Holiday Inn Express Hotel & Suites Salem by IHG

Hotels
•
Holiday Inn Express
8.2 (408 reviews)
991 Russell Drive , Salem , US
+1 540-562-3229

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Good/fresh breakfast, hot options and coffee
Convenient location near I-81/highway
Fair price / good value
Some rooms described as clean and roomy
Friendly/helpful staff in several reports
Pool and comfortable beds
Privacy
Cons:
Elevator frequently out
Bad odors in hallways; damp/mildew smell in some rooms
Hot tub not warm and cloudy water
WiFi outages reported
Inconsistent breakfast/one report of abysmal service
Management rude/credit-card information leak reported
No in-room coffee maker
Limited nearby dining within walking distance

Categories

Cleanliness
6.5
Mixed reports: several guests cited bad odors in hallways/stairwells and damp/mildew smells in rooms; a few reviews note rooms were spotlessly clean, indicating inconsistency.
Service
8.8
Generally positive: multiple mentions of friendly/helpful front desk and staff assistance with luggage, though one report of rude/dismissive management and a serious credit-card concern.
Location
9
Convenient highway access and location praised (near I-81, right off the highway); limited nearby dining within walking distance noted.
Room Quality
7.5
Rooms described as roomy and comfortable by several guests, but others reported damp-smelling or marginally cool rooms and occasional maintenance/location issues.
Amenities
7
Mixed: pool popular but hot tub issues and cloudy water reported; frequent elevator outages and some WiFi problems; no in-room coffee maker noted by guests.
Value for Money
8.8
Perceived as fair/good value by multiple guests (mentions of fair price and good value for the cost).
Food and Beverage
8.6
Breakfast frequently praised as good, fresh, and varied (hot options and good coffee), though at least one guest described the breakfast experience as abysmal and inconsistent.
Overall Experience
9.4
Overall many positive stays citing cleanliness, breakfast and value, but offset by notable negatives (odor/damp issues, elevator outages, and an isolated serious management/credit-card incident).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:22

Property Description

Convenient Location
Located just an 8-minute drive from downtown Salem, Virginia and Roanoke College, the Holiday Inn Express Hotel and Suites Salem offers easy access to nearby attractions and amenities.

Comfortable Accommodations
Enjoy spacious rooms equipped with a 32-inch flat-screen TV, microwave, refrigerator, and coffee maker. Stay connected with free Wi-Fi and relax in brightly decorated rooms designed for your comfort.

Relaxing Amenities
Take advantage of free access to the gym, jacuzzi, and outdoor pool during your stay. Whether you're here for business or leisure, make use of the business center and free on-site parking for added convenience.

Book your stay now at the Holiday Inn Express Hotel and Suites Salem for a relaxing and enjoyable experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Tue, Aug 25, 2026 until Mon, May 24, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ROA

Location

Guest Reviews

8.2
Based on 408 reviews
Cleanliness: 6.5
Service: 8.8
Location: 9
Room Quality: 7.5
Amenities: 7
Value for Money: 8.8
Food and Beverage: 8.6
Overall Experience: 9.4
G
Gloria • couple • us
5
Won’t stay there again but the cost was fair.
Pros:

Good BKFT

Cons:

Elevator not working . Staff did help with some of our luggage being carried to the second floor. A bad odor in stairwells and hall. Not the cleanest.

2026-10-29 • via Nuitee
B
Berta • couple • us
7
2026-10-26 • via Nuitee
B
Britne • couple • us
8
Satisfactory
Cons:

Elevator was not working

2026-10-26 • via Nuitee
T
Tibor • couple • us
8
It was a pleasant stay with a good and fresh breakfast variety
Pros:

Met all expectations

2026-10-26 • via Nuitee
E
Eileen • couple • ie
10
2026-10-24 • via Nuitee
S
Sue • solo_traveller • us
9
2026-10-14 • via Nuitee
L
Lanny • solo_traveller • us
8
2026-10-11 • via Nuitee
K
Kymberly • family_with_children • us
7
Good
Pros:

Pool

Cons:

Elevator was out, WiFi was out, always had to ask for towels out at the pool.

2026-09-11 • via Nuitee
W
william • couple • us
9
Cons:

No elevator

2026-09-06 • via Nuitee
G
Gary • solo_traveller • us
9
2026-09-06 • via Nuitee
V
Veal • solo_traveller • us
7
2026-09-05 • via Nuitee
L
Laura • solo_traveller • us
7
Pros:

Privacy and good breakfast, room is good and clean

Cons:

There is a bad smell in the hallway.

2026-08-31 • via Nuitee
B
Barbara • family_with_children • us
7
Stay was fine for one night, seems to host a lot of construction workers and room smelled damp.
Pros:

Breakfast was nice.

Cons:

The room was very damp and smelled bad, like a lot of moisture made the room smell
like mildew.

2026-08-24 • via Nuitee
E
Earl • couple • us
9
Perfect for what we were looking for
Pros:

Clean and fair price

Cons:

Room location

2026-08-12 • via Nuitee
N
Nafees • family_with_children • us
10
2026-08-07 • via Nuitee
C
Cynthia • solo_traveller • us
10
2026-07-24 • via Nuitee
K
Karla • family_with_children • us
8
2026-07-06 • via Nuitee
S
Shaolin • couple • us
9
2026-07-03 • via Nuitee
L
locarni • couple • us
10
This hotel was spotlessly clean, which is our highest priority. Great location right off the hwy.
Pros:

Breakfast was good for a hotel without a kitchen. Lots of hot and cold choices and really good coffee.

Cons:

We prefer a hotel room with a coffee maker in the room.

2026-07-03 • via Nuitee
J
Janice • couple • us
9
Good overnight stay
Pros:

Located near I 81

Cons:

Pool was nice but hot tub not warm and water very cloudy

2026-06-29 • via Nuitee