MUR Hotel Faro Jandía

The loveliest hotel in the loveliest area.

Location right on the beach and salt marshes meaning wonderful walks, views and in nature as well as being along a really lovely shopping street. Beach and sea were lovely. Morning runs were scenic and peaceful.

The hotel itself was amazing. Friendly greeting with cava on arrival. Treated with such a warm welcome after a long trip.

Rooms were lovely, clean and well maintained. Food was great. Even when not keen on the choices there was always something to eat. Desserts were amazing and staff friendly and helpful, nothing was too much trouble.

There were always sunbeds available and none of the sunbed wars you often get.

Pool clean and well lifeguards.

The spa was wonderful and when on the one occasion there were young people messing around staff sorted it instantly.

I cannot think of a single thing I would change except staying longer (and we stayed for 3 weeks!)

First trip to Jandia and goat stay in a MUR hotel. If we could come for Christmas we absolutely would be and we will definitely be back.

So many lovely days in the most welcoming place I have stayed - definitely recommend wholeheartedly!

I’m currently sitting on the plane waiting to fly home, so I thought I’d take the opportunity to write a quick review while everything is still fresh in my mind.
I have to admit, I was a little nervous about this hotel after reading a couple of reviews, but I needn’t have worried. This is a fabulous hotel, in an amazing location next to a beautiful beach, and we couldn’t have asked for a better holiday.
Location
Situated in the south of the island, the hotel is around a 1–2 hour transfer from the airport. The hotel is directly opposite the beach, with a promenade running alongside it, which is perfect for those much-needed evening walks or morning runs.
It’s fair to say there are very few British tourists at the hotel or in the resort. Most of the staff and locals speak German as their second language, largely due to the number of German tourists who visit the area.
The beach is amazing beautiful sand and incredibly clear water, which is perfect for swimming. The beach is also used by nudists, although during the two days we spent on the beach, we only saw a handful of men, so it certainly didn’t affect our experience.
Cleanliness & Rooms
The hotel is immaculately clean. The rooms and all communal areas are maintained to a very high standard.
The décor is mainly oak wood, which some people might consider slightly dated, but everything is clean, well maintained and, personally, I really liked the look.
We had a family room with a pool view. My daughter had a two-seater sofa bed which converted into a small double — absolutely brilliant and much more comfortable than I expected.
Staff- The staff are friendly and helpful. As mentioned, English is effectively the third language, but we had no problems communicating.
I’ve read some reviews describing the staff as rude, but that certainly wasn’t our experience. We found everyone to be pleasant and accommodating.

Dining
If, like me, you’re used to traditional All Inclusive hotels with wristbands, buffet-style lunches and dinners, then the dining experience here is completely different.

The hotel is relatively small compared with many other All Inclusive resorts, and the dining experience is much more like being in a restaurant, tablecloths, napkins and waiter service for drinks.
If you’re expecting a busy, hustle-and-bustle All Inclusive environment, you won’t find that here. Personally, I really enjoyed the more relaxed approach.
Breakfast- Breakfast has everything you would expect continental options, pastries and a full cooked breakfast.
Lunch- Lunch is served in the snack bar. With All Inclusive, you have a menu of around 28 different dishes, ranging from tapas, burgers, pasta and fish dishes, along with a salad bar. You can order as many dishes as you like, but again, it feels much more like eating in a restaurant rather than queuing at a pool bar for a buffet.
Dinner- Dinner has the usual salad and dessert bars, while the hot food options change each evening. There is always a fish selection, including prawns, salmon, tuna, swordfish and more. There are also plenty of options for children, including pizza, chips and pasta, alongside different hot dishes each night. We stayed for nine nights and genuinely had something different to eat every day. The food is amazing!
I’m not sure I can go back to the old-school All Inclusive experience after this! 😂

Pool & Entertainment-
The pool area is generally very quiet, which I can only assume is because guests split their time between the hotel and the beach. There isn’t an entertainment team, so the pool area is lovely and relaxing exactly what we wanted. The evening entertainment is slightly hit and miss. They have guest musicians and dancers come in, but there isn’t any dedicated children’s entertainment.
Facilities & Final Day
We absolutely loved this hotel. Even on our final day, when we weren’t due to leave until 17:30, the hotel allowed us to keep our room until we left at no extra charge. That was a fantastic touch and made the final day so much more enjoyable.
I didn’t personally use the spa, but my wife did and said it was really nice, with some good equipment.
The hotel only has one bar, which can occasionally mean a bit of a wait, but the drinks selection is good. They use well known international brands rather than local brands.

