Mountain Heritage Hotel

Hotels
8.6 (4315 reviews)
Cnr. Apex & Lovel Streets , Katoomba , au

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Beautiful views
Charming property
Cons:
Poor cleanliness
Inconsistent service
Dated amenities
Quality of food needs improvement

Categories

Cleanliness
6.99
Several reviews note poor cleaning standards, particularly regarding toilets and room upkeep.
Service
9.46
Mixed feedback on service; generally, staff were described as friendly and helpful.
Location
10
Many reviews highlighted the great location and beautiful views.
Room Quality
8.95
Rooms were generally well-received, but there were comments about noise and comfort in some cases.
Amenities
8.48
Amenities received mixed reviews; gym was dated and some areas were noted to be tired.
Value for Money
7.94
Some guests felt the cost was high relative to the service and cleanliness they experienced.
Food and Beverage
7.99
Breakfast and dining quality received criticism, particularly regarding selection and timeliness.
Overall Experience
8.97
Overall sentiment was positive, with many expressing a willingness to return despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:56

Property Description

Panoramic Views of Blue Mountains

Perched on a ridge, the 4.5-star Mountain Heritage Hotel offers breathtaking panoramic views of the World Heritage Blue Mountains. The picturesque mountain views from some rooms create a serene backdrop for your stay.

Luxurious Amenities

Guests can indulge in modern amenities including flat-screen TVs, air-conditioning, and en-suites with a choice of a full-sized bath or spa. The romantic real flame fireplaces in many rooms add a touch of coziness and luxury to your experience.

Dining and Leisure

Enjoy quality cuisine with stunning escarpment views at Jamison Views Restaurant and Bar. Unwind by the open fire in the guest lounge or on the spacious balconies. Pamper yourself at the day spa, play billiards, or relax with a book in the library for a truly rejuvenating stay.

Ready to experience luxury and serenity at Mountain Heritage Hotel? Book your stay now for an unforgettable getaway.

Important information:

Please note that there is a non-refundable 2% credit card surcharge when you pay with an Australian Visa, Mastercard or American Express Credit Card.

Please note that there is a non-refundable 2% credit card surcharge when you pay with an International American Express credit card or a UnionPay credit card.

Please note that the onsite restaurant is open for Breakfast 7 days and Friday and Saturdays for Dinner, Reservations are required. For further information please contact the property in advance, using the contact details found on the booking confirmation.

Guests must be 18 years of age or older to check in.

Please note that a pre-authorisation will be required on check in.
The person whose name appears on the reservation is the only person who is required to present their own photo ID and Credit Card upon check-in, they are also responsible for the room.

Guests are required to provide a credit card and photo id and a pre-authorisation will be taken from the credit card at time of check in.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Apr 20, 2026 until Fri, Oct 2, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 11 years old and over stay for AUD 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 4315 reviews
Cleanliness: 6.99
Service: 9.46
Location: 10
Room Quality: 8.95
Amenities: 8.48
Value for Money: 7.94
Food and Beverage: 7.99
Overall Experience: 8.97
K
Kim • couple • au
10
Hidden gem with views fireplace and only 5 min walk to town!
Pros:

The old fashioned charm and service was like nothing we have ever experienced! The open fires in the main room with the bar nearby overlooking the mountains was exceptional! Walk to Katoomba!

Cons:

Nothing

2026-07-04 • via Nuitee
C
Catherine • family_with_children • au
6
2026-07-02 • via Nuitee
K
K Fitz • solo_traveller • au
9
Pros:

Lovely view from our breakfast and the breakfast was very good

2026-07-02 • via Nuitee
L
Laura • solo_traveller • au
9
Pros:

The welcome was excellent and room was very clean. A bit dated but it adds to the charm.

2026-07-01 • via Nuitee
R
Rani • couple • au
10
Pros:

Beautiful hotel

Cons:

The staff here are fantastic

2026-06-30 • via Nuitee
R
Rani • couple • au
10
2026-06-30 • via Nuitee
J
Jillian • couple • au
10
2026-06-29 • via Nuitee
C
Catherine • family_with_children • gb
7
2026-06-29 • via Nuitee
F
Fatima • couple • au
8
2026-06-28 • via Nuitee
P
Paul • solo_traveller • au
9
Nice hotel, good location, very comfortable and clean, pleasant helpful staff
Pros:

Charm and personality

Cons:

Nothing

2026-06-28 • via Nuitee
S
Syeda Arshia • solo_traveller • au
8
Pros:

Staff was very friendly, food was good. Third time was staying at the hotel , excellent experience

2026-06-27 • via Nuitee
R
Richard • extended_group • au
7
2026-06-25 • via Nuitee
N
Nicola • couple • au
9
Lovely location to enjoy gorgeous views, short walk to Katoomba and lovely open fireplace near the bar! What more could
Pros:

Warm, welcoming and comfortable

2026-06-24 • via Nuitee
F
Fang • couple • au
10
2026-06-23 • via Nuitee
A
Andrew • couple • au
8
I'd stay here again
Pros:

Good beds and nice rooms

2026-06-22 • via Nuitee
K
Kim • couple • au
9
Cosy and convenient with a great little cocktail bar and view over the Jamieson valley
Pros:

Quaint and traditional… cosy public areas and open fire place cocktail bar

Cons:

All good

2026-06-22 • via Nuitee
J
Julie • couple • au
9
We had a 4 night winter stay and enjoyed it immensely.
Pros:

We were after a cosy, olden days guest-house feel and that's exactly what we got. We enjoyed the common areas, especially when we realised there were open fires in a sitting room. We had a superb view from our room across to the Jamison Valley.
Breakfast buffet was delicious as was the dinner the two nights we dined in.
We were using the excellent Blue Mountains train services and our hotel was only a 5 or 6 minute walk away.

Cons:

No dislikes

2026-06-21 • via Nuitee
J
Jenny • couple • au
9
2026-06-21 • via Nuitee
A
AGMackie • solo_traveller • au
10
2026-06-21 • via Nuitee
W
W7293JNkimr • Couples
10
Wonderful stay
Pros:

Location excellent
Rooms spacious
Views excellent

2026-06-20 • via Tripadvisor