Mountain Heritage Hotel

Hotels
8.6 (4381 reviews)
Cnr. Apex & Lovel Streets , Katoomba , au
+61 2 4782 2155

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Beautiful views
Charming property
Cons:
Poor cleanliness
Inconsistent service
Dated amenities
Quality of food needs improvement

Categories

Cleanliness
6.99
Several reviews note poor cleaning standards, particularly regarding toilets and room upkeep.
Service
9.46
Mixed feedback on service; generally, staff were described as friendly and helpful.
Location
10
Many reviews highlighted the great location and beautiful views.
Room Quality
8.95
Rooms were generally well-received, but there were comments about noise and comfort in some cases.
Amenities
8.48
Amenities received mixed reviews; gym was dated and some areas were noted to be tired.
Value for Money
7.94
Some guests felt the cost was high relative to the service and cleanliness they experienced.
Food and Beverage
7.99
Breakfast and dining quality received criticism, particularly regarding selection and timeliness.
Overall Experience
8.97
Overall sentiment was positive, with many expressing a willingness to return despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:56

Property Description

Panoramic Views of Blue Mountains

Perched on a ridge, the 4.5-star Mountain Heritage Hotel offers breathtaking panoramic views of the World Heritage Blue Mountains. The picturesque mountain views from some rooms create a serene backdrop for your stay.

Luxurious Amenities

Guests can indulge in modern amenities including flat-screen TVs, air-conditioning, and en-suites with a choice of a full-sized bath or spa. The romantic real flame fireplaces in many rooms add a touch of coziness and luxury to your experience.

Dining and Leisure

Enjoy quality cuisine with stunning escarpment views at Jamison Views Restaurant and Bar. Unwind by the open fire in the guest lounge or on the spacious balconies. Pamper yourself at the day spa, play billiards, or relax with a book in the library for a truly rejuvenating stay.

Ready to experience luxury and serenity at Mountain Heritage Hotel? Book your stay now for an unforgettable getaway.

Important information:

Please note that there is a non-refundable 2% credit card surcharge when you pay with an Australian Visa, Mastercard or American Express Credit Card.

Please note that there is a non-refundable 2% credit card surcharge when you pay with an International American Express credit card or a UnionPay credit card.

Please note that the onsite restaurant is open for Breakfast 7 days and Friday and Saturdays for Dinner, Reservations are required. For further information please contact the property in advance, using the contact details found on the booking confirmation.

Guests must be 18 years of age or older to check in.

Please note that a pre-authorisation will be required on check in.
The person whose name appears on the reservation is the only person who is required to present their own photo ID and Credit Card upon check-in, they are also responsible for the room.

Guests are required to provide a credit card and photo id and a pre-authorisation will be taken from the credit card at time of check in.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Apr 20, 2026 until Fri, Oct 2, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Location

Guest Reviews

8.6
Based on 4381 reviews
Cleanliness: 6.99
Service: 9.46
Location: 10
Room Quality: 8.95
Amenities: 8.48
Value for Money: 7.94
Food and Beverage: 7.99
Overall Experience: 8.97
J
Julie • solo_traveller • au
9
Great place to stay
2026-08-08 • via Nuitee
K
Kevin Meldrum • solo_traveller • au
9
2026-08-08 • via Nuitee
V
Vicki • extended_group • au
10
stay was pleasant & a nice way to catch up with friends
Pros:

Yes enjoyed breakfast, A little expensive though
Coffee could have been included

2026-08-08 • via Nuitee
S
Simon • solo_traveller • au
8
Enjoyable short stay during winter
Pros:

I enjoyed the fireplace in my room very much. The heritage style decor is lovely. Staff and service were overall very good. The bed was comfortable. Breakfast choices were substantial, service was good, and the views were perfect. Quiet location. Convenient base to explore the Blue Mountains region (by train and bus).