Overall

We absolutely loved our stay and will definitely be looking to return. Hopefully this review helps anyone else who might be considering staying here.

MUR Hotel Faro Jandía & Spa is an absolutely wonderful hotel, and we thoroughly enjoyed our stay. Everything was exceptional: the location is fantastic, right next to the beach and the lighthouse of Jandía, the rooms are spacious and spotlessly clean, and the staff are extremely friendly, attentive, and professional.

The food was excellent, with a great variety of choices, and the pool and relaxation areas are perfect for a peaceful holiday. We also really enjoyed the spa, which is a fantastic added bonus to the hotel.

What impressed us most, however, was the genuine care and attention given to guests. You can really feel that the entire team wants every guest to have a wonderful experience and leave with beautiful memories.

One area that could definitely be improved is the table service during breakfast and dinner. Another point of concern is the price of the parking => day/nights.

We will definitely come back! We highly recommend this hotel and would wholeheartedly recommend it to anyone looking for a relaxing and memorable holiday in Fuerteventura. ❤️🌴☀️

Extremely disappointing experience
We stayed at this hotel this week as a family of five, and unfortunately, the whole trip was a bitter disappointment. The biggest issue by far was the attitude of several members of staff, who were rude, unhelpful and, at times, extremely patronising towards both me and my family.

On arrival, after a long day of travelling, we were told that despite having booked and paid for a Presidential Suite, we were only permitted to use two of the three bedrooms. We had specifically chosen and paid for this suite because we needed the additional private space for our teenage children. The lady on reception was rude and unhelpful, and we were simply told to return in the morning and that it would be sorted out.

Unfortunately, the following morning we were met by another member of staff who was equally unhelpful and very patronising towards my husband. They remained insistent that we could not use the third bedroom that we had paid for, which was incredibly frustrating and completely unacceptable.

Sadly, our experience with the restaurant and bar staff was no better, with the exception of a few genuinely lovely members of staff. On several occasions, staff were unfriendly and even simple requests seemed to be treated as though they were a major inconvenience.

We also witnessed staff speaking loudly to each other in Spanish while appearing to make negative comments about guests. Whether or not we understood everything being said, the way this was done in front of guests was extremely unprofessional and uncomfortable.

Overall, we left feeling very disappointed and unwelcome. A hotel stay should be relaxing and enjoyable, but unfortunately this experience was neither.

I would not recommend this hotel and, based on our experience, we certainly would not return. Awful and incredibly disappointing.

Our official complaint has still not been aknowledged as of now a week after it was sent via email. No attempt to contact us or offer any apologies or explanations.

My wife and I stayed in a superior room with sea view located on the 5th floor with a great view overt he pool area and beyond to the beach and lighthouse.
The room was spacious, light and airy with plenty of storage space, although the furniture did remind me of 1970s G-plan. The ensuite had a walk-in shower, which always had plenty of hot water. The room was kept clean and tidy by the housekeeping staff, in fact the whole hotel was very clean. The only downside to our room was the air conditioning, which was just powerful enough to keep the room cool.
Breakfast and dinner were taken in the spacious dining room or on the terrace facing the pool. Both are buffet style with hot and cold food, the freshly squeezed orange juice at breakfast was especially good. My wife and I thought though that the dinner menu was slanted towards the Germans who are the majority of the clientele in the hotel. The food though at both meals was very good.
Gentlemen are requested to wear long trousers at dinner, this is non-negotiable.
The evening entertainment was mixed, on the stage inside the hotel or on the terrace outside the hotel. The standout acts for use were the spanish duo playing traditional spanish songs on their acoustic guitars, Betty (a spanish Anastacia) playing a mix of pop and rock songs on her guitar to a backing track and the spanish gentlemen ( whose name I have forgotten) who played his electric guitar to backing tracks, covering the likes of U2, Dire Straits, Queen, Pink Floyd, AC/DC & Santana among others.
Would my wife. and I recommend this hotel, yes, it is in a good location, the food is good, the staff are very friendly and helpful, although they do assume that you are german, so a few words in that language is useful and the beach opposite the hotel is fantastic.
Also we had a taxi transfer from the airport, because Morro Jable, where the hotel is located, is almost at the southern end of Fuerteventura. This took an hour, not sure how long a bus transfer would take.

