SpringHill Suites by Marriott Charlotte Ballantyne

Hotels
•
SpringHill Suites
8.8 (188 reviews)
12325 Johnston Rd, Charlotte, North Carolina, 28277 , Charlotte , US
1-704-817-1500

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Facilities

Free breakfast
Express check-out
Electric car charging station
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
Free WiFi
24-hour front desk
Express check-in/check-out
Continental breakfast
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Good amenities
Cons:
Issues with room comfort
Maintenance concerns

Categories

Cleanliness
8.05
Specific mentions of cleanliness were mixed, indicating some issues with maintenance.
Service
9.55
Service was praised consistently, with mentions of friendly and professional staff.
Location
9.05
The location was convenient for access to local attractions.
Room Quality
7.55
Several reviews mentioned issues with room quality and comfort.
Amenities
9.05
Amenities such as the indoor pool were particularly appreciated, though some limited hours were noted.
Value for Money
9.05
Value for money received mixed feedback, particularly regarding room comfort.
Food and Beverage
8.55
Breakfast received positive comments, but with suggestions for improvement.
Overall Experience
9.55
General sentiments were positive, despite some specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 06:50

Property Description

Recreational Amenities: Indulge in the indoor pool and 24-hour fitness center for a relaxing stay.

Additional Features: Stay connected with complimentary wireless internet access while shopping at the gift shops/newsstands.

Event Space: Host successful events at the 3392 square feet conference space and 3 meeting rooms.

Wrap up your day with a drink at the bar/lounge. Book your stay at SpringHill Suites by Marriott Charlotte Ballantyne for a memorable experience.

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    LGBTQ friendly

See all policies

Location

Guest Reviews

8.8
Based on 188 reviews
Cleanliness: 8.05
Service: 9.55
Location: 9.05
Room Quality: 7.55
Amenities: 9.05
Value for Money: 9.05
Food and Beverage: 8.55
Overall Experience: 9.55
T
Tony • solo_traveller • us
10
2026-05-29 • via Nuitee
L
Lori • couple • us
10
Reatace to relax
Pros:

Beds are very comfortable

Cons:

Pool water could be changed

2026-05-28 • via Nuitee
C
chris • couple • us
9
2026-05-28 • via Nuitee
M
Mills • solo_traveller • us
10
2026-05-21 • via Nuitee
J
Jessica • couple • us
10
2026-05-21 • via Nuitee
W
WALTER • solo_traveller • us
10
Pros:

Todo

Cons:

Nada todo estaba exelente

2026-05-18 • via Nuitee
T
Tryphena • family_with_children • us
10
2026-05-12 • via Nuitee
S
syphertt • family_with_children • us
10
2026-05-07 • via Nuitee
I
Iris • solo_traveller • us
9
2026-05-04 • via Nuitee
B
bennettsmith1 • family_with_children • us
9
2026-05-03 • via Nuitee
M
Maurice • family_with_children • us
10
Pros:

All

Cons:

Nothing

2026-05-01 • via Nuitee
S
Shanitra • family_with_children • us
10
Amazing
Pros:

Everything

2026-04-27 • via Nuitee
M
Mills • couple • us
10
2026-04-27 • via Nuitee
C
chauncey • couple • us
9
2026-04-24 • via Nuitee
D
Devin • family_with_children • us
10
2026-04-21 • via Nuitee
A
Andrew • couple • us
10
2026-04-20 • via Nuitee
H
Halima • couple • us
1
The only thing I liked was the safe area
Pros:

Location was great

Cons:

I didn’t get any rest due to hearing alarms all night didn’t experience the breakfast due to lack of sleep let alone there were kids in the next room making a lot of noises as well

2026-04-20 • via Nuitee
S
Samuel • couple • us
10
Perfect had a blast
Pros:

Very Clean

Cons:

Nothing

2026-04-16 • via Nuitee
G
Gillian • family_with_children • us
10
2026-04-13 • via Nuitee
R
Raquel • family_with_children • us
8
Enjoyable stay
Pros:

I love the fact that the front desk male clerk was so helpful, he was full of energy and very informative. He also had a very welcoming personality. I’m planning on relocating and he gave some helpful information. I also like how the rooms were set up. Very nice looking and up to date. We had a view of the street which I enjoyed. The hotel also had a bar and patio area which I enjoyed. Definitely was a beautiful building. The water had a nice pressure and it was hot which I also love.

Cons:

The bed was not comfortable (to me) and the breakfast was a 4/10. I wish they also served scrambled eggs and bacon. I noticed heavy dust surrounding our tv area, wasn’t a big deal I used some Lysol wipes to wipe down heavily used areas. I wished they had attachable shower hose for the shower.

2026-04-13 • via Nuitee