Crowne Plaza Shanghai Nanjing Road by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
9.2 (3659 reviews)
No. 700 Jiujiang Road / No.719 East Nanjing Road , Shanghai , cn

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
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Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Refund and payment process issues
Missing amenities

Categories

Cleanliness
8.95
Overall cleanliness mentioned positively, but one complaint about delay in service indicating a slight issue.
Service
9.45
Staff is described as friendly, welcoming, and providing good service consistently.
Location
9.95
Multiple reviews highlight the excellent location near shopping areas.
Room Quality
9.45
Rooms are new, spacious, and cozy according to reviews.
Amenities
8.45
A few missing amenities like a coffee machine noted; location may compensate.
Value for Money
8.45
Value perception might be affected by refund issues noted in reviews.
Food and Beverage
9.45
Breakfast options are commended as excellent with local and international choices.
Overall Experience
9.45
Despite issues, strong positive sentiments about location and staff experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:20

Property Description

Luxurious Accommodation
Experience luxury and comfort at Crowne Plaza Shanghai Nanjing Road, an IHG Hotel. The guest rooms feature a safety deposit box for your convenience.

Fantastic Amenities
Indulge in a buffet breakfast and unwind at the indoor pool during your stay. With a fitness centre and a restaurant on-site, you'll have everything you need for a perfect getaway.

Prime Location
Located in the heart of Shanghai, our hotel is just steps away from popular attractions like People's Square and Yu Garden. Explore the city with ease, knowing you have a 24-hour front desk and room service at your disposal.

Book your stay at Crowne Plaza Shanghai Nanjing Road, an IHG Hotel for a truly unforgettable experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BFU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    People no matter the age stay for CNY 350 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs CNY 120 per day.

Location

Guest Reviews

9.2
Based on 3659 reviews
Cleanliness: 8.95
Service: 9.45
Location: 9.95
Room Quality: 9.45
Amenities: 8.45
Value for Money: 8.45
Food and Beverage: 9.45
Overall Experience: 9.45
M
Matt • family_with_children • au
9
Pros:

Excellent location on the walking street. Clean and comfortable. We were also provided early check in which was very appreciated after a long flight.

2026-07-05 • via Nuitee
A
Aliyah • solo_traveller • gb
9
Good Location big rooms
Pros:

Amazing big suite enough for three people extra bed for the 3rd person, luxurious bathrooms and clean new rooms.

Cons:

Nothing bad to say

2026-07-04 • via Nuitee
D
Dmitry • family_with_children • ru
10
2026-07-04 • via Nuitee
S
Sergei • couple • th
10
2026-07-04 • via Nuitee
M
MUFADDALMU • couple • ae
10
2026-07-03 • via Nuitee
D
derya • solo_traveller • tr
10
More a than what l have paid
Pros:

Location , service and breakfast

Cons:

Room furnitures needs bit renovation

2026-07-02 • via Nuitee
S
Sigrid • solo_traveller • ch
9
2026-07-02 • via Nuitee
T
Timotheus • solo_traveller • ch
10
Pros:

eearly check in ermöglicht durch kostenloses upgrade

2026-07-02 • via Nuitee
M
Maciej • couple • pl
9
2026-07-01 • via Nuitee
J
Joachim Vanderstuyft • couple • be
10
Wonderful hotel and staff, very rested and thankful for the exceptional service. Decided to stay our
Pros:

Wonderful hotel and staff, very rested and thankful for the exceptional service. Decided to stay our whole Shanghai stay because it was so good.

2026-07-01 • via Nuitee
A
alsebaai • couple • sa
10
2026-07-01 • via Nuitee
M
Maxim • couple • ae
7
Pros:

Nothing special

Cons:

Bugs in the room, window do not open

2026-06-30 • via Nuitee
V
Volodymyr • solo_traveller • ua
10
Отличный сервис
Pros:

Бассейн

2026-06-30 • via Nuitee
E
Evrim • solo_traveller • nl
1
2026-06-30 • via Nuitee
H
Holly • solo_traveller • au
10
Visually stunning, great value for money, with friendly and helpful staff
Pros:

I had an excellent experience at this hotel which is beautiful and rooms are spacious. Located very centrally and conveniently close to East Nanjing Road. Authentic street food is a short walk away. A highlight was the beautiful swimming pool which was staffed by several life guards, and often empty meaning I had the pool to myself

2026-06-30 • via Nuitee
M
Mohamed Ghassen • solo_traveller • de
10
2026-06-29 • via Nuitee
D
Dashdendev • extended_group • mn
9
2026-06-29 • via Nuitee
M
Mélanie • solo_traveller • fr
10
Pros:

L'emplacement, l'établissement et le personnel sont tops !

2026-06-29 • via Nuitee
A
AMER • couple • sa
10
Pros:

الموقع و تعاون الموظفين

Thanks for Heaven Wang &Daisy Dong &Vivi Wang

2026-06-28 • via Nuitee
S
Susan • solo_traveller • ie
7
2026-06-28 • via Nuitee