Came here as a party of two. We mainly saw elderly German tourists at this hotel.
The rooms were good and good quality but a little dated.
Customer Service from the Cleaning staff was superb, all very friendly and very good at their jobs.
Customer Service from the Catering staff was a little different though. Chefs were polite but the Waiting On staff were either very inexperienced and couldn’t complete simple tasks or were rude and arrogant with one of the Waiters actually shouting at our party of two because we had the audacity to pick a table that was meant for a larger party of two (all the other tables had either not been cleared or they were taken).
On officially complaining to Reception staff about this Waiter we, the customer, had to chase this complaint up ourselves as I suspect they wanted to just forget about it.
The hotel gym was very poor (see photo) and most of the equipment was either faulty or missing and was like a sweat box as there was no a/c for this room either. Staff “downstairs” at the desk were very polite though.
The general area is okay but towards the end of our visit we did notice people “hanging around” outside the main hotel entrance which looks very suspect and at one point the hotel staff locked the main door.
Would I come here again, no.

Yes it was a beautiful place to be …..BUT there were so many odd situations during our stay that made us so happy to be leaving after 2 weeks… too long. So the first one and the worst one. Breakfast finished at 11am we went at 10.40 got everything we needed well before 11am. At 11,05 we were still finishing our breakfast and a young, obnoxious guy came along and tried to take our plates while we were still eating. He stood watching us shouting you have 5 minutes,,,the rudest person ever. I was shocked never ever been treated this way. Then the evening meals were awful considering this was a 4 star hotel.mushy broccoli and awful seafood. The hotel is deathly no warmth or happiness. The cleaning staff were wonderful and friendly. The room was wonderful but I would never recommend this place if you want a happy environment there is something not quite right and it shows.

Delighted with our stay in a superior room with a sea (& pool) view & all inclusive. Stayed with my adult daughter on my birthday week. Lovely spacious room & big comfortable twin beds pushed together. Excellent large & quite private balcony with sunbeds, table & chairs & good views. Close to a range of shops & a very short walk to the sandy beach. Morro Jable village about 15 mins easy walk away. Parking available on the street close by (or private underground car park if you qualify). Arrived late but there was cava at reception & a magnificent 3-course meal saved for us (+ more cava!). All the staff were welcoming, hard-working & helpful. Pool was heated & there appeared to be sunbeds available most of the time (not always in the sun at this time of year!). 3 tennis courts & table tennis but crazy golf looked neglected. Good bar & excellent cocktails. Plenty of tasty variety for breakfast & dinner (labelling could be improved though). Entertainment was variable & typical of the Canary Islands but most not for us! Cute ‘resident’ cats … & a hedgehog family around the covered outside smoking area. We love the peace of Morro Jable & hope to return - almost certainly to this hotel as it offers exceptional value for money.

