Mövenpick Hotel & Residence Hajar Tower Makkah

Hotels
•
Accor
Abraj Al-Bait, Makkah, 21955 , Makkah , SA
966-12-5717171

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Facilities

Elevator
ATM/banking
Gift shops or newsstand
Shopping on site
Breakfast available (surcharge)
Television in common areas
Safe-deposit box at front desk
Multilingual staff
Free newspapers in lobby
Porter/bellhop
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Good service
Cons:
Room maintenance issues
Limited food options
Noise from construction

Categories

Cleanliness
7.6
Some negative sentiment regarding room condition and maintenance.
Service
9.1
Several reviews highlighted helpful staff and good customer service.
Location
9.1
Great location, conveniently close to the haram.
Room Quality
7.1
Noted issues with room maintenance and cleanliness; some rooms were in poor condition.
Amenities
7.6
Limited feedback, but some amenities were mentioned positively.
Value for Money
8.1
Some comments about the pricing, but overall considered acceptable for location.
Food and Beverage
7.3
Food options were lacking and breakfast service needs improvement.
Overall Experience
8.1
Mixed reviews, but generally enjoyed the stay with some notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 01:51

Property Description

Convenient Amenities: Enjoy complimentary wireless internet, concierge services, and babysitting options at Mövenpick Hotel & Residence Hajar Tower Makkah.

Delicious Dining: Indulge in culinary delights at one of the hotel's four restaurants, or opt for 24-hour room service for a cozy night in.

Prime Location: Located just minutes away from iconic landmarks like the Great Mosque of Makkah and the Kaaba, Mövenpick Hotel & Residence Hajar Tower Makkah is the perfect choice for your stay.

With luxurious amenities, exceptional dining options, and a prime location, Mövenpick Hotel & Residence Hajar Tower Makkah is your ideal destination in Makkah. Book your stay now for an unforgettable experience!

Important information:

  • Only Muslims are allowed to enter the holy cities of Mecca and Medina.
  • Local laws may restrict unmarried guests from sharing rooms. Guests are responsible for providing proof of marriage, if requested by the property.
  • Couples wishing to share a room must provide proof of marriage.
  • One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JED

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Sustainability Certifications

    Green Globe

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

Cleanliness: 7.6
Service: 9.1
Location: 9.1
Room Quality: 7.1
Amenities: 7.6
Value for Money: 8.1
Food and Beverage: 7.3
Overall Experience: 8.1
J
Jamal
10
Pros:

Every thing was great especially the room the reception was very kind and helpful
Thank you

2025-10-12 • via Nuitee
H
haroon
6
Pros:

I don’t wanna complain, but I just wanna give my humble opinion for hotels future guest hotel is very hot small room

2025-10-09 • via Nuitee
M
Monir • family
6
Pros:

Was oakey

2025-10-08 • via Nuitee
M
Mohammad
8
Good.
Pros:

Need to put more attention to bathroom and breakfast service need to be improved.

2025-09-03 • via Nuitee
A
Areej • family
4
Pros:

The location is great! The property condition is very bad. Considering it’s a 5 star hotel the room and bathrooms need maintenance and upgrade. I’d not consider staying here again.

2025-09-02 • via Nuitee
I
ijaz
10
Pros:

This is my Alhumdulillah 4th time in makkah and and this is frist time in movenpick hotel and really enjoyed my stay there very helpful staff safe,convenient and walkable to haram I got the half board and really enjoyed my breakfasts and dinners If I got nice deal next time InshaAllah definitely pick Movenpick again.

2025-08-29 • via Nuitee
H
huthayfa • family
10
Pros:

I liked it very much. It is clean, has good customer service, and is fast in delivery. I will come back to them next time

2025-08-24 • via Nuitee
N
Nour
4
Pros:

The room was supposed to be Haram view but it was the other side, like mo Haram at all. And the AC was not working and no one knew how to fix it

2025-08-23 • via Nuitee
Z
Zainab
4
Pros:

Renovated rooms are the only decent thing about this hotel and proximity to the haram - other rooms are disgusting and only a select few staff members are helpful.

2025-08-21 • via Nuitee
A
Ayman
10
Pros:

Awesome stay and staff. Thanks Mabrooksh Al-Harby for your hospitality and kindness. Your smile was of a big difference!

2025-08-18 • via Nuitee
M
Mohamed • family
10
Pros:

I don’t like the food is not a lot of options

2025-08-18 • via Nuitee
H
Hatem
10
Pros:

Very nice and warm hospitality

2025-08-10 • via Nuitee
K
Kamrunnahar • family_with_children
8
Pros:

It was good time over there for a week. Only one thing bothers me that was construction noise all day over my head in this room.

2025-08-02 • via Nuitee
A
Anjam • family
10
Pros:

Great place to stay. Best part is its in the clock tower and 5 mjns to the haram !

2025-07-24 • via Nuitee
A
Abdulkadir
10
Pros:

Very nice

2025-07-19 • via Nuitee
N
Nouh • family
10
Pros:

Fantastic location, great service, awesome rooms, and great staff

2025-07-08 • via Nuitee
D
Dhia • family
6
Pros:

Everything was good except for communication wasn’t good at all for example two times I did upgrades to my rooms and everytime I had an issue
Like after choose ,agree and pay for everything they tell me go to your room and someone will come and move you over right away then I have to call reception every half hour and they say he is in the way until after 2-3 hours I go down the reception and talk to them and they first deny that upgraded anything until I prove everything then they say ohhh we put the wrong informations on system .like I said twice they gave me same reason and when I asked I wana talk to the manager to make complain they wer like why you wana talk to the manager if we allready solved the issue . I told them I wana make sure he knows so it dosnt happen to someone else again But they won’t listen . any way my geuss is they have untrained staff that’s what it seemed to me . Thank you

2025-07-04 • via Nuitee
S
Sami • family
10
Pros:

Excellent location, clean and modern rooms, friendly staff, great breakfast.

2025-07-04 • via Nuitee
S
Sabeen • family
6
Pros:

House keeping and access for taxi is very bad

2025-05-26 • via Nuitee
A
Afrin • family
10
Pros:

It’s very conveniently located, welcoming and warm staff, and clean. Loved my stay at this hotel

2025-05-07 • via Nuitee