Crowne Plaza Shanghai Nanjing Road by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.5 (3890 reviews)
No. 700 Jiujiang Road / No.719 East Nanjing Road , Shanghai , CN
+86 21 6145 8888

listing image 1
Show all photos
Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly/helpful staff
Good breakfast selection
Convenient for shopping and transport
Clean and comfortable
Secure elevators
Gym on-site
Value for money
Cons:
Rooms and bathrooms feel dated; need renovation
Slow check-in / reception delays
Pool small and lifeguard presence made some guests uncomfortable
Minibar not cold / no ice dispenser
Occasional sewer smell near door
Drilling noise reported during stay
No in-room coffee in some rooms
Poor Wi‑Fi reported by some guests

Categories

Cleanliness
8
Multiple guests comment on cleanliness and good housekeeping, though isolated issues reported (sewer smell near a door, one slightly worn/torn towel).
Service
8.7
Staff are frequently described as friendly and helpful; some service problems noted (slow reception/check-in, call redirections, a missed birthday cake promise) but overall service is viewed positively.
Location
9.5
Consistently praised as excellent — very convenient for sightseeing, shopping, restaurants and transport; many guests cite location as a primary positive.
Room Quality
7.2
Several mentions that rooms and bathrooms are a bit dated and could use renovation; some missing in-room amenities (no coffee machine in some rooms), minibar/AC issues reported.
Amenities
7.8
Gym and pool available; gym described as okay but pool area is small/shallow and guests felt watched by pool staff. Minibar/ice/dispenser shortcomings noted; elevators considered secure.
Value for Money
8.8
Multiple guests call the hotel good value — comfortable, convenient and friendly staff, with explicit mention of value for money.
Food and Beverage
8.9
Breakfast receives strong praise for selection and quality, though a few complaints about hot items being cold and limited choices at times.
Overall Experience
9.1
Overall sentiment is very positive with many guests saying they would return; issues noted (rooms needing renovation, some service lapses, amenities shortcomings) did not generally outweigh the good experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:22

Property Description

Luxurious Accommodation
Experience luxury and comfort at Crowne Plaza Shanghai Nanjing Road, an IHG Hotel. The guest rooms feature a safety deposit box for your convenience.

Fantastic Amenities
Indulge in a buffet breakfast and unwind at the indoor pool during your stay. With a fitness centre and a restaurant on-site, you'll have everything you need for a perfect getaway.

Prime Location
Located in the heart of Shanghai, our hotel is just steps away from popular attractions like People's Square and Yu Garden. Explore the city with ease, knowing you have a 24-hour front desk and room service at your disposal.

Book your stay at Crowne Plaza Shanghai Nanjing Road, an IHG Hotel for a truly unforgettable experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BFU

Location

Guest Reviews

8.5
Based on 3890 reviews
Cleanliness: 8
Service: 8.7
Location: 9.5
Room Quality: 7.2
Amenities: 7.8
Value for Money: 8.8
Food and Beverage: 8.9
Overall Experience: 9.1
朝比奈 • extended_group • jp
5
Pros:

ロケーションが良かった。繁華街から近かったので便利。

2026-11-07 • via Nuitee
F
Francois • couple • za
6
Below average
Pros:

Location

Cons:

Rooms are old and dated. Aircon doesnt cool the room. Rooms does not look like
Photos on advert.

2026-11-07 • via Nuitee
A
Anitha • couple • za
10
Beautiful hotel , great location
Pros:

Great location, beautiful hotel, clean , very friendly staff

2026-11-07 • via Nuitee
V
Veronica • couple • ar
10
Excelencia
Pros:

Excelente

Cons:

Todo perfecto

2026-11-07 • via Nuitee
A
Anitha • couple • za
10
2026-11-07 • via Nuitee
M
Magdub • solo_traveller • ch
9
2026-11-07 • via Nuitee
A
Ahmet Ramazan • solo_traveller • tr
9
Pros:

Location is great, very cloae to major metro stations. Good breakfast

Cons:

Price to value

2026-11-07 • via Nuitee
玉蓮 • couple • tw
9
2026-11-06 • via Nuitee
J
JOSE ANTONIO • solo_traveller • pe
6
2026-11-06 • via Nuitee
G
Gabriela Sacchi • family_with_children • ar
7
2026-11-06 • via Nuitee
M
Ming Che • couple • tw
4
Pros:

服務還行

Cons:

內部老舊

2026-11-06 • via Nuitee
R
RECEP • solo_traveller • tr
8
2026-11-06 • via Nuitee
A
ABDIAZIZ ALI • couple • ae
10
A clean, comfortable stay in a great location with welcoming staff.
Pros:

I liked the convenient location, the cleanliness of the property, and how welcoming the staff were. Almost everything about the property was excellent.

Cons:

overall, I had a very pleasant stay.

2026-11-05 • via Nuitee
J
Javier • couple • cl
10
2026-11-05 • via Nuitee
B
Berin • solo_traveller • ba
9
Pros:

Staff was antetative wants to help

Cons:

Unnecessary deposot, now i am waiiting for the return pf money

2026-11-05 • via Nuitee
S
steven • couple • it
9
È il posto giusto per stare a Shanghai che sia una notte o un mese
Pros:

Seconda volta che torno: il migliore secondo me

2026-11-03 • via Nuitee
N
NAIMA • solo_traveller • ae
1
Worst stay ever
Pros:

I hated my stay in this hotel
Overpriced for nothing
Room is old and I was in vip section where is very quiet
Smell in the bathroom
The worst was room temperature I was freezing all night that I left early morning
I really don’t recommend this hotel

Cons:

Everything

2026-11-03 • via Nuitee
K
Kiran • couple • nl
8
2026-11-03 • via Nuitee
K
K Rashed • couple • bd
8
2026-11-03 • via Nuitee
E
Evgeny • family_with_children • ru
10
Хочется вернуться. И в Шанхай, и в отель.
Pros:

Прекрасное расположение (прямо у Нанкинской улицы), номера чуть уставшие, но при этом идеально чистые. Очень удобная кровать (просто восторг), отличные вентиляция и микроклимат, ежедневная уборка выше всяких похвал. У нас был ещё и видовой номер, а это отдельное удовольствие.

Завтраки тоже очень понравились - есть и европейская кухня, и адаптированная местная, хороший выбор фруктов.

Очень вежливый персонал. И ещё - не отказывайтесь от трансфера до аэропорта, который предлагают при выселении. По цене, сравнимой с такси через приложение, очень быстро приедет очень комфортный и большой автомобиль. Если вещей много, то это точно имеет смысл.

В целом - хочется вернуться)

Cons:

Если номер весь день стоит с закрытыми окнами, то вечером чувствуется чуть затхлый запах, но он хорошо компенсируется вентиляцией и климат-контролем, который стоит в номере.

2026-11-03 • via Nuitee