Holiday Inn Express Hotel & Suites Brockville by IHG

Hotels
Holiday Inn Express
8.1 (529 reviews)
7815 Kent Boulevard , Brockville , ca

Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Cleanliness
Comfort
Breakfast
Spacious rooms
WiFi
Cons:
Bugs in the room
Noise from the highway
Low toilets
Limited breakfast options
Check-in delays

Categories

Cleanliness
7.68
The room was reported as clean, but presence of bugs noted.
Service
8.65
Generally positive, though there was a mention of a long check-in wait.
Location
8.69
Convenient location with easy access to restaurants.
Room Quality
7.64
Spacious but had noise issues from the highway and bugs.
Amenities
8.17
Pool was warm and breakfast was generally good.
Value for Money
8.13
Good overall value but some complaints about service and amenities.
Food and Beverage
7.68
Breakfast options were limited and not up to expectations.
Overall Experience
8.15
Overall enjoyed with some notable complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-22 20:26

Property Description

Convenient Location
Situated in downtown Brockville, Ontario, the hotel offers easy access to Highland Golf Course and nearby attractions like the Brockville Museum and Royal Alexandra Theatre.

Comfortable Accommodations
Each room at the Brockville Holiday Inn Express is thoughtfully designed with modern amenities including a flat-screen cable TV, free Wi-Fi, and a coffee maker. Guests can also enjoy a daily buffet breakfast and access to a work desk in every room.

Relaxing Amenities
Guests can unwind in the indoor pool, hot tub, and fitness centre, all available for free. Additionally, the hotel provides a business centre and complimentary on-site parking for added convenience.

Experience comfort and convenience at the Holiday Inn Express Hotel & Suites Brockville. Book your stay now!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please keep in mind the property is under renovation until April, we do have the availability and are working floor by floor.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YGK

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.1
Based on 529 reviews
Cleanliness: 7.68
Service: 8.65
Location: 8.69
Room Quality: 7.64
Amenities: 8.17
Value for Money: 8.13
Food and Beverage: 7.68
Overall Experience: 8.15
J
Jordan solo_traveller ca
2
Cons:

There was no hot water in my hotel room, could not shower.

Breakfast wasnt stocked, no coffee, food options were limited.

2026-06-18 via Nuitee
G
Guyguy12 solo_traveller ca
10
Weekday gateway
Pros:

Quiet, clean, welcoming staff

Cons:

We would like more choice: fruits cheese .

2026-06-17 via Nuitee
M
Michelle family_with_children ca
9
Pleasant stay
Pros:

The beds were comfortable. It was nice to get to have complimentary breakfast.

Cons:

Could use a little more cleaning around the pool and exercise room.

2026-06-15 via Nuitee
J
Joanne family_with_children ca
7
2026-06-13 via Nuitee
C
Chris solo_traveller ca
1
Completely unacceptable. Someone should be fired.
Pros:

Nothing. When I showed up I was told you (booking.com) had cancelled my stay and there was no room for me. I drove from north Sidney nova Scotia
to there and was exhausted. I asked what I was supposed to do and the front counter person just shrugged his shoulders. So after my 16 hour drive I had to get back in my truck and drive 5 more hours home. Safety first I guess. I told them I didn’t get a cancelation notice from you and they insisted booking.com had canceled my stay. I would like my money returned to my visa. ASAP!!!!!! I’m not paying interest on incompetence on other peoples questionable stories.

Cons:

Read the other report. I would like an answer to my problem.also I want Notification when I will have my money back. This was completely unacceptable. If it was the front desk problem, then they should be reprimanded for their lack of common sense.

2026-06-12 via Nuitee
D
Donabelle family_with_children ca
9
Pros:

Location and free breakfast.

2026-06-08 via Nuitee
A
Andrew family_with_children ca
8
Pros:

Exceptional staff, the hotel is very close to Highway 401, very convenient for travellers. Very good breakfast.

2026-06-08 via Nuitee
A
Ayako solo_traveller ca
9
2026-06-06 via Nuitee
S
Singh family_with_children ca
10
2026-06-01 via Nuitee
N
Nikitin couple ca
9
2026-05-29 via Nuitee
G
Gisèle couple ca
8
Rapport qualité/prix pas bon en passant par Booking.com.
Pros:

Très bien.

Cons:

On a trouvé qu'on a payé trop cher en passant par Booking.com. La prochaine fois, on va aller directement sur le site de l'hôtel pour faire une réservation.

2026-05-25 via Nuitee
D
Dominik family_with_children pl
10
Great everything was great
Pros:

Clean rooms, great food, fantastic crew

2026-05-25 via Nuitee
B
Bea family_with_children ca
9
A great value and comfortable stay.
Pros:

The property was very clean, I liked that the bathroom actually had room to move, the water pressure was great and the beds were very comfortable. The breakfast, which was included, had an assortment of options both hot and cold, which was a pleasant change from other hotels. I would definitely return.

Cons:

The only issue was that our room was adjacent to the highway, so quite noisy. If you’re a light sleeper, it would be wise to ask for a room on the opposite side.

2026-05-24 via Nuitee
D
DESLANCES solo_traveller mq
8
Parfait pour une étape repos
Pros:

Super bien placé proche de tout

Cons:

Rien

2026-05-24 via Nuitee
K
Kirsty family_with_children ca
6
Pros:

Clean, good location

Cons:

The ac/heating unit did not work

2026-05-22 via Nuitee
C
CYNTHIA solo_traveller ca
10
Pros:

Very comfortable
Felt like home

Cons:

All good

2026-05-22 via Nuitee
T
Thakur solo_traveller us
10
2026-05-21 via Nuitee
N
Nadeem family_with_children ca
6
2026-05-21 via Nuitee
D
Dominique couple ca
9
2026-05-19 via Nuitee
S
shad solo_traveller ca
9
2026-05-10 via Nuitee