I booked a weeks holiday at the Faro Jandia through Jet2 staying on a half board tariff in a sea view room. I travelled with my son . It was his suggestion to return to this hotel after a successful trip at the same time last year. I have stayed at this hotel many times either with my son or my wife and on each occasion I have found the hotel to be excellent. Its location is well placed for the excellent beach and the shops or if you fancy a relatively short walk into the old town itself .
The one drawback for this hotel is the coach transfer offered by Jet2 . Its takes at least 90 minutes on the bus and you tend to be one of the last drop offs which after a late arrival time meant we arrived at the hotel after 11pm . Car hire is very competitive in Fuerteventura so I think if we are to return to this hotel I would hire a car at the airport and commute myself. Alternatively you could book the hotel directly and if you stay 12 nights or more the hotel will pick you up.
On arrival check in was quick and efficient and they provided a cold meal in the dinning room.
The rooms are all very similar . They are spacious and provide tea making facilities and a fridge and also have plenty of seating with a decent sized balcony. The bathroom had a good walk in shower WC bidet and WHB which all work well .
Our room was cleaned well and towels and bed linen are changed at your request. Beach towels are also provided . The view from our room was reasonable however from past experience the higher up you are the better it is.
Breakfast in the morning provides most items you would expect. I did not see an option for poached eggs but the orange juice is freshly squeezed and if you want some Fizz added or even vodka to perk you up this is available. There was a very good variety of breads on offer which is nice and personally I liked the freshly made pancakes.
Dinner in the evening was usually on a themed basis . Some of the freshly cooked items could be underdone so watch carefully when they are cooking it to make sure it is done to your preference, The deserts are in my opinion the star of the show. Everyone I had was delicious. The small thing I might criticise is the variety of cheeses on offer which is limited.
The other point to note are the bar prices which I thought was reasonable. We had some really nice wines with our meal and reasonable prices. There is an all inclusive package available but this tends to limit the drink choices so personally its not for me but might be for others.
The service from the staff at all meals and also from the bar was excellent so if you feel the same I would encourage to personally tip where you felt is due.
We hired a car from a Cicar so we could explore the island and also play golf a few times . The hotel charge for parking however generally I found parking on the main street to be straight forward. We also arranged to return the car at the airport which avoided the return bus trip.
My son used the gym and spa a lot . He found the gym quiet with the indoor pool and sauna generally well used.
Overall I find this hotel great value even after five visits and would certainly consider a sixth visit. Looking around the dining room I did notice some familiar faces so I think the hotel does attract a lot of repeat customers which tells you something.

This was our second visit to this hotel and resort. It really is a very central location but a calm and tranquil oasis. Rooms are large, well equipped and kept very clean. Food is good with lots of choice. The staff are absolutely amazing. There is also an indoor spa which is definitely worth a visit. Hopefully we will return soon.

Another great stay at this hotel. Yes, it is predominantly German but there are English and Spanish people too, all guests friendly and I get to practice my school German and Spanish ! We met new people and saw guests we’ve seen there previously.
Friendly and welcoming Hotel staff. Large room with very comfortable bed, sofa and a large balcony with reclining chairs and foot stools with a pool view and a view of the sea and lighthouse. Guaei kept our room clean and tidy.
The staff work hard both at lunchtime and evening and you never have to wait long to be served.
The hotel is in a good location and there are plenty of shops nearby if you fancy doing some shopping. There are a couple of supermarkets if you run out sun cream or anything else you might need. You can hire sun beds and umbrellas on the beach and beach bars if you are not wanting to go back to the hotel for lunch.
We always stay on an All Inclusive basis as it gives free entrance into the spa and if you are staying 12 nights or longer, there is a free airport transfer which is greatly appreciated.
We have never had a problem with the food in the evening, salad bar and always 2 options for meat or fish, with a choice of vegetables, potatoes and pasta dishes and even a roast! If you have a sweet tooth, small dessert cakes and ice cream and a cheese selection if you have room!
We enjoyed the entertainment, it finishes at 11pm with the bar closing at midnight. It was lovely to see the Manager again who plays the saxophone on a couple of evenings. Great ABBA act, we also really enjoyed the singer/saxophone act and acrobatic acts. DJ Herbie plays a couple of nights, takes you back to the 80s!
It was lovely to see some familiar faces - Veronica/Juan/Ruth/Manuel/Daniel/Freddy/Fefe and Aruncha - apologies if I’ve spelt that wrong. There were other members of staff that gave us excellent service but unfortunately didn’t catch their names.
Really looking forward to coming in December.

We stayed here in March 2025. It is a long way from the airport, and we would suggest a private transfer to minimise travelling time. The hotel is very well situated very near the centre of the town, and with a vast sandy beach just across the road, and many shops, some high-end nearby. The hotel entrance is in the middle of a line of shops, but once inside it is like an oasis. Food was mixed, all buffet style. There was nightly entertainment, some quite good, but the drinks service was terrible at times due to shortage of staff. The hotel had a lovely pool area. We enjoyed the town - the number and variety of the shops. Great walks along the beach in both directions, and through the older parts to the small harbour.

Essen ist ok. Betten sind ok. Fast alle Mitarbeiter sind sehr freundlich und hilfsbereit. Die Lage ist ausgezeichnet. Es ist sehr ruhig und entspannt. Leider gab es im Spa gerade Sanierungsarbeiten, was diesen Bereich ungenießbar machte.

