Hotel Do Caracol

Hotels
Bensaude Hotels Collection
8.3 (1522 reviews)
Estrada Regional, Nº1 , Angra do Heroísmo , pt

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great service
Good location
Friendly staff
Cons:
Cleanliness issues
Inconsistent food quality

Categories

Cleanliness
7.63
Multiple comments noted issues like dirty sheets and inconsistent bathroom cleanliness.
Service
9.1
Consistently positive remarks on staff friendliness and attentiveness.
Location
8.64
Reviews indicated good location with nice views.
Room Quality
8.09
Mixed reviews with some rooms dated and air conditioning issues.
Amenities
8.12
Comments highlighted good amenities like a pool but some issues with cleanliness.
Value for Money
8.58
Generally viewed as good value but some inconsistencies noted in buffet quality.
Food and Beverage
7.63
Breakfast was praised but dinner buffet received negative feedback.
Overall Experience
8.6
Overall positive with a few concerns that were addressed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 05:58

Property Description

Oceanfront Paradise with Luxurious Amenities

Breathtaking Views: Hotel Do Caracol offers a stunning wooden terrace with a pool that overlooks the majestic Atlantic Ocean, providing the perfect backdrop for relaxation and leisure.

Spa Retreat: Indulge in a rejuvenating experience at the full-service spa, where holistic treatments await to pamper your senses and revitalize your body and mind.

Diverse Leisure Options: From scuba-diving adventures to tranquil days by the heated indoor pool or hot tub, guests can enjoy a variety of activities without leaving the hotel premises.

Experience pure bliss and luxury at Hotel Do Caracol - book now for an unforgettable stay amidst the beauty of Angra do Heroísmo!

Important information:

For reservations of 5 or more rooms, special conditions apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TER

Location

Guest Reviews

8.3
Based on 1522 reviews
Cleanliness: 7.63
Service: 9.1
Location: 8.64
Room Quality: 8.09
Amenities: 8.12
Value for Money: 8.58
Food and Beverage: 7.63
Overall Experience: 8.6
J
Jpsilvestre couple pt
9
Boa qualidade preço-qualidade
Pros:

Do upgrade do quarto

Cons:

do parque de estacionamento

2026-08-15 via Nuitee
Z
Zeza Correia solo_traveller pt
10
Pros:

A Localização junto da Silveira.
A paisagem maravilhosa para o mar.

2026-08-12 via Nuitee
M
Mark couple pt
10
2026-08-10 via Nuitee
X
Xenia couple ad
8
Pros:

La piscina y saltar al agua del mar cerca del hotel. El desayuno estaba bien y la habitacion muy bien!

Cons:

Las palomas

2026-08-10 via Nuitee
O
Oehler solo_traveller ch
8
2026-08-10 via Nuitee
A
Ariadna solo_traveller es
9
Bona relació qualitat preu
Pros:

Personal molt amable, bona relació qualitat-preu, bons serveis (esmorzar buffet molt complet, piscina, gimnàs, etc.). Ubicat davant del mar amb una entrada directa per banyar-s'hi. Té aparcament dins l'hotel i a l'exterior. Molt ben ubicat per explorar l'illa.

Cons:

L'aparcament interior és per als valents. L'accés i sortida ret homenatge al nom de l'hotel, en forma de cargol i és força estret. Hi vam aparcar només 1 dia, però al anar amb cotxe de lloguer no ens hi vam atrevir més. Per sort a l'exterior és molt fàcil aparcar. L'últim dia ens vam preparar esmorzar per emportar. És d'agrair, però l'esmorzar era una mica trist comparat amb totes les opcions que hi ha en el buffet. El gimnàs està tancat els diumenges

2026-08-10 via Nuitee
F
Francisca couple pt
4
Não foi bom como esperava.
Pros:

A funcionária da receção era simpática.

Cons:

Comodidades envelhecidas, com pouco brio na higiene, pó bastante visível sobre todas as superfícies, pouca luminosidade, pequeno-almoço muito pouco variado.

2026-08-09 via Nuitee
P
PHILIPPE solo_traveller fr
9
Une bonne adressse au sud de Terceira
Pros:

Accès à la mer ou à la piscine
monte Brasil accessible à pied

Cons:

Emplacements de parking limités mais on peut se garer dans des rues proches

2026-08-08 via Nuitee
S
sem solo_traveller fr
7
Pros:

La piscine, la vue

Cons:

Petit déjeuner très moyen

2026-08-08 via Nuitee
J
John family_with_children us
6
Pros:

THE staff was friendly and helpful, the breakfast was ok could have more variety of fruits and vegetables, and also breads.

Cons:

First of all the bathrooms need to be updated the shower and the tub, is to tight to shower and the soap dispenser needs to be relocated. The front of the Hotel needs curb appeal, weeds on the cobblestone, is not a welcoming site, I was very disappointed of the fact for 4 star Hotel its needs to more appeal, for visitors very sad to see.

2026-08-07 via Nuitee
M
MDani Mendonça solo_traveller pt
6
2026-08-06 via Nuitee
F
Floriane solo_traveller ch
8
Pros:

Très belle chambre pour 4 personnes, spacieuse. Emplacement idéal et très belle vue sur l'océan. Personnel chaleureux.

Cons:

Équipement et décoration un peu vétuste, en particulier la salle de bain. Buffet du petit déjeuner bon, mais relativement similaire d'un jour à l'autre.

2026-08-06 via Nuitee
E
Etienne couple fr
5
Décevant pour ce niveau de prix
Pros:

La chambre spacieuse, vue sur mont Brasil.
Parking en sous-sol gratuit (mais ok pour les petites voitures seulement).

Cons:

Aucun équipement, même pas une bouilloire. Des cafards morts dans les couloirs.
Petit déjeuner minimaliste.

2026-08-06 via Nuitee
C
Carlos couple pt
9
2026-08-05 via Nuitee
N
Nélia solo_traveller pt
10
Pros:

Atendimento profissional, mas com muita simpatia e disponibilidade, quarto confortável e limpo, recomendo e voltarei com certeza

Cons:

Nada a declarar

2026-08-05 via Nuitee
L
Luis couple es
8
Lo esperado
Pros:

El buffet y las vistas

Cons:

La moqueta, mobiliario anticuado y la cama

2026-08-05 via Nuitee
L
Luis solo_traveller es
5
Pros:

La ubicación

Cons:

El servicio de limpieza. Estuvimos 3 días sin limpiar la habitación

2026-08-04 via Nuitee
M
Micaela couple pt
6
Pros:

Localização

Cons:

Do pequeno-almoço

2026-08-03 via Nuitee
J
joana solo_traveller pt
9
2026-08-02 via Nuitee
C
christelle family_with_children fr
10
2026-07-25 via Nuitee