheelchair Or Scooter Impaired Score: 50
Guest Reviews
Nothing great but it was fine
They checked someone else into my room that I prepaid and checked me into so
Done else’s room and charged me a second time. We had the same last name but I caught it at check in. I was assured 2 times day of check in and at check out i was only charged once. They gave me a receipt with that guests info and i assume my info to him.
If that wasn’t bad enough, 2 calls to the property and i was ignored. Still have no refund
Just like several other recent 1 star reviews, I was given a room that wasn't properly cleaned. I gave management two opportunities to make things right.
On day 2 they assured me that the room would receive a full cleaning - didn't happen. On day 3, same assurance - floors recieved a dirty mopping and trash was emptied.
What was my specific and detailed complaint? Shower curtain was giving off a horrible piss smell, dirty towel hanging over the shower curtain, clearly the shower wasn't cleaned at all. The coffee pot and every other appliance had clear signs of filth.
The GM and housekeeping are gone by noon so the clerk at the front desk has to deal with all of the dissatisfied guests.
As a government employee traveling on official business, I will be recommending this property be removed from the approved list of accommodations.
Everything was beyond horrible, checked in and was given a defective key upstairs and downstairs and back up with luggage... Room was unclean. Bugs and hair in bed.bathtub moldy and dirty. Front desk came up and have be new sheets and blanket. I was so freaked out I couldn't sleep. Didn't shower either.
My son and his family have not traveled overnight or more than 10 years, because he is a disabled vet. They decided you want to travel from Maine to visit us in South Carolina. I if I wanted to pay their expenses and make the arrangements. Reserved an ADA room for their family of three. The room was was dirty upon check-in. Fire alarm went off almost immediately, and of course the elevators lock. They had a chat with a local later who said the alarms will go off frequently . Anyway, he took the stairs in in his wheelchair. Before you criticize that move, imagine, in addition to no use of legs, also having PTSD. Could you sit in the so-called refuge area with the alarm screeching and strobe lights flashing , waiting to be rescued? And his family wasn't going to leave him behind, so he took the stairs in his wheelchair. Got to the lobby and complained about the dirty room, and that he did not want to be on an upper floor after the fire alarm experience. They were put in a one bed room, so one of them was not going to have a bed. Ask for a cot, they don't have them. Asked for an adjoining room, none available. Apparently no second room available either. I called customer service four times, and they reached out to the general manager who we never heard from. Finally they decided to crash as they still have a long trip the next day. Checked out, looked at the invoice, that double charged for the ADA room they never slept in.
Wish I'd checked the Google reviews ahead of time, they are horrendous. Avoid this place at all cost. In fact, sleep in your car, you'll be better off.
Made my fifth call to customer service this morning, I'll update if anything changes.
No breakfast
Breakfast
Good location
Long wait to check in. Loud voices in the lobby at 1:00 am.
Location
Cleanliness
Location
Dear Candlewood management and Marriott Corporate Customer Relations,
I am writing to formally escalate a serious complaint regarding a recent stay at one of your properties near Hershey Park. This matter requires urgent corporate attention due to significant concerns involving health, safety, and sanitation standards.
While I want to acknowledge that the front desk associate demonstrated professionalism and excellent customer service, the overall condition of the hotel reflects a critical failure in management oversight, housekeeping practices, and maintenance operations.
From the moment we entered the property, it was evident that basic cleanliness standards were not being upheld. There was discarded clothing appearing to be shorts or underwear left on the floor near the elevator, which had not been addressed by staff. This alone raised immediate concerns about routine cleaning and supervision of common areas.
Upon entering our room, we encountered a strong musty odor of mold. A closer inspection revealed multiple sanitation failures:
• The pull-out sofa bed contained an old blanket covered in food crumbs, clearly left behind from a previous guest
• The bathroom emitted a strong urine odor, and the floors appeared unclean
• The table surface was sticky and had not been wiped down
• There was leftover food in the refrigerator from a prior guest ( square cheese)
• The closet contained dirty linens and a used pillow instead of clean, sealed bedding
• Kitchen cabinets were empty, while dishes and cups remained inside the dishwasher, not properly stored
When we brought these concerns to the front desk, the response further highlighted operational issues. Instead of housekeeping addressing the situation, the front desk associate personally came up to our room and provided us with clean linens and asked what else needed to be cleaned so she (herself), could clean our room to accommodate our stay.
Staff was helpful and pleasant
Hotel has lots of signs of wear. Needs updating.
It was okay because I was actually able to sleep a little bit in the bed was comfortable
For one, need to change the area of smoking why would I want to walk into the hotel and be surrounded by people that are smoking on either side of the entrance walking through a cloud of cigarette smoke? 2, the managers, or whoever they was on night shift. First of all, I came downstairs to the lobby on 2 occasions to go to my car, and he was sitting in the lobby chairs feet on the chairs, picking his toes With dirty feet at that. 3 The windows in the rooms open and twice the guy in the room Next to me at first I was like. Why does it smell like cigarettes in here? And my son told me that when he went to the car, the guy in the room next to us, on the second level, was basically hanging out his window, smoking a cigarette the smoke was traveling. Also I know that's an ongoing thing with hotels, but it's like you guys do not thoroughly clean your rooms all the dishes in the the drawer and just so many things around the room Just look like it hasn't been wiped or cleaned in so long. Like The room looked clean , but once you touch surfaces or looked at surfaces closely it's dirty the bathtub I had to go and get cleaner and clean the bathtub. Like you guys get paid to clean like And I'm always skeptical about the bed sheets because sometimes it's like if you barely mess up the bed, they just pull the sheets back into place. The location is kind of secluded, but I mean, it depends on who's staying where but it's not really much around the hotel if you need quick access to something you have to drive about. 5 minutes or so away, which is not bad? And just overall the smell of the lobby and going into the elevators upstairs into the hallways, it's just like a funky smell. And then also I had to wipe my door down because there was just so much dirt on the door from people pushing it open and I'm just like as housekeeping You guys don't see these dirt stains on the room door when entering!!!!
I had an excellent stay at Candlewood Suites Harrisburg Hershey and was honestly very impressed from the moment I arrived. The check-in process was quick and easy, and the staff was extremely friendly, welcoming, and professional. They made me feel comfortable right away and were always helpful whenever I had a question. Customer service here is definitely top-tier.
The room was very clean, spacious, and well put together. I really loved having the full kitchenette — it made the stay so much more convenient. Everything was stocked with the essentials, and the appliances were clean and in great condition. The bed was very comfortable, the room was quiet, and I was able to relax without any noise or disturbances. You can tell the hotel takes pride in keeping the rooms well maintained.
The entire property felt safe, clean, and well cared for. The common areas, hallways, and outside of the building were all neat and organized. I also liked that the location is perfect — close to Hershey, restaurants, stores, and the highway, but still quiet enough to get a good night’s sleep.
One thing I appreciated the most was how peaceful the atmosphere was. Sometimes hotels can feel crowded or loud, but this stay felt calm and comfortable the whole time. It really felt like a home away from home instead of just a place to sleep.
Overall, I had a great experience and would absolutely stay at Candlewood Suites Harrisburg Hershey again. I highly recommend this hotel to anyone visiting the Harrisburg or Hershey area, whether it’s for a short stay or something longer. Definitely a 5-star experience for me.
The manager (Owner?) came to my room to fix my TV. Excellent service. Very friendly. I felt safe traveling alone.
Location
Everything
Carpet was dirty, front desk person came to vacuum. Sheets smelled clean but had multiple hairs on both beds. Room was super hot, could not get cooled down. Kitchen not adequately stocked with basic necessities.
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