Crowne Plaza Shanghai Nanjing Road by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
9.2 (3494 reviews)
No. 700 Jiujiang Road / No.719 East Nanjing Road , Shanghai , cn

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Refund and payment process issues
Missing amenities

Categories

Cleanliness
8.95
Overall cleanliness mentioned positively, but one complaint about delay in service indicating a slight issue.
Service
9.45
Staff is described as friendly, welcoming, and providing good service consistently.
Location
9.95
Multiple reviews highlight the excellent location near shopping areas.
Room Quality
9.45
Rooms are new, spacious, and cozy according to reviews.
Amenities
8.45
A few missing amenities like a coffee machine noted; location may compensate.
Value for Money
8.45
Value perception might be affected by refund issues noted in reviews.
Food and Beverage
9.45
Breakfast options are commended as excellent with local and international choices.
Overall Experience
9.45
Despite issues, strong positive sentiments about location and staff experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:20

Property Description

Luxurious Accommodation
Experience luxury and comfort at Crowne Plaza Shanghai Nanjing Road, an IHG Hotel. The guest rooms feature a safety deposit box for your convenience.

Fantastic Amenities
Indulge in a buffet breakfast and unwind at the indoor pool during your stay. With a fitness centre and a restaurant on-site, you'll have everything you need for a perfect getaway.

Prime Location
Located in the heart of Shanghai, our hotel is just steps away from popular attractions like People's Square and Yu Garden. Explore the city with ease, knowing you have a 24-hour front desk and room service at your disposal.

Book your stay at Crowne Plaza Shanghai Nanjing Road, an IHG Hotel for a truly unforgettable experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BFU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    People no matter the age stay for CNY 350 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs CNY 120 per day.

Location

Guest Reviews

9.2
Based on 3494 reviews
Cleanliness: 8.95
Service: 9.45
Location: 9.95
Room Quality: 9.45
Amenities: 8.45
Value for Money: 8.45
Food and Beverage: 9.45
Overall Experience: 9.45
A
AIGERIM • extended_group • kz
10
2026-05-16 • via Nuitee
E
elkayam • solo_traveller • il
10
Pros:

מיקום טוב שירות טוב

2026-05-16 • via Nuitee
S
Stefan • extended_group • rs
10
2026-05-16 • via Nuitee
A
ALI • solo_traveller • ae
9
2026-05-16 • via Nuitee
R
Renee • solo_traveller • au
9
2026-05-15 • via Nuitee
B
Bolat • solo_traveller • kz
10
2026-05-15 • via Nuitee
L
Luai • solo_traveller • sa
10
Highly recommended from all aspects
Pros:

The new premium room, the service, the restaurant, and the great location.

Cons:

Not a dislike but it would be nice to have halal meat dishes with clear labels on them.

2026-05-14 • via Nuitee
M
Morakot • extended_group • th
10
2026-05-14 • via Nuitee
N
Nayef • couple • sa
10
Pros:

الفندق جميل والموقع ممتاز في احسن شارع للسوق وتوجد مطاعم عربية وتركية قريبة

2026-05-14 • via Nuitee
D
Dian Trihardjo • family_with_children • id
10
Pros:

Clean and Front Office Staff especially Iris Zheng is nice and kind

2026-05-14 • via Nuitee
S
Shehan • solo_traveller • au
8
2026-05-13 • via Nuitee
K
Kiran • solo_traveller • gb
10
Pros:

Great service, extremely comfy bed

2026-05-12 • via Nuitee
N
Nemanja • couple • rs
10
2026-05-12 • via Nuitee
R
Rathugamage Anupama P • solo_traveller • au
9
2026-05-12 • via Nuitee
V
Vivek L • solo_traveller • in
10
Value for Money and comfort stay
Pros:

Close ton Nanjing Road & Bund , there is Indian Restaurant in Raffles City good food

2026-05-11 • via Nuitee
N
Nursanti • couple • au
8
2026-05-11 • via Nuitee
G
Greg • family_with_children • gb
9
A very enjoyable stay
Cons:

Excellent staff service

2026-05-11 • via Nuitee
A
Ama • couple • gb
10
An excellent place to remember
Pros:

The staff were helpful, professional and cheerful. The complimentary fruit was very welcoming. The location was perfect and accessible to several restaurant, shopping mall, market and high street.

Cons:

The internet was very bad, no internet access in the room which was on 23rd floor

2026-05-11 • via Nuitee
M
Mehmet Arif Akyüz • solo_traveller • tr
7
shanghai
Pros:

there was a noise which disturbs during the night because of the air conditioning.

Cons:

there was a noise which disturbs during the night because of the air conditioning.

2026-05-11 • via Nuitee
N
Natalia • couple • ua
10
2026-05-10 • via Nuitee