Crowne Plaza Shanghai Nanjing Road by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
9.2 (3810 reviews)
No. 700 Jiujiang Road / No.719 East Nanjing Road , Shanghai , CN
+86 21 6145 8888

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Refund and payment process issues
Missing amenities

Categories

Cleanliness
8.95
Overall cleanliness mentioned positively, but one complaint about delay in service indicating a slight issue.
Service
9.45
Staff is described as friendly, welcoming, and providing good service consistently.
Location
9.95
Multiple reviews highlight the excellent location near shopping areas.
Room Quality
9.45
Rooms are new, spacious, and cozy according to reviews.
Amenities
8.45
A few missing amenities like a coffee machine noted; location may compensate.
Value for Money
8.45
Value perception might be affected by refund issues noted in reviews.
Food and Beverage
9.45
Breakfast options are commended as excellent with local and international choices.
Overall Experience
9.45
Despite issues, strong positive sentiments about location and staff experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:20

Property Description

Luxurious Accommodation
Experience luxury and comfort at Crowne Plaza Shanghai Nanjing Road, an IHG Hotel. The guest rooms feature a safety deposit box for your convenience.

Fantastic Amenities
Indulge in a buffet breakfast and unwind at the indoor pool during your stay. With a fitness centre and a restaurant on-site, you'll have everything you need for a perfect getaway.

Prime Location
Located in the heart of Shanghai, our hotel is just steps away from popular attractions like People's Square and Yu Garden. Explore the city with ease, knowing you have a 24-hour front desk and room service at your disposal.

Book your stay at Crowne Plaza Shanghai Nanjing Road, an IHG Hotel for a truly unforgettable experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BFU

Location

Guest Reviews

9.2
Based on 3810 reviews
Cleanliness: 8.95
Service: 9.45
Location: 9.95
Room Quality: 9.45
Amenities: 8.45
Value for Money: 8.45
Food and Beverage: 9.45
Overall Experience: 9.45
F
Farida • solo_traveller • kz
8
Pros:

Локация, завтраки

Cons:

Длительное заселение, грязный туалет в лобби, сам отель староват

2026-09-19 • via Nuitee
R
Rizwan Bhagani • solo_traveller • pk
10
2026-09-19 • via Nuitee
G
Galina • solo_traveller • ru
10
2026-09-18 • via Nuitee
A
Ainur • extended_group • kz
10
nice
Pros:

location

Cons:

It would be good idea to add some variety to the breakfast.

2026-09-18 • via Nuitee
M
Mark • couple • de
10
Pros:

Sehr guter Service. Die Mitarbeiter waren während des gesamten Aufenthaltes immer sehr freundlich zur Stelle.

2026-09-18 • via Nuitee
T
TATIANA • couple • me
10
Всегда останавливаюсь в этом отеле!
Pros:

Расположение отличное ! Завтрак, обслуживание!
Всегда останавливаюсь в этом отеле.

2026-09-18 • via Nuitee
A
Avi Shitrit • solo_traveller • il
8
2026-09-17 • via Nuitee
U
Ugo Maria Stefano • extended_group • it
10
Nel cuore di Shanghai
Pros:

Posizione strategica al centro di Shanghai. Pulizia delle aeree comuni e delle stanze accurata . Colazione internazionale e locale varia e abbondante. Per il mio gruppo avevo 2 stanze, una di arredo classico che a me e',piaciuto, l' altra era una junior suite moderna molto funzionale

2026-09-17 • via Nuitee
V
Valentin • solo_traveller • es
9
2026-09-16 • via Nuitee
A
Alaa • couple • lb
9
2026-09-16 • via Nuitee
A
Antoni • solo_traveller • pl
10
2026-09-16 • via Nuitee
A
Alaa • solo_traveller • lb
9
2026-09-16 • via Nuitee
C
Christina • family_with_children • sg
10
Great Location and Service
Pros:

Location is so convenient. The back door of the hotel leads directly to Nanjing Road Pedestrian walking street. The service is in the hotel is great! From assisting with our parcels from online deliveries, to information and luggage storage when we left for a few days to go Suzhou before returning to the hotel - they were patient and friendly. The details in the family room are beyond our expectation. The kid loves the little tent, the cute slippers in kids size and the welcome snacks, even the toothbrush is so cute for the kids. The extra sofa bed was exceptionally big (like a double bed) and comfortable. Overall, we had a great stay and will come back again.

2026-09-16 • via Nuitee
T
Tania • solo_traveller • nz
10
2026-09-16 • via Nuitee
J
Jose • solo_traveller • cl
9
2026-09-16 • via Nuitee
A
Alaa • solo_traveller • lb
8
2026-09-16 • via Nuitee
A
Alaa • couple • lb
8
2026-09-16 • via Nuitee
A
Alaa • couple • lb
8
2026-09-16 • via Nuitee
W
Wan Rai • extended_group • kr
3
Cons:

室内烟味令人不便。

2026-09-16 • via Nuitee
S
Salvatore • solo_traveller • it
9
BELLA VACANZA
Pros:

Tutto, dalla gentilezza alla qualità delle stanze, dalla posizione supercentrale alla completezza della colazione, con ottimo assortimento di cibi dolci e salati

Cons:

Unico neo l'aria condizionata nella sala della colazione, troppo, troppo fredda, con le bocchette direttamente sopra i tavoli.

2026-09-15 • via Nuitee