Cons:

The hotel is showing its age, the floor boards creak, and noises (doors/cupboards opening and closing, other guests, large group functions, wind, etc.) carry through the walls, floors/ceiling, corridors, and windows. A little challenging accessing the location by foot, particularly while carrying luggage.

2026-08-08 • via Nuitee
J
Jenni • couple • au
8
For the blue mountains experience it’s the place to be.
Pros:

Excellent views and loved the old world decor. Location was easy walking to town centre. Staff were attentive and made you feel welcome.

Cons:

One member of staff ran the property down constantly and made us feel uncomfortable.

2026-08-06 • via Nuitee
H
Hullick • extended_group • au
10
Love the piano bar! We will be back.
Pros:

The hotel has a lovely vibe. They have a bar area with amazing views and piano. It was the middle of winter. They had real fires in the bar area. We had pre-dinner drinks and someone was playing the piano. Absolutely loved it! It was great to come back after dinner and sit by the fire. Our room had a view. The hotel is well positioned to take advantage of the amazing views. The room was spacious. We thought it was pretty good value for money. It is cheaper than the Carrington and has much better views. We will definitely go there again.

Cons:

Front sitting area has electric fake fires. Not a big deal but that area wasn’t popular when we were there. A real fire or at least a gas fire with flames is much more cosy. The bathrooms could do with an update.

2026-08-05 • via Nuitee
J
Joanne • couple • au
9
Will no doubt be back
Pros:

The breakfast was very nice. Have stayed here in the past and it was great coming back again.

Cons:

The wifi didn’t work and no Netflix

2026-08-04 • via Nuitee
S
Sally • solo_traveller • au
8
COMING BACK WITH FAMILY NEXT YEAR FORTHE 3RD TIME
2026-08-03 • via Nuitee
K
Kambiz • solo_traveller • ir
8
Lovely hotel, but disappointing breakfast
Pros:

The hotel had a lovely atmosphere, and the staff were very friendly and helpful. Our room was spacious, comfortable and had a beautiful view. We really enjoyed the overall character of the hotel.

Cons:

The breakfast options were quite limited. By around 9:00 am, some items, including the bread, had already run out and were not replenished.

2026-08-02 • via Nuitee
K
Katrina • couple • au
8
2026-08-02 • via Nuitee
B
BJ • solo_traveller • au
8
Pros:

The views and history.

Cons:

Everything was fine.

2026-08-02 • via Nuitee
T
Terry • couple • au
7
Enjoyable stay - was value.
Pros:

Comfortable room - value for money

Cons:

It was about what was expected

2026-07-25 • via Nuitee
D
Diane • solo_traveller • au
8
2026-07-24 • via Nuitee
C
Caterina • couple • au
10
2026-07-23 • via Nuitee
X
Xiaojie Owen • family_with_children • au
9
2026-07-22 • via Nuitee
R
Ross • solo_traveller • au
7
Great views
Pros:

Awesome views, spacious room. Reception moved us to a room with a smart tv in request.

Cons:

Drive to restaurants and shops unfortunately, no restaurant at hotel open Sunday to Thursday.

2026-07-21 • via Nuitee
A
Asri • solo_traveller • sg
10
2026-07-20 • via Nuitee
J
Julie • solo_traveller • au
10
Pros:

Christmas in July, amazing, loved it.

Cons:

The pillows where too hard. Little things like lamps needed to be fixed.

2026-07-20 • via Nuitee
A
Ashley • family_with_children • au
10
Very comfortable
Pros:

It’s quaint, comfortable and very accommodating for families. We took our 5yo and 8yo and they were comfortable in their room as we had our own, with a door separating. Although no streaming it was good for the kids to watch live telly and play board games which they offered.
I wouldn’t recommend the breakfast but otherwise all good to sleep and be comfortable in the rooms :)

Cons:

The buffet breakfast. Just average

2026-07-20 • via Nuitee
K
Kevin • couple • au
7
2026-07-20 • via Nuitee