Mountain Heritage Hotel

Hotels
8.6 (4404 reviews)
Cnr. Apex & Lovel Streets , Katoomba , AU
+61 2 4782 2155

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Beautiful views
Charming property
Cons:
Poor cleanliness
Inconsistent service
Dated amenities
Quality of food needs improvement

Categories

Cleanliness
6.99
Several reviews note poor cleaning standards, particularly regarding toilets and room upkeep.
Service
9.46
Mixed feedback on service; generally, staff were described as friendly and helpful.
Location
10
Many reviews highlighted the great location and beautiful views.
Room Quality
8.95
Rooms were generally well-received, but there were comments about noise and comfort in some cases.
Amenities
8.48
Amenities received mixed reviews; gym was dated and some areas were noted to be tired.
Value for Money
7.94
Some guests felt the cost was high relative to the service and cleanliness they experienced.
Food and Beverage
7.99
Breakfast and dining quality received criticism, particularly regarding selection and timeliness.
Overall Experience
8.97
Overall sentiment was positive, with many expressing a willingness to return despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:56

Property Description

Panoramic Views of Blue Mountains

Perched on a ridge, the 4.5-star Mountain Heritage Hotel offers breathtaking panoramic views of the World Heritage Blue Mountains. The picturesque mountain views from some rooms create a serene backdrop for your stay.

Luxurious Amenities

Guests can indulge in modern amenities including flat-screen TVs, air-conditioning, and en-suites with a choice of a full-sized bath or spa. The romantic real flame fireplaces in many rooms add a touch of coziness and luxury to your experience.

Dining and Leisure

Enjoy quality cuisine with stunning escarpment views at Jamison Views Restaurant and Bar. Unwind by the open fire in the guest lounge or on the spacious balconies. Pamper yourself at the day spa, play billiards, or relax with a book in the library for a truly rejuvenating stay.

Ready to experience luxury and serenity at Mountain Heritage Hotel? Book your stay now for an unforgettable getaway.

Important information:

Please note that there is a non-refundable 2% credit card surcharge when you pay with an Australian Visa, Mastercard or American Express Credit Card.

Please note that there is a non-refundable 2% credit card surcharge when you pay with an International American Express credit card or a UnionPay credit card.

Please note that the onsite restaurant is open for Breakfast 7 days and Friday and Saturdays for Dinner, Reservations are required. For further information please contact the property in advance, using the contact details found on the booking confirmation.

Guests must be 18 years of age or older to check in.

Please note that a pre-authorisation will be required on check in.
The person whose name appears on the reservation is the only person who is required to present their own photo ID and Credit Card upon check-in, they are also responsible for the room.

Guests are required to provide a credit card and photo id and a pre-authorisation will be taken from the credit card at time of check in.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Apr 20, 2026 until Fri, Oct 2, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Location

Guest Reviews

8.6
Based on 4404 reviews
Cleanliness: 6.99
Service: 9.46
Location: 10
Room Quality: 8.95
Amenities: 8.48
Value for Money: 7.94
Food and Beverage: 7.99
Overall Experience: 8.97
J
Jose • extended_group • nl
10
Prachtig verblijf heerlijke kamer en centraal
Pros:

Vlakbij de Three Sisters en prachtig uitzicht

2026-11-06 • via Nuitee
Z
Ziona • solo_traveller • au
9
Delightful,feel good experience
Pros:

The old style grandeur

Cons:

Curve in stairs(I have bad knees)

2026-11-06 • via Nuitee
J
Jake • couple • au
7
Pros:

The location was great and the style of the facility and staff were nice.

Cons:

I think for the price I expected the size of the room to be a little larger and the bathroom to have a larger bath tub.
The bed was very soft, which is always better than being too firm but both myself and my partner did find it difficult to sleep and get comfortable

2026-11-05 • via Nuitee
H
Hannah • couple • au
10
We had a wonderful stay, and will be return guests to Mountain Heritage Hotel
Pros:

The facilities/rooms are kept beautifully clean and are well presented. The staff were accommodating, and we particularly liked the appetisers that were offered around during happy hour. The location is within walking distance to eateries and shopping, and our overall stay was fantastic.

