Mountain Heritage Hotel

Hotels
8.6 (4404 reviews)
Cnr. Apex & Lovel Streets , Katoomba , AU
+61 2 4782 2155

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Beautiful views
Charming property
Cons:
Poor cleanliness
Inconsistent service
Dated amenities
Quality of food needs improvement

Categories

Cleanliness
6.99
Several reviews note poor cleaning standards, particularly regarding toilets and room upkeep.
Service
9.46
Mixed feedback on service; generally, staff were described as friendly and helpful.
Location
10
Many reviews highlighted the great location and beautiful views.
Room Quality
8.95
Rooms were generally well-received, but there were comments about noise and comfort in some cases.
Amenities
8.48
Amenities received mixed reviews; gym was dated and some areas were noted to be tired.
Value for Money
7.94
Some guests felt the cost was high relative to the service and cleanliness they experienced.
Food and Beverage
7.99
Breakfast and dining quality received criticism, particularly regarding selection and timeliness.
Overall Experience
8.97
Overall sentiment was positive, with many expressing a willingness to return despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:56

Property Description

Panoramic Views of Blue Mountains

Perched on a ridge, the 4.5-star Mountain Heritage Hotel offers breathtaking panoramic views of the World Heritage Blue Mountains. The picturesque mountain views from some rooms create a serene backdrop for your stay.

Luxurious Amenities

Guests can indulge in modern amenities including flat-screen TVs, air-conditioning, and en-suites with a choice of a full-sized bath or spa. The romantic real flame fireplaces in many rooms add a touch of coziness and luxury to your experience.

Dining and Leisure

Enjoy quality cuisine with stunning escarpment views at Jamison Views Restaurant and Bar. Unwind by the open fire in the guest lounge or on the spacious balconies. Pamper yourself at the day spa, play billiards, or relax with a book in the library for a truly rejuvenating stay.

Ready to experience luxury and serenity at Mountain Heritage Hotel? Book your stay now for an unforgettable getaway.

Important information:

Please note that there is a non-refundable 2% credit card surcharge when you pay with an Australian Visa, Mastercard or American Express Credit Card.

Please note that there is a non-refundable 2% credit card surcharge when you pay with an International American Express credit card or a UnionPay credit card.

Please note that the onsite restaurant is open for Breakfast 7 days and Friday and Saturdays for Dinner, Reservations are required. For further information please contact the property in advance, using the contact details found on the booking confirmation.

Guests must be 18 years of age or older to check in.

Please note that a pre-authorisation will be required on check in.
The person whose name appears on the reservation is the only person who is required to present their own photo ID and Credit Card upon check-in, they are also responsible for the room.

Guests are required to provide a credit card and photo id and a pre-authorisation will be taken from the credit card at time of check in.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Apr 20, 2026 until Fri, Oct 2, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Location

Guest Reviews

8.6
Based on 4404 reviews
Cleanliness: 6.99
Service: 9.46
Location: 10
Room Quality: 8.95
Amenities: 8.48
Value for Money: 7.94
Food and Beverage: 7.99
Overall Experience: 8.97
C
Carel • couple • au
8
Great location
Pros:

Booking.com

Cons:

Carpets are old and stained. No lift to second storey where out room was.

2026-09-19 • via Nuitee
R
Rose • solo_traveller • au
10
2026-09-19 • via Nuitee
S
Sean • solo_traveller • au
9
Beautiful hotel with an amazing view
Pros:

Amazing view from room, restaurant and bar areas. beautiful hotel with lots of character. Nice short walk from Katoomba

Cons:

Small things which i thought were a little strange was the shampoo bottle clearly filled up with water. The tv didn’t work, only one channel. Quite clear brown stains on the white carpet

2026-09-18 • via Nuitee
K
Karen • solo_traveller • au
10
Pros:

Was very happy with hotel and location was good.

Cons:

There was only 1 wine and glass when should been 3 as was 3 in room.

2026-09-17 • via Nuitee
H
Hugh • couple • au
8
Pros:

Old world charm, view from restaurant and cocktail bar over valley was a wonderful way to start and end the day, pianist in bar on Friday and Saturday evening was very chill.

2026-09-17 • via Nuitee
S
Shally • solo_traveller • il
7
Pros:

מיקום ונוף מציינים.
צוות חייכני ומסייע

Cons:

ניקיון בחדר

2026-09-16 • via Nuitee
K
kate • couple • nz
7
Pros:

The location was well signposted and easy to find . Hotel was walking distance to the station. The room was quiet and clean with very comfy bed. Great water pressure in the shower .

2026-09-16 • via Nuitee
S
Suzy • solo_traveller • au
10
Pros:

Clean and comfortable rooms, close to town centre with beautiful valley views. Staff were exceptionally friendly and welcoming.

2026-09-15 • via Nuitee
B
BENG THIAM • couple • sg
10
Convenient and cost
Pros:

The view

Cons:

Toilet a bit small for 2 pax

2026-09-14 • via Nuitee
T
Tibo Moriau • solo_traveller • au
7
Pros:

- Location
- Staff
- The view
- The fireplace and music
- Size of the room

Cons:

- Old facilities and hotel
- Not much sound proofing

2026-09-14 • via Nuitee
C
Carl • couple • nz
7
Fair value
Pros:

Great vibe. Open fire and bar great

Cons:

Small beds and horrible pillows

2026-09-13 • via Nuitee
D
Diana • couple • au
8
Would stay there again in a heartbeat
Pros:

The staff exceptional and the room comfortable with a panoramic view of the Jameson Valley escarpments.
Alan the pianist was an unexpected treat.

2026-09-13 • via Nuitee
M
Mihoka Townsley • solo_traveller • au
9
Pros:

beautiful historical accommodation, good l9cation

Cons:

Historical building and vire, and location

2026-09-13 • via Nuitee
B
Bee • solo_traveller • au
9
2026-09-11 • via Nuitee
N
Nonglak • solo_traveller • au
10
2026-09-10 • via Nuitee
J
Jonathan • couple • au
9
Super quiet. The old time luxury feel was evident. Would stay there again.
Pros:

The historical aspect was awesome. You could feel it. Outlook was great from the bar area. Bed and showers were great. Free laundry. Nigel at the front desk was very accommodating.

Cons:

A bit too far away to walk to town. But we didn’t mind. The rsl down the road was cheap and tasty.

2026-09-10 • via Nuitee
T
Tejaswi • family_with_children • au
8
2026-09-10 • via Nuitee
J
John • couple • au
8
Very comfortable and well maintained for 118 years old
Pros:

View was beautiful

Cons:

I had asked for a view and expected stairs but not spiral stairs with the only handrail on the inside with extremely narrow treads.

2026-09-10 • via Nuitee
R
Reejan • family_with_children • au
10
2026-09-10 • via Nuitee
P
Peter • couple • au
9
Great setting for my 80th birthday.
Pros:

We held my 80th birthday party in the restaurant with 15 of my immediate family. the service and meal were excellent.

Cons:

Everything was perfect.

2026-09-09 • via Nuitee