Hotel Palazzo Alexander

Hotels
9.2 (1304 reviews)
Via Santa Giustina 48 , Lucca , IT
+39 0583 583571

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
Hiking
See all facilities

Review Highlights

Pros:
Friendly staff
Delicious breakfast
Great location
Spacious rooms
Cons:
Minor cleanliness issues noted
Shower size was small

Categories

Cleanliness
8.76
Standard quality for this hotel tier.
Service
9.73
The staff were all wonderfully friendly and welcoming.
Location
9.27
Convenient to get to any destination and easy to explore Lucca on foot.
Room Quality
9.22
Spacious rooms with a characterful interior.
Amenities
8.75
Standard quality for this hotel tier.
Value for Money
9.21
Overall a high-quality stay for the price.
Food and Beverage
9.26
Breakfast was delicious and varied.
Overall Experience
9.43
A lovely stay with wonderful staff and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-05 13:17

Property Description

Historic Building in the Heart of Lucca
Hotel Palazzo Alexander, a charming historic building centrally located in Lucca, offers easy access from Porta San Donato. Antique Elegance and Modern Comfort
Experience the blend of antique wood floors and marble bathrooms in our rooms, complete with free Wi-Fi and air conditioning. Delightful Dining and Drinks
Start your day with an American buffet featuring fresh local produce and unwind with a drink from the bar. Explore Lucca's Gems
Conveniently situated inside the historic walls, the hotel is a short walk from Lucca Cathedral and Guinigi Tower. Book your stay now for a memorable experience at Palazzo Alexander!

Important information:

When booking 4 rooms or more, different policies and additional supplements may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FLR

Location

Guest Reviews

9.2
Based on 1304 reviews
Cleanliness: 8.76
Service: 9.73
Location: 9.27
Room Quality: 9.22
Amenities: 8.75
Value for Money: 9.21
Food and Beverage: 9.26
Overall Experience: 9.43
A
Annika • couple • se
10
2026-10-28 • via Nuitee
C
Chris • family_with_children • gr
8
2026-10-28 • via Nuitee
R
Reinhard • extended_group • de
8
Sehr empfehlenswertes, familieres Hotel
Pros:

Lage in der Altstadt sehr gut, sehr nettes Personal, Frühstücksservice prima

2026-10-28 • via Nuitee
A
Anne-Catherine • couple • fr
9
Un hôtel très agréable et un accueil chaleureux
Pros:

Accueil était parfait 👍

2026-10-27 • via Nuitee
T
Trisha • couple • gb
9
Lovely, extremely helpful staff and a great hotel in a good location. Excellent breakfast.
Pros:

The staff were exceptional and the location was perfect. A comfortable hotel and room but the bathroom/shower was a bit small.

2026-10-26 • via Nuitee
G
Gabriel • couple • nl
9
Cute and cozy! Perfect for a few days in Lucca!
Pros:

Friendly and helpful staff! The location is great and the property is clean and very beautiful!

2026-10-24 • via Nuitee
S
sheila • couple • us
10
If I return to Luca will probably stay again
Pros:

Staff caring and outstanding
One of the young men said to us “ Where have you been? We never see you guys “
Obviously, he knows his guests

Cons:

Don’t think they had bathrobes
My pet peeve!!!

2026-10-21 • via Nuitee
F
F.W.M • couple • nl
10
2026-10-21 • via Nuitee
M
Marina • family_with_children • us
9
2026-10-17 • via Nuitee
M
Mark • couple • us
9
2026-10-17 • via Nuitee
B
bertrand • couple • fr
8
2026-10-14 • via Nuitee
T
Tim • couple • ca
10
Amazing city , great hotel. Would definitely stay again
Pros:

Breakfast was great. Staff were very helpful. Location was amazing.

Cons:

The bed was very firm . That seems to be the usual in Italy we found.

2026-10-12 • via Nuitee
E
Eric • couple • us
10
Great stay with a friendly famil-run staff.
Pros:

Very well staffed hotel. Treated kindly by all the staff there. Easy to walk to the wall and walk around Lucca as well as all parts of the city. Parked outside the wall about 1/2 mile away.

Cons:

Had to haul our luggage a bit to get to where we parked our car.

2026-10-12 • via Nuitee
L
Laure • couple • be
4
Passable
Pros:

Emplacement centrale

Cons:

Le rapport qualité /prix de l’hotel

2026-10-11 • via Nuitee
T
Telvio • couple • br
8
2026-10-10 • via Nuitee
P
Philippe • couple • fr
9
Un moment hors du temps .
Pros:

Très bel hotel et petit déjeuner vraiment copieux et varié.
Hotel très proche du centre ville.

Cons:

Rien

2026-10-09 • via Nuitee
J
Jessica • solo_traveller • nz
10
A beautiful experience staying here - everything was perfect- the staff, the room, the history of the building and the l
Pros:

It was beautiful experience staying in such an ornate hotel, with so much history. The staff were very friendly and helpful and it was very comfortable

Cons:

The only tiny problem was that the electrical plugs are so old it was impossible to use an iron in my bedroom

2026-10-09 • via Nuitee
J
James • couple • gb
10
Pros:

Good location excellent clean rooms friendly approachable staff

Cons:

Nothing to dislike

2026-10-08 • via Nuitee
G
Gabrielle • family_with_children • fr
10
Pros:

L’accueil, la gentillesse du personnel, l’emplacement de l’hôtel très bien situé et pourtant calme

Cons:

Rien

2026-09-13 • via Nuitee
K
Kaare Dahl • solo_traveller • no
8
Pros:

Cozy old hotel within the city walls

2026-09-13 • via Nuitee