2026-11-04 • via Nuitee
V
Vera • couple • au
10
Pros:

Stunning views from the hotel bar and great location to visit the blue mountains

2026-11-03 • via Nuitee
A
Athena • couple • au
8
Beautiful view. Look forward to trying the restaurant next time
Pros:

The view and old world charm

Cons:

Bathroom could have been cleaner.

2026-11-02 • via Nuitee
G
Gillian • extended_group • au
8
comfortable and quaint
Pros:

room had no view but public areas, bar , terrace, and restaurant had lovely views of the Blue Mountains and over parts of Katoomba. Beds comfortable. Food in the restaurant good, and good choice for breakfast.

Cons:

staff were very helpful but seemed to be very serious and hard to get to smile -not unfriendly but expressionless. This applied to almost everyone - the pianist was a notable exception. - I wondered if this was part of the staff training. It almost became a challenge for us to try to get anyone to crack a smile!

2026-11-02 • via Nuitee
T
Trevor • couple • au
8
Worth visiting and staying here
Pros:

Excellent breakfast and service

Cons:

Staircase with luggage but staff assisted

2026-10-29 • via Nuitee
I
Ingrid • couple • at
9
Charmantes Hotel mit tollem Ausblick
Pros:

Ein sehr charmantes Hotel das in die Jahre gekommen ist, Zimmer groß,gutes Frühstück eingeheizter Ofen in der Bar, sensationeller Ausblick

Cons:

Sehr kleines Bad, etwas muffiger Geruch im Bad

2026-10-29 • via Nuitee
I
Iain • couple • nz
7
Minor downsides are worth overlooking for the views.
Pros:

Good location with great views from dining room, lounge, and bar. Large room with good facilities. Very clean.
Good breakfast selection.

Cons:

Some areas of the property looked a bit dated and/or in need of refurbishing.

2026-10-28 • via Nuitee
J
Jon • family_with_children • au
7
2026-10-28 • via Nuitee
S
Sean • couple • gb
9
Welcoming and cosy
Pros:

The view from the room was amazing

Cons:

Nothing really, maybe a bit outdated but that added to the charm

2026-10-27 • via Nuitee
K
Kristy • family_with_children • au
8
Lovely stay, friendly staff, great views
Pros:

Lovely buffet breakfast, location is very central and easy parking

Cons:

Room was very clean and tidy, bathrooms might need updating.

2026-10-26 • via Nuitee
S
Sealeeagle Mk II • solo_traveller • au
10
Pros:

Views
Beautiful old building
Staff
Tasty full buffet breakfast, pizza and well stocked bar

2026-10-26 • via Nuitee
I
Ireena • family_with_children • au
8
Pros:

Alan the pianist made the stay wonderful.
Loved all the dining and sitting rooms, the grounds are beautiful. It’s a charming historical and beautiful hotel.

Cons:

The bedrooms need overhaul and cleaning. Carpets are edged in dust and the furniture needs to be restained. The fireplace was a lovely novelty in the room however was gas, so no marshmallows.

2026-10-25 • via Nuitee
A
Anne • couple • ie
8
Very relaxing stay to visit all the sights of the Blue Mountains
Pros:

Fabulous view from the Bar…. Also very warm welcome on arrival at the Reception. Very good breakfast

Cons:

Nothing

2026-10-24 • via Nuitee
J
James • couple • au
5
Pros:

Location & view from mountain view room.

Cons:

Advertise foxtel on brochure none, basic 32 inch tv couldn’t even connect to Netflix or iPhone limited channels, Booking.com advertises large flat screen tv.

2026-10-23 • via Nuitee
T
Tracy • solo_traveller • au
10
Pros:

Excellent location. Beautiful hotel with beautiful gardens. Room was huge.

2026-10-22 • via Nuitee
S
Stuart • couple • nz
6
Would probably look for something better value if come to the area again
Pros:

Liked the old feel , the pianist was a nice touch. The staff very polite and helpful

Cons:

I guess the rooms were a little tired for Deluxe accomodation

2026-10-21 • via Nuitee
U
Uwe • couple • de
9
Pros:

Wir wurden sehr freundlich empfangen es war sehr gemütlich und auch sehr ruhig

Cons:

Für uns war alles in Ordnung, nichts auszusetzen

2026-10-20 • via Nuitee