Grand Hotel Palace

Hotels
7.9 (1464 reviews)
Lungomare Mediterraneo 57 , Marsala , IT

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Welcoming staff
Delicious breakfast
Cons:
Cleanliness issues
Inadequate amenities

Categories

Cleanliness
6.98
Issues with cleanliness mentioned in reviews, including cockroaches.
Service
8.95
The staff were praised for being helpful and welcoming.
Location
8.49
Generally convenient location, although some reviews noted unappealing streets nearby.
Room Quality
7.94
Rooms were described as spacious and comfortable, but some issues were raised about bedding quality.
Amenities
7.47
Amenities were mentioned as lacking, especially a missing iron.
Value for Money
7.93
Mixed feelings regarding value; some reviews felt it did not live up to a 5-star standard.
Food and Beverage
6.98
Breakfast received criticism for quality.
Overall Experience
8.45
Guests enjoyed their stay despite some notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 12:01

Property Description

Luxurious Seafront Retreat

Outdoor Pool and Sea-View Terrace: Enjoy a refreshing dip in our outdoor pool or soak in the stunning views from our sea-view terrace.

Gastronomic Delights: Indulge in Sicilian cuisine at our elegant restaurant, sample local and international specialties, and choose from a selection of wines in our cellar.

Convenience and Comfort: With air-conditioned rooms, flat-screen TVs, and buffet-style breakfast, your stay is bound to be comfortable and relaxing.

Experience the charm of Marsala and its surroundings while enjoying top-notch amenities at New Hotel Palace. Book now for an unforgettable stay!

Important information:

The garage is available at extra costs.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Thu, Oct 1, 2026 until Sat, May 1, 2027
Hot tub/jacuzzi is closed from 2027-12-31 until 2026-05-29
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TPS

Location

Guest Reviews

7.9
Based on 1464 reviews
Cleanliness: 6.98
Service: 8.95
Location: 8.49
Room Quality: 7.94
Amenities: 7.47
Value for Money: 7.93
Food and Beverage: 6.98
Overall Experience: 8.45
P
Pietro • extended_group • it
10
Bellissima struttura
Pros:

Colazione fantastica

2026-09-19 • via Nuitee
L
Liesbeth • couple • nl
8
2026-09-18 • via Nuitee
W
Wendy • couple • us
9
Charming hotel that fit what we needed for a couple of nights.
Pros:

Breakfast was good. Staff were all excellent. Location isn’t bad it’s just on a main road with traffic so not easy to walk into old town,

Cons:

A main bar area with music would have been nice. Staff were very kind but clearly overworked.

2026-09-18 • via Nuitee
C
Clara • couple • es
8
Maravilloso desayuno y amabilidad del personal!
Pros:

Nos encantó el desayuno y la amabilidad del personal!! Se nota un trato familiar. La habitación era muy amplia y la piscina del hotel también.

2026-09-18 • via Nuitee
F
FABIANO • solo_traveller • it
9
2026-09-16 • via Nuitee
M
Marianna • extended_group • it
10
lo consiglio.
Pros:

accoglienza puliziia

Cons:

tutto sodisfacente

2026-09-16 • via Nuitee
P
PlayCrate • solo_traveller • it
10
2026-09-16 • via Nuitee
G
Giuseppe • solo_traveller • gr
6
Pros:

Stanza accogliente una piscina molto bella

Cons:

La posizione richiede necessariamente che per andare in centro città o al mare l'utilizzo dell'auto

2026-09-15 • via Nuitee
A
Anamaria • extended_group • br
9
2026-09-14 • via Nuitee
F
Fiona • extended_group • gb
9
Relaxing in a lovely environment lovely swimming pool as well
Pros:

The breakfast was excellent. Location very quiet. Had to taxi every time we went out

Cons:

We needed to be a little more central as don’t drive. A bottle of rose wine was £45 Euros!!!!

2026-09-13 • via Nuitee
A
Alexander • solo_traveller • de
10
Pros:

Tolles Hotel, unglaublich opulentes Frühstück!!! Sensationell! Lage etwas außerhalb, aber gut zu erreichen. Personal sehr nett.

2026-09-13 • via Nuitee
A
ARKAITZ • couple • es
9
Hotel de calidad con desayunos de gran calidad
Pros:

Los desayunos eran espectaculares, gran calidad de comida y de servicio.

2026-09-13 • via Nuitee
S
Sofia • extended_group • it
10
2026-09-12 • via Nuitee
P
Primo Bentivegna • solo_traveller • au
10
Pros:

Grazie Signore Salvatore per la sua gentilezza, ritorniamo
Saluti da Australia.

2026-09-12 • via Nuitee
P
Pieter • couple • nl
8
Best swimming pool in the region
Pros:

Nice rooms with AC. Good beds. Staff Ok. Beautiful big swimming pool, this is truly the selling point of the hotel. Breakfast was very extensive, but doubt about the freshness of the fish products.

Cons:

The hotel and restaurant interior need some modern upgrade. Style is from the sixties/seventies

2026-09-12 • via Nuitee
P
Paul • couple • gb
8
Good hotel but a bit lacking in staff and facilities.
Pros:

Lovely building and nice rooms. Great swimming pool.

Cons:

A little bit out of town and nothing much nearby really need a car to get around as taxis are very expensive.
No bar as such and difficult to get a drink.

2026-09-11 • via Nuitee
A
Anne • couple • be
8
Sejour au calme
Pros:

Le bâtiment est magnifique

2026-09-11 • via Nuitee
G
Galyna • solo_traveller • at
10
Pros:

Дуже гарне місце у всіх відносинах. Було тихо в номері, дуже чисто. Персонал привітний, викликали таксі, доставку, давали поради , я дуже задоволена. Дякую.

2026-09-11 • via Nuitee
S
salvatore • solo_traveller • fr
10
Un séjour parfait au Palace Hôtel Marsala ⭐⭐⭐⭐⭐
Pros:

Un excellent séjour au Palace Hôtel Marsala ! Un accueil chaleureux et attentionné, une équipe très agréable et toujours disponible. L’hôtel a beaucoup de charme, avec une belle atmosphère et un cadre authentique.

La chambre était confortable et agréable, et l’ensemble de l’établissement est très bien tenu. Nous avons particulièrement apprécié la gentillesse du personnel et la qualité de l’accueil.

Une très belle adresse à Marsala, que nous recommandons vivement. Nous y retournerions avec grand plaisir !

Cons:

Ras

2026-09-11 • via Nuitee
P
Pamela • couple • ch
5
Once Grand, Now in Need of Serious Renovation
Pros:

Overall, the hotel could still be a decent option if it invested in renovations and more consistent staff training, but as it stands, it doesn't live up to expectations.

Cons:

This hotel may have deserved a higher star rating years ago, but it has clearly seen better days. The property feels run-down and dated, and it's hard to reconcile the current state with a 5-star label — this is not what that rating should mean today.

Service was inconsistent: some staff members were warm and helpful, while others seemed indifferent or simply not interested in assisting guests.

The food was underwhelming — mediocre at best, and not what you'd expect at this price point.

2026-09-10 • via Nuitee