Hotel Do Caracol

Hotels
•
Bensaude Hotels Collection
8.3 (1420 reviews)
Estrada Regional, Nº1 , Angra do Heroísmo , pt

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Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Great service
Good location
Friendly staff
Cons:
Cleanliness issues
Inconsistent food quality

Categories

Cleanliness
7.63
Multiple comments noted issues like dirty sheets and inconsistent bathroom cleanliness.
Service
9.1
Consistently positive remarks on staff friendliness and attentiveness.
Location
8.64
Reviews indicated good location with nice views.
Room Quality
8.09
Mixed reviews with some rooms dated and air conditioning issues.
Amenities
8.12
Comments highlighted good amenities like a pool but some issues with cleanliness.
Value for Money
8.58
Generally viewed as good value but some inconsistencies noted in buffet quality.
Food and Beverage
7.63
Breakfast was praised but dinner buffet received negative feedback.
Overall Experience
8.6
Overall positive with a few concerns that were addressed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 05:58

Property Description

Oceanfront Paradise with Luxurious Amenities

Breathtaking Views: Hotel Do Caracol offers a stunning wooden terrace with a pool that overlooks the majestic Atlantic Ocean, providing the perfect backdrop for relaxation and leisure.

Spa Retreat: Indulge in a rejuvenating experience at the full-service spa, where holistic treatments await to pamper your senses and revitalize your body and mind.

Diverse Leisure Options: From scuba-diving adventures to tranquil days by the heated indoor pool or hot tub, guests can enjoy a variety of activities without leaving the hotel premises.

Experience pure bliss and luxury at Hotel Do Caracol - book now for an unforgettable stay amidst the beauty of Angra do Heroísmo!

Important information:

For reservations of 5 or more rooms, special conditions apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TER

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children from 4 years old to 12 years old stay for € 19 per person per night when using an available extra bed.
    People 13 years old and over stay for € 38 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 1420 reviews
Cleanliness: 7.63
Service: 9.1
Location: 8.64
Room Quality: 8.09
Amenities: 8.12
Value for Money: 8.58
Food and Beverage: 7.63
Overall Experience: 8.6
T
TEIXEIRA • solo_traveller • pt
10
2026-05-30 • via Nuitee
E
Esmeralda • couple • pt
10
2026-05-28 • via Nuitee
S
Santos • solo_traveller • pt
10
Pros:

Do quarto, bar, pequeno almoço, atendimento e limpeza
Em tudo na generalidade mesmo
Recomendo vivamente

2026-05-27 • via Nuitee
L
Ligia • solo_traveller • pt
10
Pros:

De tudo

2026-05-27 • via Nuitee
L
Luis • extended_group • pt
10
2026-05-27 • via Nuitee
M
Margarida • family_with_children • pt
10
Pros:

Hotel bem localizado junto à praia da Silveira , pequeno almoço bom , quarto muito acolhedor. Funcionários muito simpaticos e prestáveis em todo o hotel. Um grande bem haja à D Carla e ao Bruno.

Cons:

Não se aplica

2026-05-26 • via Nuitee
M
Maria • solo_traveller • pt
10
Pros:

Adoramos muito , muita simpatia... Tudo limpo e acolhedor ... Funcionários excelentes

2026-05-26 • via Nuitee
M
Margarita • solo_traveller • de
8
Pros:

Sehr freundliche, hilfsbereite Frauen an der Rezeption

2026-05-25 • via Nuitee
T
Távora • solo_traveller • pt
5
Pros:

Do quarto e do pequeno almoço

Cons:

Piscinas exteriores fora de serviço e também a hidromassagem da piscina aquecida interior fora de serviço

2026-05-24 • via Nuitee
P
Paulo Ferreira • family_with_children • pt
9
2026-05-24 • via Nuitee
J
Joao • couple • pt
7
2026-05-24 • via Nuitee
S
silva • solo_traveller • pt
3
Cons:

as seis da manha funcionaria da limpeza bateu aporta entrou mais tarde venho verificar cartao de acesso do quarto ja tinha sido desativado

2026-05-23 • via Nuitee
M
Manuel • solo_traveller • ch
9
2026-05-23 • via Nuitee
W
Wojciech • couple • ch
8
Nice accommodation for few nights
Pros:

Good location, nice window view, spacious rooms, free parking

Cons:

Very poor breakfast

2026-05-23 • via Nuitee
A
Aurore • solo_traveller • be
6
Pros:

La gentillesse de la plupart du personnel sauf le gars du bar.

Cons:

L'hôtel est vieillissant. Personnel peu niombteux. pour faire les chambres. Salle de bain pas très propre. Il y a un bain mais pas de bouchon. Donc on prend une douche.
Tout est vieillot. Le tapis de la chambre ne semble pas très frais.
Dans la salle de bain, il y a un verre, pas deux. Gentiment ils nous offrent une bouteille d'eau, mais pas de verre. Deux gateaux mais pas de couvert. Pas de quoi boirre un the ou café dans la chambre.
Pas de couvertures dans les armoires. On a eu froid on a dû demander
la réception.
Le petit-déjeuner est complètement à l'américaine. Si vous voulez un bon cafe, il faut demander au personnel. Jogourt Nestlé alors que le local est tellement meilleur. Pas de jus de fruit frais pressé.

2026-05-20 • via Nuitee
L
Leonor Rodrigues • couple • pt
7
Pros:

Gostei do quarto, mas achei as casas de banho um pouco desatualizadas. Gostei de usufruir da piscina interior, ambiente calmo.

Cons:

O pequeno-almoço não me satisfez. Achei que poderia ser melhorado em termos da qualidade do café, dos ovos mexidos e da variedade do pão.

2026-05-18 • via Nuitee
M
Marisa • family_with_children • pt
9
2026-05-18 • via Nuitee
T
Tânia • family_with_children • pt
8
2026-05-18 • via Nuitee
S
sergio • couple • pt
8
2026-05-18 • via Nuitee
E
Elsa Cassilda Faria • family_with_children • pt
10
Descobrir a mim mesma
Pros:

Conforto

2026-05-18 • via Nuitee