Crowne Plaza Shanghai Nanjing Road by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
9.2 (3556 reviews)
No. 700 Jiujiang Road / No.719 East Nanjing Road , Shanghai , cn

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Refund and payment process issues
Missing amenities

Categories

Cleanliness
8.95
Overall cleanliness mentioned positively, but one complaint about delay in service indicating a slight issue.
Service
9.45
Staff is described as friendly, welcoming, and providing good service consistently.
Location
9.95
Multiple reviews highlight the excellent location near shopping areas.
Room Quality
9.45
Rooms are new, spacious, and cozy according to reviews.
Amenities
8.45
A few missing amenities like a coffee machine noted; location may compensate.
Value for Money
8.45
Value perception might be affected by refund issues noted in reviews.
Food and Beverage
9.45
Breakfast options are commended as excellent with local and international choices.
Overall Experience
9.45
Despite issues, strong positive sentiments about location and staff experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:20

Property Description

Luxurious Accommodation
Experience luxury and comfort at Crowne Plaza Shanghai Nanjing Road, an IHG Hotel. The guest rooms feature a safety deposit box for your convenience.

Fantastic Amenities
Indulge in a buffet breakfast and unwind at the indoor pool during your stay. With a fitness centre and a restaurant on-site, you'll have everything you need for a perfect getaway.

Prime Location
Located in the heart of Shanghai, our hotel is just steps away from popular attractions like People's Square and Yu Garden. Explore the city with ease, knowing you have a 24-hour front desk and room service at your disposal.

Book your stay at Crowne Plaza Shanghai Nanjing Road, an IHG Hotel for a truly unforgettable experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BFU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    People no matter the age stay for CNY 350 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs CNY 120 per day.

Location

Guest Reviews

9.2
Based on 3556 reviews
Cleanliness: 8.95
Service: 9.45
Location: 9.95
Room Quality: 9.45
Amenities: 8.45
Value for Money: 8.45
Food and Beverage: 9.45
Overall Experience: 9.45
R
Rasit • couple • tr
8
2026-06-13 • via Nuitee
F
FANGQI • family_with_children • sg
8
Great location on Main Street.
Pros:

The location was great and renovated rooms were modern and comfortable although quite compact.

Cons:

The staff at the entrance are not very helpful, and didi always miss the turn into the hotel drop off. We had didi cancellations and having to load our luggage off the road instead at lobby.

2026-06-13 • via Nuitee
C
Chelsea Ciel • couple • ph
10
Pros:

Very clean and the location is excellent!

2026-06-13 • via Nuitee
K
Kornkanok • couple • th
8
2026-06-13 • via Nuitee
M
Massimo • couple • it
10
Molto bello in centro a Shanghai
Pros:

Tutto ma lo staff è davvero molto gentile

2026-06-13 • via Nuitee
T
Tze Jueang • solo_traveller • sg
9
Lovely stay
Pros:

Excellent location, spacious room

Cons:

No hooks in the bathroom to hang up bath towels or clothing

2026-06-13 • via Nuitee
L
Leila • couple • ma
10
Bien
Pros:

Salle de bain ❤️

Cons:

Petite chambre

2026-06-12 • via Nuitee
C
Craig • family_with_children • gb
7
Good location
Pros:

Great location, happy hour cocktails.

Cons:

Expected a bit more for the money we paid. Room looking tired. Staff didn’t seem interested. Paid for a suite so maybe expecting too much.

2026-06-12 • via Nuitee
D
Dmitrii • solo_traveller • ru
10
2026-06-12 • via Nuitee
S
Sukhvinder • extended_group • gb
10
Amazing location
Pros:

Location,Location, Location . Fantastic location the buzz of the city in your doorstep. Plenty of places to eat.

Cons:

Not enough rails/hooks to hang clothes or towels in bathroom

2026-06-12 • via Nuitee
D
Dmitrii • family_with_children • ru
10
2026-06-12 • via Nuitee
L
Livio • couple • it
8
2026-06-12 • via Nuitee
N
Nada • extended_group • sa
10
2026-06-11 • via Nuitee
P
Peter • solo_traveller • gb
8
2026-06-11 • via Nuitee
M
Muhammed • solo_traveller • tr
8
2026-06-11 • via Nuitee
T
Thomas • solo_traveller • fr
9
Pros:

L’emplacement au centre de Nanjing road.

2026-06-11 • via Nuitee
P
Peter • couple • be
7
Cons:

The toilets in the lobby and in the morning a very bad smell off the suers . Verry bad and we was on 14 floor

2026-06-11 • via Nuitee
J
Javier Meyer de Pablo • solo_traveller • ch
6
Great location (and nice gym), but in general a bit outdated. Swimming pool was not good at all.
Pros:

Great location (main benefit) beautiful lobby, and very good gym. The bed was also good.

Cons:

Horrible swimming pool, very outdated rooms and bathroom.

2026-06-11 • via Nuitee
A
Agustin • solo_traveller • uy
8
2026-06-11 • via Nuitee
D
deniz • couple • tr
9
2026-06-11 • via Nuitee