Super Lage! Riesiger Strand in wenigen Minuten erreichbar. Superior Zimmer mit großem Balkon und Liegen. Am Pool immer genug Liegen frei, das „Reservieren“ der Liegen wird vom Personal aktiv eingedämmt.

Over the past 2 years I have stayed at this hotel for a period of 5 weeks and thoughly enjoyed the stay, but at the last visit I noiced unusual delays in getting respose to queries from reception with often little interest and a lack of urgency shown. Reception was often looked after by poor English speaking employees, as hotel guests appeared to be prominently German I guess there is little reason for any re-training as the hotel mainly caters for non English speakingand as I get along with a little Spanish rarely had any problems, however this incident did concern me and other guests standing around the reception area.

I heard a hotel receptionist arguing with a customer, who was about to check out of the hotel, the guest was accused of not paying the hotel account and raised her voice and shouted "your not leaving until you show me the account paid receipt" in perfect English ! An inexcusable and highly embarrassing outburst by the hotel receptionist, the poor departing guest and other guests waiting to check out were clearly shocked by this unnecessary outburst.

I did notice the hotel receipt was handed to the reception lady who muttered a thank you but with no reception manager appearing I did wonder if these events happened frequently.

Beware, don't forget to have all receipts ready for inspection when checking out.

Leider sind die Zimmer in die Jahren gekommen. Die Badzimmer sind zwar sauber aber schwer verbraucht. Rennovierung wäre dringend nötig.

Stayed here for ten nights n March in a superior sea view room. We had stayed here about nine years ago and enjoyed the hotel and the fabulous beach. The hotel is very well situated to walk into Moro Jable.
The hotel itself is excellent. The rooms, the dining room. the bar and the pool area are well maintained and very welcoming. The staff are very friendly. The bar prices are very reasonable and there is a water and ice dispenser in the bar area by the pool where you can help yourself to cold drinks.
Sadly, the food was a big disappointment. We stayed on half board and the breakfast was OK although there was no porridge! The dinners were a big let down. Not a lot of choice and very repetitive. The cooking station provided very small pieces of fish or thin steak not very well cooked.

I don't usually return to hotels, I take the attitude that it's a big world and there are thousands of hotels to choose and it's always exciting trying new places. However I had been here on a solo visit about 10 years ago and was impressed so thought I'd revisit it with my partner, and guess what, I'm even more impressed!
We had a top floor superior Seaview room, which was well worth the extra. The room was extremely spacious with a huge balcony complete with table chairs and sunbeds. The bed was comfortable with nice quality bedding and towels, it had everything you could wish for including beach towels, sunhats, robes and slippers.
I enjoy showering and the shower was excellent, plenty of hot water with good pressure in a spacious cubicle.
Lighting was good for applying make-up etc with a separate shaving mirror.
The hotel was dominated by German guests however I find that the Germans have high standards so for me this is a plus.
We were on a half board basis, breakfast was more than adequate, I found the eggs to be especially good.
Dinner was always very good, there was always something to tempt,we particularly liked the white linen table cloths and napkins, I hope they persevere with it as it certainly adds a touch of class to the room when so many other hotel restaurants seem to resemble school canteens, could even add candles in the evening?
We never got to use the spa so can't comment but I'm sure it's outstanding.
Lastly the staff, absolutely outstanding, everyone we came in to contact with was brilliant and couldn't do enough for you, they even arranged for me to watch a particular football match in my room.
We will return.

9 lovely sunny days at this hotel cannot fault the hotel deserves its 4 stars.
Used the spa very good everything clean and spotless loved the table cloths in resturant not like some hotels wooden tables sprayed with cleaner after use.
Evening entertainment a bit iffy
Food a BIG let down specialy the cooking stations food under cooked chicked, fish raw! coud not be eaten for fear of upset tummy felt guilty leaving food on plates to be taken away, but there is plenty of salad and desserts a plenty. did not go hungry.
Will not be back but not because of the hotel its just a bit quite after dark for our liking in the resort.

A lovely hotel in a lovely place. Great value for money. Staff excellent, really nice, friendly helpful and professional. Definitely a hotel we we return to. Big shout out to Ivan on reception, very helpful chap.