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Facilities
Property facilities
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Free beach shuttle
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Non-smoking throughout
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Pet bowls
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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ATM/banking
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Front desk (limited hours)
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Express check-in
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Billiards or pool table
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Free wired internet
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Snack bar/deli
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Free beach shuttle
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Reception hall
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Exercise/lap pool
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Japanese garden
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Free bus station shuttle
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Swimming nearby
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Bicycle-friendly property
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Convenient Location
Situated just a short 6-minute drive from San Antonio International Airport, Aloft San Antonio Airport offers a complimentary shuttle service and boasts an inviting outdoor pool.
Modern Amenities
Each room is equipped with a flat-screen cable TV, an in-room connectivity station, and essential tea/coffee-making facilities. Guests can also enjoy access to the hotel's lounge, fitness center, and the W xyz bar for a relaxing evening.
Nearby Attractions
With Northstar Mall only 2 minutes away and downtown San Antonio a mere 11 miles from the hotel, there's plenty to explore in the area. Don't forget to visit the Fort Sam Houston Army Base, just 13 miles away.
Book now for a delightful stay at Aloft San Antonio Airport!
Please note: Guests must be at least 21 years old to check in.
The credit card used to book must be presented at time of check-in, along with matching photo ID.
The airport shuttle service runs daily between 5 am and 11:30 pm.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Parking
Free public parking is possible on site (reservation is not needed).
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Pets
Pets are allowed on request. Charges may be applicable.
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 11 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Location
Guest Reviews
The front desk staff is great, Cheyenne and Javiar that work in evenings and nights are exceptionally awesome front desk staff. Bar staff is exceptional. We like that they have security on grounds.
The overall management of this property is not good at all! No maintenance, over worked staff, non working equipment and communication. It's like they abandoned this hotel and it's staff. Staff are great. It's the company or management that has seemed to just not care. It was my birthday. I tried to make the best of it. Property needs an overhaul to run smoothly and it would be a great place. Great location... However....Get it together Aloft.
The location, the rooms, and facilities.
The room did not have a do not disturb sign, so while we were gone house keeping came in to clean. They happen to have grabbed one of our bags with unopen items just bought from the store and mistakened it for trash, which we found out when coming back and preparing for check out the next morning. The front desk took the time to search the trash but they stated they were unable to find anything which we find very odd. We were told "sorry" and that was all, we were expecting to be compensated for the mistake but now are out that money and necessities..
I did not have breakfast.
Airport shuttle was very convenient..
Room was tidy, but smaller than expected. TV also seemed a little undersized for the wall it was featured on.
One of the elevators was broken and the other operated very slowly. Stairs were not as easily accessible and they sent you outside. Would have just used stairs if there were some near the elevator.
This is a great property, older but well maintained, very clean and comfortable. The staff is always wonderful. I have stayed 6-8 nights in the past 6 months.
The parking lot is shared with a restaurant and space is limited in the front. I typically am Traveling for business alone and if I have to check in at night parking in back makes me nervous. However they do have a security guard and he is often stationed outside after dark.
limpieza
la agua solo salia tibia
It was conveniently located.
When we checked in our tv didn’t work and the friendly guy at front desk let us know someone would fix it or move us in the morning. When we came back from our event at 11am they hadn’t been by to provide room service or fix the tv. I talked to the lady up front and she was very rude and kept telling us someone was on their way. Nobody ever came till about 8pm they brought towels and finally we talked to a different lady at front desk who was very nice and she sent a guy to fix our tv, he wasn’t able to so he moved us to a different room. Neither of the rooms had hot water, it was luke warm at best. The new room didn’t have body wash as the dispenser was empty. And the breakfast was so gross and quite expensive for what it was. I really would not recommend this hotel. So many issues and expensive for the kind of service we received.
La ubicación buena.
El personal de la recepción, bien. El de limpieza, también.
Cuartos tranquilos. El A/C bien.
El desayuno muy pobre. Casi todo viene en bolsitas y botecitos de comida envasada.
La manija de la regadera estaba floja. El pickup al aeropuerto tardó mucho en llegar.
Bed and pillow was comfortable and staff was very nice.
Pool had no water. Rugs were stained and the bldg needs some tlc. Needs lots of repairs.
Location by airport
Liked it all
Room was homely
Pool was closed
The outside looked very nice and clean but the inside was very dirty to the point where it was uncomfortable to sleep in.
We didn’t like how dirty the rooms and beds were. We asked if we can get new sheets because ours was full of dirt and nails but when we got back they just put the bed sheets over them.
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