Hilton Garden Inn Gatlinburg

Hotels
•
Hilton Garden Inn
8.7 (653 reviews)
635 River Road , Gatlinburg , US
+1 865-436-0048

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly, courteous staff
Very clean rooms and common areas
Excellent, walkable location
Fire pit and hot tub well-liked
Comfortable rooms and suites
Pleasant lobby and welcoming environment
Breakfast enjoyed by several guests
Cons:
Daily parking fee / unexpected parking charges
Pool water too cold
Shuttle unreliability (missed pickups)
Some rooms had poor beds/pillows and uneven A/C
Occasional minor room maintenance issues (cracked tile, peeling wallpaper)
Elevators reported as hot

Categories

Cleanliness
9.3
Frequently praised across reviews: multiple mentions of clean rooms, welcoming lobby, well kept hotel and general cleanliness.
Service
9.4
Staff consistently described as friendly, courteous and helpful; numerous positive comments about customer service and reception.
Location
9.5
Repeatedly noted as excellent — within walking distance to town, convenient for attractions and praised as a perfect location.
Room Quality
8.5
Rooms often described as comfortable and roomy (suites praised) but several complaints about beds/pillows, uneven A/C, and minor room damage (cracked tile, peeling wallpaper).
Amenities
8.1
Mixed feedback: popular amenities like the fire pit and hot tub receive praise, but the pool was frequently reported as too cold, shuttle reliability and hot elevators were negatives.
Value for Money
7
Noted as a weakness: multiple guests upset about additional daily parking fees and perceived high price relative to included services.
Food and Beverage
8.4
Breakfast was enjoyed by several guests but there are mentions of additional charges for breakfast; otherwise limited detailed commentary on F&B.
Overall Experience
9.4
Generally positive overall: many guests said they would return, enjoyed common areas (fire pit, hot tub), and had a good stay despite some specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:22

Property Description

Proximity to Great Smoky Mountain National Park
Located just steps away from the entrance of The Great Smoky Mountain National Park, Hilton Garden Inn Gatlinburg offers the perfect base for nature enthusiasts and hikers to explore the stunning surroundings.

Amenities for Relaxation and Convenience
Enjoy a refreshing dip in the indoor pool, keep up with your workout routine at the 24-hour fitness center, and take advantage of the convenient laundry facilities and business center during your stay at Hilton Garden Inn Gatlinburg.

Dining Options and Cozy Accommodations
Indulge in delicious meals throughout the day at The Great American Grill, unwind with a drink at The Pavilion Lounge, and retreat to comfortable guest rooms equipped with modern amenities like flat-screen TVs, microwaves, and mini-refrigerators, with the option for luxurious whirlpool tubs and cozy fireplaces.

Book your stay at Hilton Garden Inn Gatlinburg for a memorable and convenient mountain getaway.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Location

Guest Reviews

8.7
Based on 653 reviews
Cleanliness: 9.3
Service: 9.4
Location: 9.5
Room Quality: 8.5
Amenities: 8.1
Value for Money: 7
Food and Beverage: 8.4
Overall Experience: 9.4
D
Daniel • extended_group • us
8
2026-10-27 • via Nuitee
L
Lauh • extended_group • us
10
2026-10-24 • via Nuitee
B
Billy • extended_group • us
7
2026-10-22 • via Nuitee
C
Christina Dewees • couple • us
9
Meet a lot of people around the fire place at night
Pros:

Didn’t eat there

2026-10-14 • via Nuitee
V
Vansil • family_with_children • us
10
2026-10-14 • via Nuitee
G
Gina • couple • us
10
You are close enough to enjoy everything but far enough to not be bothered by it.
Pros:

It was close to everything, you can walk everywhere.

Cons:

Have to pay for parking each day.

2026-10-11 • via Nuitee
N
Nayive • solo_traveller • us
9
2026-09-16 • via Nuitee
K
Kimberly • couple • us
9
Pros:

The staff, the clean rooms and welcoming lobby with fruit and coffee

Cons:

The elevators were very hot

2026-09-14 • via Nuitee
A
Amber • solo_traveller • us
8
2026-09-03 • via Nuitee
W
William • couple • us
1
2026-08-27 • via Nuitee
T
Tester • solo_traveller • us
10
Pros:

Staff was very friendly.
Enjoyed the breakfast.
Nice room, overall very pleased.

2026-08-18 • via Nuitee
A
Andrea • family_with_children • us
10
2026-08-03 • via Nuitee
C
Christopher • solo_traveller • us
10
2026-08-03 • via Nuitee
C
Carver • solo_traveller • us
10
Pros:

Great location and fantastic customer service

2026-08-03 • via Nuitee
G
Greg • couple • us
10
Anniversary getaway
Pros:

Property was very clean and comfortable and the staff was very friendly.

Cons:

Nothing

2026-07-25 • via Nuitee
C
Carrie • couple • us
8
Pros:

Comfy rooms, quick elevators, nice clean environment

Cons:

Only downfall was told the shuttle came every half hour for pick up and we stood outside in very hot weather for almost an hour and it never came so we had to take alternate transportation.

2026-07-21 • via Nuitee
R
Rodrigo • solo_traveller • us
8
2026-07-21 • via Nuitee
K
Kenneth • solo_traveller • us
10
2026-07-15 • via Nuitee
L
Leigh • couple • us
8
2026-07-14 • via Nuitee
C
Christine • family_with_children • us
8
Great location
Pros:

Cleanliness

Cons:

Price

2026-07-14 • via Nuitee